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DonnaSouth East Queensland, QLD
Excellent Customer Service by Tracey O'Shea
The customer service I have received from Tracey has been amazing. She was following up on an unpaid invoice for me and kept me up to date where things were at. This is something special, as usually with our other customer's I'm the one having to do the chasing for an update or you never hear back from accounts payable. Great work Tracey.
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Prompt Payments
Sarah is always up to date with invoices. There’s never any issues which is great when running a small business. CSM are great to deal with, I wish all of my clients were this prompt and professional.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Stuart,
We are pleased to hear you are happy with the efficient and professional service from Sarah and know you are in good hands. Thank you for your kind words.
Richard Eastwood - General Manager.
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CatherineSouth East Queensland, QLD
Fast and efficient
Sarah looks after the accounts for our building. It’s always a pleasure dealing with Sarah. She makes everything easy and is always fast and efficient in the service she provides. Nothing is too much trouble.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Catherine,
Thank you for the glowing review of Sarah. We strive to deliver outstanding customer service to all we deal with, and thank you for taking the time to share your thoughts.
Richard Eastwood, General Manager
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Margaret.BSouth East Queensland, QLD
Excellent Customer Service
Sarah is a good communicator and an excellent teacher, I am new to being part of a Body Corporate and approving invoices. Sarah set me up and has always been respectful and helpful with any queries. All invoices are reviewed and processed promptly, contact is always prompt and professional.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Margaret,
Thank you so much for taking the time out to share your comments. Feedback is crucial for us as it helps us keep doing the things our clients like and improve where we need to. Reading yo... Read more
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CSM works!
Even if you deal with 1 person, an experienced team is collectively getting the job done, educating, meeting timeframes, problem solving, ensuring compliancy, & still time to be courteous. Thanks, CSM.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Sue,
Thank you so much for your feedback. The team takes a huge amount of pride in delivering top level customer service. It's great to hear this is what you have experienced and I will be sure to... Read more
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Tracey The bomb!!!
Just like to say tracey helped explain approval process and blocker removal on my chrome set up.
Cheers Tracey.
Thank you for for your patiences and understanding.
Looking forward to my next lesson.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Leo,
Thank you for taking the time to share your experiences. It's great to hear Tracey is meeting your expectations and beyond. I will be sure to share your kind review with her.
Thank you again,
Richard Eastwood, General Manager
Similar opinion? Write a review on ieatwords.com.au!
Todd L.South East Queensland, QLD
Great customer service
Tracey was awesome from start to finish organising payment for several invoices. If only I could deal with someone like you in every company! Thank you and keep up the great work.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Todd L,
Thanks so much for your feedback! It's great to hear Tracey is providing great service for you. I'll be sure to pass this on to her, this will make her day!
Richard Eastwood, General Manager
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Customer service at it best
Sarah Chambers made all the difference when dealing with Challenge Strata Management. Sarah exceeded my expectations with handling my invoice issues with a courteous and friendly manner and at the same time having my invoice processed. Customer service at its best.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Craig,
Thank you for taking the time to share your experience. It's great to hear Sarah is exceeding your expectations. I will be sure to pass on your excellent feedback as I know it will only moti... Read more
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Fabulous Customer Service
Tracey O'Shea thank you for your professional, prompt and friendly customer service in following up, processing and organising payment of our invoices. There should be more like you in the Strata Management World. Much appreciated.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Meg,
Thank you so much for taking the time out to share your comments. Feedback is crucial for us as it helps us keep doing the things our clients like and improve where we need to. Tracey will be ... Read more
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Geraldine OlzardSouth East Queensland, QLD
Tracey is an excellent employee.
Tracey went out of her way to help me with signing on to the accounts portal and offered any help she could provide so that I could understand every aspect of it.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Geraldine,
Thanks so much for your feedback! It's great to hear Tracey is providing great service for you. This will make her day! I'll be sure to pass this on to her.
Richard Eastwood, General Manager
Similar opinion? Write a review on ieatwords.com.au!
Julie TitilasSouth East Queensland, QLD
Excellent customer service
Tracey O’Shea was extremely helpful and provided great customer service, she went out of her way for me! Such a pleasure to deal with!!
Thank you very much Tracey For the prompt service
1 comment
Smarter Communities T.Challenge Strata Management
Hi Julie,
Thanks so much for your feedback! It's great to hear Tracey is providing great service for you.
She will be thrilled to receive this review. I'll be sure to pass this on to her.
Richard Eastwood, General Manager
Similar opinion? Write a review on ieatwords.com.au!
Surfers MBCSouth East Queensland, QLD
Great Service & Very Fast Too
Tracey O'Shea gave me great service today, promptly searching records to confirm the Lift Contract charge so that I could approve the payment. She saved me a lot of time at my end. Thanks, Tracey & Happy New Year!
1 comment
Smarter Communities T.Challenge Strata Management
Thank you so much for taking the time out to share your comments. Feedback is crucial for us as it helps us keep doing the things our clients like and improve where we need to. Tracey will be very hap... Read more
py to receive this! Richard Eastwood - General Manager.Similar opinion? Write a review on ieatwords.com.au!
Scott MSouth East Queensland, QLD
- 5 reviews
BCS - Monthly Payments
I have been dealing with Tracey O'Shea for an extended period of time to date.
Dealing with numerous BCS services on the Gold Coast, Tracey definitely stands out as an Accounts Manager who communicates with her payees, not just leaving them to second guess on payments in progress.
It does make a "real" difference to deal with a person such as Tracey when waiting on payments, processed and received in due process.
"Job well done" Tracey..
Cheers..
Scott Miller - Millway Security - Gold Coast.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Scott,
Thank you for taking the time to share your experience. It's great to hear you are happy with the level of service provided by Tracey. I will be sure to pass on your excellent feedback and I... Read more
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Great Customer Service - Tracey O'Shae
Tracey was extremely helpful and provided great customer service - this is appreciated particularly when it is the busy season - all her assistance is greatly appreciated - thank you for the prompt service
1 comment
Smarter Communities T.Challenge Strata Management
Thanks so much for your feedback! It's great to hear Tracey is providing great service for you.
She will be thrilled to receive this review. I'll be sure to pass this on to her.
Richard Eastwood, General Manager
Similar opinion? Write a review on ieatwords.com.au!
Challenge Strata Management Review, January 2, 2020
I have only known Andrea Gray for a short time. However, in my dealings with her, I have found her to be professional, approachable and friendly.
Vicki Bousen
Chairperson, B.C. Thorngate Park
1 comment
Smarter Communities T.Challenge Strata Management
Hi Vicki,
Thank you so much for taking the time out to share your comments. Feedback is crucial for us as it helps us keep doing the things our clients like and improve where we need to. Reading your ... Read more
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DriverSouth East Queensland, QLD
- 2 reviews
They came to my rescue.
Awesome service, I needed help on a last minute application right before xmas. Brenda Will went above and beyond to help get me sorted.. It was so refreshing to deal with a company that actually go the extra mile to help their customers.Thankyou.
1 comment
Smarter Communities T.Challenge Strata Management
Thank you for taking the time to share your experience. It's great to hear you are happy with the level of service provided by Brenda. I will be sure to pass on your positive feedback and I know she'l... Read more
l be thrilled to read this. Thank you again! Richard Eastwood, General ManagerSimilar opinion? Write a review on ieatwords.com.au!
Bryn LummusQueensland
Tracey OShea:
In all dealings with Tracey she has been helpful and pro-active. Also professional, attentive and prompt in her dealings. She has always sought to be both accurate and correct in the way she handles queries and correspondence and this is greatly appreciated.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Bryn,
Thank you for taking the time to share your experience. It's great to hear you are happy with the level of service provided by Tracey. I will be sure to pass on your excellent feedback and I ... Read more
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RobSouth East Queensland, QLD
Excellent Service
Very professional service provided, extremely helpful and prepared to do that little bit extra to get the job done. Only too happy to offer assistance and the communication was excellent. Well done!
December 19th 2022 Update: Excellent
Just wanted to comment on the amaaaaazing service from Tracey and the accounts payable team. On short notice they were able to provide a positive outcome on an accounts issue that was not there fault. Only too happy to help.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Rob,
Thanks so much for your feedback! The team will be thrilled to receive this review. I'll be sure to pass this on to them.
Richard Eastwood, General Manager
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Robyn A.Sydney, NSW
Tracey O'Shea
Tracey O'Shea as been a pleasure to work with, she is punctual with her emails plus she replies to any questions I may have in a timely manner. Thank you Tracey for making my experience such a pleasure!
1 comment
Smarter Communities T.Challenge Strata Management
Hi Robyn,
Thank you for taking the time to share your experience. It's great to hear you are happy with the level of service provided by Tracey. I will be sure to pass on your awesome feedback.
Thank you again!
Richard Eastwood, General Manager
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Great Service
Sarah is very professional. Promptly actions requests and with the roll out of the Invoice Hub, was great in setting up our access and following up to offer additional training if it was required.
1 comment
Smarter Communities T.Challenge Strata Management
Thank you for taking the time to share your experiences. It's great to hear Sarah is meeting your expectations and I will be sure to share your kind review with her.
Thank you again,
Richard Eastwood, General Manager
Similar opinion? Write a review on ieatwords.com.au!
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Smarter Communities T.Challenge Strata Management
Hi Donna,
Thank you for taking the time to share your experiences. It's great to hear Tracey is meeting your expectations and beyond. I will be sure to share your kind review with her.
Thank you again,
Richard Eastwood, General Manager