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Physical Store, Online StoreReviewer Photos & Videos
Laurel B.South East Queensland, QLD
No Return Allowed
I was at my Doctors having a dressing changed.
I was using a specific dressing for a nasty leg ulcer which the surgery did not keep, so they requested that I go to Chemist Warehouse next door and purchase one at my expense.
However, the Chemist did not stock that particular item and instead suggested another product which the assistant advised, would be equally as good for my ulcer. The package contained TWO dressings at a cost of around $18.00. However, upon returning to the doctor's surgery, I was advised that this substituted dressing wa...Read more
s not suitable for my ulcer. The product was unopened as all the information and photos were on the box. Upon requesting a return from Chemist Warehouse, and despite my explanation that it was a substitute item suggested by a staff member, my request was denied. I thought that this was against the Product Return Law??Similar opinion? Write a review on ieatwords.com.au!
- Chemist Warehouse Online Store
- Verified customer
Don’t even know their orders!
placed a click and collect, received a text from the Bulleen store to advise it was ready to pick up. However no one knows about it and [name removed] I spoke to showed nothing but attitude. I explained to her I shouldn’t be out with my compromised immune system given the current pandemic. Once again she had nothing but attitude so I was furious and told her to screw off. I go to log on to my app today to see if I got a response from the store low and behold they canceled my log in details. Guilty as charged I believe. Simply shocking service!
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harryPerth, WA
- Chemist Warehouse Physical Store
- Verified customer
Assistant at chemist warehouse said mouthwash dont come with expiry.
I went to till 01 to get help but couldnt as the assistant was busy talking to security guard. Finally waited for assistant but he wasnt interested to help he said mouthwash dont come with expiry date and unfortunately there is noone else who could help you at this time. Went near the other end, took help of another assistant he guided properly to choose another mouthwash.
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Worst online experience I have had.
In 2020, it should not even be possible to be this bad with product delivery and service. Wish I had read the reviews before placing an order, but as it is a generally trusted company here in Australia I did not think it would be a problem. Got a message that some of the products was sold out from the dispatch centre, but would shortly be sent from another dispatch centre. I placed this order over two weeks ago, and still have not heard anything about the missing product. No shipping confirmation, no anything. I received the first part of the o...Read more
rder yesterday, but it seems like the "sold out" product is completely forgotten and ignored. Tried contacting via mail and Facebook. Everything is paid for. Absolutely horrible. Never, ever experienced this when online shopping anything before, and it is something I do pretty much every week.Similar opinion? Write a review on ieatwords.com.au!
- Chemist Warehouse Online Store
- Verified customer
Dreadful Service
We are two over 70’s both with heart conditions and due to the ongoing pandemic and self isolating used Chemist Warehous online for the first time. Ordered our prescriptions on 23rd March. Our account was debited on 24th March. It is now 14th April, we are out of tablets and still no delivery from Chemist Warehouse. I spoke to the receptionist who was apologetic but said it was down to Australia Post. I want my prescriptions back and now have to contact my doctor to see if he will issue an emergency script for us. I could never, and would never...Read more
recommend Chemist Warehouse. I know things are not easy at the moment but should the first priority really have been to debit our account. Despicable treatment in a time of Crisis. Poor show Chemist Warehous.Similar opinion? Write a review on ieatwords.com.au!
Monica MPerth, WA
- 4 reviews
Chemist Warehouse North Perth
Chemist Warehouse North Perth - the staff are so friendly and always there to help.
I was particularly happy to deal with this average height blonde hair chick (didn't catch her name). When asked for assistance to find products, she knew exactly where every product could be found on the shelf and guided me through the shop with patience. It's always a pleasure to meet ppl like her.
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Belinda CarterCanberra Central 2601, ACT
Cheapest Perfumes
Hands down they have the cheapest perfumes where others sell almost double the price. They are always my go to guys for buying perfumes. The staff are also quite helpful.
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Indah ThomasGreater Melbourne (Outer), VIC
- 2 reviews
Really good
We bought Euky Bear warm steam Vaporiser. Easy to find it in the chemist. Help my kids and me, when we have flu and cold. It works for us, really love it
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The reviewer stated that an incentive was offered for this review
J60913South East Queensland, QLD
- 30 reviews
- 3 likes
Flu shot at Chemist Warehouse
Chemist Warehouse Pimpama, Booked and paid online for a flu shot last week, was called into room, no alcohol swab, young girl gave me shot, pinched my arm and absolutely jabbed in needle, have never bled so much from an injection before, totally surprised, have never had this done to me before, will use doctor’s surgery from now on
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Good PeoplePerth
- 3 reviews
Very rude chemist at Girrawheen shop
The chemist in this shop was so rude to clients. She did not answer questions and refuse service. Not sure how people with such attitude can work in customer services.
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Goods haven’t arrived, no communication
Placed an order on March 30th, money taken and no comms since. They don’t respond to emails or calls. Tried several times, to no avail. Suspect this is fraudulent company.
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MelSouth East Queensland, QLD
- 2 reviews
Be very careful using online order system
I placed an online order with Chemist Warehouse and the payment was deducted from credit card. I checked the order after a couple of days and it had been cancelled. After querying it with the Chemist Warehouse they said that they had not received payment. I then sent them a copy of my credit card statement showing the payment had been deducted and requested a refund of the charge. They then requested that I dispute the transaction with my bank. This will take at least 6-8 weeks to resolve, meanwhile I am out of pocket for the charge, this really isn't good enough and I would be very reluctant to ever use their online system again.
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djcLEUMEAH
- 2 reviews
poor service rude staff no return call from management
never returned my prescriptions stated had instructions to keep same products overpriced asked manager to call me to return them by post still waiting i will never shop at chemist warehouse again
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anaMelbourne
- 9 reviews
No communication
Placed online order on the 23/3/20 and still haven't received my order. I have contacted via email 3 times and haven't had any reply. I also tried calling them to no avail as you can't speak to a person because they are not taking calls. I will be cancelling my order if I don't receive it today 3/04/20. I won't be doing any more online shopping with them for a while after this experience. There is no communication at all explaining the reasons for the delays and when I will receive my order.
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Will never use their store again
I went to chemist warehouse for prescription, left it to return later as they are busy, when I returned much later, I stood in the correct line, waited patiently, there was no opportunity to say anything as pharmacy staff ignored me. I then asked, as soon as the opportunity arose if they could check my prescription, only to have staff be rude and delay longer, also asking if my concession had been applied was told yes it had not
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Tony
- 10 reviews
Very Cheap Chemist
I regularly Shop at Chemist Warehouse. Massive range of vitamins, toiletries, medicine, etc. Prices are very reasonable, service is good, and staff are friendly and helpful. Prescription medication is very cheap if you buy the generic Brand, which I usually do ( as it's exactly the same as the more expensive non generic Brand ). A great chemist to shop at.
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Gary 60Perth, WA
- 2 reviews
Chemist Warehouse North Perth - What can I say?
Yesterday I visited my local Chemist Warehouse in North Perth to have a prescription filled for essential blood pressure (6 months) and thyroid medication. Despite being told they had supplies and there being no shortage, I was informed I was limited to a 2 months supply for blood pressure medication due to COV-19. I didn’t request hand sanitiser, paper products or Ventolin.
The prescriptions were filled at a pharmacy 200m down up the street.
To gain an extra prescription fee this outlet is putting health at risk even more so when we sho...Read more
uld be keeping off the streets. Experience with delays on prior occasions when the shop was nearly empty makes one think this is an additional ploy to entice other shopping. After all the medicine is pre-packaged. Does it take 45 minutes in a near empty shop to give a client a few boxes? Currently, checking your temperature at door is a positive and probably necessary as you will be in there a while in troubling times. No doubt others visiting this place have had the same experience and Chemist Warehouse should consider a different approach given current government recommendations to stay at home. Beware.Similar opinion? Write a review on ieatwords.com.au!
GMWGreater Melbourne (Metropolitan), VIC
- 5 reviews
Appalling Customer Service!
On 30/03/2020 I had the misfortune of of attending Chemist Warehouse Mentone. I left almost 30 minutes later empty handed & appalled by the treatment of the pharmacist. I asked for a ‘behind the counter’, non-prescription medication recommended by my GP. I could clearly see the assistant had dispensed it within 5 minutes. Yet the pharmacist answered two phone calls whilst I just stood there, waiting. 20 minutes later she graced me with her presence & told me she couldn’t dispense it because I was at risk of addiction. Whatever her reason, it wa...Read more
s unacceptable to leave a customer waiting in the store whilst she answered lengthy calls, all for an item she had no intention of supplying me with. She was not understaffed or overly busy. Her reply when I questioned her about the time it took, was an abrupt “I was on the phone!”. Really? Well my family and I are no longer customers!1 comment
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GeeSydney, NSW
- 3 reviews
- Chemist Warehouse Online Store
- Verified customer
On line order
2weeks still haven’t got my order sent them a message and all they can say it’s on it’s way
If I ordered from China I would’ve got it by now
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Asmol Prescription
For many years I have been getting Asmol on prescription from Chemist Warehouse, they always come as 2 units each time. As I am on a Government Pension I receive the 2 for $5.60. Yesterday I was given 1 unit on my prescription as they were limiting each customer, I do not mind the limiting but the cost is still the same ($5.60) - good for Chemist Warehouse 100% extra profit.
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Questions & Answers
The Kaiserasked
Ordered Tiffany perfume online as am self isolating, the perfume is nothing like the Tiffany perfume I have previously bought from David Jones, is it real, is it old stock, it stinks like flyspray. Emailed them and received a curt reply that they have a large turnover etc etc. no recourse I paid $170 for this!
No answers
Kathyasked
Can prescription medication be purchased online
No answers
Mary C.asked
Do you have a thermometer for sale please.
1 answer
Clearly they don’t answer here.
Why have you refused to check their online website which has the answer?
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GMW
Their customer service representatives are equally appalling. Asked her to call me back the next day as I was at work. Never heard from them again. Please support your local pharmacy rather than Chemi... Read more
st Warehouse. My experience has been positive since I stopped shopping at Chemist Warehouse.