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Reviews

4.7

3,922 reviews
5
(3,163)
4
(553)
3
(63)
2
(35)
1
(108)
  • Build Stage
    • Pre-Construction (1,237)
    • Post-Construction (540)
    • Mid-Construction (157)
  • Customer Service
    4.8 (1,566)
  • Site Admin
    4.5 (744)
  • Timeliness
    4.7 (870)
  • Structural Integrity
    4.5 (484)
  • Plumbing & Waterproofing
    4.4 (431)
  • Electrical & Lighting
    4.5 (483)
  • Flooring
    4.5 (469)
  • Transparency
    4.6 (1,263)
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  • Verified customer

Excellent experience

published

[name removed] was amazing, she’s able to provide professional ideas and she’s very friendly, easy to approach. Even today there were a lot of informations, [name removed] was able to explain clearly and made the day went through smoothly. I do like Carlisle give us a lot of options and sample to choose. I am very appreciate the service that Carlisle provided to me.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Great professional service

published

We had a great experience at our colour selection appointment. The consultant was knowledgeable about the entire process of selection, she was calm, willing to answer all our questions and provided advice where necessary.
At the end of the colour selection we had a great peace that our home will be a beautiful one.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
Sophie

SophieGreater Melbourne (Outer), VIC

  • Verified customer

Helpful staff

published

I am building two homes with Carlisle Homes and so far I have received excellent service, making me feel confident I made the right choice in picking them. We are currently at the colour selection stage and the staff have been very helpful in facilitating this process and responding to any queries or concerns in a prompt manner.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

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Choo

ChooMelbourne

  • 5 reviews
  • Verified customer

Good experience so far

published

We are still in early stage of pre-construction. We spoke to a few friends who built with them before and had little problems so far. Went for color selection appointment yesterday. The consultant was punctual, polite, friendly and ebullient. She was knowledgeable, articulate and helpful. Spent a few hours there and never felt rushed. Highly commendable.

Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

Mohit N.

Mohit N.Greater Melbourne (Metropolitan), VIC

  • Verified customer

So far so good

published

We are at very early stages of our construction with Carlisle. We just completed our color selections and it was good. We opted for Carlisle Affinity range and inclusions are good. Some of the upgrades are expensive eg kitchen benchtop stone. Hope it will be a smooth sailing. I will give my review again after the whole building process is done

Customer Service
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Timeliness
Build StagePre-Construction
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1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

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Stacey

StaceyCranbourne east

  • Verified customer

Such a quick turn around! Amazing site supervisor

published

Carlisle was amazing. Checked in each week. Have updates weekly. Had a few product changes due to Discontinuing of products. Stella was amazing with her contact and kept us updated. So happy with our forever home! Still waiting on some things to be done and finished. But still getting communication

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

parikshit k.

parikshit k.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Excellent Service

published

Our Experience with Carlisle was great. Our Sales agent and sales Support was very professional and was able to clear our doubts. Our process was very much clear, as we are building our first home we were very concerned but Carlisle made it very easy and comfortable. I would highly recommend to my friends to build their home with Carlisle.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

John

JohnGreater Melbourne (Metropolitan), VIC

  • Verified customer

colour Selection appointment

published

We had a colour selection today with [name removed]. She was very helpful, has a very good taste in colour selection we got a big benefit of her, she always smile and go for the extra mile to get the customers happy and satisfying with the decision they made, we are very lucky that she been with us through this today. Thanks [name removed] for your making this task very easy for us today .
John & Hanaa

Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

Easy Living

Easy LivingGreater Melbourne (Inner), VIC

  • Verified customer

Quick and easy with quality

published

I am in pre construction stage, the process was very easy and quick, their displays have quality in work, sales consultants are very friendly and ready to help anytime. Highly recommended builder. Also, the final cost was also very satisfying with all the inclusions. Fixed price guarantee is the best thing they are offering now.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

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  • Verified customer

excellent so far

published

Excellent customer service so far.
Sales was great and help us made many changes in our plan.
The CLE guided us step by step in the building process .
Our color consultant did a good job helping us chose colors, and give professional advice when we can't decide.
Can't wait for the next step.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Excellent Service

published

The colour appointment was brilliant!! The consultant took us through the whole process with ease and expertise - she made the process look so easy. The final decision was always ours, but we like the way the consultant gave us hints and suggestions to the colour coordination. We really appreciate her good work.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Electrical & Lighting
Flooring
Build StagePre-Construction
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The reviewer stated that an incentive was offered for this review

  • Verified customer

Nice Astoria 52

published

We build our house with carlisle homes. There were few issues but all were addressed by Carlisle homes. Their construction process is fast. I am not overly happy with plasterers and framers work. Good thing is that if you bring any issue with carlisle they try their best to resolve it.

Build StagePost-Construction
Construction End DateNovember 2022
Dileep D.

Dileep D.Greater Melbourne (Inner), VIC

  • Verified customer

Process is smooth and flexible

published

I have recently signed up with Carlisle homes. The sales agent is very helpful meeting my requirements. Moreover, the home designs are impressive with awesome inclusions where we don't have to worry about thinking of including anything.

From my experience till now. I recommend Carlisle Homes for service and pro activeness

Thanks

Build StagePre-Construction
Construction End DateDecember 2020
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
Joanne

JoanneGreater Melbourne (Outer), VIC

  • Verified customer

J1014340 Rutherford33 - Positive experience with a reliable builder

published
Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
Construction End DateAugust 2020
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1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

First Build with Carlisle Homes - T-Range - Colour Selection

published
Customer Service
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Site Admin
Timeliness
Build StagePre-Construction
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1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

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  • Verified customer

Beautiful home. Fantastic Service!!

published

We have recently received PC of our knock down rebuild and we couldn’t be happier. Our building supervisor was responsive, communicative, accommodating and friendly. Our build was completed quickly and to a high quality. The process really works and we recommend Carlisle to anyone interested in building their dream home. It truly has been a fantastic and rewarding experience.

Customer Service
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

it was a breeze

published

I am just at the stage nearing the signing of my contract.
Initially a little frustrated that the building process was not explain fully to me, but in saying that my sales consultant [name removed] is amazing i could not fault him he is a true asset to Carlisle homes. My colour selection was a breeze as i knew exactly what i was wanting. [name removed] was wonderful in the showroom and made things very easy for me. Thank you cant wait for my house to commence and have no regrets leaving another builder to come to Carlisle homes

Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

Harshana

HarshanaGreater Melbourne (Outer), VIC

  • Verified customer

Color Selection Process

published

My Colors Appointment was a breeze with the help of [names removed] I had a general idea of the colour scheme and [name removed] was able to use her knowledge and great taste to transform it into a masterpiece. I was definately happy with the process and look forward for tender.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

Bree

BreeGreater Melbourne (Outer), VIC

  • Verified customer

A great experience from start to finish!

published

Our build was managed in the best way possible! Our supervisor gave us a call every week with an update of what had been done and what was happening next and always answered any questions we had in a timely manner. The quality of our new home is top notch! We could not be happier! Any issue we had pre, post or during the build were no issue at all for our Carlisle team, they handled everything perfectly! We still can’t believe the value for money!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

Sarah

SarahGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified customer

Amazing service

published

I can't thank the people at Carlisle homes enough. Their service is amazing and they are ready to answer any questions (big or small) at any time. With my first build/ house this was a big step and I feel comfortable in that I Made the right choice in the builder.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

Page 2 of 197
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Questions & Answers

Jason

Jasonasked

Can we organise finances threw your company

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Jason,

Thank you for your question. You most certainly can. We have a dedicated team that can help support you to gain the right finance for you build. If you could please provide us with your name and number we can contact you directly to take you through all the details.
Kind Regards,
Carlisle Management.

Shikha

Shikhaasked

I build a T - range home with Carlisle in Greenvale . Since the day i moved in 3 weeks ago i had plumbing issues . Firat water leaked through the ceiling in my master bedroom . Last night my roof started leaking and soaked my new furniture and rug that i had bought 2 weeks ago . I am very concerned about what the water damage would be to my house . So my question is does Carlisle itself a reputed builder employ low grade tradesmen like some builders in the market do ? If so why is it expensive to build with Carlisle ????

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Shikha,

We are disappointed to read that you are experiencing some issues with your new home.

Please contact us directly at [email protected] and we will ensure that any issues you are experiencing are acted upon promptly.

Shikha, rest assured we will not walk away from any legitimate issues you experience with your home - we are here to help.

We look forward to hearing from you.

Kind regards,
Carlisle Management

Ghullam Reza K.

Ghullam Reza K.asked

Hi this is Ghullam from Ghullam bricklying
I’m looking for bricklying jobs around Pakenham

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Ghullam Reza K,

If you visit our Carlisle Homes website and complete an online enquiry we would love to pass the information on to our Construction Team for review.

Kind regards,
Carlisle Management

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