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Reviews

1.8

1,582 reviews
5
(192)
4
(87)
3
(48)
2
(152)
1
(1,103)
  • Product Quality
    2.9 (224)
  • Return Claim MadeYes (42) · No (258)
  • Shipping
    2.3 (62)
  • Customer Service
    2.0 (188)
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Laurel B.

Laurel B.South East Queensland, QLD

No Return Allowed

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationCapalaba Qld
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Don’t even know their orders!

published

placed a click and collect, received a text from the Bulleen store to advise it was ready to pick up. However no one knows about it and [name removed] I spoke to showed nothing but attitude. I explained to her I shouldn’t be out with my compromised immune system given the current pandemic. Once again she had nothing but attitude so I was furious and told her to screw off. I go to log on to my app today to see if I got a response from the store low and behold they canceled my log in details. Guilty as charged I believe. Simply shocking service!

Product Quality
Return Claim MadeNo
harry

harryPerth, WA

Assistant at chemist warehouse said mouthwash dont come with expiry.

published

I went to till 01 to get help but couldnt as the assistant was busy talking to security guard. Finally waited for assistant but he wasnt interested to help he said mouthwash dont come with expiry date and unfortunately there is noone else who could help you at this time. Went near the other end, took help of another assistant he guided properly to choose another mouthwash.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMorley WA
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Worst online experience I have had.

published
Product Quality
Return Claim MadeNo

Dreadful Service

published
Shipping
Return Claim MadeNo
Monica M

Monica MPerth, WA

  • 4 reviews

Chemist Warehouse North Perth

published

Chemist Warehouse North Perth - the staff are so friendly and always there to help.
I was particularly happy to deal with this average height blonde hair chick (didn't catch her name). When asked for assistance to find products, she knew exactly where every product could be found on the shelf and guided me through the shop with patience. It's always a pleasure to meet ppl like her.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Perth
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Belinda Carter

Belinda CarterCanberra Central 2601, ACT

Cheapest Perfumes

published

Hands down they have the cheapest perfumes where others sell almost double the price. They are always my go to guys for buying perfumes. The staff are also quite helpful.

Customer Service
Product Quality
Indah Thomas

Indah ThomasGreater Melbourne (Outer), VIC

  • 2 reviews

Really good

published

We bought Euky Bear warm steam Vaporiser. Easy to find it in the chemist. Help my kids and me, when we have flu and cold. It works for us, really love it

Customer Service
Product Quality
Return Claim MadeYes
Store LocationWerribee plaza
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The reviewer stated that an incentive was offered for this review

J60913

J60913South East Queensland, QLD

  • 30 reviews
  • 3 likes

Flu shot at Chemist Warehouse

published

Chemist Warehouse Pimpama, Booked and paid online for a flu shot last week, was called into room, no alcohol swab, young girl gave me shot, pinched my arm and absolutely jabbed in needle, have never bled so much from an injection before, totally surprised, have never had this done to me before, will use doctor’s surgery from now on

Customer Service
Product Quality
Store LocationPimpama
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Good People

Good PeoplePerth

  • 3 reviews

Very rude chemist at Girrawheen shop

published

The chemist in this shop was so rude to clients. She did not answer questions and refuse service. Not sure how people with such attitude can work in customer services.

Customer Service
Return Claim MadeNo
Store LocationGirrawheen, WA

Goods haven’t arrived, no communication

published

Placed an order on March 30th, money taken and no comms since. They don’t respond to emails or calls. Tried several times, to no avail. Suspect this is fraudulent company.

Return Claim MadeNo
Mel

MelSouth East Queensland, QLD

  • 2 reviews

Be very careful using online order system

published

I placed an online order with Chemist Warehouse and the payment was deducted from credit card. I checked the order after a couple of days and it had been cancelled. After querying it with the Chemist Warehouse they said that they had not received payment. I then sent them a copy of my credit card statement showing the payment had been deducted and requested a refund of the charge. They then requested that I dispute the transaction with my bank. This will take at least 6-8 weeks to resolve, meanwhile I am out of pocket for the charge, this really isn't good enough and I would be very reluctant to ever use their online system again.

Product Quality
Return Claim MadeNo
djc

djcLEUMEAH

  • 2 reviews

poor service rude staff no return call from management

published

never returned my prescriptions stated had instructions to keep same products overpriced asked manager to call me to return them by post still waiting i will never shop at chemist warehouse again

Customer Service
Product Quality
Return Claim MadeNo
Store Locationmacquarie fields
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ana

anaMelbourne

  • 9 reviews

No communication

published

Placed online order on the 23/3/20 and still haven't received my order. I have contacted via email 3 times and haven't had any reply. I also tried calling them to no avail as you can't speak to a person because they are not taking calls. I will be cancelling my order if I don't receive it today 3/04/20. I won't be doing any more online shopping with them for a while after this experience. There is no communication at all explaining the reasons for the delays and when I will receive my order.

Shipping
Return Claim MadeNo

Will never use their store again

published

I went to chemist warehouse for prescription, left it to return later as they are busy, when I returned much later, I stood in the correct line, waited patiently, there was no opportunity to say anything as pharmacy staff ignored me. I then asked, as soon as the opportunity arose if they could check my prescription, only to have staff be rude and delay longer, also asking if my concession had been applied was told yes it had not

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWestfield plenty valley
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Tony

Tony

  • 10 reviews

Very Cheap Chemist

published

I regularly Shop at Chemist Warehouse. Massive range of vitamins, toiletries, medicine, etc. Prices are very reasonable, service is good, and staff are friendly and helpful. Prescription medication is very cheap if you buy the generic Brand, which I usually do ( as it's exactly the same as the more expensive non generic Brand ). A great chemist to shop at.

Customer Service
Product Quality
Return Claim MadeNo
Gary 60

Gary 60Perth, WA

  • 2 reviews

Chemist Warehouse North Perth - What can I say?

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationChemist Warehouse North Perth
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GMW

GMWGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Appalling Customer Service!

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMentone Victoria 3194
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1 comment
GMW
GMW
Gee

GeeSydney, NSW

  • 3 reviews

On line order

published

2weeks still haven’t got my order sent them a message and all they can say it’s on it’s way
If I ordered from China I would’ve got it by now

Shipping
Return Claim MadeNo

Asmol Prescription

published

For many years I have been getting Asmol on prescription from Chemist Warehouse, they always come as 2 units each time. As I am on a Government Pension I receive the 2 for $5.60. Yesterday I was given 1 unit on my prescription as they were limiting each customer, I do not mind the limiting but the cost is still the same ($5.60) - good for Chemist Warehouse 100% extra profit.

Return Claim MadeNo
Store LocationBlacktown
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Questions & Answers

The Kaiser

The Kaiserasked

Chemist Warehouse Online Store

Ordered Tiffany perfume online as am self isolating, the perfume is nothing like the Tiffany perfume I have previously bought from David Jones, is it real, is it old stock, it stinks like flyspray. Emailed them and received a curt reply that they have a large turnover etc etc. no recourse I paid $170 for this!

No answers
Kathy

Kathyasked

Chemist Warehouse Online Store

Can prescription medication be purchased online

No answers
Mary C.

Mary C.asked

Chemist Warehouse Online Store

Do you have a thermometer for sale please.

1 answer
Fired Up
Fired Up

Clearly they don’t answer here.
Why have you refused to check their online website which has the answer?

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