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Reviews

4.5

10,527 reviews
5
(7,032)
4
(2,666)
3
(508)
2
(148)
1
(173)
  • Ease of Use
    4.3 (83)
  • Product Quality
    4.3 (246)
  • Return Claim MadeYes (4) · No (306)
  • Customer Service
    3.9 (74)
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Craig

Craig

  • 2 reviews

Easy hassle free process

published

Website was easy to navigate and set up add hassle free. I did have one problem which required a phone call and to my surprise the call was answered quickly and the problem resolved quickly (my browser was outdated).

Vip

VipGreater Melbourne (Outer), VIC

Thieving company

published
Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
See all answers
2 comments
Carsales.com.au
carsales c.Carsales.com.au

Hi Vip, We're sorry you had a poor experience on this occasion, it's not what we're striving for. I'll send you a private message, please reply if you have a moment. Thanks -Alex

Vip
Vip

I have provided the details that you wanted. Whereas I am not after a refund ( you charged for a service not delivered), I hope this helps other users to beware of this dodgy large company- the bigger the better doesn’t apply here!

Quick and easy, sold the car in 3 days

published

The process of setting up the ad was straightforward. The text responses was secure. I never felt pressure, and was able to discuss prices and what I was willing to accept securely.

Ease of Use
Return Claim MadeNo
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magoo

magoo

  • 2 reviews

Absolute ripoff, wast of money

published

Absolute ripoff, wast of money, got next to no enquiries from carsales, all inquiries and the sale came of the car came from gumtree/face book market place which were both free.

1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Magoo, sorry to hear you didn't have success selling your car with us this time. If you do decide to sell with us again, our customer service team are here to help on 13 72 53. Congrats on the sale -Alex

Sandy

SandySouth East Queensland, QLD

Happy

published

Paid for the premier ad took a week for the first enquiry and 3 weeks later shipped the vehicle to Melbourne.
The delay in the sale going through was uncertainty with the covid-19, border closures and essential travel for the drop off/pickup.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
See all answers
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Sandy, Congrats on selling your car and thanks for your feedback around what it's like to be a seller at the moment. -Alex

Raj

RajPerth, WA

  • 24 reviews
  • 1 like

Just a waste of Time

published

I advertised the car on car sales for 2 weeks with no queries. I then paid to have it as a premier ad again with no queries. The dealer used cars come first. Lastly I advertised on Gumtree and Marketplace. Sold the car within 48 hrs. I am under the impression that they only want us to advertise to make up the numbers

Return Claim MadeNo
2 comments
Carsales.com.au
carsales c.Carsales.com.au
Raj
Raj

As a private seller I got zero queries from your site. If private sellers are important and this is the service they can get. Then your website is just a waste of time

sirous

sirousSydney, NSW

  • Verified customer

Selling a car on this site has become a joke

published

I have to say the greed and the ad management by carsales also ripping the car dealers by charging the car dealers by over $50 per lead has made it very hard to manage and there worst part is he instant offer crap they are trying to destroy the automotive market also they are linked to redbookand the do false reports on cars

Ease of Use
Customer Service
Product Quality
Return Claim MadeYes
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Loyal to good businesses

Loyal to good businessesUnincorporated, VIC

  • 17 reviews

When they say "it's green is it clean?"

published

I searched in the 100,000 or so cars in car sales ads and found plenty of diesel vehicles and also 3.4 ltd six cylinder cars. With the high particulate matter being put out by diesels one can't call them "green". Nor can a six cylinder car be called green. A doctor friend of mine moved from living near the eastern freeway in kew because of asthma in her daughters. Recent catastrophic bushfires closed down Canberra public service for 2 days. Sydney and Melbourne also recorded world's highest days of airborne particles. This underlines the need for car sales websites to be scrupulous in their environment "green" listings. Especially for children with asthma!

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
See all answers
1 comment
Carsales.com.au
carsales c.Carsales.com.au

So quick and easy - and free!

published

Sold the car on the same day I placed the ad - it doesn't get any better than that. And it was really quick and easy to set the ad up.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
See all answers
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Wow! Love that quick turn around - congrats on the sale! -Kate

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Michael

MichaelPerth, WA

  • 2 reviews

Very easy

published

The process was very simple. Great tools to work out vehicle values. With instant results. Thank you Car Sales. I have also used this site to purchase our new vehicle.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
See all answers
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Great to hear Michael! Thanks for the support -Kate

Andrew Satts

Andrew SattsMetropolitan Adelaide, SA

Great experience

published

It was very easy to post the advert and add photos. Had a lot of hits and quality contacts, and knowing that the car was being looked at was encouraging. Sold the car to a person from Tasmania and had people still chasing the car, even after being advised that a deposit had been paid. I could have sold it 3 or more times. Just a little bit dear for some people to place an advert though. And Carsales added a video for me, which was appreciated.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
See all answers
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Thanks for the positive review Andrew! We'll take your feedback on board. Congratulations on the sale! -Kate

SOLD Easily

published

Sold my car in 2 weeks with minimal effort. Very happy with the ease of use. Ordered a 'For sale" sing twice which never came which is my only gripe but in the end did not matter as the sale came from the website anyway. Very happy.

Dave

DaveSouth Australia

As a dealer you guys are a ripoff

published

For what you charge dealers per lead is just unacceptable car over $9000 is charged at the same rate as a $90000 car at $60 per lead, half your leads are fake, where people don’t answer your calls emails SMS’s you can’t get a credit unless you fight tooth and nail, your customer service is nonexistent maybe your 165 million dollar profit ( after tax ) has gone to your head.

Reading other post on here you say that there is different packages for dealers that’s not correct you have 2 that I know of, I am going to be investing more in gumtree and autotrader, you list for new car dealers their name and address to help them sell cars where is your help for the little man we can’t have our name in any photo comments etc is this fair trading ??

Return Claim MadeNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hey Dave, we'd like to take your feedback on board and try to find a solution for you. I'll send you a private message to get a few more details from you so we can look into your account and get in touch. -Kate

Brett W

Brett WGreater Melbourne (Metropolitan), VIC

Car Sold!

published

Very happy with the ease of preparing and posting the ad........
I liked the ability to edit the ad easily whilst it was being run.
The notifications Carsales provides throughout the selling process are very helpful.

Arthur H.

Arthur H.Greater Melbourne (Outer), VIC

  • 2 reviews

Used to be better

published

Carsales has become mor focused in making money off it's sellers than helping them sell. Priority should be helping the customer and making money of their success, in my personal opinion.

Ease of Use
Return Claim MadeNo
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Fab

FabSydney, NSW

  • 6 reviews

Sold!

published

Highly recommended site as we sold out Mazda three hours after posting add, can't complain about that. Making add was easy and also had a free option which we did.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
See all answers
Paul Kate O.

Paul Kate O.Richmond-Tweed, NSW

Easy Easy Easy

published

I liked the facilities such as price estimator that you provide. The experience was easy and the method of contact worked etc. It took longer than we expected but to be honest I am thinking we just aren't' patient. I only put it on your website which meant I didn't get confused as to what adds everyone was calling from though this may have reduced our chances of selling. When looking for cars myself, however, I only use your website so made the assumption it was the same. Thanks for the help.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
See all answers
1 comment
Carsales.com.au
carsales c.Carsales.com.au
PACC

PACCCanberra 2600, ACT

  • 3 reviews

An painless way to sell a car!

published

All very easy to manage inquiries and follow up potential buyers.
One snag: the sales receipt didn't print the information that I had entered - it failed to accept the agreed price and amount received.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
See all answers
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hey PACC, interesting feedback. I'll check on the receipt function with the team. Thanks for the positive review! -Kate

Judy

JudyNortheast, VIC

Lots of genuine inquiries

published

I had a great experience selling with carsales. Lots of genuine enquiries. Could only recommend that the location of the vehicle was more obvious on the web page, as some time was wasted in this being repeated. Managing the add was easy too.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
See all answers
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Thanks for the positive review and feedback Judy! We'll take this on board. -Kate

Jak

JakDarwin, NT

  • 2 reviews

Professional car sales ads

published

The ad was great. The video ad even better! Very pleased with rapid sale and believe the it was the reputation of car sales and your professional level ad suggestions & designs that attracted genuine interest and therefore the quick sale of my car

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
See all answers
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Thanks for the positive review, Jak! Congrats on the sale :) -Kate

Page 1 of 500

Questions & Answers

Andrew H.

Andrew H.asked

How many photos can be posted in standard ad and is editing included

4 answers
Raj
Raj

I am not sure, but I posted 6

Andrew H.
Andrew H.

Thanks For that can you also edit the comments

Carsales.com.au
carsales c.Carsales.com.au

Hi Andrew, you can add an unlimited number of pics to your ad. You can edit your ad whenever you like via the 'Manage Ad' page in your account. There is no charge for edits, however, rearranging pics can only be done on a desktop at the moment. If you have any further questions, our customer service team are available from 8:30am - 7pm, 7 days a week on 13 72 53. Best of luck with the sale!
(Thanks for helping out Raj!)

Donna C.

Donna C.asked

If I pause my add what happens to the people who have saved my add, can they still get in touch with me

1 answer
Carsales.com.au
carsales c.Carsales.com.au

Hey Donna, when your ad is saved it appears as "unavailable" to those that saved it. They can't get in touch unless they've already contacted you via the enquiry form or phone.

Hopefully that helps but if you do still have any questions, our customer service team are available for a chat on 13 72 53 if you need :) -Kate

Col P.

Col P.asked

If I reduce the price on my add are just those watching it notified?

1 answer
Carsales.com.au
carsales c.Carsales.com.au

Hey Col, sorry for the delay on this! Yes, if you drop or increase your price those watching will get notified however we do have a price threshold in place to stop watchers from being bombarded by notifications. For more information, feel free to give us a call on 13 72 53 :) -Kate

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