There was discount buy 2get one free . I did too much shopping . When I check the bill one free thing also they charged the same .poor service can't explain more

Always I find what I need in Chemist Warehouse. All their product are cheaper than any other chemist. Staff are friendly and polite but some of them don't know where are the products.

Went to the Liverpool chemist warehouse today the lady that help me was so friendly and didnt mind walking around the store with me showing other products that I may have been interested in. Very knowledgeable and was in all a great experience. Ended up buying more then I intended to. But was worth it. Great sales.

Rude staff not service focused. Stood there and was ignored. I finally got their attention after they had walked passed me 3 times. When asking about what the new fragrance was in a particular brand they had no idea. I asked test a fragrance and was told that they didn't have any and that I would need to search on my phone for the fragrance I wanted, then the staff member walked away. I instead needed to go into Myer and purchase a fragrance. I would expect this type of service from McDonald's not Chemist Warehouse. Staff should be trained up before allowing them to deal with customers.

Only purchase when there are good real specials. Staff don't always know where products are but are always polite and helpful. Consider price/performance as good as are a discount store.

My first visit to the newly opened CW at Stirling Central will be my last. The store looks great, clean and well stocked but being ignored by staff behind the counter was terrible. I asked if I could pay for the two items and was told no because she was busy with click and collect. If I put an online order as priority over a walk in customer I'd be looking for a new job.

I have been using Jean Paul Gaultier perfume for more than ten years .
Few months ago I bough one 125 ml bottle from Chemist Warehouse at good price.
The price was good but the perfume is not the original.
Thats why is all cheap, because is all not original.
I should say is a bad fake perfume.
Never ever I will buy again.
Money thrown away ......
If you look for a perfume, I suggest to spend more but get one from a department store.

I was given a flyer at checkout when I shopped a few days prior this so called surprise and mystery sale from 4pm and 8pm and thought I'd check it out. One of the sales person did not know his products, keep saying that he did not know what the product look like and was hopeless. He did not seem to know what was on sale/special and what was not. Instead of saying I don't know, try using words such as "I am not familiar with the product but I will check this for you". Chemist Warehouse artarmon, this guy is not worth keeping. You try to make your mark in Artarmon NSW so prove it that you are worth the while!

Went back to the Chemist Warehouse Wollongong Central store for a refund but got abused by the so called store manager who was horrible, rude and on a power trip! Never shop here, unless you want a bad experience!

provided script and was advised a wait of 20 minutes. Went and did something else for 1/2 hour, came back to pick up script and was advised it wasn't ready. Waited another 15 minutes before asking for my script back. Another 5 minutes while they searched for the script before locating it with the medication. Upon being queried about this the pharmacist said he'd called my name. I replied that I had checked whether the script was ready when I came back to the store and then waited and my name was not called out. He repeated that he did. Same pharmacist throughout.

I bought some medicine from chemist warehouse oxford street, I went back to the store for a refund but the customer service i received was horrible and rude. The pharmacist or manager was asian lady who came and talk to me while she was eating, by looking at that i felt disgusting, so unprofessional.

Never go back again

Chemist warehouse needs to be more clear on their return policy on the docket. It should not misguide the customer by giving them half the information. It is mentioned on the receipt that refunds and exchanges will not be accepted after 7 days but when you go there to return with in 7 days they tell you another story which is not even on the receipt. Then you get harassed by the manager they question on your English and manager called it an argument when seeking clarification from the staff .
Really Horrible Experience.

Went to the on located in Epping. Customer service is average to mediocre. However, we've been charged much more that quoted twice now. The first on was in June, and we didn't realise until we got home and didn't have time to come back as we were in a hurry to travel. The same happened yesterday, where the price on the shelf was different from what's on the receipt. Again, forgot to check until home and didn't want to bother coming back and deal through some drama for $3. Will just avoid their product from now on and use our local chemist shop from now on. At least, we get much better service there and there is no surprises like this.

Poor customer service. Went into Chemist Warehouse Murray Bridge looking for something, and couldn't find what I was looking for. So asked a lady who worked there and she didn't even look up and look at me and replied we don't have that here go to another chemist and find it. I work in Customer Service so I know how tuff it is but this was unacceptable. Will not be returning my business there!