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SteveSydney, NSW
- 2 reviews
Terrible experience don't buy from them
Terrible experience and service so far. Advertised a excellent condition Samsun S9.. didn't come even though they said they sent it got an email saying order cancelled. After days and days of me trying to reach someone (there's no phone number for them) they email apologising they labelled it wrong and it's an average condition phone and please direct back when delivery arrives. They said they fast posted it. It hasn't been fast posted. Nobody refunding me. Can't talk to anyone accept over email and they take days to reply. Going to fair trading
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nirvanaPerth, WA
i would never normally take my time to write a review but i am amazed at the service i’ve had. thank you so much
i brought a great conditioned Iphone 7+ i didn’t expect much considering the cheap price but it was amazing. shipping was fast, perfect condition better then expected i highly recommended
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disgusted
brought a from these guy's and mobile data was not working yet my other replacement phone which was the same was working fine this is a simple thing they could should have checked before selling this product these guys are doggy buy at your own risk
2 comments
You guys do not have a number which makes it a time consuming process, also I have sent you guys an email, and not surprised I have not gotten an email yet, but you have responded to bad feedback typical.
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RioSydney, NSW
Excelllent
I bought a Good Condition Iphone 7 in late 2018 from Certified Tech Direct and It was very good quality and don't regret buying from Certified tech Direct. Highly Recommend!
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Jason S.Sydney, NSW
- Verified customer
Stuck with a faulty phone from the beginning
I say stuck, because it is sitting in the box, faulty, waiting to go back, but no-one will reply to my messages to tell me how to return it. Turns out this company uses XSELLCO for logistics and communication etc. Despite messaging many times, I am still stuck with the phone after 2 weeks of purchase with no way of returning it. I gave at least 2 stars because the phone arrived quickly and in great cosmetic condition.
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PrivateMetropolitan Adelaide, SA
- Verified customer
Started well, ended poorly
I bought a Google Pixel in "excellent condition". It worked well for the first 3.5 months, before suddenly going unresponsive and not turning on. At first CTD was very prompt and helpful, however, after sending back the phone, I received an email commenting on a slight, unrelated crack on the screen. I was unable to get a response for a week, despite sending multiple emails - which were previously answered in 2 hours or less, before being informed it would not be fixed due to the crack. While this is part of the warranty I had not seen, it has ...Read more
now been another week, and still no response to any emails requesting a quote for fixing the technical issue with the phone, nor any idea as to when the phone is being returned. Given the positive reviews and good start, the sudden change to being unresponsive and the fault with the phone despite paying for one in excellent condition has been very disappointing. While the refusal to fix the phone is a frustrating, I would be more understanding of it were it not for the sudden change to extremely poor and unresponsive customer service, which shows a disappointing lack of care and respect for their customers.Similar opinion? Write a review on ieatwords.com.au!
Their customer service model seems to be "hope the customer eventually gives up on a claim."
Bought a phone, everything seemed okay. About 6 months later, stuff started going wrong. I started a repair request 2 months ago, since I was within the 6 month warranty window. I was polite, happy with the representative even though it took a week for them to get back to me. Got my phone back after shipping it off for repairs (at my own cost), had no contact for another month. When I finally got my phone back, nothing had changed - everything I had sent it off for was still there. When I, considerably less polite, emailed back about this, it t...Read more
ook about 3 weeks for them to come to the grand conclusion of "We'll give you a refund". I got this email on the 13th of August, happily confirmed it on the same day. As of today, on the 2nd of September, the refund still hasn't come through, nor has any representative emailed me back. Probably best to save your time, invest a few more dollars, and buy from a company who won't give you the work around with this. I know I regret it.1 comment
Jay D.Certified Tech Direct
Hi, We are sorry to hear that you had issues with the device you purchased from us. We back the quality of our devices with our warranty and do our best to sort out any issues as soon as we can. Can y... Read more
ou please send us an email so we can check this for you? We are here to help.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Excellent Service
I bought an original Pixel as a demo or return quality. It came in absolutely perfect condition. I couldn't see any wear on it whatsoever.
Delivery was prompt.
I am very happy.
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Review collected in partnership with Certified Tech Direct
Coral ButcherPeel, WA
- 3 reviews
Used Iphone X
This is the second phone I have purchased from CTD through eBay, the phone is better than they described, it has no face recognition, which doesn't worry me, other than that it's great.I will buy from them again, very good after-sales service
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Real Insurance SuckBrisbane
- 2 reviews
- 5 likes
- Verified customer
Very happy - got exactly what I wanted
Easy navigation, quick delivery, and the phone is exactly as expected. Condition of the phone was in line with their online guide. Works great and wouldn't hesitate to recommend them
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Review collected in partnership with Certified Tech Direct
- Verified customer
Above expectations
Great phone, works perfectly. As described or better condition, above expectation. Fast delivery to regional location. Always the seller that I search for when purchasing a new / refurbished device. Recommended
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Review collected in partnership with Certified Tech Direct
- Verified customer
Better than described
Simple search on ebay: good price, well described on the site, with the delivered product better than I had expected. Phone has a single mark on it yet did not have the highest rating from CTD. Really happy with it, and for an excellent price.
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Review collected in partnership with Certified Tech Direct
- Verified customer
Iphone 7
Orsm . Its my 4th fone from these guys. Exactly as advertised. Comes like new condition. Thank you once again and i will be definitely buying from guys again in the future.
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Review collected in partnership with Certified Tech Direct
Richard HealySouth East Queensland, QLD
- Verified customer
Extremely efficient
Product came up at top of eBay search. Easy to get product details with definitions of relevant terms. Initial impressions are that product was accurately described. Overall impressed with both accuracy and timeliness.
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Review collected in partnership with Certified Tech Direct
Jonathan H.
- 2 reviews
- Verified customer
Excellent customer service
On time, efficient. Customer service was excellent. Ordered at about 1:30 pm Thursday and phone delivered before 11am next morning. Phone looks new. Only thing is it doesn't have a plug for the charger chord
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Review collected in partnership with Certified Tech Direct
cherieAU
- Verified customer
Great phone!!
Great phone. Super fast delivery. Ordered the phone in the afternoon and arrived the next day. Phone was in near new condition. Works perfectly
Very easy ordering process.
Highly recommended!!
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Review collected in partnership with Certified Tech Direct
gavin jacobsGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Fantastic service, awesome quality, very fast delivery
Fantastic service will definitely purchase other products when needed in the future. Delivery times were outstanding, order was delivered next day after ordering. Can’t say enough good things about it.
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Review collected in partnership with Certified Tech Direct
- Verified customer
iPhone 8 review
I have dealt with this company before and did not hesitate purchasing again. The phone looks and works very well and it arrived in record time. I am dry happy.
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Review collected in partnership with Certified Tech Direct
Frank MawokoPerth, WA
- Verified customer
Great product can live with it.
I was very satisfied with the phone looks new it had a small scratch but otherwise all good and will not hesitate to recommend them to anyone.They were so professional from the beginning right up to the end.
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Review collected in partnership with Certified Tech Direct
iPhone 6s
Fast delivery. I paid extra for the "excellent condition" and don't regret it. The phone looks like new, not a single mark on it. Battery life 88% which is reasonable considering it is not brand new. I have the phone now for 2 months and it is working fine. Would buy of them again.
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Questions & Answers
lilyroseasked
I'm thinking of buying the iPhone 8 plus off dick smith that is from Certified Tech Direct. Should I??
1 answer
Hililyrose, I have changed my opinion a little bit of ctd and although I might not get another phone from that as I am having more problems with my phone it seems possible that the problem" might be my sim card" however I have had the same phone and no problems with the same sim card and it's with optus so it's not a forrien sim card. I have been in contact with them trying to work out these problems for over a week now and even thoe "jack the apparent service technician" has been quite helpful, it is exhausting sending emails back and forth instead of ringing them which problems could resolve themselves faster, but alas they do nott have a phone. In conclusion I should not be having all these problems with a phone the as described by their company goes through so many checks eg:check their website, but to be fair maybe it's not all their fault althoe asi mentioned it's an optus sim so...... Other than a couple of problems the phone works fine, will I face more problems down the road, only time will tell, hope this help
Chris B.asked
Why does the phone retain the Telstra operating software and can it be removed
1 answer
mine doesn't as far as I know. you should contact Certified Tech Direct, they are very helpful
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Jay D.Certified Tech Direct
Hi, We are sorry to hear that you are having issues with the replacement device. We back the quality of our devices with our warranty. Can you please send us an email at [email protected] Read more
direct.com.au and we'll assist you. We are here to help.