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Reviews

4.6

447 reviews
5
(330)
4
(79)
3
(14)
2
(3)
1
(21)
  • Product Quality
    4.6 (293)
  • Return Claim MadeYes (6) · No (299)
  • Warranty Claim MadeYes (7) · No (298)
  • Product Appearance As advertised (97%) · Not as advertised (3%)
  • Shipping
    4.4 (240)
  • Customer Service
    5.0 (12)
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Aaron J.

Aaron J.Sydney, NSW

New customer converted!

published

I brought a light from Castlery, it was as described, perfect for what I needed, excellent communication from the team, and fast delivery. So happy with my purchase, they now have a return customer!

Product Quality
Shipping
Product Appearance As advertised

Review collected in partnership with Castlery

Claire

ClaireGreater Melbourne (Inner), VIC

Love my new rug!

published

So obsessed with our gorgeous new rug! Perfect size and colour and super thick and comfy. Delivery was on time (actually 3 days early) and price was so crazy cheap!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Jackson M.

Jackson M.Sydney, NSW

Very smooth process

published

Website was very easy to navigate, and the range of furniture is different to everywhere else I had been looking which was refreshing. The assembly was designed well and easy to put together. The freight process was the best and most informative I’ve seen for an online store, was very impressed.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

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beautiful chaise - love it!

published

easy to use website. helpful support staff. smooth delivery. easy to assemble chaise, on my own. great quality very stylish - very happy - would definitely not hesitate to buy from castlery again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Kelly

KellyGreater Melbourne (Inner), VIC

  • 2 reviews

Great artwork print

published

Online store is easy to navigate. So many products and a lot on sale too.
Shipping was fast and they called to check I had received the package as it was delivered with no signature. Quality of print is 10/10.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

Kayla Ivy

Kayla IvySydney, NSW

Love the design

published

the website is very user friendly, clear photo and details. Wide range of options to choose from. The quality is impeccable. It's very easy to assemble. Great product and would buy again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Home renovation

Home renovationSydney, NSW

New sofa

published

Not easy ordering a sofa without sitting on it but delighted with the quality, delivery and communication with transport and easy assembly. The sofa was exactly as shown online . Would recommend Castlery to family and friends. Thank you for great service.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Review collected in partnership with Castlery

Nicole B.

Nicole B.Greater Melbourne (Outer), VIC

I was so excited

published

That the product was exactly like the picture and the quality was second to none. It looks amazing in my living room and keeps the blankets nice and tidy. Great products

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Hieu B.

Hieu B.Greater Melbourne (Metropolitan), VIC

The product is so legit and premium

published

Fast delivery and good quality product. Also it is super easy to install. You can feel the lux vibe over the product. Very happy with it, highly recommend for everyone

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

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Mikael

MikaelGreater Melbourne (Outer), VIC

Ease of use

published

The online store was easy to navigate and I found exactly what I needed. The furniture I brought was great quality and looked exactly as pictured online. Would recommend to others.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Jill

JillIllawarra, NSW

  • 2 reviews

Appalling customer service - think carefully before purchasing

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
4 comments
Castlery
Castlery A.Castlery
Jill
Jill
Castlery
Castlery A.Castlery

Hi Jill, on checking we see that the refund was processed on 1 April, 2020, back to your credit card. Best wishes, Castlery.

Review collected in partnership with Castlery

Pter N

Pter NSydney, NSW

  • 2 reviews

High quality finish and solid construction, with some delivery and assembly glitches

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Tatzen

TatzenSydney, NSW

  • 2 reviews

Sumptuous Look & Feel

published

Online shopping was so easy to navigate and the sofa in stock and delivered within 10 days of purchase.
Assembly was easy, even for a home handyman dunce like myself.
The sofa looks tremendous and is ultra comfy. Huge value for money.
Can't wait til my matching TV console arrives, then it'll be onto the Castlery coffee table and kitchen table and chairs.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

NEC

NECSouth East Queensland, QLD

  • 3 reviews

Addicted to buying from Castlery

published

I am very happy with my Castlery purchases. I had to wait a while for a couple of my items to arrive but when they did the delivery was seamless.

I absolutely love my Adelphi sofa! Every week I browse the Castlery website for my next purchase....

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Gabrielle N.

Gabrielle N.Greater Melbourne (Metropolitan), VIC

Just what I expected

published

Shopping on line was easy to follow, love how I could get sample fabrics posted! I love my bed, it’s just what I expected and great quality. Support where prompt when contacted and delivery was exactly when they said it would be. Thanks!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Furniture Shops

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Jean

JeanGreater Melbourne (Metropolitan), VIC

Beautiful tv unit

published

I ordered the Almo entertainment unit and it is a perfect addition to our living room! The assembly is very easy (only require installation of 4 legs) and the quality of the furniture is great! Would recommend shopping from Castlery.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

DNI

DNISydney, NSW

  • 2 reviews

I will always be back for Castlery

published

Love my Zen glass jar. Can't wait to order more! Better quality yet cheaper than any other homeware shops. Tea pot is beautiful and I am happy with the 1Lite capacity. I would like it more if it allows me to use it without infuser. Now if I remove the infuser the lid will drop. Anyway it is a very satisfying purchase.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Love my new lounge! It looks even better than the pictures.

published

So easy to navigate and find what I was looking for. I had a sample of the fabric sent out which was very useful as I went with another colour. More than satisfied with the quality and so easy to assemble and loved that it was packed with care.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Christina C.

Christina C.Sydney, NSW

Beautiful table

published

I bought a table through the Castlery online store and the whole process was smooth. I was moving house so could pick a timeframe that suited me for the delivery and the delivery was easy to track (I received texts the day before it was going to be delivered with approximate timeframes).

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

love the couch! so comfortable

published

Seamless ordering & premium product! the only complaint would be the amount of mess the velvet navy accumulates - constantly having to brush it with a fabric brush - but it still love it!!

Product Quality
Shipping
Product Appearance As advertised

Review collected in partnership with Castlery

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Questions & Answers

Whitney Pirrone

Whitney Pirroneasked

Online store

Do you offer a service for removing the old furniture when delivering the new one?
- Brisbane

1 answer
Castlery
Castlery A.Castlery

Hi Whitney, I'm sorry to say that this is not a service we provide and to prepare for the delivery it is good to have clear space for the boxes to be set down. Please contact us directly via [email protected] if you need more info :) have a great day!

leigh

leighasked

Castlery

Do you deliver to Brisbane?

1 answer
Castlery
Castlery A.Castlery

We sure do!

Julie H.

Julie H.asked

Castlery

I am in Melbourne Australia and am interested in you Bambu sofa. Is there anywhere I can sit on it before I buy?

No answers

Get an answer from our members and Castlery representatives

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