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Reviews

(1,172)
(31)
(5)
(4)
(21)
  • Product Quality
    4.3 (39)
  • Return Claim MadeYes (8) · No (34)
  • Shipping
    4.7 (21)
  • Warranty Claim MadeYes (6) · No (31)

Steve

SteveSydney, NSW

  • 2 reviews

Terrible experience don't buy from them

published

Terrible experience and service so far. Advertised a excellent condition Samsun S9.. didn't come even though they said they sent it got an email saying order cancelled. After days and days of me trying to reach someone (there's no phone number for them) they email apologising they labelled it wrong and it's an average condition phone and please direct back when delivery arrives. They said they fast posted it. It hasn't been fast posted. Nobody refunding me. Can't talk to anyone accept over email and they take days to reply. Going to fair trading

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S9 64GB
See all answers

nirvana

nirvanaPerth, WA

i would never normally take my time to write a review but i am amazed at the service i’ve had. thank you so much

published

i brought a great conditioned Iphone 7+ i didn’t expect much considering the cheap price but it was amazing. shipping was fast, perfect condition better then expected i highly recommended

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 7 Plus 32GB
See all answers

disgusted

published

brought a from these guy's and mobile data was not working yet my other replacement phone which was the same was working fine this is a simple thing they could should have checked before selling this product these guys are doggy buy at your own risk

Product Quality
Return Claim MadeNo
2 comments
Certified Tech Direct
Jay D.Certified Tech Direct
unhappy customer
unhappy customer

You guys do not have a number which makes it a time consuming process, also I have sent you guys an email, and not surprised I have not gotten an email yet, but you have responded to bad feedback typical.

Rio

RioSydney, NSW

Excelllent

published

I bought a Good Condition Iphone 7 in late 2018 from Certified Tech Direct and It was very good quality and don't regret buying from Certified tech Direct. Highly Recommend!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 7 32GB
See all answers

Jason S.

Jason S.Sydney, NSW

  • Verified customer

Stuck with a faulty phone from the beginning

published

I say stuck, because it is sitting in the box, faulty, waiting to go back, but no-one will reply to my messages to tell me how to return it. Turns out this company uses XSELLCO for logistics and communication etc. Despite messaging many times, I am still stuck with the phone after 2 weeks of purchase with no way of returning it. I gave at least 2 stars because the phone arrived quickly and in great cosmetic condition.

Product Quality

Private

PrivateMetropolitan Adelaide, SA

  • Verified customer

Started well, ended poorly

published
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedGoogle Pixel 128GB

Their customer service model seems to be "hope the customer eventually gives up on a claim."

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple iPhone 7 256GB
See all answers
1 comment
Certified Tech Direct
Jay D.Certified Tech Direct

  • Verified customer

Excellent Service

published

I bought an original Pixel as a demo or return quality. It came in absolutely perfect condition. I couldn't see any wear on it whatsoever.
Delivery was prompt.
I am very happy.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with Certified Tech Direct


Coral Butcher

Coral ButcherPeel, WA

  • 3 reviews

Used Iphone X

published

This is the second phone I have purchased from CTD through eBay, the phone is better than they described, it has no face recognition, which doesn't worry me, other than that it's great.I will buy from them again, very good after-sales service

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone X
See all answers
Real Insurance Suck

Real Insurance SuckBrisbane

  • 2 reviews
  • 5 likes
  • Verified customer

Very happy - got exactly what I wanted

published

Easy navigation, quick delivery, and the phone is exactly as expected. Condition of the phone was in line with their online guide. Works great and wouldn't hesitate to recommend them

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 Plus 64GB
See all answers

Review collected in partnership with Certified Tech Direct


  • Verified customer

Above expectations

published

Great phone, works perfectly. As described or better condition, above expectation. Fast delivery to regional location. Always the seller that I search for when purchasing a new / refurbished device. Recommended

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S8
See all answers

Review collected in partnership with Certified Tech Direct


  • Verified customer

Better than described

published

Simple search on ebay: good price, well described on the site, with the delivered product better than I had expected. Phone has a single mark on it yet did not have the highest rating from CTD. Really happy with it, and for an excellent price.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone SE 128GB
See all answers

Review collected in partnership with Certified Tech Direct


  • Verified customer

Iphone 7

published

Orsm . Its my 4th fone from these guys. Exactly as advertised. Comes like new condition. Thank you once again and i will be definitely buying from guys again in the future.

Return Claim MadeNo

Review collected in partnership with Certified Tech Direct


Richard Healy

Richard HealySouth East Queensland, QLD

  • Verified customer

Extremely efficient

published

Product came up at top of eBay search. Easy to get product details with definitions of relevant terms. Initial impressions are that product was accurately described. Overall impressed with both accuracy and timeliness.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S8
See all answers

Review collected in partnership with Certified Tech Direct


Jonathan H.

Jonathan H.

  • 2 reviews
  • Verified customer

Excellent customer service

published

On time, efficient. Customer service was excellent. Ordered at about 1:30 pm Thursday and phone delivered before 11am next morning. Phone looks new. Only thing is it doesn't have a plug for the charger chord

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 64GB
See all answers

Review collected in partnership with Certified Tech Direct

  • Verified customer

Great phone!!

published

Great phone. Super fast delivery. Ordered the phone in the afternoon and arrived the next day. Phone was in near new condition. Works perfectly
Very easy ordering process.
Highly recommended!!

Product Quality
Shipping
Return Claim MadeNo
Product PurchasedSamsung Galaxy S8
See all answers

Review collected in partnership with Certified Tech Direct


gavin jacobs

gavin jacobsGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Fantastic service, awesome quality, very fast delivery

published

Fantastic service will definitely purchase other products when needed in the future. Delivery times were outstanding, order was delivered next day after ordering. Can’t say enough good things about it.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 64GB
See all answers

Review collected in partnership with Certified Tech Direct


  • Verified customer

iPhone 8 review

published

I have dealt with this company before and did not hesitate purchasing again. The phone looks and works very well and it arrived in record time. I am dry happy.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with Certified Tech Direct


Frank Mawoko

Frank MawokoPerth, WA

  • Verified customer

Great product can live with it.

published

I was very satisfied with the phone looks new it had a small scratch but otherwise all good and will not hesitate to recommend them to anyone.They were so professional from the beginning right up to the end.

Product Quality
Warranty Claim MadeNo

Review collected in partnership with Certified Tech Direct


iPhone 6s

published

Fast delivery. I paid extra for the "excellent condition" and don't regret it. The phone looks like new, not a single mark on it. Battery life 88% which is reasonable considering it is not brand new. I have the phone now for 2 months and it is working fine. Would buy of them again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 6s 64GB
See all answers

Page 1 of 62

Questions & Answers

lilyrose

lilyroseasked

I'm thinking of buying the iPhone 8 plus off dick smith that is from Certified Tech Direct. Should I??

1 answer
unhappy customer
unhappy customer

Hililyrose, I have changed my opinion a little bit of ctd and although I might not get another phone from that as I am having more problems with my phone it seems possible that the problem" might be my sim card" however I have had the same phone and no problems with the same sim card and it's with optus so it's not a forrien sim card. I have been in contact with them trying to work out these problems for over a week now and even thoe "jack the apparent service technician" has been quite helpful, it is exhausting sending emails back and forth instead of ringing them which problems could resolve themselves faster, but alas they do nott have a phone. In conclusion I should not be having all these problems with a phone the as described by their company goes through so many checks eg:check their website, but to be fair maybe it's not all their fault althoe asi mentioned it's an optus sim so...... Other than a couple of problems the phone works fine, will I face more problems down the road, only time will tell, hope this help


Joe T.

Joe T.asked

when do you guys restock

1 answer
Fired Up
Fired Up

Restock what?


Chris B.

Chris B.asked

Why does the phone retain the Telstra operating software and can it be removed

1 answer
Coral Butcher
Coral Butcher

mine doesn't as far as I know. you should contact Certified Tech Direct, they are very helpful


Get an answer from our members and Certified Tech Direct representatives

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