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Reviews

4.0

2,845 reviews
5
(1,962)
4
(222)
3
(33)
2
(87)
1
(541)
  • Job Satisfaction
    3.9 (214)
  • Product Quality
    4.3 (20)
  • Return Claim MadeYes (2) · No (26)
  • Warranty Claim MadeYes (2) · No (27)
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Keith2

Keith2Perth

  • 2 reviews

Absolutely brilliant.

published

Carpet Call have now carpeted every room in our house, the help and consideration we experienced has been second to none, obviously hand picked salesmen in your showroom in Joondalup, every carpet layers have been great, they have all been so considerate, clean, no damage or even marks on our newly painted walls, I cannot recommend Carpet Call highly enough.
The only thing left to say is, you cannot improve on perfection, keep up the great work guys.
My wife and I would have no hesitation in using Carpet Call again. Thanks to each and every one involved.

Job Satisfaction
1 comment
Carpet Call
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John

JohnSouth East Queensland, QLD

Great Service

published

Second time we have dealt with Keith and his team at Loganholme. Such a pleasure to deal with, nothing is too much trouble. We carpeted our investment property and then more recently our own home which looks amazing. Would recommend these guys to anyone interested in flooring.



John and Patricia

Job Satisfaction
1 comment
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Natasha

NatashaGreater Melbourne (Outer), VIC

  • 2 reviews

Amazing Service

published

I love Carpet Call at Taylor’s Lakes. The service we’ve received from Karan and we’ve just recently needed another rug and drove half an hour to get the service! Excellent quality rugs

Job Satisfaction
1 comment
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Davies

Davies

  • 2 reviews

New flooring looks fantastic!

published

After walking on concrete for 2 years, new flooring was put down. The sales reps knew the product well and the installers were polite, quick and cleaned up beautifully. A quality job with a quality product.

Job Satisfaction
1 comment
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Cher

CherSouth East Queensland, QLD

Beautiful carpet, well worth the money

published

Excellent quality service from our salesman,
we had an idea what we were looking for
& with his help & expertise we have beautiful
charcoal coloured carpet that fits our decor
perfectly. So happy with his service, we never
bothered getting other quotes.

Job Satisfaction
1 comment
Carpet Call
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LauSam

LauSamSouth East Queensland, QLD

  • 3 reviews

Could not fault the service from staff Dallas & Shane... exemplary.

published
1 comment
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Sharyn

SharynSydney, NSW

Fantastic service for flooring

published

Would highly recommend Carpet Call at Caringbah for their product and service. We were able to take a sample of flooring home to match up with the room and the price was very reasonable. John was extremely helpful making sure we got our flooring delivered to the store so we could pick it up.

1 comment
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Lucy

LucyGreater Melbourne (Inner), VIC

Excellent Service

published

Dissatisfied with customer service everywhere looking for a particular size rug, nobody could be bothered to help me, l came across Ahmad here at Carpet Call, he went out of his way to satisfy us, to the point that he visited our place with the rugs to measure & organise for two of the same rugs to be cut and sewn together. Prompt and excellent service with communication at all times, thank you Ahmad. Tony & Lucy

Job Satisfaction
1 comment
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better sleeper

better sleepergosford

  • 9 reviews

I'll never go back

published

I went to a store with the view of wanting someone to measure my house for carpet, but the staff member was initially patronising when explaining their measuring system, and then this quickly turned into him being dismissive and then he actually seemed to delight in embarrassing me in front of several other staff members who started laughing with him. It was very hurtful and ever since I have never hesitated to warn people of this store. This happened a few years ago now and I am still left with strong negative feelings about the treatment I received and will never go back.

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Happy purchase

Happy purchaseSydney, NSW

Great customer service

published

Went into Prospect store to have a look at carpet. Was met with Masi who went above and beyond to explain our options and offer a no pressure for purchase environment.
Massi went above and beyond to ensure we were happy with our final product.
The carpet was laid with a quality result.
In a world where the consumer has numerous options for purchase of carpet for comparative prices, it was the customer service provided to me that made the purchase easy. Well done to Masi for his great customer service.

1 comment
Carpet Call
Carpet C.Carpet Call

Wonderful wonderful service and result.

published

I contacted Carpet Call Capalaba on Monday 30th March, John arranged for Kemp, salesman, who arrived four hours later....with heaps of samples. We quickly came to a suitable choice and price. OnFriday the installation team arrived and had the (quite large) room finished about four hours later. The room looked stunning and was so appreciated by my son who moved in to stay and use as a bedroom. He is just over the moon with the result. Thank you Carpet Call Capalaba, you are the best!!

Job Satisfaction
1 comment
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Wendy H.

Wendy H.Greater Melbourne (Outer), VIC

Terrible quality and customer service

published

We had to chase up for the carpet to be laid on the morning promised and he didn't show up till lunchtime. As soon as we got home you could see it was pulling away from edges and nailed down in a lot of places. We paid for premium carpet that is iling and pulling in areas. Tried contacting Carpet Call and have had no response. We will be paying this off for 2 years and instead nice new carpet we have rubbish. Would never use them again

Job Satisfaction
2 comments
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Wendy H.
Wendy H.

Tax invoice #1955 from the fountain gate stire

Excellent replacements

published

Very easy to deal with the company both over the phone and in person. Initial consultation was great and was easy to decide what blinds we wanted to go with. Blinds were installed quickly and hassle free!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Call
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Bernadette G.

Bernadette G.Sydney, NSW

Outstanding Results

published

Amazing job from start to finish . Communication excellent . Quality of workmanship excellent. After care advise recommendations given on how to maintain the floorboards. Ongoing support offered . Couldn't be happier with the end result . Thank you

Job Satisfaction
1 comment
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M.A.P

M.A.PSouth East Queensland, QLD

Issue handling

published

I would like to commend a staff member, Asher Hogan, from the Helensvale Store.
Ash was quick to respond, polite and very professional.
I will be contacting Ash again in the future, to assist me with flooring renovations in our apartment. Regards to Ash

1 comment
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Tech guy

Tech guyGreater Melbourne (Outer), VIC

  • 2 reviews

Great friendly service

published

Great service and great blinds
The quality is very nice for a great price
Better quality and price than the Blind Factory quote
Sales rep was very helpful and on time
Installer was efficent and cleaned up after completion

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Call
Carpet C.Carpet Call

Very professional service

published

Each step of the way the staff were professional. My job wasn't too small (I just needed 1 blind) and I didn't feel any pressure to buy any particular blind. I would definitely use this Carpet Call again.

Product Quality
1 comment
Carpet Call
Carpet C.Carpet Call

Love the colour look’s fantastic love the feel

published

And the carpet layer did a fabulous job And he was very friendly and had no problem with with wearing a mask and sanitiser his hand’s especially in this time of the cord19

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call

Sales person ( Ahmad )

published

The sales person -AHMED was a nice great guy to deal with. Besides being very knowledgeable & caring, he was a perfect gentleman. It was very easy & comfortable to deal & communicate with.

1 comment
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Rachelle Woodsford

Rachelle WoodsfordGreater Melbourne (Inner), VIC

Perfect Customer Service to compliment 2 perfect rugs

published

I went to carpet call in Maribyrnong looking for a carpet. I had a vague idea of colouring. I was approached by Ahmed once in the store and explained to him what I was looking for. Ahmed was fantastic, not pushy but extremely helpful, asking questions about my home, what will the carpet be used for etc and then showed me a few samples and the first rug Ahmed showed me was perfect. I was so impressed by his exemplary service and care for his customer when I needed a secondary rug I called him and went back to this store. Despite there being carpet calls much closer to my home. I can highly recommend Ahmed as a caring, genuine sales person who really cares about his customers.

1 comment
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Page 1 of 143

Questions & Answers

Ron Canfield

Ron Canfieldasked

Carpet Call

Watching ads on tv about carpet call,I wondered if carpet court is the same company as we need flooring to be laid near Ulladulla,south NSW

No answers
ryan

ryanasked

Carpet Call

does carpet call do interest free payment options if so who is it with?

1 answer
better sleeper
better sleeper

I have no idea Ryan as I didnt do business with them

Andrew

Andrewasked

Carpet Call

I have just had carpets laid on the 6th of November. There was so much carpet left over the 90.8 Square Metres was way over what was required. That I can take but every place a walk is covered in footsteps. I am very, very,disappointed with the carpet and the measurements .I will willingly buy another carpet if I can get a good deal, and a new measurement

2 answers
Bruce S
Bruce S

I'm sorry things didn't work out, Andrew. In my case, the firm took measurements twice. I was informed that my requrement would be covered by a small amount that was held in stock - therefore the leftovers were minimal. As far as footmarks are concerned, I've found that even serious marks, as those made by chairs and other furniture, remedy themselves after 24 hours, but I guess that's going to vary from colour to colour and from one texture to the next.

Andrew
Andrew

After one week I still can't walk on ant part of the carpet and not see where I have been
I have measured the floor and make it seventy-two square meters left overs where not minimal even the carpet layer commented on it, The main point is walking on the carpet leaving footprints. I have sent a photo to the store

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