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CFG504WA, CFG504SBNG (Black, Natural Gas), CFG504SANG (Stainless Steel, Natural Gas), etc...SusieSydney, NSW
Very Disappointing
We have only had this new Chef gas oven for one week. After being very happy with at least three previous Chef gas ovens over the last 40 years, this is our first stainless steel one and is a huge disappointment. The cooktop surface, front top edge and control knobs get very hot while the oven is on. This indicates inadequate heat insulation around and above the oven and excessive energy being wasted. At a time of global warming awareness, Electrolux should be increasing the energy efficiency of their designs. This product should not even be on the market. We are extremely sorry that we were so loyal to the Chef brand, as we will find it very hard to live with this product.
Purchased in April 2021.
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RGTGreater Melbourne (Inner), VIC
- 5 reviews
- CFG504SBNG (Black, Natural Gas)
- Verified purchase
Nice looking freestanding oven, solid Australian built, very satisfied
Bought this at a very reasonable price for a solid Australian made. I replaced a 23 year old chef brand freestanding oven who had no problem (apart from the ignition not working which is quite normal), just for kitchen cosmetic upgrade. Looks good in the kitchen, does the job well, perfect size for my kitchen. So far so good, I must say the oven door and the cooktop knobs get warm when we use it.
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rcrowlBallarat
- 6 reviews
- CFG504WA
- Verified purchase
Goes OK,
A pretty good stove, oven is a good size, easy to clean, shelving is a bit hard to pull out as they stick and grind against the sides of the oven, top burners are good, oven and burners ignite easy and light first time, grill is enclosed in the oven,
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Find out how Chef CFG504S / CFG504W compares to other Freestanding Ovens
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Bridgetmelbourne
- 4 reviews
- 1 like
Good solid oven
We have been using this oven for two years.
Got this after my custom fit poorly made problematic Kleenmaid stopped working. This is a no frill solid Made in Australia oven which never fails me.
The only troublesome bit is that it takes awhile to warm up the oven but the oven heat is uniform and definitely we uniformly heated.
I highly recommend this oven!.
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EbonySeven hills
- 2 reviews
Too bloody hot
Overall use of the oven is good however when using the oven the whole thing heats up terribly
The door, sides and control knobs, the whole unit heats up and this can't be safe.
Also the timer bell is very faint so I don't use it now and just use my phone alarm.
I called Electrolux and they said to use mittens.
Pathetic.
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this is the worst stove I have ever owned, and I am 79, so have used a few.
When the oven is on, the sides of the stove get very very hot. When the grill is used, you have to leave the oven door open, the heat from the grill comes out and makes the control knobs red hot, they are not going to last long from that heat exposure. I didn't realise when I bought it, that it has open ventilation at the back of the hotplates. There is no way to clean this area, and if any thing should spill, will it go down onto the wires?. It might have been one of the cheaper models on offer, but I am very very sorry I bought it.
2 comments
I contacted Kathy, re this stove, and am totally satisfied with the solution offered to me. Polite quick response, thank you.
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DekyiBrisbane
Major design flaw
Much is made of easy clean features. BE WARNED: what the photos do not show is that there are ventilation slots at the front of the splashback that older models don't have. Customer service standard response "product design is intended to meet both the user needs as well as provide the safety requirements compliant to Australian standard." Consider the likely scenario of food particles or liquid falling through the ventilation slots into the receptacle below ...not improbable right?! While much is made of the unit's easy clean features, the rec...Read more
eptacle is not accessible at all except to cockroaches who will make a meal of it! I'm not engineer but what about a removable panel over the ventilation shaft and lining the receptacle with enamel coating for easy cleaning. The receptacle is clearly visible and over time the unit will look pretty nasty. But Electrolux are not really interested in customer feedback!Similar opinion? Write a review on ieatwords.com.au!
Not a Cash Cow!Moon city
- 2 reviews
- 6 likes
Poor Oven, Poor Service - at least they're consistent
Bought this oven two years ago and on the day it arrived it came with the wrong grill tray, it was from a totally different oven and wouldn't even fit through the door. Got that sorted out and then the timer went bung - not always mind you, just randomly enough to burn cakes and breads because you think the bell has you covered. Bought a $5 timer that works better. Then one of the ignition points went. Bought a lighter. Now the big one - the gas in the oven cuts out at random intervals in the middle of roasting. You get ready for dinner, open t...Read more
he oven - it's cold! Start again! Made a warranty call, was quoted a price for the extended warranty, and they sent a service guy out. Couldn't fix it. Sent out a second guy. Assured me he'd fixed it, despite the fact that he did the same service the first guy did. Was told once the warranty runs out even existing problems aren't covered - even though you notified them within the period. Thought I'd better extend the warranty, and was told the price had gone up, despite the fact that they'd already quoted me a firm price (is that even legal?). I know Chef is a cheap brand, but customer service is customer service, and Electrolux doesn't have any. Won't be buying from them again.1 comment
ELECTROLUX ..Chef Cooking
Hi Ex-Electrolux Customer, Maria M from Electrolux here.We would love the opportunity to discuss the concerns you have raised with regards to your Chef upright range and your customer service experie... Read more
nce. Can you please email me your contact details at [email protected] attention Maria M? I look forward to hearing from you soon. Thanks Maria MSimilar opinion? Write a review on ieatwords.com.au!
Honest Opinionsydney
Cheap Product Terrible Service.
From day one this, supposedly brand new, Chef Oven was not working. The Oven grill was half way out of it's attachment and drooping down, the gas oven wouldn't stay on unless you kept your finger on the knob. All this is almost liveable - but the terrible after sale service was the worse I've ever seen.
I bought an extended 5 year warranty and this is what I get: the serviceman doesn't turn up till 4 days later. He says that the gas fitter should have bolted my oven down to my new beautiful flooring in the front and back otherwise my ...Read more
warranty is void!!!! He didn't want to do it himself, even though he was expert in the area - and seriously what type of cheap oven did they make where I have to bolt it to the floor to stop it falling over?!!!! So the service man makes a note in his records so that if their cheap cheap ridiculous oven breaks again - they have a get out clause because their cheap cheap oven isn't bolted down on the floor!!! DO NOT BUY THIS OVEN! OR ANY OF CHEF'S/ELECTROLUX/WESTINGHOUSE PRODUCTS as it's own by the same company who don't care about after sales service.3 comments
ELECTROLUX ..Chef Cooking
Hi Honest Opinion,
Sally from Electrolux here. ... Read more
We are sorry to hear you are experiencing problems with your Electrolux appliance. If you wish to discuss this further please feel free to contact Sally at [email protected] Thanks SallyHi I emailed you, Sally from Electrolux Tuesday 28th Jan, in response to your reply, it's been 5 days but nobody has bothered to email me back!
all ovens need securing to the floor. its the law. its a safety thing, and as per the gas code must be done
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Find out how Chef CFG504S / CFG504W compares to other Freestanding Ovens
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Questions & Answers
denswinasked
This oven installed brand new this week. It’s totally unusable due to all outside areas getting burning hot. And I mean burning.
2 answers
ELECTROLUX ..Chef Cooking
Hi Denswin,
Marina from Electrolux here.
We would appreciate the opportunity to discuss the concerns you have raised about the Chef Cooker.
If you wish to discuss this further please feel free to contact me at [email protected] attention Marina Ticket Number 1260466.
Thanks,
Marina
Have now emailed you twice, as suggested. Still no reply.
Annie M.asked
Wondered if you spill water down ventilation area at back where does that go?
Troy W.asked
Just had this gas oven installed. Couple things I noticed that was different from my old oven. The flame inside the oven burns orange, even after the initial couple of minutes. My old oven burned a clean, hot blue flame. My new oven leaves black soot on the top vents and back plate (top back of the oven, back plate that sits on top on the oven like a splash back). Every time I use the oven I have to wipe the black soot off the vents and back plate. Can the oven flame be calibrated to burn blue and clean rather than a bright orange flame that seems to be responsible for the soot at the top back plate and vents?
1 answer
Not particularly sure how to answer this as in mine flame is blue right away. I don't have the issue with black soot on the back plate either. This could be an issue with installation, I'd say call your plumber and see if he's willing to have another look. Did he test it after installation?
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ELECTROLUX ..Chef Cooking
Hi Gonzo,
If you wish to discuss this further please feel free to contact me at [email protected] attention Kathy Thanks KathyKathy from Electrolux here.
We are sorry to hear you are experiencing problems with your Chef oven. ... Read more