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Sergiy D.Sydney, NSW
Flooring gets squeaky and they refuse to fix it
UPD:
Carpet call inspected the floor again and agreed that the issue had nothing to do with seasonality and the boards needed to be fixed. The faulty boards have been replaced very quickly, - just couple of days after the second inspection. It has been a bit of struggle to get CC to solve the issue but eventually they have fixed everything beautifully. Thank you. Hopefully there won't be any issues.
May 18, 2020
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I had timber flooring installed throughout the apartment in June 2022. In January one spot started to get very squeaky and I noti...Read more
ced that the joint between two boards became a little bit uneven. This potentially could have been impacted by hot summer weather so I waited a bit for the boards to adjust. Not it is May 2020 and the squeaking has not stopped and became even louder, and the two boards still do not level-match. After inspecting the issue, Carpet Call refused to fix the problem the floor is having saying it's a seasonality thing (at extreme temperatures the floor may squeak). Sounds like an excuse because, as I mentioned, I've been continuously having this issue for over 4 months now. The installers that came to inspect, had just a general look and hammered few times on it but then later I have received an email from CC saying that they've looked at it thoroughly: "the squeaking is due to sub-floor, as per previous inspection the floor is levelled, the joins on the tongue and groves were still strong" and refused to take any further action.1 comment
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Bernadette G.Sydney, NSW
Outstanding Results
Amazing job from start to finish . Communication excellent . Quality of workmanship excellent. After care advise recommendations given on how to maintain the floorboards. Ongoing support offered . Couldn't be happier with the end result . Thank you
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
Excellence from Start to Finish
Roger and Faz were efficient and easy to deal with during the sales & ordering process. The installation team were on-time, organised and thorough. The room was left spotless too! The result is a rejuvenated AirBnB room that had been carpet, and are now spotted gum timber floorboards. Perfect result. Thank you Carpet Call, Richmond!
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
Find out how Carpet Call Timber Flooring compares to other Timber Flooring Companies
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RicSydney, NSW
- 2 reviews
Awesome Service Great Range
The guy at the Helensvale store (Alan) really knew his stuff and wasn't just trying to "sell" to us. Gave us some great tips and ideas on product choice, colour selection and suitability for what we needed. Would thoroughly recommend you give this store a try before you buy something.
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
Sharon M.Peel, WA
- 2 reviews
Poor service - great product
Timber ordered June 2022, date to lay Sept 19. Cancelled as no stock! Rescheduled 3 times due to delays. Then when layers they didnt order enough! still waiting Dec 19!!
1 comment
Carpet C.Carpet Call
Dear Sharon M,
Im sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
Wed love to... Read more
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LizSydney Surrounds, NSW
- 2 reviews
Very poor experience. Would not recommend
Carpet call promised to beat a competitors quote. Then on day of laying flooring the tradesman told me all the extra costs I needed to outlay.
The job had to be postponed to get another tradesman to quote.
Was very happy with the guys tgat laid the floor. Then a week later carpet court took $270 out of my account and did not tell me. Very poor customer service
2 comments
Carpet C.Carpet Call
Dear Liz,
Im sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
Wed love to foll... Read more
I dealt with West Gosford store.
Hardfloor invoice no: 68062 and soft flooring invoice 54513.
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KathySydney, NSW
Fabulous floors
I was incredibly impressed with the professionalism displayed by the team at Carpet Call Timber Flooring led by Dan. They identified and found a solution to the problem of the foundation on which to lay the floors promptly. The floors look fabulous, I recommend their service and product highly.
2 comments
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. Im so glad your experience was enjoyable and I will pass your feedback on to the te... Read more
am. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.You will definitely be seeing me again for future work and I will refer work to you. All reports of the floors have been very positive.
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Worst experience of my life
The floor failed to be delivered on time due to a warehouse collapse. Promises made to redeliver on dates that did not eventuate. Was then told floor would be installed but they failed to tell me it was timber veneer not solid oak. After I picked up, they promised to install oak floors as ordered. By this time it was a month late and we could not be home. When we got home we realised what was installed was not what was ordered. Disgusting treatment when I complained. Never use this company.
2 comments
Carpet C.Carpet Call
Dear NSJ,
Im sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
Wed love to foll... Read more
Carpet C.Carpet Call
Dear NSJ,
Can we again ask for your invoice number and store you dealt with so we can follow up. We do not supply solid timber so you may have the wrong company. We only supply and install engineere... Read more
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Looks Amazing has totally updated interior
A big thanks to Omar & his team at Campbelltown for the help & professional service. First time for floating floor choice after 5 house renos with timber floors. Couldn't have asked for a better look & result on time no fuss & install team were incredible- excellent job
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. Im so glad your experience was enjoyable and I will pass your feedback on to the te... Read more
am. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
Find out how Carpet Call Timber Flooring compares to other Timber Flooring Companies
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Joanne bowerSydney, NSW
Unbelievable!!!
Our floors are amazing the service from Omar excellent.!! BUT mostly I would like to say to Dan and his team.Dan your attention to detail and level of care was beyond exception and your team were incredible.
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. Im so glad your experience was enjoyable and I will pass your feedback on to the te... Read more
am. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
RosGreater Melbourne (Metropolitan), VIC
- 2 reviews
Excellent customer service
A big thanks to Andrew who came to quote us for . He was very punctual, called when he was on his way, and was very professional and knowledgeable when it comes to timber flooring.
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
Greg C.Greater Melbourne (Inner), VIC
Our lives have been transformed!
Incredibly happy with the service and products that Carpet Call offered. From sales to installation our needs and expectations were exceeded. Love our new floors and how they have change the feel of our home.
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
Bad beyond belief
Use this company at your own peril. We were taken in by the sweet sales pitch and bargaining of the Moore Park Super Centre mob. We didn’t check the reviews, which, incidentally were at about 2.3 stars last week and damning in the extreme. Somehow they are now rated 4 stars. A miracle! They lied about pricing. They patronised and humiliated us when we questioned them about those lies. They were openly rude and dismissive. They refused to acknowledge any wrongdoing on their part. The whole experience with them was unpleasant and very stressful i...Read more
ncluding the refund process. On a positive note I believe we dodged a bullet by not allowing them to carry out the work. I urge you to avoid this company or get any agreement, in writing, in full. They will avoid this. Also be aware that you need not pay any more than a 10% deposit and the remainder post completion of work. They will try to get as big a deposit from you as they can. We stupidly paid $3600, more than 30%.4 comments
Carpet C.Carpet Call
Dear Very unhappy customer,
I’m sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you... Read more
I did follow up with you. The outcome was unsatisfactory and you agreed to a refund, but not before 2 weeks of stress, some in-store abuse and very poor communication from Carpet Call. Basically, the ... Read more
promise on a price, the final price, with no hidden costs or surprises was reneged on in the Moore Park Store. Your solution was not to honour that deal which I believe you should have, a deal is after all a deal, but instead you offered me a higher price with an apology. Not good enough. A profuse apology and a small reduction on the original deal might’ve restored some faith in your integrity. Sadly, I don’t believe you have any.Carpet C.Carpet Call
Much of your review is inaccurate. We provided you with a price for a product, on an invoice that was based on measurements given to us by you. You signed the plan that showed the measurement which ... Read more
purpose is to quantify what is required to complete the installation. We calculated the price based on this measurement which is simple arithmetic. When we check measured your property, it was found the installation needed 90 square metres, not 83 square metres which you provided. Among other errors, there was no wastage included. This wastage, whatever way you want to look at is your wastage. Carpet Call need to provide a certain amount of product to enable the job to be completed. This is the case no matter what flooring you are purchasing (Carpet, Carpet Tiles, Laminate, Hybrid, Timber etc). You then came into our store and started abusing our staff which is simply not acceptable. We offered you other products that may better of suited your budget however this was refused. We have refunded your monies and do hope you find what you are looking for.Similar opinion? Write a review on ieatwords.com.au!
Marcusj123AU
- 2 reviews
Great service and assistance.
After shopping for product and price I found Elais from the Springvale Store extremely helpful and attentive.
He promptly came out, measured up and organised pricing we were happy to commit to
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
Carpet Crooks
Don't step foot in their showrooms. They want full payment BEFORE they do any work. That's just asking for trouble, because they won't have any incentive to do a proper job. No guarantee they will even rock up.
A deposit should be enough good will on the consumer to complete the job.
But if you depart with the deposit, you won't see it back, as they don't have a "cooling off" period, believe it or not.
You have been warned.
1 comment
Carpet C.Carpet Call
Dear Syd,
I’m sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
We’d love to fo... Read more
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Find out how Carpet Call Timber Flooring compares to other Timber Flooring Companies
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TeenaSouth East Queensland, QLD
- Timber Flooring
- Verified customer
WARNING No Manufacture Warranty
They say their manufactureres have a warranty but when it comes to the crunch, carpet call wipe their hands of any after care or responsibility. They don't call you back and leave you hanging. They shift to manufacturer and say marks on wood are not a fault. Many of my guests say they thought we had stains on our flooring.
2 comments
Carpet C.Carpet Call
Dear Teena,
I’m sorry to hear that the product purchased at our store has not met your expectations. We really appreciate you taking the time to offer us your feedback and giving us the chance to make... Read more
Carpet C.Carpet Call
Dear Teena, Further to this our Operations Manager has inspected the flooring and we have also passed on these details to the manufacturer. There is no fault with the floor and the markings are simp... Read more
ly a part of the print and the flooring's character. The manufacturer is very reputable and we have laid thousands and thousands of metres of this product.Similar opinion? Write a review on ieatwords.com.au!
AngelaSydney, NSW
- Timber Flooring
- Verified customer
Colour worn off
Floor has a 15 year warranty. I have complained about the colour wearing off and I was sent a bottle of stain and told to rub on and spray a clear coat of varnish. I have had your company come out and nothing is going to be done. Wouldn’t recommend
4 comments
Carpet C.Carpet Call
Dear Angela,
I’m sorry to hear that the product purchased at our store has not met your expectations. We really appreciate you taking the time to offer us your feedback and giving us the chance to mak... Read more
Invoice number 76235. Store was Bella Vista. The floor is faulty. I have two other company’s tell me that it’s faulty and I should be taking it to the Department of Fair Trading. So I would appreciate if your company follows this through.
Carpet C.Carpet Call
Dear Angela, can you please forward your phone number to [email protected] so we can get in touch.
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Terence S.Sydney, NSW
Love the new look with timber floors
I just recently refurbished one of my bedrooms by removing the old carpet and putting in these hard timber floors and they look awesome!!
The guys at Carpet call Marsden Park were great and know their stuff. Thanks Masi for all your help from choosing the timber right through till it's installation. I'll be back for my other rooms.
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
Call, call carpetcall? - Don't!!
Shocking experience with this crowd. Ordered a particular product and arranged for installation stressing the need for the job to be completed in time for a tenant to move into the house. Had to pay an extra $150 after being informed later that product was not in stock and had to be shipped from Vic. The night before installation, the sales rep calls to tell us there has been an "accident" in the warehouse and the flooring is unavailable. With only 3 days until tenant arrives the rep recommended a more expensive product and will 'bump us ...Read more
up" at no extra charge. Discovered later that an inferior flooring was installed which turned out to be $10 sqm cheaper. Chased a refund for 5 weeks before the difference was acknowledged. The flooring is one that we originally specifically rejected because of noise but we are now stuck with. A request for compensation completely ignored. Strongly recommend that you shop elsewhere.2 comments
Carpet C.Carpet Call
Dear Michael,
I’m sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
We’d love t... Read more
97221 at Burleigh
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kunwerpuriSydney, NSW
Great product and Service
I attended Carpet Call's Prospect store on my friend recommendation as i was looking for a flooring for a new house. Ken the store manager was not only knowledgeable about the product but was very accommodating and helpful. He helped and guided me every step of the way and once stayed back after hours as i could not finish my work in time for an appointment. Way to Go Ken, you're definitely a star and asset to Carpet Call's team. Because of People like Ken, Carpet Call team is known to be experts in the trade.
Kanwar
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
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Carpet C.Carpet Call
Dear Sergiy,
follow up the situation. Please provide us with your invoice number and store you dealt with and we will investigate. Please email us at [email protected] with your contact number. We would be keen to help.I’m sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
We’d love to ... Read more