Misleading information given
On enquiring about a refurbished iPhone, I was told by Catch that it definitely was a new phone not pre owned and it would have just been slightly scratched or a demo model. I rang a second time as a different iPhone did describe it as pre owned but again I was told it was new. I read the ad out to the person on the phone and after making some enquiries they told me that one was pre owned. What amazes me is the staff working for Catch would not have any idea whether these phones are new or pre owned and are giving out false information. I am waiting for a message back after they contact the seller.
Phone network locked
I bought a Samsung s6 brand new in box unopened,Australian lot, as stated in the add on eBay, in September 2017 it has worked perfectly for over 1 year and now it has come up with network locked, T mobile which is American not Australian have been told cannot fix this.Anyone else had this issue?
Do not buy off them!
ACCC has found them guilty of selling refurbished phones as new. they did this to me 3 times. repeatedly asked for a reimbursement but they refused.
here is the email they sent me.
You purchased a Apple Iphone 6 64GB - Space Grey from Catchdeal on 18/02/2017 05:20:57 PM. The product you purchased was a refurbished model and not a new product. This fact was not clearly disclosed to you on the website at the time that you purchased it.
Pursuant to a court-enforceable undertaking accepted by the Australian Competition and Consumer Commission (A...CCC), we are offering redress to consumers who may have been adversely affected by this misrepresentation. If you understood that this was a refurbished product at the time you purchased it or are otherwise happy with your product and would like to keep it, you can simply disregard this email. If, however, you believed that you were buying a brand new phone and feel that you have been misled into purchasing a refurbished product by our website, you can return the product to us for a full refund of. they never gave me a refund either!
I bought a samsung note 4, 3ipads and 1 samsung table spending just over $1500. These were presents for my kids for xmas. I paid express post and didn't receive my items when said. A month went past and still didn't receive anything and very little communication from the seller. I ended up receive the goods 2 and a half months later and they were all fakes! Replicas of the real thing and none even lasted more then a week. Outraged.
- Verified customer
Stay away -bought a new ‘iPhone’ & VanHeusen shirts- both fakes
Took my ‘iPhone’ into Apple with battery issues & they advised it wasn’t a real iPhone. It’s made of used spares & fake parts.
Shirt material is so thin that the white shirts are virtually transparent. Waste of money....
I should have read others reviews first.
- Verified customer
Terrible. DO NOT recommend. Would give ZERO stars if possible
Purchased a phone from them, advertised as new. Has been replaced 4 times under warranty and even then only after i had to explain Australian Consumer law. Initially refused telling me replacements weren't covered by warranty. Not what the law says. Service is shocking. Still trying to get a refund. They have resorted to ignoring my emails, and refusing to allow me to speak with a manager. Would never consider buying anything from them again.
Really bad customer service/faulty phones
I bought a Samsung s6. It had terrible reception. They replaced it with another that also had poor reception. The internal screen then broke. I returned it via post and despite proof of receipt through Aus Post, they are saying they haven't received it. No refund. No replacement. Not happy. Awful company with awful phones.
NEVER SPEND MONEY IN THIS COMPANY.
I have really bad experience in Catch Deal, they sell only rubbish products and no trust peoples, only lies.
My phone send back tree times and all ways send me other rubbish phone, looks cheaper but its more expensive products in the world.
The products as all old and doesn't work.
Don't make the same mistake like me, never!!! is my Advice
DO NOT BUY ANYTHING FROM THIS COMPANY
I have purchased 3 products from this company thinking I am saving a lot of money.
All 3 products are faulty. They must sell refurbished goods.
I bought a Samsung S5 and it just stopped working last year 13 months in and they told me it was out of warranty. Luckily I looked up my consumer rights but they still tell me I have to pay them the repair fee which I advised them no and I know my rights. They then changed tactic and adviced me they will send me a new phone. The phone I received was NOT a new phone. When I point this out to them they...
- Verified customer
Dodgy reconditioned lemons out of Samsung warranty
I ordered a Samsung S7 last year. I am now need the 3rd phone replaced. Imagine my surprise when I contacted Samsung direct as these guys take a month to get you a 'new' one. Imagine my surprise when Samsung told me that the 3rd new phone I received in Feb this year actually rang out of warranty in March.
They are clearly selling defective phones.
CCTV camera Faulty
I would not recommend buying anything from this company. After numerous of emails to return the faulty CCTV camera for either a replacement or refund, I am still left with a camera that doesn't work, out of pocket and like a broken record they keep trying to advise me of obvious methods of how to fix the camera myself, when I have exhausted all avenues of hard resets myself. Getting no where. Never buy from them again.
Quick replacement service
Super satisfied with Catchdeal. The first phone, demo phone of Iphone 7 128gb that i bought was defective, so I emailed customer service and they requested me to send it back to us. I just need to wait around 1 week and i received the replacement lens yesterday, and it works great now. I have bought a lot of things from Catchdeal in the past, and I have always been totally satisfied with the prices and the quick delivery of everything. This is the very first time I ever had to deal with customer service, and I felt they were fantastic. A+ all the way. I will keep buying from them, as they deliver what they promise, without a sales pitch or bait-and-switch, ever.
got free upgrade
I bought a Samsung Galaxy S6 32GB-Black from Catchdeal. And i can confirm Catchdeal is a very easy company to deal with. The product was out of stock and they e'mailed me to inform me and offer me Samsung galaxy S6 64GB with no cost extra with FREE case + screen cover and it was delivered promptly. My husband is very happy with his gift. I would recommend Catchdeal for the service is fantastic all the way to Tasmania and a great price as well thanks Guys Great job will be back .
I purchase a new Samsung A9 pro phone, great value, quick delivery.
I was recommended this website by a work colleague and am more than satisfied with my experience. This is my first experience using Catchdeal and i really HIGHLY RECOMMEND they're service..
They were extremely helpful when I contacted for product related questions and placing my order.
Thank you Catchdeal... :D
A schonky deal with catchdeal/ jumpingtech
I bought an iphone 6 via Internet from Catchdeal, paid in full with my Master Card in December 2017 the phone was to be a Christmas gift to my Partner. The order stated that the phone would be delivered between 5 and 12 days because it was to come from their home base in the USA. phone from Australia Post Taree. A day later I received a note that a parcel had arrived at Old Bar P.O. for me to pick up. I went to see what it was. It turned out to be a parcel from catchdeal, I waited three weeks without the phone to arrive. From then on I had seco...nd thoughts about Catchdeal. I made inquiries over internet, could not phone them because they did not supply a phone contact, so I checked out any information on the internet. it didn't look good, Lots of complaints, so I decided to cancel the order and asked for a refund. since I had cancelled the deal with them I bought a phone instead at the P.O. in Taree. I informed catchdeal about the situation. However a day after I had cancelled the deal I got a note in my letter box that there was a parcel at the Old Bar P.O. to pick up I went to see what it was and surely enough it was from Catchdeal delivered to the wrong address. Since I had already cancelled the deal with Catchdeal, I instructed the Post Office to send the parcel back to sender. I did not get any info that a refund was forthcoming. I checked with my bank, they closed my account to stop anyone using my Master Card and supplied a new one. The company is know as TCF GLOBAL LTD with other misleading Names. This scam has still not been rectified.
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Questions & Answers
I purchased a device from Catchdeal and it turned out to be a fake one. I emailed them anf they replied saying that they offer me a refund but im still not sure if I can get because I’ve read many complaints of people who couldnt get any refund at all.Someone please help me :((( thank u all in advance
Go read all my posts, as I answer this. 1, Go read your rights under ACCC consumer law. 2 you will see that they must refund you in full including all your incurred costs like postage ( its law! ). 3 inform Catchdeal of your rights and file the claim. Catchdeal have outstanding ACCC enforcement and must carry out this, so also inform the ACCC of your issue. The ACCC can only inform you about the process. Catchdeal must by law fully refund you but however they do try to drag it out so you will give up. Don't give up, be firm know you rights. Remember they have been doing this a long time and the ACCC have orders they must comply too.
The trouble with all this Catchdeal and their many other alias names they use, still sell these rubbish phones from China. Read all my posts I explain where it all happens. They are never new and not ever Australian models and never will have Australian brand name warranty EVER!!! Google China refurbish phones.
I won, I got all my moneys back after they tried to delay tactics and never ending never answer questions in emails. I challenged them and kicked their a!!.
Online electronics retailers, BXT International Ltd (BecexTech) and TCF Global Ltd (which operates Techrific and CatchDeal) have admitted to contravening the Australian Consumer Law (ACL) and provided court-enforceable undertakings to the ACCC.
If you order a couple of things from Catch all in the same shop, do they send one package or individual packaging for each item?
Have you not read any thing in Product review about Catchdeal or the other many alias names they go by?? All the ACCC enforcement rulings?? All the verified posts on their experiences?? WOW!! They tried to scam me then and I begun legal action upon them to enforce my rights under ACCC law for their scam. I proved my point and won. I even helped others here in their claim.
My experience with their postage was this, the tracking number did nothing at all, their time was incorrect for delivery, it took a long time to show up ( top it off the phone was Broken useless and so was the replacement after they tried to delay me with over 30 useless emails never answering my questions and requests) and they never answered any emails about postage/delivery times, or by whom is the carrier. The useless phone came from China a location near Shenzhen, google it XD
Hi, regarding Catchdeal, I wonder how long you waited to receive your refund from them? I purchased a product and it turned out to be a fake one. I emailed them anf they replied saying that they offer me a refund but im still not sure if I can get. thank u so much in advance. Someone pplease helped me :((
How long did shipping take for there phone?
Have you not read any thing in Product review about Catchdeal or the other many alias names they go by?? All the ACCC enforcement rulings?? All the verified posts on their experiences??
Go buy from them and learn the hard way XDD, go buy an phone not made for Australian net work, go buy a phone that is essentially second hand than this so called refurbished term, go buy a phone that comes with some ones else's problems, buy a phone with no! brand name Australian warranty ( you will be stuck with their endless, never answer your questions emails and delay tactics for any refund due to you ) and catchascam. I'll give them 10 stars out of 5 for outstanding work on how to scam sell useless broken phones. Truly outstanding work. But they fail when taken to court in this endeavour selling broken phones. I WON ALL MY COSTS BACK :P suckers :D
That's what they are so good at until you give up! Anyone these days can set up a internet sales sight so DO YOUR HOME WORK FIRST!
1. Do they have a real address?
2. Do they have a real phone number in Australia?
3. Did you Google their business name and read anything you find? (and you would have found this sight)
4. Did you use Google maps to go to street level and see the building in the address bar? and what did you see?
5. Did you read their email address?
6. Did you Google their ABN number? ( this will lead you to all their other names )
All this will not take you long to do and if a few min of your time is worth your money well...........
This will not take long to do, and after my experience I do all this now. There are 100's scam sights every where these days.
Go and file a charge back ASAP (Transaction Dispute form) and your Bank will refund you within 5 working days. Then inform the ACCC your issue and they will advise and register your complaint for future dealing with these scammers. If you used Paypal inform Paypal your ACCC rights and they must by Australian law refund you!!!
They will never stop as people are just always going to buy some phone if the deal sounds so good lol.
Remember so called refurbished is just a term for "old used broken phone ready for some sucker to buy"
I WON ALL MY MONIES BACK INCLUDING POSTAGE COSTS they were not happy, even got a QQ email from the scammers. They did try to delay me but I filed a charge back and that's when I got the QQ email from them "LOL"
Then after waiting some time I challenged them and forced them to pay all my other outstanding costs or face the Courts and all the costs they would be facing from that!!!
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