CCC Warehouse Questions & Answers

We only use official authorised official service centres for warranty repairs. Each brand have their own service centres / network.

We have 14 days change mind return policy. It's basically store credit for items returned in original condition. Cameras attracted 10% restocking fee. Credits do not expire.

We are also dealers for Extended warranty plans from Mack Cam and Consumer Priority Service (CPS).

The way a lot of our customers look at their purchase decision is, with our item prices, after adding a 2 or 3 years Mack or CPS plan, if we are still saving them money, then it's a pretty simple decision.

The way extended warranty work is very simple, they just pay for official service centre repairs anywhere in the world.

Both Mack and CPS plans are fully insurance underwritten, and have been operating for many years (30+ for Mack Cam), and they both offer worldwide coverage for no extra cost.

You can also transfer the residual plan period to a new owner for an admin fee. Which enhances the re-sell value down the track.

Please contact us directly for your tax invoice. We have made changes since July 2018, and we will update the Terms and conditions section shortly.

We will organise warranty repairs with local manufacturer service centre for you. Please use the contact us link on our website to contact us via phone, live chat or help desk ticket, to discuss in more detail as some brands offer international warranty already.

No we don't list on eBay. eBay adds 6~8% listing fee depending on item category. So it's not worth the extra costs. We accept PayPal which offers exactly the same buyer protections as buying on eBay.

We prefer to keep things simple with everyday low price policy. This way our customers won't need to watch out for when to buy something they want. After all "sales" are a retail gimmick, everyone pay then same staff wages, rent, electricity costs before the sale, and during sale. If they can afford the lower price at a certain time, then should be able to offe that at other times, and play less games with customers.

Please contact us directly using the contact methods from the contact us link on our website (top of every Web page). We normally send it to you by email.

For simplicity, we will arrange for customers to goto nearest Australian service centre to get items repaired under warranty. Some rare situations we may arrange for the item to be sent to our Sydney office to troubleshoot (for example, intermittent, compatibility type issues). Any problems just contact us first, and we will get the problem resolved the most effective way.

Hi we direct import from overseas distributors so we can get lower prices. It's all brand new stock with 12 month warranty. Our Sydney office will arrange warranty service with Canon Australia service department for you.

Please contact us via the contact us page on our website. We have phone, live chat and help desk options. It's more efficient to use direct contact options.

hi according to the courier tracking this was just delivered at 10:12 QLD time today. please check with Talia (signature record). You can also contact DHL directly. *** FOR ALL CUSTOMERS *** Please use our existing Contact Us methods (check Contact Us link on our website). We only gotten access to this forum thread recently, and not sure if there are lag between new comments / question posting and we get notification email from ieatwords, and may cause extra delays, also we only get very limited information (first name), so we may not be able to track down your order. Please Use our existing contact options (phone, email, online form) for fastest response.