Read also:
hoover air stick pro manual vs sassoon milano 2200 review aldi stirling portable air conditioner coles peanut butter ice cream stirling robot vacuum cleaner reviewCeiling Fans Warehouse
See the Best Appliance Retailers in 2022 as rated by Australians on ieatwords.com.au.
CTzAustralian Capital Territory
Great prices even better customer service!
Bought 5 fans... great prices. Tech support very helpful.
One fan faulty and customer servcie was absolutely amazing! The organised everything direct with the manufacturer. Not once but twice... each time the delivery time was unbelievably quick.
Can't say enough about how helpful the team was. Thank you again will definitely be recommending your company.
Similar opinion? Write a review on ieatwords.com.au!
Worst Retail Experience Ever !
Ordered White Fan and White Extension Rod. They sent white rod and brushed aluminium fan. I realized the error when I checked the invoice email before package arrived. Rang to ask if package could be returned by courier for swap. They said NO, accept delivery then contact them to arrange exchange. WHAT A NIGHTMARE.
They blamed me for making incorrect order (I didn't). Exchange process is complicated and one sided. Charged $35 administration fee and asked for $14.79 for return freight. I personally took the fan back to the warehouse for exchang...Read more
4 comments
I have a pdf copy of my order and it is for a white fan. If, as you say the order was for aluminium fan and white extension rod that should ring a bell and lead to you making contact to confirm that ... Read more
there was no mistake. Simple phone or email contact. That did not happen. As for speaking to your customer service team, I asked a number of time but was refused because I was told they do not have voice record and only make contact by email. A customer service team that will not talk to the customers....unbelievable. When I rang, the only people I could speak to were in your Sales department, not surprising. On the matter of how I spoke to your staff I point out that I was frustrated with your exchange policies and I was verbally critical of that. But I made it clear to your staff that I was not criticising them personally, that they were just doing their job and following instructions from shonky management.Andy M.Ceiling Fans Warehouse
Hi Rod,
The PDF your referring to is a record of the exchange, not the original order. When you first placed the order, we sent you a confirmation email this shows the details of the order includin... Read more
g the brushed aluminium fan. We just want to clarify that we don't make voice recordings of our phone calls which is why we direct customers to email so that there is no miscommunication. We do apologise if there was no remote in the first box, but we have already rectified this. Regarding the globes, the listing clearly states that the globes are not included. You are free to pursue this further through the channels you've already suggested, however we stand by our position.
Similar opinion? Write a review on ieatwords.com.au!
JamesLaunceston, TAS
Martec flush ceiling fan with LED
Product as listed at excellent price, prompt communication and very fast postage which is a big factor as live in Tassie and everything takes sooooo long to arrive, many thanks
Similar opinion? Write a review on ieatwords.com.au!
Clare GrantSydney, NSW
- 2 reviews
Great service and great product
George was very responsive and thoughtful before the fan even left the warehouse, solving a problem easily; great connections with both the delivery people and the installers, who were swift, careful and resourceful in the face of an old house, and the fan works beautifully
Similar opinion? Write a review on ieatwords.com.au!
AlxHunter Region, NSW
FAN-tastic (excuse the corny words!)
Fan rocked up late this afternoon and working now! Super quick - Well done team. The old MPrem remote and controller work with this one as well so quite happy with the experience. Fan looks great - very nice lines and three speeds plus three LED light settings! Hope it lasts as long as the old Wraptor .....8.5yrs!
Similar opinion? Write a review on ieatwords.com.au!
slaefs
- 2 reviews
Excellent!!!
Great prices, excellent customer service and super fast delivery! Very happy with purchase, service, communication and freight. Ordered on a Friday and received items on the following Monday! Thank you! :)
Similar opinion? Write a review on ieatwords.com.au!
BobUlladulla
- 5 reviews
- Verified customer
good prices, prompt delivery
We bough four Fanco Eco Breeze ceiling fans from Ceiling Fans Warehouse in June because they had the best price. The fans were delivered promptly and in good condition. Highly recommended.
Similar opinion? Write a review on ieatwords.com.au!
Joe in BallaratCentral Highlands and Goldfields, VIC
Best customer service I have received!
I messed up my order and requested the wrong item on Friday, phoned up and they placed the order on hold so I could email them the correct details, then I decided I needed three, not two fans, rang them on Monday. They amended my order and received the the delivery on Tuesday. Every person I spoke with was courteous and helpful. I could not have had a better experience!
Similar opinion? Write a review on ieatwords.com.au!
Seamless service
We bought 2 fans from the website but unfortunately received the wrong type of light. I contacted the company and received a fast response. They arranged for immediate return and sent out the correct item in a matter of days. Very impressive service.
Similar opinion? Write a review on ieatwords.com.au!
Gavin O.South East Queensland, QLD
- 2 reviews
Very Smooth, Fact Transaction - Great Product!
I bought a new fan for our deck and it arrived super quick and in perfect condition- I recommend buying from the warehouse as the price was very good and the service even better!
Similar opinion? Write a review on ieatwords.com.au!
C WallPerth, WA
Easy-to-use website; fast delivery
I found the website & ordering process really easy to use, my order was delivered quickly, and the customer service people followed up to make sure everything was OK - a great experience all round.
The fan seemed to be easy for my electrician to install, and it works great. So well, in fact, that I ordered a second one for the spare bedroom - and had a similarly good experience with it.
Similar opinion? Write a review on ieatwords.com.au!
reviewer009Sydney Surrounds, NSW
- 2 reviews
- 3 likes
- Verified customer
Great prices, Fantastic Service
I purchased 2 ceiling fans with remote controls from Ceiling Fans Warehouse. They had the best price and ordering online was easy and fast. After a month the remotes had an issue and no longer worked. This was not the fault of Ceiling Fans Warehouse it was just faulty remotes. However, the after-sales service was fantastic. I emailed them with the issue and Erin followed it up and resolved it for me. I'm happy to give them 5 stars and a glowing endorsement based on their great service.
Similar opinion? Write a review on ieatwords.com.au!
Julie
- 2 reviews
Service was excellent
Ordered fan from Ceiling Fan Warehouse. The process was easy.
Fan arrived very quickly. The after service was good. I’d order from them again. Thanks for supplying a great fan.
Similar opinion? Write a review on ieatwords.com.au!
luciMetropolitan Adelaide, SA
Excellent service
Ordered 4 ceiling fans and remote controls. Was the best price I could find! I Had many questions to ask and everyone who I spoke to was most helpful and informative. Ordered fans over the weekend and by wednesday they had arrived to SA. very impressed and if I'm ever in need of anymore fans I would definently order from here.
Similar opinion? Write a review on ieatwords.com.au!
Sonja B.South East Queensland, QLD
Stock availability and customer service
Wow Wow Wow. Everything from initial inquiry to delivery was fantastic. Even though its an inline store, you can still talk to a human. They were prompt, precise and proffessional from start to finish. Thank you. I will be back soo.
Similar opinion? Write a review on ieatwords.com.au!
They care about the product and your experience.
My interaction with the company, and specifically Camille, has been one of the most impressive customer service experiences I have had. Within the warranty period the product began to fail, and Camille warmly and efficiently worked towards resolving the issue. I hold her service especially in high regard because it was resolved in several steps over many months (the duration of time wholly being on me). I never felt on the back foot, or that I needed to defend my case.
I am completely happy with the outcome and thoroughly impressed with the effort the team made to ensure my satisfaction (too much detail for a short review). I trust this company, and will purchase from them again. Thank you!
Similar opinion? Write a review on ieatwords.com.au!
Excellent customer service!
The team gave excellent customer service,
and a great product ! They were prompt and helpful with all of my enquiries. I would definitely recommend, and will use again. Thank you
Similar opinion? Write a review on ieatwords.com.au!
Heather HNorthern Region, NSW
Excellent Service
All the staff at Ceiling Fans Warehouse have been excellent, particularly Camille. Despite being beyond the exchange period they kindly swapped fans for me and organised a quick delivery. They have a huge range of fans and good prices. Will use them again.
Similar opinion? Write a review on ieatwords.com.au!
Sarah
- 2 reviews
1st class service
I had a technical problem with one of the 3 fans I purchased. The Sales & Technical team went straight into action to arrange a technician to visit and fix the fan under warranty. I was really impressed with the prompt and practical follow up.
Similar opinion? Write a review on ieatwords.com.au!
Consumer CJSouth East Queensland, QLD
- 6 reviews
- 4 likes
Great customer experience but I had no problem so hard to say for sure
I figure the only way you can ever really tell if a company’s customer service is any good, is by experiencing how they respond to problems. I didn’t have any issues whatsoever so it’s hard to make comment. The purchase process was simple and the fan arrived quickly and was in excellent condition. I got my invoice emailed and a follow up phone call to see if all had gone smoothly. It had so there were no problems to iron out. In that respect it was a pleasant process. I’d buy from them again, no trouble whatsoever... but the proof is always on the pudding. Thanks guys.
Similar opinion? Write a review on ieatwords.com.au!
- ‹ Prev
- Next ›
Questions & Answers
Sorry, there are no questions yet.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Andy M.Ceiling Fans Warehouse
Hi Rod, thanks for reaching out, and we’re sorry you’re unhappy with our returns policy. We have a record of your original order for a brushed aluminium fan, which is what we sent you. We will be mor... Read more
e than happy to provide a copy of this order to consumer affairs if you do decide to contact them. This of course is your right, but we are confident that our returns policy meets the requirements of Australian Consumer Law. When a customer returns a product because they ordered the wrong colour, this falls under a “change of mind” classification. Under ACL, we are not obligated to accept a change of mind return, but we do (under the conditions outlined on our website) because we understand how easily people can make mistakes. The freight charge you mention is also outlined on our website, and is not to cover the cost of returning the goods to us. It’s to cover the cost of shipping the original order to you, a cost we covered for you, something that we don’t cover in the event of a change of mind return. Usually we try to work with our customers as closely as possible to resolve issues, but at this point we don’t expect our staff to engage with you any further verbally. This is because of the way you’ve spoken to our customer service and warehouse team, as well as the inappropriate inferences you made about the ethnicity of CFW’s owners. You are of course welcome to put any questions about our returns policy in writing by emailing [email protected] .