Starting from the April 7th, 2020, Castlery is offering a $30 credit off their next purchase for each reviewer that takes the time to submit a review. This incentive applies to reviews both positive or negative. Reviewers that had their review published during this time may have received this incentive. Previous incentives: 27th of September, 2018 until April 6th 2020, $50 credit off their next purchase
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JeanGreater Melbourne (Metropolitan), VIC
- Online store
- Verified customer
Beautiful tv unit
I ordered the Almo entertainment unit and it is a perfect addition to our living room! The assembly is very easy (only require installation of 4 legs) and the quality of the furniture is great! Would recommend shopping from Castlery.
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DNISydney, NSW
- 2 reviews
- Online store
- Verified customer
I will always be back for Castlery
Love my Zen glass jar. Can't wait to order more! Better quality yet cheaper than any other homeware shops. Tea pot is beautiful and I am happy with the 1Lite capacity. I would like it more if it allows me to use it without infuser. Now if I remove the infuser the lid will drop. Anyway it is a very satisfying purchase.
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- Online store
- Verified customer
Love my new lounge! It looks even better than the pictures.
So easy to navigate and find what I was looking for. I had a sample of the fabric sent out which was very useful as I went with another colour. More than satisfied with the quality and so easy to assemble and loved that it was packed with care.
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Christina C.Sydney, NSW
- Online store
- Verified customer
Beautiful table
I bought a table through the Castlery online store and the whole process was smooth. I was moving house so could pick a timeframe that suited me for the delivery and the delivery was easy to track (I received texts the day before it was going to be delivered with approximate timeframes).
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- Online store
- Verified customer
love the couch! so comfortable
Seamless ordering & premium product! the only complaint would be the amount of mess the velvet navy accumulates - constantly having to brush it with a fabric brush - but it still love it!!
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ZlemathonSydney Surrounds, NSW
- Online store
- Verified customer
Better than what I expected!
First time ordering from Castlery and definitely won’t be the last. I ordered a tv console for my new home. It came weeks earlier than the estimated delivery date on purchase. The unit itself is super sturdy and very easy to put together. Love it!
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jlkGreater Melbourne (Outer), VIC
- 4 reviews
- Online store
- Verified customer
Great quality furniture.
Good product, sturdy and well built. Easy assembly, just screw on the legs by hand.
The lead times area bit much, and towards the end of our lead time window I was wondering if they'd forgotten about us, as communication was little in terms of updates. But before I had a chance to send an email to ask, they sent through the dispatch notice.
But the rest of the communication and shipping info was great.
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- Online store
- Verified customer
Great addition to my living room!
Great process from start to finish. Ordered fabric samples, received in 3 days. Then ordered the Gale Storage Stool in sand grey. Within a week it was at my door. Great stool, exactly as described and perfect for space!
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ah13Noosa
- 8 reviews
- Online store
- Verified customer
Stunning Cutlery Set
So happy I order our new cutlery set through Casterly. We can't believe how beautiful the cutlery is! Its our second order and we've been super impressed each time with the quality of the products and how safely items have been packaged for shipping.
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Chantelle G.Greater Melbourne (Outer), VIC
- Online store
- Verified customer
Love my new addition to my room!
Store was easy to use and very user-friendly. As my first time purchasing a furniture peice online i found it very pleasent and overall very happy with my decision to choose castlery.
The range of products were great- I found exactly what I wanted and had many colours to choose from! The quility of the Laura Pouf in Dove is excellent- my only issue is that it looks more grey-toned on the website than in person (its more brown-toned) however I still love it! The box it came in was also a great to keep my cats entertained for a few hours!!
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Yianni and StefanoIllawarra, NSW
- 2 reviews
- Online store
- Verified customer
Great product: No instructions
Thank you, Castlery for the items. Unfortunately, the boxes did not come with instructions and the delivery of the items by Startrak was frustrating. The items were to be delivered on the 6th March, and I had to make several calls to Startrak to locate my items, plus I took two days off work to be home for the delivery (6th and 16th). To my surprise, after asking for the items to be cancelled, the products arrived on the 18th March. Twelve days after the scheduled delivery date. Not good.
2 comments
Hey Luke,
Thank you for your prompt response. Could you email me the instructions as a back up as we have only installed the legs to the frame. That is as far as we got for now. My email address is [email protected]
... Read more
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Neil v.Sydney, NSW
- Online store
- Verified customer
Excellent quality
Easy to navigate the store, there is a decent range of furniture products. Great product, GREAT delivery communication with the actual driver with text messages!!! Furniture came fully assembled - amazing!!
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DDDSydney, NSW
- Online store
- Verified customer
Compliments the room perfectly!
Very satisfied with both products and also prompt delivery. The two arm chairs and the sofa look amazing in the room and were very easy to assemble. I would purchase from here again as both quality and service delivered.
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MelissaSydney, NSW
- Online store
- Verified customer
Love my armchair!
I just received my Wayne armchair purchased online. Having had some negative experiences of buying furniture online in the past, I was nervous. However, it's even more beautiful than the online photos. Receiving fabric swatches before the purchase really helped. The delivery and assembly were so easy. I'm so happy with my purchase.
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TanyaSydney
- 2 reviews
- Online store
- Verified customer
Fine but a real chore to assemble
The instructions dont actually have words, just vague pictures, which werent especially helpful. Also some of the pre-drilled holes didnt line up so theres a couple screws I had to give up on as “option extras,” plus some that were in such awkward spots the allen key would scratch the wood when I tried to tighten them. All in all, not sure I’d bother buying this sort of thing again.
1 comment
Castlery A.Castlery
Hi Tanya, we are sorry to see you had this difficulty and that it has led to you feeling ambivalent about Castlery. We hope to delight our customers and for them to think of Castlery first when purcha... Read more
sing furniture and accessories. Please email your order details through to [email protected] so we can try improve your experience. Thanks, Castlery.Similar opinion? Write a review on ieatwords.com.au!
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KenCentral Highlands and Goldfields, VIC
- Online store
- Verified customer
Fast and Efficient Service and delivery
Very happy with the 2 Chairs I chose and the 2 carpets. Now if the Coffee Table comes quickly to finish my new fireside setup I will be truly delighted.
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Interiors-are-meSouth East Queensland, QLD
- Online store
- Verified customer
Perfect sofa - even with a slight mishap
The ordering on line was great. The order arrived in a very timely manner and was super packed and delivered professionally. I could tell by the packaging that the items would be well packed and would transport in good conditions. That said after un boxing and then unzipping the dust covers ( another good sign that they are quality items ) one of the sofas had a small in print and squashing by faulty packing. But the customer service following up from the case, was excellent. Well done Castlery.
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SisiSydney, NSW
- Online store
- Verified customer
SO BEAUTIFUL!!
I absolutely love the cutlery!!!! They are even more beautiful in real than the pictures online. Super quality! It was definitely worth the wait. Thank you so much! Highly recommended!!
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Tina A.Sydney, NSW
- Online store
- Verified customer
Love my Tana Sofa Sectional
Love my Tana Sofa Sectional. I am such a picky person when it comes to buying a Sofa, what I love about Tana sofa are:
- Medium-Firmness / super comfortable
- Easy assembly
- Quick delivery
- Easy to online shopping
I am about to buy another one of Tana sofa for mum as we love it so much.
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- Online store
- Verified customer
Miles bed looks amazing!
I purchased the Miles bed and am very happy with the quality of the product. My only suggestion is that you’re better off using your own wrench to tighten the bolts.
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Questions & Answers
Whitney Pirroneasked
Do you offer a service for removing the old furniture when delivering the new one?
- Brisbane
1 answer
Castlery A.Castlery
Hi Whitney, I'm sorry to say that this is not a service we provide and to prepare for the delivery it is good to have clear space for the boxes to be set down. Please contact us directly via [email protected] if you need more info :) have a great day!
Paul V.asked
Hi there, I was contemplating purchasing the Todd extended couch yet am worried that even in stock the delivery may take longer than it should (weeks instead of a few days). I'm in Melb metro
Also are the darker colors in stock or just the grey?
Thankyou so much
Paul
2 answers
I ordered a bed and had to wait 6 weeks... you’ll definitely be waiting a while
Castlery A.Castlery
Hi Paul, deliveries from our warehouse in Sydney to Melbourne suburbs takes around 10 working days from collection. Our delivery partner contacts you with a proposed delivery day and window and again on the delivery day to let you know they are nearby. Depending on whether the item you choose is in stock and already in the warehouse, or if new stock is arriving at the dock, still in the container on the sea or indeed, just leaving our offshore warehouse, this is reflected in the lead-times on our website. This means that when you make your purchase, you are aware of the expected time you will wait for delivery. For instance, Jason here knew the lead time for his purchase and chose to proceed and wait. Unfortunately, we were one day late in getting it on the road and out to him. So, sometimes even with the best planning, efforts and intentions, logistics can cause our customers late delivery. For transparency sake, right now we are experiencing delays due to our warehouse move and it has caused a number of customers to be inconvenienced. The good news is that once this move is complete, we will give our customers even more convenient and efficient service than before. If you have more questions or would like us to send swatches, please contact us through [email protected], thanks!
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Castlery A.Castlery
Hi Yianni and Stefano, firstly thank you for buying from Castlery and for beign return customers. The Lewis chairs you bought can be a little tricky to assemble because of the specific orientation of ... Read more
the leg frame. We trust the line guide was on the underside of the chair so you could position the frame correctly. We do have instructions for this product so there is no reason they weren't included so we will follow up with the team to ensure they are packed with the product and hardware in future. With the delivery, we've checked the tracking and yes, we can see it was not an efficient service at all and we apologise for the days you were left waiting. Without making excuses for StarTrack, we can see that your address is a new location that is yet to show on Google Maps etc and that has caused them some confusion. It should not stop a phone call or email though. Please do email through to [email protected] so that we can come back to you with your $50 review reward! Lastly, loving the recipes - very hunger inducing!