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DougndelSouth-Eastern Region, NSW
Excellent service
We purchased four fans and the delivery time for first two was great. We were concerned that the other two were missing but realised later we misunderstood the Tracking system advice. Direct Fans got back to us immediately to assure us that the other two were on their way. They arrived within a couple of days. Their service is friendly and excellent.
1 comment
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Excellent product and Service
I bought 2 fans at a great price .
They work great and look amazing.
I can’t recommend ceiling fans direct enough . Their service and care were awesome.
I also had a product that I didn’t need and they arranged a return and refund .
1 comment
Cust. ServiceCeiling Fans Direct
Thanks for your review Margy! So glad to hear of your awesome experience with our team! Thanks for your support and we hope to help you again in the future!
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Awesome customer service
The first globe was list after it left the Warehouse, upon notifying Ceiling Fans Direct they immediately express posted me another globe, best service I have had for some time
1 comment
Cust. ServiceCeiling Fans Direct
Thanks for sharing Lesley, we are so glad to hear of your awesome customer service experience! Thank you for your support!
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katty1
- 10 reviews
Purchased Oil rubbed bronze with Koa blades 360 Trinity 56" 1420mm DC ceiling fan
Great communication in regards to delivery
Fan has been fantastic and looks great, bought Sept 2022 and used over summer and very pleased with the power of this fan
Very quiet which was a priority
Was worried about buying online from interstate but no problem, packaged well
Intend on buying another before next summer
1 comment
Cust. ServiceCeiling Fans Direct
Thanks for your review and support! We're so glad to hear of your success with your Trinity!
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KarenSouth East Queensland, QLD
- Verified customer
Customer Service
I recently had an issue with one of my ceiling fans I had purchased online. I no longer had the receipt or new the date I had purchased it. This would usually have been a major issue with most companies. I simply sent an email explaining my situation and within an hour had a response with ceiling fans direct sending me a copy of both my original receipt and information for addressing the warranty. I couldn't have asked for a more professional service, it was simply brilliant. Karen.
1 comment
Cust. ServiceCeiling Fans Direct
This is great to hear Karen, thanks for your review and support!
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BernPerth, WA
- 2 reviews
Fantastic customer service
Laura went out of her way to assist me with a product that was currently out of stock for the next 3 weeks. She followed up the very next day as promised and managed to secure stock which will be dispatched to me as soon as they receive it. Thank you for going above and beyond to assist me.
1 comment
Cust. ServiceCeiling Fans Direct
Thanks a bunch for this great review and your support Bern! So happy to hear of your excellent service experience from Laura!
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Excellent customer service by Rachael
Had an integral LED light in an exhaust fan fail after 18months. Rachael chased the fault up with the manufacturer and of course manufacturer only offered 12 months warranty. Then to my surprise, she offered to replace the faulty unit. Very impressed with the service. It appears that this may have been a common fault with the product because the replacement fan had the LED light setup in a different location with an external power supply.
1 comment
Cust. ServiceCeiling Fans Direct
Glad to hear it Steve! Sorry to hear about your trouble with the init but so glad to hear it was quickly resolved by Rachael- we'll be sure to pass on your kind words! Thanks for your support!
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RonMid North Coast, NSW
Great service
Ordered a ceiling fan + remotely, order placed Thursday arvo a delivery was made Monday lunchtime to NSW far north coast, I was very impressed with the speedy delivery and the notifications along the way.
1 comment
Cust. ServiceCeiling Fans Direct
Wow, Ron! Thanks for your awesome feedback! Glad to hear of your speedy delivery!
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MohMount Colah
- 3 reviews
- Verified customer
Low quality product, no refund
Agreed & authorised return of unopened fans for refund of approx $800 due to low quality products. Now ignoring emails Since they receive returned fans. Now I’m out of pocket approx $800 for returned fans & another approx $800 for low quality fans they refuse to take. Also I’m stuck with items opened as they won’t take back useless items. Offering electrician to check out those items but don’t understand how 3 fans can be faulty that were installed by a licensed electrician.
1 comment
Cust. ServiceCeiling Fans Direct
Hi Mosleh, thanks for taking the time to write to us here
We respectfully ask that you please check your email as we responded to you via eBay today as that is how you contacted us. We wanted to advi... Read more
se on this public platform that you are not out of pocket $800, your refund is being processed today and we are certainly not ignoring your emails.Similar opinion? Write a review on ieatwords.com.au!
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KLM
- 5 reviews
Great Customer Service!
I have placed an order with Ceiling Fans Direct and due to containment issues in China this has been delayed.They have kept me up to date at every possible point with impeccable customer service.I couldn't be happier and wish to support a company that has been impacted by the virus in China.
1 comment
Cust. ServiceCeiling Fans Direct
Thanks for your fantastic feedback and ongoing support Karen!
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Gayle
- 2 reviews
Wonderful, helpful customer service.
Were advised of delivery (and the delay to expect), it wasn't an issue. I found the correct remote on your site and had questions answered (about re-pairing to original fan).
1 comment
Cust. ServiceCeiling Fans Direct
Thanks for your review Gayle! Glad to hear the new pairing went smoothly and that our team was able to help you out!
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Great service and Friendly
Received great assistance and customer service from Ceiling Fans Direct. Would highly recommend their service and expertise at finding answers to my questions and following up promptly when they said they would.
1 comment
Cust. ServiceCeiling Fans Direct
Thanks for your review Errol, we are so happy to hear of your awesome experience with our team! Thank you for your support and we hope you enjoy your new products!
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Great customer service
This is a copy of an email I sent to CFD this morning (20/12/19)
Good Morning,
We received this order Yesterday evening. This is the second time we have ordered two of these fans.
I just want to express my thanks, the ordering/warehouse and distribution of these items has been exceptional, just a few days from order to receipt. (Same on the previous order)
I know you will be relying on distribution partners to assist your business, but what you are doing is greatly appreciated.
I will be thoroughly recommending your organisation to family and friends.
1 comment
Cust. ServiceCeiling Fans Direct
Thanks for your review Chris! We love hearing success stories and very glad to hear of your awesome online shopping experience! Thank you for your support!
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mechanicabermain
- 6 reviews
excellent product great price
needed a new ceiling fan checked the internet there were many websites selling what we were after but one seller stood out (ceiling fans direct) purchased a 48" 1200 mm. swift brushed chrome stainless steel ceiling fan with remote control $204.00 shipping was reasonably quick had the fan fitted the same day it was delivered the balance of the fan in motion is perfect and really quite.
one little problem the remote control hanger is a bit cheap, instead of being a full jacket the remote hangs on a little piece of plastic the remote is easily knocked off but apart from that really happy with purchase.
1 comment
Cust. ServiceCeiling Fans Direct
Thanks for your review! Glad to hear you're enjoying your new Swift, we will pass your feedback on the wall cradle onto Mercator (the manufacturer). Thanks for shopping with us!
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PeterMetropolitan Adelaide, SA
- 2 reviews
Queries answered promptly
Part of our order of fans was not delivered with the main delivery.
CFD followed this up with auspost and assured us of delivery of the rest of the order. We then got a message from auspost saying the delivery would occur today.....so one happy customer .
1 comment
Cust. ServiceCeiling Fans Direct
Thanks for sharing your success story Peter! Glad to hear the team was quick to ensure all of your order got delivered without a hitch!
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Len EvansDarling Downs, QLD
- 3 reviews
Unusually good service
We were kept informed on the status of our order regarding availability and delivery and were delighted to receive the fans exactly as advised. We would recommend and will be happy to use this company again.
1 comment
Cust. ServiceCeiling Fans Direct
Thanks for your review Len! Glad to hear about your stellar service experience, we hope you enjoy your new fans!
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James R.Sydney, NSW
Great Customer Service... Rachael is a rockstar!
I decided to get 3 fans unseen and online. I did my research and contacted a number of online vendors. I decided to go with ceiling fans direct based on the advice and recommendations Rachael provided over the phone. Rachael knew the products, provided a good price and followed up confirming the order etc.
1 comment
Cust. ServiceCeiling Fans Direct
Thanks for this great review James! Glad to hear Rachael was able to work her magic, enjoy your new Trident Ceiling Fans!
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DougSouth-Eastern Region, NSW
- 3 reviews
- 3 likes
Good advice, good price.
I already knew what product I wanted from searching the web. Then I checked ieatwords.com.au to check on who sold it. Found Ceiling Fans Direct, who came in cheaper than the same ceiling fan on ebay, and included postage. Exactly what I was looking for. Efficient service, helpful advice and a good price.
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PfmapleGreater Melbourne (Metropolitan), VIC
- 5 reviews
Great Advice, Great Range
Researched the minefield of 100s of models/options for ceiling fans. I didn't want to purchase a lemon - or choose poorly. CFD was terrific through a very long/detailed chat. Big HELP!
1 comment
Cust. ServiceCeiling Fans Direct
Thanks for taking the time to review Pfmaple! Glad to hear we took the guesswork out for you, hoping we can up the ante and get to 5 stars next time!
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SusanWilsonMELBOURNE
- 7 reviews
- 2 likes
- Verified customer
Very happy with the product and delivery process
Ceiling Fans Direct had the best price around, with quick delivery and good communication. We were very happy. The product is exactly what I ordered and arrived faster than they estimated.
1 comment
Cust. ServiceCeiling Fans Direct
Hi Susan, thanks a heap for taking the time to review! We loved hearing your success story; enjoy your new products!
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Cust. ServiceCeiling Fans Direct
Thanks for taking the time to review our service Doug and Del! Glad to hear of your smooth delivery, we hope you enjoy your new fans.