Applied for early release from 2 super fund. Received ATO approval sms on 21/4 and funds received from AMP that night. CBUS was part of that application and no payment in sight and it’s been 11 business days. Sent an email enquiry at 5 business day and got an auto reply with info about super release which I could get on the website but nothing to indicate when payment will be made. Furthermore email said not to reply and just wait for a response. Still nothing, hard not to get frustrated at this point.

Been with cbus for approx 20 yrs and in the past couple of days I've experienced a total lack of customer service, incompetence and blatant dishonesty whilst battling with cbus to have some of MY FUNDS released. Will be rolling my funds over to another fund asap and never having anything to do with these grubs again.

10 working days later no super I ring and no one can tell me y my money will be coming straight out of your care k hope after this a lot off people see the joke you guys are

This super fund ought to be ashamed of itself. I feel a lot of you peoples pain in this hard time by unfortunately experiencing the same customer service as use are. My early release was approved on the 23rd April and sent to them via ATO its now the 5th of may and all ive received is a lousy were doing the best we can. Well sorry im struggling to actually believe use are use are stuffing people around with their hard earned and much needed money you bunch of crooks. Once ive been paid the money ill definitely be changing super funds this is absolutely disgusting and there will be action taking against these pigs.

Nearly 10 working days since ato instructed Cbus super to release funds. Still no sign of money. Frustrating. Called 3 times, went from 5 working days to 5-10 working days, wondering what's next. Horrible service and extremely disappointed in this time where money is needed to buy essentials.

It's super frustrating when you have mouths to feed and bills to pay. I have phoned 3 times to follow up and no-one seems to know what is going on. I understand they are super busy at this time but my partners superfund had the money in our account within 48 hours of ATO approval. Anyone else having the same trouble with them?

Update: 10 business days now, and nothing.

Cancelled my TPD and my life insurance without my knowledge and failure to inform me of this decision, cancelled before the 1/4/2020 deadline..failed to look after the interest of its member..

I have now been waiting for over a month for my funds to be transferred to my bank account. Cbus has been extremely unhelpful and rude throughout this period. I still have not had my balance paid or been given an explanation of why there has been such a delay considering cbus policy is that funds are paid within 5-8 business days.

Been with them 15 yrs or so fed up in waiting 30 mins to get thro to them now lost 50 odd thousand dollars within a month they should have done something its peoples pension they are dealing with not good enough

They put a pay out in the wrong bank account, I informed them 2 day after transaction, no one did anything after continuous phone call with different stories and lies they finally got in touch with bank 2 weeks later. Now there is trouble to get the money back, if they got onto this directly before the 10 day mark the money would of been returned within 10 buisness days. The complaint department is full of lies. This is the worst company I have had to deal with in my entire life

STAY CLEAR OF CBUS

Hubby had been with Cbus for over 10 years, recently had to cease work and put in a TPD claim through Cbus insurance. It was TAL insurance - stress free process. Successful and in my super account in a few weeks. Cbus customer service were also so friendly and easy to deal with.

I've been with CBus for the last twenty years.l am 65 still working when I want to withdraw money from my fund I simply fill out a withdrawal form send with ID and the money is in my acc within 7days tax free.The interest each month on my total fantastic also CBus you rock.5stars.

I am a financial adviser and find CBUS extremely difficult to deal with. There has not been one occasion where I have phoned the call centre and the employee can answer a simple question. They are very unreliable and product knowledge is exceedingly low.

Awful to deal with, customer service appalling. Only been with them a short time after 15 years with other superfund and what a mistake. Documentation is poor and has a real don't care attitude. Run for the hills folks

We had installed Cbus Smart Home Automation (Schneider Electric) in our house paying top dollar. After only 1 year the main program panel was found to be faulty. We spent a lot of time trying to get it replaced and finally in the end they came to replace the faulty panel. Shortly afterwards, the programming was not working properly so we had to contact the technicians to fix it. The Wiser system they had installed & programmed 2 years ago was also found to be faulty. We spoke to Schneider Electric rep who was extremely rude & careless and did not help us. It has cost of an extra $2,000 to replace the faulty Wiser system. We highly do not recommend the Cbus Smart Home Automation system by Schneider Electric

Just collected my Super statements from my Apprentice days. $2000 of deposits, there was $700+ of fee deductions, of which nearly$500 were from CBUS. Goodluck earning a decent living in retirement.

Do not get involved with them they are a scam they take you for all you are worth. We get together contact 60 min and current affair and get them shut down.

October 23rd 2022 Update: To everyone **do not get cbus" it will ruin your life

I am at the transition stage of retirement. I signed a legal document saying when I reach 55 I can retire. Thanks to cbus I now live on the street.