Placed two orders with Chempro, both in stock at time of order and then out for delivery on their website. Two weeks later I had to chase up, not in stock and a refund!

Ordered and paid for items at beginning of March, then heard nothing more about delivery date or if items are on backorder. They wont respond to any of my multiple emails or phone calls. Kept on hold and then the phone call is disconnected. So happy to take your money and give nothing in return. Absolutely terrible lack of service, avoid at all costs. Shame on you Chempro! I have just reported them to the Dept of fair trading.

What you are doing is scamming people in a time of need. Either update your processes or refund EVERYONE's money immediately. It is essentially theft given that you clearly do not have products in stock or cannot fulfil them effectively.

I placed an order 5 days ago and have had no update or shipping notification (the items were in stock when I placed the order). I have emailed asking for an update with no reply, and I just tried calling, only to have my call cut off, after I had been on hold for 20 minutes.

Appalling. Of course they were very quick to take my money.

I ordered over $100 worth of items on Tuesday last week. They said they were in stock. I emailed asking for an estimated time of arrival. Someone responded and wouldn't tell me. They didn't appear to even bother to look into my order as her response was generic. I then said my order was advertised as being "in stock", when is the estimated arrival time? It is now four days since I ordered and three days since the last email from them. I wouldn't recommend purchasing from Chempro if you want a stress free transaction. My money has been taken and I have no idea where my product is.

I have been going to the Chempro pharmacy at Cheltenham Rd in Robina for 20 years and I found them to have excellent communication and service. They are a diabetic pro outlet and I can't say enough about the staff there and it's proprietor Nav. The other franchises may want to learn from the success of this store.

I went in to buy some cold and flu tablets and wanted to purchase a bit more. The lady who served me was extremely impatient, loud and was pretty much yelling at me. I really do not know why as i am not deaf. i left and spent 100.00 at chemistwarehouse for prebiotics. Id rather give it to a chemist who appreciate my business.

Two weeks ago I order a pair of thinning scissors. I received my order confirmation and payment receipt and NOTHING ELSE.phoning the customer service people three times I have just been fobbed with all sorts of excuses. Originally, I was told the goods needed to be ordered and I would receive an email letting me know they were out of stock. This never happened and subsequent calls get no response except the goods have to be ordered and they will let me know when they are being dispatched. No indication of which century this will happen. Thankfully the purchase was only $27 so I guess that's the price I will pay for choosing Chempro. In future I will stick to Chemist Warehouse and Pharmacy Direct.

Bought vitamins online and were given product that is expiring in 1 month. And the colour is so stale and I had to throw it away. Terrible ethic. Other vitamins were expiring in 3 months.

Depending on store location and staff serving me, there are many times that I will be given a lecture and made to feel like a drug addict when buying panadol osteo, nurofen or prescription medications. When I tell them that I am acting on the advice of my doctor, they start asking me too many questions and make me feel like I have to answer them, or not be served. This is too intrusive, I see my doctor regularly, I don't need a pharmacy Assistant telling me that I should see my doctor or that I have been taking something for however long.

So much for discretion. Appalling service!
Will never ever go back!
Medication incorrect, minimal products.
Nothing good to say at all.
Pharmacist utterly awful behaviour.
My children have better manners.
Say one thing and do another

Chempro Southport Late Night Chemist have been absolute lifesavers. I often forget to my script refilled until he last minute - and having s chempro open near me in the evening has saved me a lot of hassle.

The staff are friendly and knowledgeable, and are willing to provide guidance and advice.