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Reviewer Photos & Videos
Very rude chemist at Girrawheen shop
The chemist in this shop was so rude to clients. She did not answer questions and refuse service. Not sure how people with such attitude can work in customer services.
Goods haven’t arrived, no communication
Placed an order on March 30th, money taken and no comms since. They don’t respond to emails or calls. Tried several times, to no avail. Suspect this is fraudulent company.
Be very careful using online order system
I placed an online order with Chemist Warehouse and the payment was deducted from credit card. I checked the order after a couple of days and it had been cancelled. After querying it with the Chemist Warehouse they said that they had not received payment. I then sent them a copy of my credit card statement showing the payment had been deducted and requested a refund of the charge. They then requested that I dispute the transaction with my bank. This will take at least 6-8 weeks to resolve, meanwhile I am out of pocket for the charge, this really isn't good enough and I would be very reluctant to ever use their online system again.
poor service rude staff no return call from management
never returned my prescriptions stated had instructions to keep same products overpriced asked manager to call me to return them by post still waiting i will never shop at chemist warehouse again
Placed online order on the 23/3/20 and still haven't received my order. I have contacted via email 3 times and haven't had any reply. I also tried calling them to no avail as you can't speak to a person because they are not taking calls. I will be cancelling my order if I don't receive it today 3/04/20. I won't be doing any more online shopping with them for a while after this experience. There is no communication at all explaining the reasons for the delays and when I will receive my order.
Will never use their store again
I went to chemist warehouse for prescription, left it to return later as they are busy, when I returned much later, I stood in the correct line, waited patiently, there was no opportunity to say anything as pharmacy staff ignored me. I then asked, as soon as the opportunity arose if they could check my prescription, only to have staff be rude and delay longer, also asking if my concession had been applied was told yes it had not
Very Cheap Chemist
I regularly Shop at Chemist Warehouse. Massive range of vitamins, toiletries, medicine, etc. Prices are very reasonable, service is good, and staff are friendly and helpful. Prescription medication is very cheap if you buy the generic Brand, which I usually do ( as it's exactly the same as the more expensive non generic Brand ). A great chemist to shop at.
Chemist Warehouse North Perth - What can I say?
Yesterday I visited my local Chemist Warehouse in North Perth to have a prescription filled for essential blood pressure (6 months) and thyroid medication. Despite being told they had supplies and there being no shortage, I was informed I was limited to a 2 months supply for blood pressure medication due to COV-19. I didn’t request hand sanitiser, paper products or Ventolin.
The prescriptions were filled at a pharmacy 200m down up the street.
To gain an extra prescription fee this outlet is putting health at risk even more so when we sho...uld be keeping off the streets. Experience with delays on prior occasions when the shop was nearly empty makes one think this is an additional ploy to entice other shopping. After all the medicine is pre-packaged. Does it take 45 minutes in a near empty shop to give a client a few boxes? Currently, checking your temperature at door is a positive and probably necessary as you will be in there a while in troubling times. No doubt others visiting this place have had the same experience and Chemist Warehouse should consider a different approach given current government recommendations to stay at home. Beware.
Appalling Customer Service!
On 31/03/2020 I had the misfortune of of attending Chemist Warehouse Mentone. I left almost 30 minutes later empty handed & appalled by the treatment of the pharmacist. I asked for a ‘behind the counter’, non-prescription medication recommended by my GP. I could clearly see the assistant had dispensed it within 5 minutes. Yet the pharmacist answered two phone calls whilst I just stood there, waiting. 20 minutes later she graced me with her presence & told me she couldn’t dispense it because I was at risk of addiction. Whatever her reason, it wa...s unacceptable to leave a customer waiting in the store whilst she answered lengthy calls, all for an item she had no intention of supplying me with. She was not understaffed or overly busy. Her reply when I questioned her about the time it took, was an abrupt “I was on the phone!”. Really? Well my family and I are no longer customers!
- Chemist Warehouse Online Store
- Verified customer
On line order
2weeks still haven’t got my order sent them a message and all they can say it’s on it’s way
If I ordered from China I would’ve got it by now
For many years I have been getting Asmol on prescription from Chemist Warehouse, they always come as 2 units each time. As I am on a Government Pension I receive the 2 for $5.60. Yesterday I was given 1 unit on my prescription as they were limiting each customer, I do not mind the limiting but the cost is still the same ($5.60) - good for Chemist Warehouse 100% extra profit.
I am asthmatic. I appreciate the current situation but refusing to sell me ventolin without showing them an empty prevented is sheer stupidity. Anyone can get an emlty preventer from a genuine asthmatic if they ask for it and present it as "proof". Limiting purchases of ventolin after non asthmatics have hoarded them is counter productive. Those people aren't buying them anymore.
If ANYONE had ANY common sense, this would not be the situation.
A special thanks to the pharmacist at Chemist Warehouse in Lower Plenty for providing this informatio...
Most annoying hold music in the world
Their hold music is enough to drive you mad. They need to sort it out and get their marketing department in line! Other than that, good store and products but this hold music has destroyed me.
Not even one star!!!
Over a week to send the item, as in to actually send it, still haven't got it, hasn't moved for over a day in melbourne! never ever again will I use this company, EVER!
Help in difficult times
Passing through on way home from Doctor's visit, thought i'd call in and get the last script filled for Crestor & Micardis. Walked around shop for 5 minutes and was called over by the pharmacist and told that as i had obtained the meds only 10 days ago he couldn't fill it until it was 20 days after the last one. I'm 77 and since there's a pandemic on am trying to stay at home as who knows in 10 days time i may not feel like going out again. Surely a bit of leeway/compassion could have been shown. I'm over Chemist Warehouse.
Poor advice, poor customer service - Polaris (Bundoora) Victoria
My wife spends thousands - literally thousands - of dollars at Chemist Warehouse each year, mostly at the Polaris (Bundoora) store.
Recently she has been taking a strong antibiotic for a gut problem, and was advised by her GP to take a pro-biotic. Faced with a range of options, she asked for a recommendation from one of the duty pharmacists (young male) who directed here to a particular brand, and within that brand the variety branded as "Women's Health". She very specifically asked if it would be better to take the broad spectrum variety an...d the pharmacist again steered her towards the "Women's Health" variety. When she got home and started to open the bottle she noticed that the "Women's Health" variety was targeted at vaginal health not gut health. We returned to the store and asked to speak to the pharmacist, this time being directed to the other one on duty (young female). This pharmacist advised my wife that the variety she had purchased was good for treating thrush, but when my wife said she didn't have thrush and wanted something for her gut the pharmacist just kept repeating that many women do get thrush. My wife then asked her what she would have recommended. The pharmacist left the dispensary and took us down to where the probiotics were. She started to select a different brand, and my wife asked her to comment on the brand the first pharmacist had advised. The pharmacist insisted that that all probiotics were the same (despite there being many different varieties) and that the first pharmacist's advice had not been wrong. When my wife asked if she could exchange the bottle she had purchased for a more appropriate variety the pharmacist became very rude and officious, even cutting my wife off as she spoke.
Slow or no service
Products are all okay when and if they arrive.Quick to take payment but slow to send.Customer service is non existent Doubt if I will purchase from them again even if the price is a good deal
Refund. Order# 41297686
I cancelled an online store collect order after chemist warehouse did not fulfil the total order quantity on 27/02/20. I am still awaiting my refund after contacting them on different occasions. They haven’t even responded to my emails. Shame on you for customer negligence and lack of service. I want my money back before taking this further.
- Chemist Warehouse Online Store
- Verified customer
Arrogant and rude staff member
Do not go to the Armardale branch, some of the staff there are completely rude. I wish I could not have given even one star, the gentleman answering the phone claiming towork in dispensary tonight (19.03.20) in the evening was completely unhelpful. After calling the branch to inform them that I had bought a product from Chemist Warehouse the gentleman told me to come in and I drove for 30 minutes to get there only for him to tell me to go to another branch tomorrow. All of this could have been communicated when I called earlier. He offered no ...assistance whatsoever. When i asked for a name he was rude and dismissive and 'He didnt care' and said "I want nothing to do with this". I realise that I am one customer, but I feel, being dismissed, without even offering an apology to make me drive all the way to Armardale is both insulting and degrading.
Huge range at great prices
Chemist warehouse is always my go to for any chemist needs. They are usually the cheapest and have a great range of products. I generally do some research of the products on their website first though if looking for a supplement as having them sorted by brand in store can be frustrating, but online I can type in 'magnesium' for example and compare the products that come up and make a decision much easier before going in to the store.
Questions & Answers
Can prescription medication be purchased online
Do you have a thermometer for sale please.
Flu vax voucher
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