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Reviewer Photos & Videos
Traci
- 3 reviews
These meals are delicious, healthy and great value!
I love the meals by Chef Good. They’re great sized portions, great variety and made with all fresh and healthy ingredients. We really enjoy these meals and the time they save! Delicious.
1 comment
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Best Meal Service out there!
Food is spot on, the meals are fresh healthy and portion controlled. Ive tried most of the services out there and Chefgood its the top of the bunch! As they grew so quicly the customer service did suffer but that is all sorted now. Thanks Chefgood for helping me lose 10kg in 14 weeks!
1 comment
ChefgoodChefgood
Thanks Jonny
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SammyBGreater Melbourne (Inner), VIC
- 2 reviews
- Verified customer
Super fresh meal options, great presentation.
I lead a very busy lifestyle so a healthy meal service that delivers to my door each week is a lifesaver. It was my first time ordering so I tried the Trim and Tone plan - all the meals were high in quality and well presented. I was also impressed with the packaging and how well the box kept my food chilled before it made it to the fridge!
1 comment
ChefgoodChefgood
Thanks Sammy!
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CJSydney, NSW
- 5 reviews
Very poor customer service experience
I contacted the company through submitting a support ticket the Sunday before last (its Monday today) at around 8am as they deliver overnight Sunday/Monday, and unfortunately where I live thats not viable leaving it on the street! I asked if there was a daytime option and was told yes Monday 7-5pm. So on the Wednesday I went back to support and said thank you thats great and that I have placed an order.
Sat here today on Monday thinking its 330pm better just check what time they are due, so did a live chat with someone from the team only to b...Read more
e told you've missed the cut off for delivery today by ordering last Wednesday, you should have ordered by Sunday - wait the first time I contacted your company was a Sunday and you never said anything about a cut off date and when I responded to the support ticket saying I've just placed my first order last Wednesday you didn't say anything either. I have now requested a refund and will update here to let you know how long it takes to get that processed, I have a feeling it's not going to be quick judging by my experience to date and the comments below. For someone who has never used their service before its risky to assume people know what your business cut off dates are, just go the extra mile and explain to avoid any unnecessary frustration and disappointment.1 comment
ChefgoodChefgood
Apologies about your experience, we have made some changes in the customer service team and provided extra training so this doesn't happen again. Sorry again
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I love ChefGood it’s the perfect way to keep my progress on track
I was so scared before of buying meal prep from these healthy food companies because you never know exactly what ingredients they are using or most of the time the food doesn’t really taste good. Chefgood has been a lifesaver, saving my time, money and my fitness as having the meals ready helps me to make sure that I’m eating exactly what I need at the right time. Chefgood only uses fresh local food, all natural ingredients and no sugar hiding. I really love the menu they make and you have the options to add breakfast and snacks as well what wo...Read more
uld make so much easier to track your caloric intake daily so you know that you body is getting all the nutrition it needs, plus they use a big variety of foods so you are always eating all the colours of the rainbow.1 comment
ChefgoodChefgood
Thanks Andressa
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Maddison B.Sydney, NSW
BEST MEALS EVER
I’m a busy uni student and chef good have been such a lifesaver to keep eating fresh healthy meals on the go. Every meal I’ve had is bursting with flavour and I have more energy throughout the day! Highly recommend!
1 comment
ChefgoodChefgood
Thanks Maddison!
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DingleBerry
- 4 reviews
- 2 likes
Terrible customer service
Have used chef good on and off for a while and the food was fine. Unfortunately as soon is as I had reason to contact customer service the attitude and willingness to help solve my problem has been very disappointing.
This is an opt out style subscription service which is more suited to dodgy trial apps designed to make you buy due to benign neglect and forget to cancel rather than giving you a decent service or product that you would actually want.
You don't get any email notification that your due date is approaching for changing your order...Read more
I missed the cut off to cancel an order by a few hours and they refused to give me any concession. Which is a bit disappointing but I can understand their position however their attitude was abrupt and rude. Additionally since I am away when they are going to deliver I asked them to not deliver it. They can't even do that. The message was it was my order that I didn't cancel in time so bad luck you pay for it and we will still deliver it so it can sit on the driveway and spoil. Terrible inflexible service. No customer focus whatsoever.1 comment
ChefgoodChefgood
Apologies about your experience, we have made some changes in the customer service team and provided extra training so this doesn't happen again. Sorry again
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MarcelSydney Surrounds, NSW
Atrocious customer service
Food is reasonable but not good enough to make up for the obnoxious customer service.
If you never have to contact the company by phone then you may well have a better experience than I did. I received my second delivery of food today and had some queries. Unfortunately the entitled attitude of customer service rep I dealt with today was so bad it lead me to cancelling my subscription.
I understand that anyone can have a bad day and I don't like to judge a company on one employee but this was just ridiculous. The lady I spoke to was rude and not interested in listening to my queries. I won't bore you with details but suggest contacting the company by phone prior to signing up for a subscription to get an idea of what you're in for.
1 comment
ChefgoodChefgood
Apologies about your experience, we have made some changes in the customer service team and provided extra training so this doesn't happen again. Sorry Marcel
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Cristina is the best!
Just wanted to say that Cristina is an asset to your business and always my favourite person to talk to. She is so friendly, so helpful, always in a good mood and one of the reasons that I recommend to others to try Chefgood. In fact, if I get someone else on the phone, I will always ask if they can get Cristina to call me back. Cristina is the best!
1 comment
ChefgoodChefgood
Thanks!
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Chef Good - The food is amazing!!!
I found Chef Good to be incredibly convenient for someone who doesn’t have much time and loves fresh and tasty meals.
Being focused on keeping fit and eating healthy food - Chef Good has made it easy in monitoring what i eat and when I eat.
The wonderful menus makes you look forward to picking what you can have and I love the meals being delivered to your door step.
On my first time ordering I had a few questions and Customer Service was quick, helpful and informative.
The food is amazing.
I recommend to all.
1 comment
ChefgoodChefgood
Thanks!
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N Bibi
- 5 reviews
- Verified customer
Working on their packaging and food is good
Look, I started this review pretty negative because I had ongoing delivery/packaging problems. It was disappointing because I like the food. However after speaking to the right people, I believe that they’re going to fix the problems they’ve been having. And honestly, the food is worth it because it’s really tasty.
1 comment
ChefgoodChefgood
Thanks for bearing with us!
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SaraMelbourne
- 2 reviews
- 2 likes
Great easy food and helpful customer service!
The food is amazing! So easy to use. The staff are so helpful if you have any questions. Can’t recomment highly enough!
1 comment
ChefgoodChefgood
Thanks Sara
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Jeanette Taliana
- 2 reviews
Tasty Delicious & Convenient Meals
On the F45 challenge meal plans, and let me tell you they have all been full of flavour!
Breakfast, Lunch & Dinner
Definitely will be ordering these meals at the next F45 challenge, might even add in snacks..
Lost 4.2 kg and gained 500g muscle in 4weeks.
Don’t think twice, you won’t be disappointed.
-Jeanette-
1 comment
ChefgoodChefgood
Thanks!
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AVOID - Shocking Customer Service
Good food however absolutely SHOCKING customer service!!!
[name removed] is SO RUDE, blunt, unhelpful, raises her voice and will not listen.
Very poor for the price of the packages and trying to get clarity on any question as a customer.
To the point that I do not want to call in case she answers.
Unfortunately due to [name removed], I have cancelled my subscription.
DISAPPOINTED!
1 comment
ChefgoodChefgood
Apologies about your experience, we have made some changes in the customer service team and provided extra training so this doesn't happen again. Sorry again
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C.Fmelbourne
- Verified customer
Very good meals for a reasonable price
The meals have a lot of variety and flavor. Filling for the amount of calories. The plans are suitable for an efficient weight loss. Compared to other companies I've tried a very good deal.
1 comment
ChefgoodChefgood
Thanks!
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Questions & Answers
Celticasked
I am a full time worker and do not like to cook when I get home. I’m looking for something nutritious and easy and tasty and from the reviews the meals seem to be just that, it seems most of the problems is with your customer service team which really puts me off ordering with your company. If you don’t have a great customer service, customers will not trust your company in handling their purchases. I will check out other food delivery company review before I make a solid decision.
2 answers
Simon P.Chefgood
Hi Celtic, thank you for your question and your feedback on the reviews. Our customers love our meals, and you are correct, most of our negative reviews are around customer service issues. Our quick growth has stretched our small but growing in house CS team, it is one of the main reasons why it created some frustration with delayed answers. It is our priority for 2020 to offer the best experience possible for our customers and we are putting a lot of effort towards that. We would love to see you trying our meals and give us your feedback on your experience with us. You can use the coupon FIRST20 at checkout to get $20 off you first order :).
Thanks Simon P. I will have a think about it Regards
Soniaasked
I have made 10 calls to your company at all different times and no one answers the phone. Can some please contact me????
1 answer
I had this too pre Christmas but had contact straight away when I contacted them via Facebook. Hope this helps
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ChefgoodChefgood
Thanks Traci!