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10 questions from our users

Whitney Pirrone

Whitney Pirroneasked

Online store

Do you offer a service for removing the old furniture when delivering the new one?
- Brisbane

1 answer
Castlery
Castlery A.Castlery

Hi Whitney, I'm sorry to say that this is not a service we provide and to prepare for the delivery it is good to have clear space for the boxes to be set down. Please contact us directly via [email protected] if you need more info :) have a great day!

leigh

leighasked

Castlery

Do you deliver to Brisbane?

1 answer
Castlery
Castlery A.Castlery

We sure do!

Julie H.

Julie H.asked

Castlery

I am in Melbourne Australia and am interested in you Bambu sofa. Is there anywhere I can sit on it before I buy?

No answers
Jaimee-Leigh F.

Jaimee-Leigh F.asked

Castlery

Do you guys deliver to Perth? If not, where can I find the sofa I am after in WA? (Todd Extended Chaise Sofa)

1 answer
Castlery
Castlery A.Castlery

Thanks for your interest. Delivering into WA is in our future but for now we have not been able to find a reliable and professional carrier. We can deliver to an address in Melbourne or Adelaide and then you are welcome to arrange your own freight from there. Please understand though, that responsibility and repair to damaged items is only covered for the transport leg arranged by Castlery. If you wish to investigate the possibilities further please come back to us by emailing [email protected] and we will be happy to help.

Paul V.

Paul V.asked

Online store

Hi there, I was contemplating purchasing the Todd extended couch yet am worried that even in stock the delivery may take longer than it should (weeks instead of a few days). I'm in Melb metro

Also are the darker colors in stock or just the grey?

Thankyou so much

Paul

2 answers
Jason M.
Jason M.

I ordered a bed and had to wait 6 weeks... you’ll definitely be waiting a while

Castlery
Castlery A.Castlery

Hi Paul, deliveries from our warehouse in Sydney to Melbourne suburbs takes around 10 working days from collection. Our delivery partner contacts you with a proposed delivery day and window and again on the delivery day to let you know they are nearby. Depending on whether the item you choose is in stock and already in the warehouse, or if new stock is arriving at the dock, still in the container on the sea or indeed, just leaving our offshore warehouse, this is reflected in the lead-times on our website. This means that when you make your purchase, you are aware of the expected time you will wait for delivery. For instance, Jason here knew the lead time for his purchase and chose to proceed and wait. Unfortunately, we were one day late in getting it on the road and out to him. So, sometimes even with the best planning, efforts and intentions, logistics can cause our customers late delivery. For transparency sake, right now we are experiencing delays due to our warehouse move and it has caused a number of customers to be inconvenienced. The good news is that once this move is complete, we will give our customers even more convenient and efficient service than before. If you have more questions or would like us to send swatches, please contact us through [email protected], thanks!

Vee

Veeasked

Castlery

Hi there
Reading these reviews- I’m contemplating ordering a couch - but I’m worried that it will come in pieces for me to assemble I live on my own and not sure if I can put furniture together. Please advise..

2 answers
Bree McKenzie
Bree McKenzie

You’ll have to ask them. My bedside tables came already built.

Castlery
Castlery A.Castlery

Hi Vee, Thanks for your interest Vee. Most of our range comes assembled apart from fitting legs/bases. On each product page of our website, see 'Product Information'>'Delivery & Warranty'>'Delivery Condition:' and there is a short description of assembly requirements. If you are worried, just contact us through [email protected], let us know what item/s you are interested in and we can send you the assembly instructions so you can see what is entailed. Hope that helps!

Crystal K.

Crystal K.asked

Castlery

Hi there - I'm considering getting the Adams Chase sofa - however debating the original Dove Grey v.s. the Light Grey Corso collection. In terms of the material for long term usage, is one better than the other? Thanks!

1 answer
Castlery
Castlery A.Castlery

Hi Crystal, Adams looks great in both these styles. The Dove Grey, Surro has a soft, felt feel and is a close-weave style. Light Grey, Corso is an open weave, linen style also with a soft feel. If you have young children and/or pets, we would recommend the Dove Grey above the Light Grey, mainly because it has less risk of pulls. As with all soft furnishings, maintenance is key. We recommend you investigate our CareCover offer (see our website) as this covers you for accidents i.e things not covered by consumer law/warranty. We also recommend a professional clean on occasion as this will freshen the fabric and extend the life of your sofa. Lastly, if you haven't already, pop online and order your swatches so you can get a better idea of the two styles and colours. Happy Shopping!

Anneliese H

Anneliese Hasked

Castlery

Hi there, I am currently looking at the Adams chaise sectional sofa. What are the cushions padded with? Annie

1 answer
Castlery
Castlery A.Castlery

Hi Anneliese, thanks for your interest in our Adams range of sofas. To answer your question, the seat cushions and backrest frame are cushioned with foam and the back and side cushions are fibre filled. More information can be found under the Product Information section toward the bottom of each product page on our website. Happy Shopping!

Jennifer

Jenniferasked

Castlery

Hi. I'm trying to order "Albert Bookshelf Tall" I have a $50 first order code discount but when I put in the number it doesn't apply it to the order. Can you please help me with this? The code I have is wel50s33mw.
My phone number is [details removed]
I'd like to order the product asap.
Thanks.
Jennifer

1 answer
Castlery
Castlery A.Castlery

Hi Jennifer, Thanks for getting in touch with us regarding your query over the Welcome50 promotion. Your contact details have been removed from your post by Product Review in keeping with their guidelines. Please can you email [email protected] and one of our consultants will be able to help you. We look forward to hearing from you!

Pauline Mary Wurzel

Pauline Mary Wurzelasked

Castlery

Cost of delivery of sectional and another sofa to cairns??

1 answer
Castlery
Castlery A.Castlery

Hi Pauline, I'm afraid Cairns is not within our current delivery reach however please give one of our consultants a call to discuss the items you are interested in and we will see if there is something that can be worked out for you. The phone number is 1800 000 868!

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