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Reviews

2.3

9 reviews
5
(0)
4
(3)
3
(1)
2
(1)
1
(4)
  • Product is used
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Susie

SusieSydney, NSW

Very Disappointing

published

We have only had this new Chef gas oven for one week. After being very happy with at least three previous Chef gas ovens over the last 40 years, this is our first stainless steel one and is a huge disappointment. The cooktop surface, front top edge and control knobs get very hot while the oven is on. This indicates inadequate heat insulation around and above the oven and excessive energy being wasted. At a time of global warming awareness, Electrolux should be increasing the energy efficiency of their designs. This product should not even be on the market. We are extremely sorry that we were so loyal to the Chef brand, as we will find it very hard to live with this product.



Purchased in April 2021.

Product is used Daily
RGT

RGTGreater Melbourne (Inner), VIC

  • 5 reviews

Nice looking freestanding oven, solid Australian built, very satisfied

published

Bought this at a very reasonable price for a solid Australian made. I replaced a 23 year old chef brand freestanding oven who had no problem (apart from the ignition not working which is quite normal), just for kitchen cosmetic upgrade. Looks good in the kitchen, does the job well, perfect size for my kitchen. So far so good, I must say the oven door and the cooktop knobs get warm when we use it.

Date PurchasedMay 2018
rcrowl

rcrowlBallarat

  • 6 reviews

Goes OK,

published

A pretty good stove, oven is a good size, easy to clean, shelving is a bit hard to pull out as they stick and grind against the sides of the oven, top burners are good, oven and burners ignite easy and light first time, grill is enclosed in the oven,

Date PurchasedAug 2017
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Bridget

Bridgetmelbourne

  • 4 reviews
  • 1 like

Good solid oven

published

We have been using this oven for two years.
Got this after my custom fit poorly made problematic Kleenmaid stopped working. This is a no frill solid Made in Australia oven which never fails me.
The only troublesome bit is that it takes awhile to warm up the oven but the oven heat is uniform and definitely we uniformly heated.
I highly recommend this oven!.



Date PurchasedMay 2016
Ebony

EbonySeven hills

  • 2 reviews

Too bloody hot

published

Overall use of the oven is good however when using the oven the whole thing heats up terribly
The door, sides and control knobs, the whole unit heats up and this can't be safe.
Also the timer bell is very faint so I don't use it now and just use my phone alarm.
I called Electrolux and they said to use mittens.
Pathetic.

Date PurchasedMay 2017

this is the worst stove I have ever owned, and I am 79, so have used a few.

published

When the oven is on, the sides of the stove get very very hot. When the grill is used, you have to leave the oven door open, the heat from the grill comes out and makes the control knobs red hot, they are not going to last long from that heat exposure. I didn't realise when I bought it, that it has open ventilation at the back of the hotplates. There is no way to clean this area, and if any thing should spill, will it go down onto the wires?. It might have been one of the cheaper models on offer, but I am very very sorry I bought it.

Date PurchasedNov 2016
2 comments
Chef Cooking
ELECTROLUX ..Chef Cooking
Gonzo
Gonzo

I contacted Kathy, re this stove, and am totally satisfied with the solution offered to me. Polite quick response, thank you.

Dekyi

DekyiBrisbane

Major design flaw

published
Not a Cash Cow!

Not a Cash Cow!Moon city

  • 2 reviews
  • 6 likes

Poor Oven, Poor Service - at least they're consistent

published
1 comment
Chef Cooking
ELECTROLUX ..Chef Cooking

Cheap Product Terrible Service.

published
3 comments
Chef Cooking
ELECTROLUX ..Chef Cooking
Honest Opinion
Honest Opinion

Hi I emailed you, Sally from Electrolux Tuesday 28th Jan, in response to your reply, it's been 5 days but nobody has bothered to email me back!

all ovens need securing to the floor. its the law. its a safety thing, and as per the gas code must be done

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Questions & Answers

denswin

denswinasked

Chef CFG504S / CFG504W

This oven installed brand new this week. It’s totally unusable due to all outside areas getting burning hot. And I mean burning.

2 answers
Chef Cooking
ELECTROLUX ..Chef Cooking

Hi Denswin,

Marina from Electrolux here.

We would appreciate the opportunity to discuss the concerns you have raised about the Chef Cooker.

If you wish to discuss this further please feel free to contact me at [email protected] attention Marina Ticket Number 1260466.
Thanks,

Marina

denswin
denswin

Have now emailed you twice, as suggested. Still no reply.

Annie M.

Annie M.asked

Chef CFG504S / CFG504W

Wondered if you spill water down ventilation area at back where does that go?

2 answers
RGT
RGT

I dont think i have done this though, but i would think if you leave it long enough, the water would dry out and with a few minutes of turning on the oven, it would eventually completely evaporates

Annie M.
Annie M.

Thank you for your help

Troy W.

Troy W.asked

Chef CFG504S / CFG504W

Just had this gas oven installed. Couple things I noticed that was different from my old oven. The flame inside the oven burns orange, even after the initial couple of minutes. My old oven burned a clean, hot blue flame. My new oven leaves black soot on the top vents and back plate (top back of the oven, back plate that sits on top on the oven like a splash back). Every time I use the oven I have to wipe the black soot off the vents and back plate. Can the oven flame be calibrated to burn blue and clean rather than a bright orange flame that seems to be responsible for the soot at the top back plate and vents?

1 answer
RGT
RGT

Not particularly sure how to answer this as in mine flame is blue right away. I don't have the issue with black soot on the back plate either. This could be an issue with installation, I'd say call your plumber and see if he's willing to have another look. Did he test it after installation?

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