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Reviews

4.6

48 reviews
5
(37)
4
(7)
3
(3)
2
(0)
1
(1)
  • Product Quality
    4.9 (15)
  • Return Claim MadeYes (0) · No (15)
  • Warranty Claim MadeYes (0) · No (15)
  • Product Appearance As advertised (100%) · Not as advertised (0%)
  • Customer Service
    5.0 (12)
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Caroline V.

Caroline V.Sydney, NSW

Great customer service, delivery and discounts!

published

I purchased a couch and matching armchair from Castlery. The team were great, showing me a chair that was on sale that was able to be made to match the couch I was purchasing! (just needed to match the fabric) I would have never known this was an option, they were great and the delivery was organised and prompt.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Castlery
Castlery A.Castlery

Thanks Caroline, so pleased you are another happy customer. If you haven't already, please email through your review to [email protected] to receive your voucher. Thanks again!

The reviewer stated that an incentive was offered for this review

Shafina Mohammed

Shafina MohammedSydney, NSW

  • 2 reviews

Friendly Staff / Helpful

published

I went to the Sydney store and the staff were very friendly and helpful.
They helped me to choose my color selections and also place my order on hold until my house was ready.
The items were great loved the color and quality.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
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The reviewer stated that an incentive was offered for this review

Cindy

CindySydney, NSW

Seb Tv cabinet

published

We love our Seb TV cabinet. The staff were helpful to match our Seb Dining Table set and our room now looks complete with the two pieces together. The furniture arrived within 5 days and was very easy to ensemble. We have had many compliments, and would highly recommend Castlery!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastlery Alexandria, Sydney
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The reviewer stated that an incentive was offered for this review

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Lovely staff/ smooth delivery

published

I popped into the Sydney store to view the products- the staff were very helpful and relaxed. It was very refreshing to be in a showroom where the salesperson didn’t follow us around, being pushy. I purchased the Seb Tv stand and Henri Sectional sofa and have had them for 3 weeks. Also the cedric floor lamps. I’m always Getting compliments...oh and the delivery was really smooth.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
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The reviewer stated that an incentive was offered for this review

Bayman Design

Bayman DesignSydney, NSW

Highly recommendable! Great products

published

I purchased the Adams Chaise Sectional Sofa, Hugo Mirror and Valia Coffee and Espresso cups from Castlery for an interior design project in Melbourne, with very specific requirments on delivery for this project. Despite a few hiccups whilst relocating warehouses, the Castlery Team made this order happen on time and my client is over the moon with the quality of these items. A big thank you to the whole team who made this happen. I would highly recommend their products to anyone.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSydney Showroom and Online
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The reviewer stated that an incentive was offered for this review

Great product!

published

I bought 2 Lewis armless chairs at the store before they relocate. Great product, modern design and comfortable to sit on and better still that they were at a good discount.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Kikky

KikkySydney, NSW

  • 7 reviews

Bargainnnnnn

published

Went to shop and got carpet and desk at 50% off !!! The shop is moving and all the floor stock was 1/2 price !!! Lovely staff as well and very helpful:)))

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexander
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Outstanding service, help and furniture

published

I went to the Castlery Sydney showroom 3 times and was provided with immense help in the purchase of a mirror (later on from the website) and Queen size bed frame (floor stock). The staff were incredibly supportive of my interior design needs and provided free fabric samples, while also showcasing their products which I had in mind. The Queen size bed was very easy to put together and is of a high designer quality. As a designer myself, I am incredibly happy with the furniture and the cost. It will definitely last a long time.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Repeat Customer!

published

We bought two pieces of artworks for the wall for our dining area. It looks gorgeous. It adds a modern and contemporary living vibe to the room. Not only we are satisfied with the purchase, but all of our guests also love it too! If you want modern living furniture at an affordable price, Castlery is your choice!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Castlery
Castlery A.Castlery

Thanks for the First Class review Jason! If you haven't already, don't forget to email through your order no. and proof of review to [email protected] so you receive your $50 discount code!

The reviewer stated that an incentive was offered for this review

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Robbie

Robbie

  • 2 reviews

Best value & quality for money Tv Unit

published

great customer service from the moment we stepped in store, loved the Tv unit we purchased absolute gem, quality is superb. Will be back to purchase many more items, loved it!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Castlery
Castlery A.Castlery

Robbie, what a fabulous recommendation from you! If you haven't already, don't forget to email through your order no. and proof of review to [email protected] so you receive your $50 discount code!

The reviewer stated that an incentive was offered for this review

Best price value ever!!!

published

The Sofa and occasional table I purchased are simply the best. Beautiful and perfect down to every detail. Quality excellent and delivered in perfect condition.
thank you, will be shopping there again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria NSW
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1 comment
Castlery
Castlery A.Castlery

That's great news Liz, it's wonderful to hear you received the quality and service we want to give all our customers. Don't forget to email through your order no. and proof of review to [email protected] so you receive your $50 discount code!

The reviewer stated that an incentive was offered for this review

Bree McKenzie

Bree McKenzieSydney, NSW

  • 3 reviews

Enjoyable from start to finish

published

Easy to park at the showroom, staff were nice and friendly and bedside tables I bought were delivered that week. The bedside tables are beautiful and solid, and the timber is flawless. Definitely recommend!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
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Audra E.

Audra E.Sydney, NSW

  • 2 reviews

Great furniture at good prices with easy purchasing process.

published

Bought the Miles bed and side tables, well made furniture and nice sales people. Delivery was efficient and easy. Would definitely shop here again. Easy to navigate the store and very happy with the solid wood furniture. Husband had to assemble the bed, the nightstands came assembled. Great range of furniture, we ended up buying dining room table

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Castlery
Castlery A.Castlery

Thanks Audra, this is wonderful to hear! Don't forget to email through your order no. and proof of review to [email protected] so you receive your $50 discount code!

The reviewer stated that an incentive was offered for this review

Hannah F

Hannah FSydney, NSW

  • 5 reviews

Great bed, good service, bad delivery

published

I went to view the bed in store and Matt there was super helpful and really listened to what I wanted. The bed itself is beautiful and easy to assemble. Love it. The delivery unfortunately was not the best. I got a text with a time frame but unfortunately didn't get a call 30-60 mins in advance. They arrived and told me they forgot to call and the guy delivering was doing it as a favor for his mate so wouldn't carry it up the stairs. Bit disappointing but we managed it in the end. A foam mattress isn't ideal for a slatted base so don't make the same mistake I did! Castlery recommended I try their bedboards so I'll be doing that soon :)

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Castlery
Castlery A.Castlery

The reviewer stated that an incentive was offered for this review

B Thomas

B ThomasSydney, NSW

Easy, convenient order - great lounge!

published

We were very happy with the amazing different choices in regards to colour, leg colour and which side the chaise was on. Easy and quick delivery. Legs were a bit hard to put on, instruction manual wasn’t great but got there in the end!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Castlery
Castlery A.Castlery

The reviewer stated that an incentive was offered for this review

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Frederic

FredericSydney

  • 2 reviews
  • 1 like

Very responsive aftersales service

published

We ordered a quite a few large items over the past few months.
Overall we were very satisfied with the products’ design, quality and delivery process.
However we ran into one issue with the sofa, but the Castlery team was very efficient in finding a solution and swapping the product at no cost.
We can only highly recommend this company.

1 comment
Castlery
Castlery A.Castlery

Thanks Frederic, it's been a pleasure working with you as we sorted through the options. Great collaboration! Don't forget to email through your order no. and proof of review to [email protected] so you receive your $50 discount code!

Great quality sofa!

published

Furniture was beautiful and easy to assemble. The people in store were very helpful and made sure I was picking the right couch for my home. Delivery was fast and price was amazing!

1 comment
Castlery
Castlery A.Castlery

Perfect outcome for us both Sab. Don't forget to email through your order no. and proof of review to [email protected] so you receive your $50 discount code!

Love my new armchair

published

So happy with my new armchair. Super comfy and the service in store was amazing. I’m currently online ordering my next 3 pieces.

1 comment
Castlery
Castlery A.Castlery

You go Sarah! Prior to purchase, don't forget to email through your order no. and proof of review to [email protected] so you receive your $50 discount code!

Awesome products so was the customer service in store!

published

The product quality is really great. It is little expensive but it's worth. Looks great too, getting it delivered was easy too.

1 comment
Castlery
Castlery A.Castlery

Pratik aka awesome customer, don't forget to email through your order no. and proof of review to [email protected] so you receive your $50 discount code!

Great service

published

Staff were friendly and helpful. Furniture was delivered for free and arrived within 2 business days. Very pleased. I would highly recommend.

1 comment
Castlery
Castlery A.Castlery

Free delivery always hits the spot, right? Don't forget to email through your order no. and proof of review to [email protected] so you receive your $50 discount code!

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