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cherieAU
- Verified customer
Great phone!!
Great phone. Super fast delivery. Ordered the phone in the afternoon and arrived the next day. Phone was in near new condition. Works perfectly
Very easy ordering process.
Highly recommended!!
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Review collected in partnership with Certified Tech Direct
gavin jacobsGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Fantastic service, awesome quality, very fast delivery
Fantastic service will definitely purchase other products when needed in the future. Delivery times were outstanding, order was delivered next day after ordering. Can’t say enough good things about it.
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Review collected in partnership with Certified Tech Direct
- Verified customer
iPhone 8 review
I have dealt with this company before and did not hesitate purchasing again. The phone looks and works very well and it arrived in record time. I am dry happy.
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Review collected in partnership with Certified Tech Direct
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Frank MawokoPerth, WA
- Verified customer
Great product can live with it.
I was very satisfied with the phone looks new it had a small scratch but otherwise all good and will not hesitate to recommend them to anyone.They were so professional from the beginning right up to the end.
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Review collected in partnership with Certified Tech Direct
iPhone 6s
Fast delivery. I paid extra for the "excellent condition" and don't regret it. The phone looks like new, not a single mark on it. Battery life 88% which is reasonable considering it is not brand new. I have the phone now for 2 months and it is working fine. Would buy of them again.
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iPhone 7 Plus
Came in a few days. Battery health is only 88 percent. Other than that phone is great. This is my second phone. Will use them again but I’ll problem get the best condition one
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The reviewer stated that an incentive was offered for this review
Fast delivery but phone/screen faulty
iPhone 8 looks new but is incredibly slow to type, unresponsive every third or fourth letter. Returning.
Poor quality charging cable and is definitely not Apple branded. No transformer either which didn't bother me, but FYI. No earphones.
The glitches on screen are something that should have been checked prior to posting to me.. not happy.
5 comments
Hi Jay, The contact details are wrong online then- I have emails being returned from [email protected]
Jay D.Certified Tech Direct
Hi H C, Im not sure why the last message didn't show our full email address. Im sending it again just to make sure, it's [email protected]. We'll keep an eye on your email. Thank you
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SherryNorthern Region, NSW
What a disappointment!
After reading the good reviews for Certified Tech Direct I decided to purchase an iPhone 7. The delivery was quick, unfortunately mine was faulty. I returned it and had reasonable contact with customer service the 1st week but now I have sent multiple emails with no replies. They have had my phone for almost a month with no feedback. I feel like I have thrown away hundreds of dollars. Next step ACCC.
1 comment
Jay D.Certified Tech Direct
Hi Sherry, We sincerely apologise for the inconvenience this has caused. Our technicians would need to check if we can repair the returned device, if not, we'll supply a replacement for you. Please se... Read more
nd us an email to [email protected] and we'll help youSimilar opinion? Write a review on ieatwords.com.au!
Madeleine
- 2 reviews
Do not buy from certified tech direct
Do not buy from these people. We bought an iphone7 around 2 months ago which was faulty and I had to pay to return. In total I've sent around thirty emails firstly trying to rectify the fault and now requesting a refund. No response. Reporting to the ACCC which is more waste of my time.
5 comments
Jay D.Certified Tech Direct
Hi Madeleine, Can you please send us an email to [email protected] and we'll assist you as soon as possible. We are here to help.
Hi jay I've sent about twenty already. Ill send another.
Jay D.Certified Tech Direct
Thank you Madeleine.
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Daniel MastersGreater Melbourne (Metropolitan), VIC
- 4 reviews
- 2 likes
- Verified customer
Excellent service!
I bought my sister (@the_genius) a refurbished Pixel 2 from CTD's eBay store – it was as described and in excellent condition. Their prices are the best I saw as well. The item arrived within 2 days of ordering – I was blown away.
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Maureen KSydney, NSW
Purchase of 3 x Iphone 8 Plus
Very satisfied with my purchase! Phones have been working fabulously since December with no issues and were as good as a new purchase even though they were purchased as "excellent condition". Would use them again definitely.
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I phone 7
I was very happy with the phone, it is like brand new. I needed some help to set it up and found the service very helpful. The problem wasn't the phone, it was me!!
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SimonSydney, NSW
I would strongly advise care when using this company.
I was sent a faulty phone despite paying extra for “excellent “. I returned it three weeks ago and despite contacting them multiple times and also requesting a refund I’ve had no contact. You can only contact them online and there is no information given other than we are looking into it. I’m strongly considering fair trade to complain.
3 comments
Jay D.Certified Tech Direct
Hi Simon, We understand that you had issues with the device you receive, however, our technicians would need to inspect and check the returned device before we could refund the transaction. Our sincerest apologies for any inconvenience caused.
Thank you for the comment. I am pleased to have received a refund but found that communication via live chat to be unsatisfactory and very time consuming. This led to a very long wait for the matter to be resolved
Jay D.Certified Tech Direct
Hi Simon, We sincerely apologies for any delay and inconvenience caused. You can always send us an email and we'll respond as soon as possible. Our email address is [email protected]. Thank you
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grace
- 2 reviews
- Verified customer
good service
good service by CTD- i wasnt that satisfied with my phone and they gave me free shipping (if bought within 14 days) and gave me a refund back to my account fairly quick
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MelSouth-Eastern Region, NSW
This is perfect
It was very easy to navigate the website
I was very satisfied with the range of products
I’m very satisfied with the quality of the phone I got it’s like brand new perfect condition
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The reviewer stated that an incentive was offered for this review
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Reliable, good value and trustworthy.
It was easy to find the phone that I wanted and its quality level once I had visited the store.
The phone is as good as new.
Need to be able to find the CTD store easier.
MikePan64
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The reviewer stated that an incentive was offered for this review
DirectorBrisbane
- 16 reviews
Great service.
Just wanted to post a review to give these guys a shout out for their great service. I ordered a phone from them in January but it developed a strange fault. They were quick to respond to my queries and to send a replacement. Unfortunately that one also had a fault so I opted for a refund even though they did offer to send me a better class replacement phone. The refund was quick and their customer service team were polite and efficient. I will definitely check them out the next time I need a replacement phone. (I also seem to remember buying a phone from them previously a few years back with no issues whatsoever)
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KhatreneHunter Region, NSW
Great service, great product
Khatrene recently purchased an excellent refurbished iPhone 7plus, just a couple of barely noticeable tiny surface scratches - well worth the discounted price- an excellent phone with product as described and delivered as promised.
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The reviewer stated that an incentive was offered for this review
dmaryeGoldfields, WA
Easy, simple and quick.
Recently purchased a refurbished Google Pixel 2XL in "excellent" condition. The phone itself is almost like new with only some light barely noticeable superficial scratches to the screen. The phone was dispatched promptly after purchase and arrived within 4 days to my regional town which is fantastic!
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The reviewer stated that an incentive was offered for this review
Always deal with people you can trust!!
Have now purchased 3 items from Certified Tech Direct. All great experiences.
I deviated on one occasion to my detriment. The item purchase was not as described and luckily the appliance was still within warranty & the manufacturer picked up the pieces.
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The reviewer stated that an incentive was offered for this review
Questions & Answers
Bountey O.asked
How do I return the phone is not working properly. speaker ego very loud, battery get very hot after using a few minutes.
2 answers
Good luck they won’t speak to you on the phone
yeah they hve bad customer service my refurbished sony experia xz premium is now after only 2 months malfunctioning for no reason and is still doing it after a reset just dont use them again certified dick heads lol
lilyroseasked
I'm thinking of buying the iPhone 8 plus off dick smith that is from Certified Tech Direct. Should I??
1 answer
Hililyrose, These guys are extremely dogy i have had a phone i bought off them get sent back and forth multilple times with each time a new issue presenting itself speaker doesn't work phone completely die-ing, sim cards not working when they work fine in other phones, In conclusion I should not be having all these problems with a phones that as described by their company website goes through so many checks, if you guys go through these guys you will regret it you get what you pay for and these guys use cheap broken refurbished parts and dont check them when sending to the buyer i have given them multiple chances o i don't feel bad in saying this BEWARE
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Jay D.Certified Tech Direct
Hi H C. We are sorry to hear that you are having issues with the device you purchased from us. We back the quality of our devices with our 6month warranty. Please email us at [email protected] to resolve. We are here to help