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Carpet Call Laminate Flooring
Reviewer Photos & Videos
Davies
- 2 reviews
New flooring looks fantastic!
After walking on concrete for 2 years, new flooring was put down. The sales reps knew the product well and the installers were polite, quick and cleaned up beautifully. A quality job with a quality product.
1 comment
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SharynSydney, NSW
Fantastic service for flooring
Would highly recommend Carpet Call at Caringbah for their product and service. We were able to take a sample of flooring home to match up with the room and the price was very reasonable. John was extremely helpful making sure we got our flooring delivered to the store so we could pick it up.
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
M.A.PSouth East Queensland, QLD
Issue handling
I would like to commend a staff member, Asher Hogan, from the Helensvale Store.
Ash was quick to respond, polite and very professional.
I will be contacting Ash again in the future, to assist me with flooring renovations in our apartment. Regards to Ash
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.
Similar opinion? Write a review on ieatwords.com.au!
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MilenaSydney, NSW
Exceptional service
I’d like to give a big thanks to Massi from the Prospect store for his professional yet friendly customer service
From the time I made the selection to the installation process he was always there for any questions and further information that I needed
He went above and beyond and would highly recommend him
5 star service and product
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
Amazing product and service !
Carpet Call representative came to my home to quote, very handy
Fair quote and then the product and service was exceptional .
Very professional contractors laid the floor .
Amazing finished product
Highly recommend
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
Very poor customer service
We've requested to have flooring changed in our house and contacted carpet call northlakes. They show us only 1 piece of sheet and never explained anything else about product.
We book it as expected to be most similar to our existing flooring in lounge room.
We paid full amount before installation booking as per company policies.
It was completely different product we noticed on the day of installation. We asked store manager who stated that we choose this one when we visit store (they didn't explain about product properly though).
We had to p...Read more
ay rent to someone's house as carpets were removed from all rooms and we've got no place to stay (including 1 infent) Manager at store somehow found exactly same product what we have existing in our house ( he couldn't find it before somehow). Which was costing us another $400.00 on the top of $4000.00 we paid before.( plus we were paying rent to the family we were living in someone's house due to no place) Next working day, i called head office to discuss things with area manager. Have explained all things to him.1 comment
Carpet C.Carpet Call
Dear Yuttal,
I’m sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
We’d love to... Read more
Similar opinion? Write a review on ieatwords.com.au!
Fabulous flooring
The flooring is perfect and looks beautiful. The layers were efficient, courteous and very neat, tidying up and removing any rubbish. The flooring covered two large rooms and associated hallways and the job was completed in 4 hours with minimal disruption. Highly recommended.
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
MikePeel, WA
- 2 reviews
Great service, great people!
From Patrick the salesman, to James and his team who installed our floors, just a week later, dealing with Carpet Call has been an absolute pleasure. Everyone arrived when they said they would, and knew their job. With three rooms to floor, they had to remove the old carpets first and prepare the surface. I figured it would take them all day, but they were in and out in six hours. James walked me through exactly what they were about to do. His team were professional, friendly, and respectful of our home...my wife and I can't recommend them highly enough.
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
The hallway looks awesome, a tough job well done!
From the get go deciding the old carpet had to go the help and professionalism from the carpet call team was great. Professional help, no pressure with honest advise. Kevin the flooring installer was brilliant. Worked like a Trojan! Thanks.
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
Find out how Carpet Call Laminate Flooring compares to other Tiles, Vinyl & Laminate Flooring Companies
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Supportive Guidance
We have recently visit Prospects Store for window shopping, but store manager guided us with correct choice. Floor Timbers and staircase carpet selection were perfect and job completed with perfection. Thanks
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
Don't go with Carpet Call!
Don't call Carpet Call the unprofessionals in the trade!! This company would have to be the most difficult, incompetent, unprofessional and overall worst company I have ever dealt with. How this place is still in business is beyond me. The way they treat customers is highly disrespectful and when you have people in head office behaving no better, it's no wonder the salesman in the Tuggerah store have no respect for customers. They are the real salesman out to rip you off. I purchased flooring 12 weeks ago from them through Openpay, this include...Read more
d installation. The flooring was not laid on the date it was organised to be, due to incompetent tradesman of Carpet Call's, who attempted to get more money out of me by pretending the whole subflooring needed replacing, which was not the case. This left me having to contact Carpet Call to find out what happens next and to ask for a refund as the job hadn't been done. It was a rigmarole just to be put in contact with the "right" person. Once I finally got to speak to this main salesman, he refused me a refund despite me not being provided with the service or even the product. After a lengthy conversation going around in circles it was finally decided that he would change the purchase to supply only and take off the installation costs. It took him a week to amend this and reimburse Openpay the difference for Openpay to be able to change my plan. Prior to this it took almost a week to get to this stage as I would be told by this salesman they are looking into it or trying to sort out finance details and saying they would get back to me at a certain time but never would. Openpay were trying to contact them in the meantime to provide assistance in the partial refund but were ignored on multiple occasions. Communication certainly is not a strong point of Carpet Call's staff, although lying definitely is. I had been informed the flooring was awaiting at the Gosford warehouse ready to be picked up, upon arrival my Dad was advised the flooring had been sent back to Sydney due to "me" cancelling the order. I then emailed the Tuggerah store questioning them about this and did not receive a response until 2 days later. No apologies - just a rude response attempting to pass the buck along with saying it'll be on the truck tomorrow, it's really that simple. I advised I did not want to deal with Carpet call anymore due to being immensely mucked around so much therefore was requesting a complete refund. I did not receive a response to this request or any attempt of contact from Carpet Call regarding my last email, meanwhile the payments were still being deducted for flooring I did not have, as they had been quick to process their sale at the beginning before even doing any measurements etc. This led me having to make a complaint to Fair Trading. Fair Trading contacted Carpet Call in attempt to resolve the matter, they were provided 5 days to respond to Fair Trading. Carpet Call had the hide to also ignore Fair Trading. I gave Carpet Call another chance to rectify the matter by contacting head office prior to completing an application to the Tribunal. I was advised the person I needed to speak to had just stepped out of the office and would return my call either that afternoon or the next morning. Once again nobody contacted me. I was left with no option but to go ahead with the Tribunal. Upon receiving the notice of hearing, the man from head office decides to phone me (2 weeks later). It's quite appalling it took applying to the Tribunal for somebody to contact me. He proved no better than the Tuggerah staff. Having difficulties comprehending an issue so black and white. Their manner is shameful. Attempting to talk me out of attending the hearing along with ordering me to wear the costs I have incurred due to their incompetencies. They left it until 24 hours before the hearing to finally do what they should have done weeks ago. 11 weeks this went on for. It's clear these dodgy disgraceful people were hoping I would forget about it. They should be ashamed of themselves taking advantage of a young female, attempting to rip me off and scam me of my money. They have caused me to incur costs in which i should not have incured had they done their job. I advise to stay away from Carpet Call unless you want a lengthy battle.3 comments
Carpet C.Carpet Call
Dear Min,
I’m sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
We’d love to fo... Read more
Carpet C.Carpet Call
Dear Min,
Like any construction material Vinyl and Hard flooring must be carefully installed to ensure that it performs at its best and conforms with Australian Standards. Subfloor preparation is a v... Read more
You clearly haven't read my comment properly. Another fault of Carpet Call's. Read it again and you may comprehend it correctly the second time.
Similar opinion? Write a review on ieatwords.com.au!
I had to finish the job
Ordered laminate from Carpet Call for the living room, hall and kitchen of my rental unit. Also carpet for the bedrooms which was fine. Their prices are competitive but when something goes wrong, even when it is Carpet Call's fault, you are on your own. Their staff member came and measured the job, but didn't pick up that the unit didn't have skirting and so edging could not be installed. The installer (a contractor) came in and left ugly gaps on all the walls, and several lengths of edging. He later came back and did what he could, but in orde...Read more
r to make my unit presentable, I had to buy, cut, paint and fit skirting boards myself, using my own tools. The store manager said he had to contact head office and would call back, but never did. No offers of a rebate, nothing. If their employee had picked up that there was a problem, I could have chosen another option, like carpet. Be careful dealing with this company.4 comments
Carpet C.Carpet Call
Dear Amypaul W,
Im sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
Wed love t... Read more
Store 014 Invoice 85592
Carpet C.Carpet Call
Dear Amypaul,
We have investigated your complaint and can advise you of the following. Because of your concrete walls our installer recommended that instead of scotia, we install skirting boards. Yo... Read more
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MubashirSydney, NSW
Outstanding customer service
Really want to thank Massi from Marsden park store.
He guided me to choose best flooring and was so patient and knowledgeable.
He spend more than half an hour with me to help me decide and followed up till installation was done.
I highly recommend him.He will guide you through and be assured you are in safe hands.
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. Im so glad your experience was enjoyable and I will pass your feedback on to the te... Read more
am. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
All I can say is WOH!! EXCELENT The best in installation of floor boards
All I can say is WOH Excelent the installer where fantastic Dan was awesome his knowledge is top notch He is the Superman of installation would highly recommend. Thanks Flo from Concord
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. Im so glad your experience was enjoyable and I will pass your feedback on to the te... Read more
am. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
Awesome flooring.
Would highly recommend Carpet call for their great service. They have a great range of products and we found exactly what we wanted. Very professional installation. Thank you again carpet call.
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. Im so glad your experience was enjoyable and I will pass your feedback on to the te... Read more
am. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
Find out how Carpet Call Laminate Flooring compares to other Tiles, Vinyl & Laminate Flooring Companies
Know better, choose better.
LynSydney, NSW
Excellent job/perfect flooring
Dan & his team are trustworthy, attention to details & tidy. The service were above & beyond my expectation. I am way over happy on the result. Carpetcall, do not lose this team as your installer.
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. Im so glad your experience was enjoyable and I will pass your feedback on to the te... Read more
am. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
John SquibbAU
- 3 reviews
Nice Coretech product and great installation
Ross our installer made the differnence for our experience. Taking extreme attention to detail as if the job was for his own home. The Coretech product is very realistic with nice embossed grain and a great feel under foot. Quincy Oak is a nice modern light design in the range
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
Excellent job
Very professional and excellent attitude I will recommend this company anytime.
We are so happy to have chosen carpet call, can’t wait to get the rest of our house floor done
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Thanks Alex Kemp and Peter
I have been pricing laminate flooring with the loganholme carpet call store. Alex could not have been more helpful. Today he sent Kemp to our job site as I was unsure about one of the colour choices I made. Kemp was very helpful. Flooring going in Friday if its half as good as Alex Kemp and Peter we will be very happy. T
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
DeedeeSouth East Queensland, QLD
Incredible transformation
1. Guys did an incredible job
2. Friendly
3. Highly recommend them
4. They cleaned up to perfection
5. Completed task in time frame I needed
6. Would definitely use Carpet Call again
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
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Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.