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Reviews

4.6

447 reviews
5
(330)
4
(79)
3
(14)
2
(3)
1
(21)
  • Product Quality
    4.6 (293)
  • Return Claim MadeYes (6) · No (299)
  • Warranty Claim MadeYes (7) · No (298)
  • Product Appearance As advertised (97%) · Not as advertised (3%)
  • Shipping
    4.4 (240)
  • Customer Service
    5.0 (12)
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Ordered Cammy chair in yellow

published

LOVE the chair! It’s gorgeous quality, comfy and the colour (mustard yellow) is perfect!
Easy to find and compare what I was looking for. Plenty of options. No assembly required.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

Sheetu

SheetuGreater Melbourne (Outer), VIC

Good blue velvet bed we got

published

Great expereience. We have really like the furniture we got. Great quality n style.Highly recommended to every one.
Customer care too good. Bed as per our expectations.All the best Casterly team



Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Colleen

ColleenGreater Melbourne (Inner), VIC

Very happy with the service, goods and price

published

I ordered my items on line very easy to get around, plenty of products available, spoilt for choice.
I am very happy with the quality of goods, beautiful, handmade, perfectly packed, would recommend these products to my friends.
Very happy with your service and will be ordering from you again in the future.

Kind Regards
Mrs Colleen Bowen

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

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Beautiful chairs

published

Beautiful, sturdy chairs that were carefully packaged and delivered fully assembled.
Excellent communication and service all the way through. The colour tones look exactly as presented on the website. Very happy!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Dennis

DennisCoombs 2611, ACT

Castlery Harris coffee table set

published

Love the quality and build! No assembly needed! Excellent customer service. The design suits our minimalist and rustic theme! Would definitely recommend Castlery to friends who are looking for high quality furniture.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Just love my pouf!

published

Just received my brick coloured pouf and I am enjoyING the comfort to my ‘restless’ legs, vegging on the couch in front of the TV. It looks good and the service was great. ETA was 25/4 and it arrived 27/4.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

john m

john mSydney, NSW

Great service and the product, The Leather Pouf is exactly what I was after.

published

The Brooks Leather Pouf is a great quality product, beautiful straight out of the box and beneath my feet. Communication from customer service was also timely and helpful, especially during the challenging pandemic.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Andrew_

Andrew_Metropolitan Adelaide, SA

Well built furniture, fantastic customer service!

published

I have purchased a number of items from Castlery over the last couple of years and have had nothing but fantastic service! I called them to add an item to the last order and they worked through combining shipping, applying a multi-item discount that the order now was eligible for and it shipped quickly despite COVID related delays. Their local delivery contractors were a pleasure to deal with too.

Each piece of furniture bought was solid, well put together and looked great. Would not hesitate to purchase from them again.

*I was offered a $30 discount on the next purchase to write a review. That discount prompted me to actually write this, but didn't alter my experience with Castlery.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Exactly as expected. Love it!

published

I purchased their Luka Console Unit and I'm very happy with the purchase. It felt and looked high quality. It's a bit unfortunate I wasn't able to see it in person and had to take a leap of faith. Thankfully, their website was very easy to browse, had plenty of photos, and sales was helpful.

No assembly was required.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

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Best company I have purchased from online in a long time.

published

Excellent communication, on time delivery. Excellent quality product. I Would 110% recommend this company and website. best online shopping experience I have had in a long time. Thank you so much.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

kimmytom

kimmytomHunter Region, NSW

  • 2 reviews

LOVING MY NEW ROOM

published

Well made beautiful simple Scandinavia look furniture delivered and pack so well most of the furniture was already assembled
Was able to get bedroom furniture to match my two lounge areas also :)

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Skila

Skila

  • 3 reviews

this is almost perfect, very good customer services! compare with IKEA, the experience is amazing!

published

I bought lamp and some kitchenware, my actual experience is like the following
1,Good customer supporting system: once you have any inquire, they offer immediately customer services including tel support and instants message support(it commit will be reply in 6 mins). as you may aware of it, many provider even some big supplier like FREEDOM and etc. NOT provide telephone support services...
2,Fast delivery(normally after three days they will start to delivery, the parcel always packaged quite good to ensure everything safe).
3,excellent refund system, they will refund your money in 1-3 biz days.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Martin

MartinGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Simple but highly functional rugs

published

Hardy rugs, great for areas with heavy foot traffic. I got one for the hallway entrance and another for the kitchen. Love that it stays in position when I used my powerful Dyson vacuum cleaner without having to place a heavy object to keep it still. Great price and value for money.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Lovely couch.

published

Lovely couch. Decent quality for what we paid for. The only feedback would be to improve communication/logistics between Castlery and the delivery supplier. I had to ring up Castlery to follow up my delivery, however the positive was the issue was rectified soon after. Great customer service, well done team.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Laura

Laura

  • 2 reviews

Love this stool!

published

Such a nice footstool! It arrived as beautiful as on the website. No assembly required. Delivery took a bit longer than expected, but that is to be expected at this time.

Product Quality

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

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KTM

KTMSydney, NSW

Very impressive quality

published

I purchased a framed canvas from Castlery. The delivery took around a week longer than expected, but once the item arrived I was very impressed. It looks great and suits my house perfectly.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

clarence goff

clarence goffGreater Melbourne (Inner), VIC

Amazing Quality, Great Serivce as welll

published

The product I recieved are great quality, the serivce is very responsive and were always there, when I had a questions. The follow up emails regarding delivered were spot on.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

clsim

clsimSydney, NSW

Amazing product and customer service!

published

I bought the Alice Bookshelf and it's perfect, high quality and looks stunning in my office space. The customer service/communication is also great and the delivery was prompt and seamless. Definitely recommend!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Great product great prices

published

I recently purchased a bookcase that did need to be assembled. Colour of the timber was perfect for the room, assembly instructions were easy to follow. Very happy with the product and delivery.
Will be a returning customer for sure.
Keep up the good work.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

JMP

JMPGreater Melbourne (Inner), VIC

  • 2 reviews

Great quality, good value

published

Great quality, good value chairs - very solid, and they came already assembled which was a plus. Fast delivery. Well-packed - there’s no way they would have been damaged in transit. The colour was accurately represented on screen (which I am relieved about). They are more of a very light grey with a hint of green/brown than what I would normally call “khaki”.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Page 1 of 23

Questions & Answers

Whitney Pirrone

Whitney Pirroneasked

Online store

Do you offer a service for removing the old furniture when delivering the new one?
- Brisbane

1 answer
Castlery
Castlery A.Castlery

Hi Whitney, I'm sorry to say that this is not a service we provide and to prepare for the delivery it is good to have clear space for the boxes to be set down. Please contact us directly via [email protected] if you need more info :) have a great day!

leigh

leighasked

Castlery

Do you deliver to Brisbane?

1 answer
Castlery
Castlery A.Castlery

We sure do!

Julie H.

Julie H.asked

Castlery

I am in Melbourne Australia and am interested in you Bambu sofa. Is there anywhere I can sit on it before I buy?

No answers

Get an answer from our members and Castlery representatives

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