Starting from the April 7th, 2020, Castlery is offering a $30 credit off their next purchase for each reviewer that takes the time to submit a review. This incentive applies to reviews both positive or negative. Reviewers that had their review published during this time may have received this incentive. Previous incentives: 27th of September, 2018 until April 6th 2020, $50 credit off their next purchase
2 questions from our users
Do you offer a service for removing the old furniture when delivering the new one?
Hi Whitney, I'm sorry to say that this is not a service we provide and to prepare for the delivery it is good to have clear space for the boxes to be set down. Please contact us directly via [email protected] if you need more info :) have a great day!
Hi there, I was contemplating purchasing the Todd extended couch yet am worried that even in stock the delivery may take longer than it should (weeks instead of a few days). I'm in Melb metro
Also are the darker colors in stock or just the grey?
Thankyou so much
Hi Paul, deliveries from our warehouse in Sydney to Melbourne suburbs takes around 10 working days from collection. Our delivery partner contacts you with a proposed delivery day and window and again on the delivery day to let you know they are nearby. Depending on whether the item you choose is in stock and already in the warehouse, or if new stock is arriving at the dock, still in the container on the sea or indeed, just leaving our offshore warehouse, this is reflected in the lead-times on our website. This means that when you make your purchase, you are aware of the expected time you will wait for delivery. For instance, Jason here knew the lead time for his purchase and chose to proceed and wait. Unfortunately, we were one day late in getting it on the road and out to him. So, sometimes even with the best planning, efforts and intentions, logistics can cause our customers late delivery. For transparency sake, right now we are experiencing delays due to our warehouse move and it has caused a number of customers to be inconvenienced. The good news is that once this move is complete, we will give our customers even more convenient and efficient service than before. If you have more questions or would like us to send swatches, please contact us through [email protected], thanks!
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