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Reviews

4.7

95 reviews
5
(80)
4
(8)
3
(1)
2
(1)
1
(5)
  • Value for Money
    4.6 (79)
  • Timely DeliveryYes (95%) · No (5%)
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Traci

Traci

  • 3 reviews

These meals are delicious, healthy and great value!

published

I love the meals by Chef Good. They’re great sized portions, great variety and made with all fresh and healthy ingredients. We really enjoy these meals and the time they save! Delicious.



1 comment
Chefgood
ChefgoodChefgood

Thanks Traci!

Best Meal Service out there!

published

Food is spot on, the meals are fresh healthy and portion controlled. Ive tried most of the services out there and Chefgood its the top of the bunch! As they grew so quicly the customer service did suffer but that is all sorted now. Thanks Chefgood for helping me lose 10kg in 14 weeks!

1 comment
Chefgood
ChefgoodChefgood

Thanks Jonny



SammyB

SammyBGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Super fresh meal options, great presentation.

published

I lead a very busy lifestyle so a healthy meal service that delivers to my door each week is a lifesaver. It was my first time ordering so I tried the Trim and Tone plan - all the meals were high in quality and well presented. I was also impressed with the packaging and how well the box kept my food chilled before it made it to the fridge!

1 comment
Chefgood
ChefgoodChefgood

Thanks Sammy!

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CJ

CJSydney, NSW

  • 5 reviews

Very poor customer service experience

published
1 comment
Chefgood
ChefgoodChefgood

Apologies about your experience, we have made some changes in the customer service team and provided extra training so this doesn't happen again. Sorry again

I love ChefGood it’s the perfect way to keep my progress on track

published
1 comment
Chefgood
ChefgoodChefgood

Thanks Andressa

Maddison B.

Maddison B.Sydney, NSW

BEST MEALS EVER

published

I’m a busy uni student and chef good have been such a lifesaver to keep eating fresh healthy meals on the go. Every meal I’ve had is bursting with flavour and I have more energy throughout the day! Highly recommend!

1 comment
Chefgood
ChefgoodChefgood

Thanks Maddison!

DingleBerry

DingleBerry

  • 4 reviews
  • 2 likes

Terrible customer service

published
1 comment
Chefgood
ChefgoodChefgood

Apologies about your experience, we have made some changes in the customer service team and provided extra training so this doesn't happen again. Sorry again

Marcel

MarcelSydney Surrounds, NSW

Atrocious customer service

published

Food is reasonable but not good enough to make up for the obnoxious customer service.

If you never have to contact the company by phone then you may well have a better experience than I did. I received my second delivery of food today and had some queries. Unfortunately the entitled attitude of customer service rep I dealt with today was so bad it lead me to cancelling my subscription.

I understand that anyone can have a bad day and I don't like to judge a company on one employee but this was just ridiculous. The lady I spoke to was rude and not interested in listening to my queries. I won't bore you with details but suggest contacting the company by phone prior to signing up for a subscription to get an idea of what you're in for.

1 comment
Chefgood
ChefgoodChefgood

Apologies about your experience, we have made some changes in the customer service team and provided extra training so this doesn't happen again. Sorry Marcel

Cristina is the best!

published

Just wanted to say that Cristina is an asset to your business and always my favourite person to talk to. She is so friendly, so helpful, always in a good mood and one of the reasons that I recommend to others to try Chefgood. In fact, if I get someone else on the phone, I will always ask if they can get Cristina to call me back. Cristina is the best!

1 comment
Chefgood
ChefgoodChefgood

Thanks!

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Chef Good - The food is amazing!!!

published

I found Chef Good to be incredibly convenient for someone who doesn’t have much time and loves fresh and tasty meals.

Being focused on keeping fit and eating healthy food - Chef Good has made it easy in monitoring what i eat and when I eat.

The wonderful menus makes you look forward to picking what you can have and I love the meals being delivered to your door step.

On my first time ordering I had a few questions and Customer Service was quick, helpful and informative.

The food is amazing.
I recommend to all.

1 comment
Chefgood
ChefgoodChefgood

Thanks!

N Bibi

N Bibi

  • 5 reviews
  • Verified customer

Working on their packaging and food is good

published

Look, I started this review pretty negative because I had ongoing delivery/packaging problems. It was disappointing because I like the food. However after speaking to the right people, I believe that they’re going to fix the problems they’ve been having. And honestly, the food is worth it because it’s really tasty.

1 comment
Chefgood
ChefgoodChefgood

Thanks for bearing with us!

Sara

SaraMelbourne

  • 2 reviews
  • 2 likes

Great easy food and helpful customer service!

published

The food is amazing! So easy to use. The staff are so helpful if you have any questions. Can’t recomment highly enough!

1 comment
Chefgood
ChefgoodChefgood

Thanks Sara

Tasty Delicious & Convenient Meals

published

On the F45 challenge meal plans, and let me tell you they have all been full of flavour!
Breakfast, Lunch & Dinner
Definitely will be ordering these meals at the next F45 challenge, might even add in snacks..
Lost 4.2 kg and gained 500g muscle in 4weeks.
Don’t think twice, you won’t be disappointed.

-Jeanette-

1 comment
Chefgood
ChefgoodChefgood

Thanks!

AVOID - Shocking Customer Service

published

Good food however absolutely SHOCKING customer service!!!
[name removed] is SO RUDE, blunt, unhelpful, raises her voice and will not listen.
Very poor for the price of the packages and trying to get clarity on any question as a customer.
To the point that I do not want to call in case she answers.
Unfortunately due to [name removed], I have cancelled my subscription.
DISAPPOINTED!

1 comment
Chefgood
ChefgoodChefgood

Apologies about your experience, we have made some changes in the customer service team and provided extra training so this doesn't happen again. Sorry again

C.F

C.Fmelbourne

  • Verified customer

Very good meals for a reasonable price

published

The meals have a lot of variety and flavor. Filling for the amount of calories. The plans are suitable for an efficient weight loss. Compared to other companies I've tried a very good deal.

1 comment
Chefgood
ChefgoodChefgood

Thanks!

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Page 5 of 5
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Questions & Answers

Celtic

Celticasked

I am a full time worker and do not like to cook when I get home. I’m looking for something nutritious and easy and tasty and from the reviews the meals seem to be just that, it seems most of the problems is with your customer service team which really puts me off ordering with your company. If you don’t have a great customer service, customers will not trust your company in handling their purchases. I will check out other food delivery company review before I make a solid decision.

2 answers
Chefgood
Simon P.Chefgood

Hi Celtic, thank you for your question and your feedback on the reviews. Our customers love our meals, and you are correct, most of our negative reviews are around customer service issues. Our quick growth has stretched our small but growing in house CS team, it is one of the main reasons why it created some frustration with delayed answers. It is our priority for 2020 to offer the best experience possible for our customers and we are putting a lot of effort towards that. We would love to see you trying our meals and give us your feedback on your experience with us. You can use the coupon FIRST20 at checkout to get $20 off you first order :).

Celtic
Celtic

Thanks Simon P. I will have a think about it Regards

Sonia

Soniaasked

I have made 10 calls to your company at all different times and no one answers the phone. Can some please contact me????

1 answer
Kaylee W.
Kaylee W.

I had this too pre Christmas but had contact straight away when I contacted them via Facebook. Hope this helps

Get an answer from our members and Chefgood representatives

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