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Reviews

4.9

1,238 reviews
5
(1,174)
4
(31)
3
(5)
2
(4)
1
(24)
  • Product Quality
    4.2 (43)
  • Return Claim MadeYes (11) · No (35)
  • Shipping
    4.6 (24)
  • Warranty Claim MadeYes (7) · No (34)
Previous
Next
  • Verified customer

Great phone!!

published

Great phone. Super fast delivery. Ordered the phone in the afternoon and arrived the next day. Phone was in near new condition. Works perfectly
Very easy ordering process.
Highly recommended!!



Product Quality
Shipping
Return Claim MadeNo
Product PurchasedSamsung Galaxy S8
See all answers

Review collected in partnership with Certified Tech Direct

gavin jacobs

gavin jacobsGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Fantastic service, awesome quality, very fast delivery

published

Fantastic service will definitely purchase other products when needed in the future. Delivery times were outstanding, order was delivered next day after ordering. Can’t say enough good things about it.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 64GB
See all answers

Review collected in partnership with Certified Tech Direct

  • Verified customer

iPhone 8 review

published

I have dealt with this company before and did not hesitate purchasing again. The phone looks and works very well and it arrived in record time. I am dry happy.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with Certified Tech Direct



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Frank Mawoko

Frank MawokoPerth, WA

  • Verified customer

Great product can live with it.

published

I was very satisfied with the phone looks new it had a small scratch but otherwise all good and will not hesitate to recommend them to anyone.They were so professional from the beginning right up to the end.

Product Quality
Warranty Claim MadeNo

Review collected in partnership with Certified Tech Direct

iPhone 6s

published

Fast delivery. I paid extra for the "excellent condition" and don't regret it. The phone looks like new, not a single mark on it. Battery life 88% which is reasonable considering it is not brand new. I have the phone now for 2 months and it is working fine. Would buy of them again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 6s 64GB
See all answers

iPhone 7 Plus

published

Came in a few days. Battery health is only 88 percent. Other than that phone is great. This is my second phone. Will use them again but I’ll problem get the best condition one

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Fast delivery but phone/screen faulty

published

iPhone 8 looks new but is incredibly slow to type, unresponsive every third or fourth letter. Returning.
Poor quality charging cable and is definitely not Apple branded. No transformer either which didn't bother me, but FYI. No earphones.
The glitches on screen are something that should have been checked prior to posting to me.. not happy.

Shipping
5 comments
Certified Tech Direct
Jay D.Certified Tech Direct

Hi H C. We are sorry to hear that you are having issues with the device you purchased from us. We back the quality of our devices with our 6month warranty. Please email us at [email protected] to resolve. We are here to help

H C.
H C.

Hi Jay, The contact details are wrong online then- I have emails being returned from [email protected]

Certified Tech Direct
Jay D.Certified Tech Direct

Hi H C, Im not sure why the last message didn't show our full email address. Im sending it again just to make sure, it's [email protected]. We'll keep an eye on your email. Thank you

Sherry

SherryNorthern Region, NSW

What a disappointment!

published

After reading the good reviews for Certified Tech Direct I decided to purchase an iPhone 7. The delivery was quick, unfortunately mine was faulty. I returned it and had reasonable contact with customer service the 1st week but now I have sent multiple emails with no replies. They have had my phone for almost a month with no feedback. I feel like I have thrown away hundreds of dollars. Next step ACCC.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple iPhone 7 128GB
See all answers
1 comment
Certified Tech Direct
Jay D.Certified Tech Direct
Madeleine

Madeleine

  • 2 reviews

Do not buy from certified tech direct

published

Do not buy from these people. We bought an iphone7 around 2 months ago which was faulty and I had to pay to return. In total I've sent around thirty emails firstly trying to rectify the fault and now requesting a refund. No response. Reporting to the ACCC which is more waste of my time.

Return Claim MadeYes
Warranty Claim MadeYes
5 comments
Certified Tech Direct
Jay D.Certified Tech Direct

Hi Madeleine, Can you please send us an email to [email protected] and we'll assist you as soon as possible. We are here to help.

Madeleine
Madeleine

Hi jay I've sent about twenty already. Ill send another.

Certified Tech Direct
Jay D.Certified Tech Direct

Thank you Madeleine.

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Daniel Masters

Daniel MastersGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 2 likes
  • Verified customer

Excellent service!

published

I bought my sister (@the_genius) a refurbished Pixel 2 from CTD's eBay store – it was as described and in excellent condition. Their prices are the best I saw as well. The item arrived within 2 days of ordering – I was blown away.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGoogle Pixel 2 128GB
See all answers
Maureen K

Maureen KSydney, NSW

Purchase of 3 x Iphone 8 Plus

published

Very satisfied with my purchase! Phones have been working fabulously since December with no issues and were as good as a new purchase even though they were purchased as "excellent condition". Would use them again definitely.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 Plus 256GB
See all answers

I phone 7

published

I was very happy with the phone, it is like brand new. I needed some help to set it up and found the service very helpful. The problem wasn't the phone, it was me!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedI phone 7
See all answers
Simon

SimonSydney, NSW

I would strongly advise care when using this company.

published

I was sent a faulty phone despite paying extra for “excellent “. I returned it three weeks ago and despite contacting them multiple times and also requesting a refund I’ve had no contact. You can only contact them online and there is no information given other than we are looking into it. I’m strongly considering fair trade to complain.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple iPhone 6 64GB
See all answers
3 comments
Certified Tech Direct
Jay D.Certified Tech Direct

Hi Simon, We understand that you had issues with the device you receive, however, our technicians would need to inspect and check the returned device before we could refund the transaction. Our sincerest apologies for any inconvenience caused.

Simon
Simon

Thank you for the comment. I am pleased to have received a refund but found that communication via live chat to be unsatisfactory and very time consuming. This led to a very long wait for the matter to be resolved

Certified Tech Direct
Jay D.Certified Tech Direct

Hi Simon, We sincerely apologies for any delay and inconvenience caused. You can always send us an email and we'll respond as soon as possible. Our email address is [email protected]. Thank you

grace

grace

  • 2 reviews
  • Verified customer

good service

published

good service by CTD- i wasnt that satisfied with my phone and they gave me free shipping (if bought within 14 days) and gave me a refund back to my account fairly quick

Return Claim MadeYes
Mel

MelSouth-Eastern Region, NSW

This is perfect

published

It was very easy to navigate the website
I was very satisfied with the range of products
I’m very satisfied with the quality of the phone I got it’s like brand new perfect condition

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S7 Edge
See all answers

The reviewer stated that an incentive was offered for this review

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Reliable, good value and trustworthy.

published

It was easy to find the phone that I wanted and its quality level once I had visited the store.
The phone is as good as new.
Need to be able to find the CTD store easier.
MikePan64

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Director

DirectorBrisbane

  • 16 reviews

Great service.

published

Just wanted to post a review to give these guys a shout out for their great service. I ordered a phone from them in January but it developed a strange fault. They were quick to respond to my queries and to send a replacement. Unfortunately that one also had a fault so I opted for a refund even though they did offer to send me a better class replacement phone. The refund was quick and their customer service team were polite and efficient. I will definitely check them out the next time I need a replacement phone. (I also seem to remember buying a phone from them previously a few years back with no issues whatsoever)

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedLG G6
See all answers
Khatrene

KhatreneHunter Region, NSW

Great service, great product

published

Khatrene recently purchased an excellent refurbished iPhone 7plus, just a couple of barely noticeable tiny surface scratches - well worth the discounted price- an excellent phone with product as described and delivered as promised.

Product Quality
Shipping
Return Claim MadeNo
Product PurchasedApple iPhone 7 Plus 128GB
See all answers

The reviewer stated that an incentive was offered for this review

dmarye

dmaryeGoldfields, WA

Easy, simple and quick.

published

Recently purchased a refurbished Google Pixel 2XL in "excellent" condition. The phone itself is almost like new with only some light barely noticeable superficial scratches to the screen. The phone was dispatched promptly after purchase and arrived within 4 days to my regional town which is fantastic!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGoogle Pixel 2 XL 64GB
See all answers

The reviewer stated that an incentive was offered for this review

Always deal with people you can trust!!

published

Have now purchased 3 items from Certified Tech Direct. All great experiences.
I deviated on one occasion to my detriment. The item purchase was not as described and luckily the appliance was still within warranty & the manufacturer picked up the pieces.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple iPhone SE 128GB
See all answers

The reviewer stated that an incentive was offered for this review

Page 2 of 62
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Questions & Answers

Bountey O.

Bountey O.asked

How do I return the phone is not working properly. speaker ego very loud, battery get very hot after using a few minutes.

2 answers
Steve
Steve

Good luck they won’t speak to you on the phone

unhappy customer
unhappy customer

yeah they hve bad customer service my refurbished sony experia xz premium is now after only 2 months malfunctioning for no reason and is still doing it after a reset just dont use them again certified dick heads lol

lilyrose

lilyroseasked

I'm thinking of buying the iPhone 8 plus off dick smith that is from Certified Tech Direct. Should I??

1 answer
unhappy customer
unhappy customer

Hililyrose, These guys are extremely dogy i have had a phone i bought off them get sent back and forth multilple times with each time a new issue presenting itself speaker doesn't work phone completely die-ing, sim cards not working when they work fine in other phones, In conclusion I should not be having all these problems with a phones that as described by their company website goes through so many checks, if you guys go through these guys you will regret it you get what you pay for and these guys use cheap broken refurbished parts and dont check them when sending to the buyer i have given them multiple chances o i don't feel bad in saying this BEWARE

Joe T.

Joe T.asked

when do you guys restock

1 answer
Fired Up
Fired Up

Restock what?

Get an answer from our members and Certified Tech Direct representatives

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