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Reviews

4.6

447 reviews
5
(330)
4
(79)
3
(14)
2
(3)
1
(21)
  • Product Quality
    4.6 (293)
  • Return Claim MadeYes (6) · No (299)
  • Warranty Claim MadeYes (7) · No (298)
  • Product Appearance As advertised (97%) · Not as advertised (3%)
  • Shipping
    4.4 (240)
  • Customer Service
    5.0 (12)
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Frank O.

Frank O.Sydney, NSW

As described, prompt delivery

published

Ordering through website was an easy process, advice via phone was accurate, delivery of our lounge was in 3 pieces over 2 different days, quality of the furniture seems to be quite good

Review collected in partnership with Castlery

Great quality and efficient delivery

published

I am very happy with the purchase of my new chairs, the range available was good, and the quality of the product is excellent. The service could not have been easier. Delivery was fast

Review collected in partnership with Castlery

Love our new lamp!

published

Assembly Instructions weren’t the easy to follow however, also wasn’t that difficult to assemble in the end. Love the size, colour & ease of purchase! Definitely recommend purchasing from online store.

Review collected in partnership with Castlery

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Ramya

Ramya

  • 3 reviews

Product is lovely but Delivery and communication issues - don't trust delivery info

published
1 comment
Castlery
Castlery A.Castlery
Scott

ScottSouth East Queensland, QLD

product delivered

published

Internet store is great, and easy to use. Products look good, customer service is polite, Solutions offered for issues.
Couches are very comfortable to sit in, and were well protected during transport

1 comment
Castlery
Castlery A.Castlery

Review collected in partnership with Castlery

Happy

HappySydney, NSW

Very happy with product and service

published

Very happy with my seb extension dining table. It is solid, was reasonably priced and easy to assemble. Purchase was easy with great customer service from Castlery and quick, well informed and efficient delivery from very polite and happy guys

Review collected in partnership with Castlery

IJosephine

IJosephineGreater Melbourne (Metropolitan), VIC

Numerous quality and delivery issues

published
2 comments
Castlery
Castlery A.Castlery
Castlery
Castlery A.Castlery

Update April 2020: Issue was resolved with mutual agreement and compensation settled by Castlery.

Review collected in partnership with Castlery

Jeff C

Jeff CHackett 2602, ACT

  • 2 reviews

An easy purchase

published

The Castlery site is simple to navigate and has good, detailed product information. They delivered when they said they would (minor hiccough on delivery day) and the sofa is great!

Review collected in partnership with Castlery

pam

pamSydney, NSW

Quick perfect and value

published

I ordered 5 items online on Saturday afternoon. My online search was by fabric type, and these items exactly fit the search. I had them delivered 4 days later. Of course, I was nervous about purchasing items sight unseen. The delivery tracking service was fantastic - I knew to the minute when the truck would arrive. It may sound silly - but it mattered to me that the delivery guys were very careful taking the boxes through the apartment block. The items came beautifully packed in dust sleeves (I can reuse) and thick cardboard - minimum foam/styro. The items themselves were pretty much what I expected, the quality seems very good for the price. One thing I do wish for is for the cardboard boxes to be taken back for reuse/recycling.

Review collected in partnership with Castlery

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Aleksandra Porebska

Aleksandra PorebskaSouth East Queensland, QLD

  • 2 reviews

I'm happy with my purchase.

published

Bought Adams Chaise and Ottoman with Fog Grey Velvet and Alexander Dining Table. Love the quality of the sofa and the table. It was easy to choose correct items from the website. And the delivery was fast and on time.

ChloeL

ChloeLSouth East Queensland, QLD

  • 7 reviews

I love my new sofa and no hassle with delivery

published

Bought this sofa to put in a corner of my husband’s study room. It’s so comfortable and looks high quality. Also the speed of delivery was very quick! And they send continuous notifications on how your delivery is going. I’ve been shopping with so many websites recently to furnish my house and considering the stress and hassles I went through with some others for their lack of communication and speed of order processing I appreciated this part a lot from Castlery.

Review collected in partnership with Castlery

Vanya

VanyaGreater Melbourne (Metropolitan), VIC

Love this site!

published

Very satisfied with the purchase, very easy site and instant confirmation. The delivery was easy to follow, they even tell you when they are 20 mins away from your place!

Review collected in partnership with Castlery

Ryan S.

Ryan S.Sydney, NSW

Love it!

published

Bought Adams Ottomon in velvet midnight blue and very happy with the purchase! We were looking for a large coffee table to match our lounge and this was perfect for it!

Review collected in partnership with Castlery

sama

sama

  • 3 reviews

great furniture and great service

published

Castlery went out of their way to organise a convenient time for me to receive the delivery of three separate purchases. Perfectly delivered a great quality furniture. Sofa parts were easy to snap together. all products exactly as expected.

Review collected in partnership with Castlery

E Jiang

E JiangSydney, NSW

Easy and simple

published

I purchased Adams 3 seater lounge with matching coffee table. The delivery came smoothly and the lounge was packaged neatly. The lounge itself was impressive and ticked every single boxes of mine. I highly recommend Castlery and will definitely purchase from them again.

Review collected in partnership with Castlery

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Great product

published

Really easy to order and great customer service when I had to change my deliver date. Delivery was earlier in the day than I was told, it was lucky I was home for the day. I did not realise that parts of the furniture was going to be flat packed, which was a little annoying and the amount of packaging was horrifying.

Review collected in partnership with Castlery

Great couch & great service

published

I ordered a Adams Chaise sectional lounge from Castlery in Teal velvet. It's a gorgeous sofa! Comfortable, cute and you can tell it's great quality. I have already recommended it to friends. Plus the excellent customer service and deliver helps too!

Review collected in partnership with Castlery

Sara.

Sara.Greater Melbourne (Outer), VIC

So much BETTER than expected

published

Very impressed with the quality and packaging when this item arrived, exactly as pictured, infact better than pictured. Delivery time was quick and the delivery drivers were great. Will be ordering from here again!

Review collected in partnership with Castlery

Jorn R.

Jorn R.Sydney, NSW

great bed

published

great bed, very sturdy and easy to put together!
But the best was that it arrived 2 weeks before estimated arrival time,
so can enjoy the comfort of the new bed two weeks earlier.

Review collected in partnership with Castlery

Great furniture

published

Easy to navigate store, filter and identify preferred product. The product was easy to setup, even my kids got into helping me set it up. The final product - beautiful in all respects!

Review collected in partnership with Castlery

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Questions & Answers

Whitney Pirrone

Whitney Pirroneasked

Online store

Do you offer a service for removing the old furniture when delivering the new one?
- Brisbane

1 answer
Castlery
Castlery A.Castlery

Hi Whitney, I'm sorry to say that this is not a service we provide and to prepare for the delivery it is good to have clear space for the boxes to be set down. Please contact us directly via [email protected] if you need more info :) have a great day!

leigh

leighasked

Castlery

Do you deliver to Brisbane?

1 answer
Castlery
Castlery A.Castlery

We sure do!

Julie H.

Julie H.asked

Castlery

I am in Melbourne Australia and am interested in you Bambu sofa. Is there anywhere I can sit on it before I buy?

No answers

Get an answer from our members and Castlery representatives

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