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Reviewer Photos & Videos
I had the misfortune of booking a premium sale ad for my van some time back. Paid over 300 bucks so I could get a photo shoot and ad on first page for couple of days. Instant debit of my card when booked the service with the promise of a photoshoot scheduled in 3-4 days. Got a call from photographer to book in shoot, and he failed to turn up as promised, rescheduling for 4 days later. My money Spent on detailing wasted as had to use van for the days and again detail prior to shoot. He came and did the shoots and promised to send me proof for se...lection in a day or 2. 5 days later, no photos and my patience running thin. Finally manna from heaven appeared and I selected the photos for submittance. Was promised an ad would be up in a day or 2 but again 5 days later, no ad. Got upset and requested refund, which they grudgingly gave minus 150 bucks for the professional photoshoot ! All in all, after 3 frustrating weeks, my van was not even listed, forget sold, and I was 150 bucks poorer! Would never recommend these thieves. Had to sell my van the old fashioned way using my trusted dealer, who got me the $$$$ in 2 days !!!
Paid for the premier ad took a week for the first enquiry and 3 weeks later shipped the vehicle to Melbourne.
The delay in the sale going through was uncertainty with the covid-19, border closures and essential travel for the drop off/pickup.
Just a waste of Time
I advertised the car on car sales for 2 weeks with no queries. I then paid to have it as a premier ad again with no queries. The dealer used cars come first. Lastly I advertised on Gumtree and Marketplace. Sold the car within 48 hrs. I am under the impression that they only want us to advertise to make up the numbers
- Verified customer
Selling a car on this site has become a joke
I have to say the greed and the ad management by carsales also ripping the car dealers by charging the car dealers by over $50 per lead has made it very hard to manage and there worst part is he instant offer crap they are trying to destroy the automotive market also they are linked to redbookand the do false reports on cars
When they say "it's green is it clean?"
I searched in the 100,000 or so cars in car sales ads and found plenty of diesel vehicles and also 3.4 ltd six cylinder cars. With the high particulate matter being put out by diesels one can't call them "green". Nor can a six cylinder car be called green. A doctor friend of mine moved from living near the eastern freeway in kew because of asthma in her daughters. Recent catastrophic bushfires closed down Canberra public service for 2 days. Sydney and Melbourne also recorded world's highest days of airborne particles. This underlines the need for car sales websites to be scrupulous in their environment "green" listings. Especially for children with asthma!
It was very easy to post the advert and add photos. Had a lot of hits and quality contacts, and knowing that the car was being looked at was encouraging. Sold the car to a person from Tasmania and had people still chasing the car, even after being advised that a deposit had been paid. I could have sold it 3 or more times. Just a little bit dear for some people to place an advert though. And Carsales added a video for me, which was appreciated.
As a dealer you guys are a ripoff
For what you charge dealers per lead is just unacceptable car over $9000 is charged at the same rate as a $90000 car at $60 per lead, half your leads are fake, where people don’t answer your calls emails SMS’s you can’t get a credit unless you fight tooth and nail, your customer service is nonexistent maybe your 165 million dollar profit ( after tax ) has gone to your head.
Reading other post on here you say that there is different packages for dealers that’s not correct you have 2 that I know of, I am going to be investing more in gumtree and autotrader, you list for new car dealers their name and address to help them sell cars where is your help for the little man we can’t have our name in any photo comments etc is this fair trading ??
Easy Easy Easy
I liked the facilities such as price estimator that you provide. The experience was easy and the method of contact worked etc. It took longer than we expected but to be honest I am thinking we just aren't' patient. I only put it on your website which meant I didn't get confused as to what adds everyone was calling from though this may have reduced our chances of selling. When looking for cars myself, however, I only use your website so made the assumption it was the same. Thanks for the help.
An painless way to sell a car!
All very easy to manage inquiries and follow up potential buyers.
One snag: the sales receipt didn't print the information that I had entered - it failed to accept the agreed price and amount received.
Lots of genuine inquiries
I had a great experience selling with carsales. Lots of genuine enquiries. Could only recommend that the location of the vehicle was more obvious on the web page, as some time was wasted in this being repeated. Managing the add was easy too.
Professional car sales ads
The ad was great. The video ad even better! Very pleased with rapid sale and believe the it was the reputation of car sales and your professional level ad suggestions & designs that attracted genuine interest and therefore the quick sale of my car
Questions & Answers
How many photos can be posted in standard ad and is editing included
Hi Andrew, you can add an unlimited number of pics to your ad. You can edit your ad whenever you like via the 'Manage Ad' page in your account. There is no charge for edits, however, rearranging pics can only be done on a desktop at the moment. If you have any further questions, our customer service team are available from 8:30am - 7pm, 7 days a week on 13 72 53. Best of luck with the sale!
(Thanks for helping out Raj!)
If I pause my add what happens to the people who have saved my add, can they still get in touch with me
Hey Donna, when your ad is saved it appears as "unavailable" to those that saved it. They can't get in touch unless they've already contacted you via the enquiry form or phone.
Hopefully that helps but if you do still have any questions, our customer service team are available for a chat on 13 72 53 if you need :) -Kate
If I reduce the price on my add are just those watching it notified?
Hey Col, sorry for the delay on this! Yes, if you drop or increase your price those watching will get notified however we do have a price threshold in place to stop watchers from being bombarded by notifications. For more information, feel free to give us a call on 13 72 53 :) -Kate
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