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Reviewer Photos & Videos
Craig
- 2 reviews
Easy hassle free process
Website was easy to navigate and set up add hassle free. I did have one problem which required a phone call and to my surprise the call was answered quickly and the problem resolved quickly (my browser was outdated).
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VipGreater Melbourne (Outer), VIC
Thieving company
I had the misfortune of booking a premium sale ad for my van some time back. Paid over 300 bucks so I could get a photo shoot and ad on first page for couple of days. Instant debit of my card when booked the service with the promise of a photoshoot scheduled in 3-4 days. Got a call from photographer to book in shoot, and he failed to turn up as promised, rescheduling for 4 days later. My money Spent on detailing wasted as had to use van for the days and again detail prior to shoot. He came and did the shoots and promised to send me proof for se...Read more
lection in a day or 2. 5 days later, no photos and my patience running thin. Finally manna from heaven appeared and I selected the photos for submittance. Was promised an ad would be up in a day or 2 but again 5 days later, no ad. Got upset and requested refund, which they grudgingly gave minus 150 bucks for the professional photoshoot ! All in all, after 3 frustrating weeks, my van was not even listed, forget sold, and I was 150 bucks poorer! Would never recommend these thieves. Had to sell my van the old fashioned way using my trusted dealer, who got me the $$$$ in 2 days !!!2 comments
I have provided the details that you wanted. Whereas I am not after a refund ( you charged for a service not delivered), I hope this helps other users to beware of this dodgy large company- the bigger the better doesn’t apply here!
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Quick and easy, sold the car in 3 days
The process of setting up the ad was straightforward. The text responses was secure. I never felt pressure, and was able to discuss prices and what I was willing to accept securely.
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magoo
- 2 reviews
Absolute ripoff, wast of money
Absolute ripoff, wast of money, got next to no enquiries from carsales, all inquiries and the sale came of the car came from gumtree/face book market place which were both free.
1 comment
carsales c.Carsales.com.au
Hi Magoo, sorry to hear you didn't have success selling your car with us this time. If you do decide to sell with us again, our customer service team are here to help on 13 72 53. Congrats on the sale -Alex
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SandySouth East Queensland, QLD
Happy
Paid for the premier ad took a week for the first enquiry and 3 weeks later shipped the vehicle to Melbourne.
The delay in the sale going through was uncertainty with the covid-19, border closures and essential travel for the drop off/pickup.
1 comment
carsales c.Carsales.com.au
Hi Sandy, Congrats on selling your car and thanks for your feedback around what it's like to be a seller at the moment. -Alex
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RajPerth, WA
- 24 reviews
- 1 like
Just a waste of Time
I advertised the car on car sales for 2 weeks with no queries. I then paid to have it as a premier ad again with no queries. The dealer used cars come first. Lastly I advertised on Gumtree and Marketplace. Sold the car within 48 hrs. I am under the impression that they only want us to advertise to make up the numbers
2 comments
carsales c.Carsales.com.au
Hi Raj, We're happy to hear you sold your car - even though it wasn't with us this time. Private sellers are an important part of our business and we want to offer you the best selling experience that... Read more
we can. If you find yourself in market to sell again, feel free to give us call on 13 72 53 and we'll be happy to help. ThanksAs a private seller I got zero queries from your site. If private sellers are important and this is the service they can get. Then your website is just a waste of time
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sirousSydney, NSW
- Verified customer
Selling a car on this site has become a joke
I have to say the greed and the ad management by carsales also ripping the car dealers by charging the car dealers by over $50 per lead has made it very hard to manage and there worst part is he instant offer crap they are trying to destroy the automotive market also they are linked to redbookand the do false reports on cars
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Loyal to good businessesUnincorporated, VIC
- 17 reviews
When they say "it's green is it clean?"
I searched in the 100,000 or so cars in car sales ads and found plenty of diesel vehicles and also 3.4 ltd six cylinder cars. With the high particulate matter being put out by diesels one can't call them "green". Nor can a six cylinder car be called green. A doctor friend of mine moved from living near the eastern freeway in kew because of asthma in her daughters. Recent catastrophic bushfires closed down Canberra public service for 2 days. Sydney and Melbourne also recorded world's highest days of airborne particles. This underlines the need for car sales websites to be scrupulous in their environment "green" listings. Especially for children with asthma!
1 comment
carsales c.Carsales.com.au
Hi there, thanks for this feedback. Our Green cars filter initially came from the Government green vehicle guide but as you've noted, we do need to review the data that is currently in there so thank ... Read more
you for flagging this. I've passed this feedback onto the search data team. In the meantime if you are looking for a green car, I suggest doing so via the Engine related search filters - we have options in there for searching by Fuel Type and Fuel Economy. Our News & Reviews area of the site may also be of assistance when assessing your next car. Thanks again for your feedback :) -KateSimilar opinion? Write a review on ieatwords.com.au!
stayclearofegotheywillriAU
- 2 reviews
So quick and easy - and free!
Sold the car on the same day I placed the ad - it doesn't get any better than that. And it was really quick and easy to set the ad up.
1 comment
carsales c.Carsales.com.au
Wow! Love that quick turn around - congrats on the sale! -Kate
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MichaelPerth, WA
- 2 reviews
Very easy
The process was very simple. Great tools to work out vehicle values. With instant results. Thank you Car Sales. I have also used this site to purchase our new vehicle.
1 comment
carsales c.Carsales.com.au
Great to hear Michael! Thanks for the support -Kate
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Andrew SattsMetropolitan Adelaide, SA
Great experience
It was very easy to post the advert and add photos. Had a lot of hits and quality contacts, and knowing that the car was being looked at was encouraging. Sold the car to a person from Tasmania and had people still chasing the car, even after being advised that a deposit had been paid. I could have sold it 3 or more times. Just a little bit dear for some people to place an advert though. And Carsales added a video for me, which was appreciated.
1 comment
carsales c.Carsales.com.au
Thanks for the positive review Andrew! We'll take your feedback on board. Congratulations on the sale! -Kate
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SOLD Easily
Sold my car in 2 weeks with minimal effort. Very happy with the ease of use. Ordered a 'For sale" sing twice which never came which is my only gripe but in the end did not matter as the sale came from the website anyway. Very happy.
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DaveSouth Australia
As a dealer you guys are a ripoff
For what you charge dealers per lead is just unacceptable car over $9000 is charged at the same rate as a $90000 car at $60 per lead, half your leads are fake, where people don’t answer your calls emails SMS’s you can’t get a credit unless you fight tooth and nail, your customer service is nonexistent maybe your 165 million dollar profit ( after tax ) has gone to your head.
Reading other post on here you say that there is different packages for dealers that’s not correct you have 2 that I know of, I am going to be investing more in gumtree and autotrader, you list for new car dealers their name and address to help them sell cars where is your help for the little man we can’t have our name in any photo comments etc is this fair trading ??
1 comment
carsales c.Carsales.com.au
Hey Dave, we'd like to take your feedback on board and try to find a solution for you. I'll send you a private message to get a few more details from you so we can look into your account and get in touch. -Kate
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Brett WGreater Melbourne (Metropolitan), VIC
Car Sold!
Very happy with the ease of preparing and posting the ad........
I liked the ability to edit the ad easily whilst it was being run.
The notifications Carsales provides throughout the selling process are very helpful.
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Arthur H.Greater Melbourne (Outer), VIC
- 2 reviews
Used to be better
Carsales has become mor focused in making money off it's sellers than helping them sell. Priority should be helping the customer and making money of their success, in my personal opinion.
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FabSydney, NSW
- 6 reviews
Sold!
Highly recommended site as we sold out Mazda three hours after posting add, can't complain about that. Making add was easy and also had a free option which we did.
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Paul Kate O.Richmond-Tweed, NSW
Easy Easy Easy
I liked the facilities such as price estimator that you provide. The experience was easy and the method of contact worked etc. It took longer than we expected but to be honest I am thinking we just aren't' patient. I only put it on your website which meant I didn't get confused as to what adds everyone was calling from though this may have reduced our chances of selling. When looking for cars myself, however, I only use your website so made the assumption it was the same. Thanks for the help.
1 comment
carsales c.Carsales.com.au
Thanks for the positive review, Paul Kate! Glad to hear you liked the price valuation tool. When it comes to time to sell, it does vary from vehicle to vehicle. Our customer service team are available... Read more
to check over your ad and make recommendations should you need it in the future. Otherwise congrats on the sale! -KateSimilar opinion? Write a review on ieatwords.com.au!
PACCCanberra 2600, ACT
- 3 reviews
An painless way to sell a car!
All very easy to manage inquiries and follow up potential buyers.
One snag: the sales receipt didn't print the information that I had entered - it failed to accept the agreed price and amount received.
1 comment
carsales c.Carsales.com.au
Hey PACC, interesting feedback. I'll check on the receipt function with the team. Thanks for the positive review! -Kate
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JudyNortheast, VIC
Lots of genuine inquiries
I had a great experience selling with carsales. Lots of genuine enquiries. Could only recommend that the location of the vehicle was more obvious on the web page, as some time was wasted in this being repeated. Managing the add was easy too.
1 comment
carsales c.Carsales.com.au
Thanks for the positive review and feedback Judy! We'll take this on board. -Kate
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JakDarwin, NT
- 2 reviews
Professional car sales ads
The ad was great. The video ad even better! Very pleased with rapid sale and believe the it was the reputation of car sales and your professional level ad suggestions & designs that attracted genuine interest and therefore the quick sale of my car
1 comment
carsales c.Carsales.com.au
Thanks for the positive review, Jak! Congrats on the sale :) -Kate
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Questions & Answers
Andrew H.asked
How many photos can be posted in standard ad and is editing included
4 answers
I am not sure, but I posted 6
Thanks For that can you also edit the comments
carsales c.Carsales.com.au
Hi Andrew, you can add an unlimited number of pics to your ad. You can edit your ad whenever you like via the 'Manage Ad' page in your account. There is no charge for edits, however, rearranging pics can only be done on a desktop at the moment. If you have any further questions, our customer service team are available from 8:30am - 7pm, 7 days a week on 13 72 53. Best of luck with the sale!
(Thanks for helping out Raj!)
Donna C.asked
If I pause my add what happens to the people who have saved my add, can they still get in touch with me
1 answer
carsales c.Carsales.com.au
Hey Donna, when your ad is saved it appears as "unavailable" to those that saved it. They can't get in touch unless they've already contacted you via the enquiry form or phone.
Hopefully that helps but if you do still have any questions, our customer service team are available for a chat on 13 72 53 if you need :) -Kate
Col P.asked
If I reduce the price on my add are just those watching it notified?
1 answer
carsales c.Carsales.com.au
Hey Col, sorry for the delay on this! Yes, if you drop or increase your price those watching will get notified however we do have a price threshold in place to stop watchers from being bombarded by notifications. For more information, feel free to give us a call on 13 72 53 :) -Kate
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carsales c.Carsales.com.au
Hi Vip, We're sorry you had a poor experience on this occasion, it's not what we're striving for. I'll send you a private message, please reply if you have a moment. Thanks -Alex