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Reviews

4.5

200 reviews
5
(167)
4
(7)
3
(0)
2
(3)
1
(23)
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Professional, efficient and considerate

published

My move with Chess was from a storage facility to a 3 bedroom home in Adelaide. Chess were able to arrange this for me at short notice, and the entire process was completely stress free. Brad and Chris were professional and considerate, and I can not recommend them highly enough. They were excellent.



Review collected in partnership with Chess Moving

Roughted

published

Paid in full to ship our belongings to uk last September, it’s now April our belongings are stuck at the docks because chess didn’t pay the shipping I now have to pay again which will bankrupt me,don’t let them rip you off

2 comments
Chess Moving
Paul L.Chess Moving
Bill Armstrong
Bill Armstrong

I shipped with chess moving as far as I’m concerned I don’t care who you want to blame if you’re called chess moving your just as responsible,

Lesley Odfeldt

Lesley OdfeldtSouth-East, TAS

Use Chess Hobart for best value moves and stress free by wonderful staff. Crew of good humour competent and efficient.

published

My move is to go a long distance to Perth WA. All pieces were packed securely and expediently. A whole Half house of furniture and personal effects. Including washer microwave and fridge. And a car!



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Lea

LeaSouth-East, TAS

Very happy with timely delivery and professionalism of Chess Moving

published

Our town house in Clifton Hill (Vic) was over 3 levels so lots of stairs and a large quantity of furniture and boxes. Our new home in New Norfolk (Tas) also had tricky stairs however this did not matter to the crew from Chess. Fuss free and nothing was too much trouble!

Scott.W

Scott.WPerth, WA

NOT HAPPY

published

The Move was rocking from the start, nearly a month has gone by and I do not know where my stuff is, i have not received a return call. nor my money back. I did purchase insurance but i have been thrown around to lawyers and other branches. I just want my stuff to actually arrive and to speak to someone who can help.

1 comment
Scott.W
Scott.W

Still waiting to get my money back as another company had to take over the delivery of my goods.
No one will reply

Kapil

Kapil

  • 2 reviews

Moving interstate

published

Chess Moving have done an excellent job so far. They have packed and uplifted our goods with no reason to complain. Am very satisfied with the service and they also complied with our special requests.
Will definitely recommend them for anyone wanting to move house.

Gowrieboy

Gowrieboy

  • 2 reviews

The Best Removal Ever

published

Chess Moving Canberra has to be the best home contents removalist ever. The two guys, Jack and Liam, who were allocated to pack and move our home contents from a three-bedroom townhouse, apart from being absolute gentlemen, showed professionalism in the way that went about packing items, even though the move was to be only a 10-minute drive away. When packing was completed they were joined by two others and the four of them wasted no time in loading the truck. On arrival at our new address they soon had the goods unloaded and were prepared to open whatever cartons we chose. And Jack returned a few days later and took away all the empty cartons. In all, one of the best moves we've ever had, and we've now had 22 of them.

Murray Bain

Murray BainSouth East Queensland, QLD

  • 2 reviews

A stress free move at realistic rates!

published

We have just completed a two part move from Cairns to SE Qld. From the first contact to the final handshake we have been totally impressed by the levels of service, professionalism and enthusiasm shown by all we came into contact with at GNR/Chess Removals. This team ticked all the great service boxes from price to packing and then delivery. A full four bedroom house and cottage was uplifted and delivered on time, complete and no breakages. Highly commend David and the team in Cairns and Brisbane.

Review collected in partnership with Chess Moving

Richard

RichardPerth, WA

Warning: Do Not Use!!!!!!

published
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Friendly and Hassle Free Interstate Move

published

Review collected in partnership with Chess Moving

AFM

AFMSouth East Queensland, QLD

Can't be faulted

published

Professional and hassle-free move

published

Very impressed by the team. Through a variety of circumstances and changes of work etc, I have moved 7 times in the past 10 years. While I don't believe it is possible to 'love moving' the team made it hassle-free. Based on past experience (incl. with AFRA members), I had resigned myself to the fact that things would go wrong and things would get damaged. I am very happy to say that this was not the case. Other removalists have damaged furniture and actually stolen goods of value. No such hassles here. Great job team. I can recommend Chess Adelaide to anyone.

Review collected in partnership with Chess Moving

Ramesh

RameshSydney, NSW

  • 2 reviews

Worst service ever

published
RhysG

RhysGSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

SA to Qld move. Daunting for us. Easy for them.

published

BIG move SA to storage to Qld. 7 months. Johanna quoted with many years of experience.
Everything was on time.
No breakages.
All promises kept.
The moving guys took excellent care.
I could use my own lock on the shipping container.
The guys at the Qld unload end, put their music on and worked like machines (with a smile on their faces)
The quality of the move is remembered long after the cost (which was reasonable)
Cant believe there was NO hiccups
Thank you

Fransiska

FransiskaSydney, NSW

Satisfied customer!

published

I engaged Chess Moving to ship my personal effects from self-storage in Sydney to Brisbane, whilst I'm not physically present in Australia. The Chess team handled my inquiry very professionally from the start. They were very prompt in giving me quotes, answering all my questions, handling the pick-up from my storage and delivering to Brisbane. They know what they are doing and made me at ease with everything. Thanks Chess Moving team for your professionalism. Recommended removalist!

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AGS

AGSCanberra 2600, ACT

Awesome and effortless

published

Chess Removalists did a fantastic and seamless job in moving me between houses in Canberra. They arrived on time and were very careful in moving some very delicate furniture. The service was friendly, price reasonable and we couldn't ask for better. I would definitely get them back, although we are in no hurry to move anytime soon

ACT Resident

ACT ResidentCanberra Central 2601, ACT

Couldn't be happier! I would highly recommend Chess Moving in Canberra

published

We used Chess Moving in Canberra as they did a letterbox drop following a recent sale. From the moment i met with Andrew for the quote i felt at ease i was dealing with a company who was professional and with extensive experience. I was also surprised to hear they supplied boxes, wardrobes, packing paper, tape and linen bags at no additional charge!. Chess moved out our 4 bedroom home, with half our contents into a temporary residence and the remainder into storage. The team of 4 boys on the day + 2 trucks were polite, very accommodating and moved the entire house out within hours without damaging a single item. I couldn't be happier!

TrishH

TrishH

  • 2 reviews

Excellent Service

published

After having our belongings in storage for 18 months in Cairns, we needed to have it transferred to Brisbane. All the arrangements were done over the phone, very prompt service, and it was at Brisbane less than 3 days. The removal truck arrived spot on the time given, Staff were very friendly and moved our belongs with CARE and RESPECT into our unit. Will gladly recommend this company to any one who needs a removalist and will call upon them, if and when we move again. WELL DONE to everyone for a prompt, service, and knowing that you have a VERY SATISFIED CUSTOMER, Thank You, Patricia & Wayne

Excellent Service and back up support

published

We arranged our move from Canberra to Perth with Chess Moving. The office staff provided us with expert advice. The removalists turned up on time to pack all our belongings from our 4 bedroom town house. They were efficient and very professional and nothing was too much trouble during what can be a very stressful time.

DC

DCPerth, WA

  • 2 reviews

Fantastic, efficient and pleasant

published

We moved a 3 bedroom house to a local unit about 10 minutes away. Love the service, the company and staff. From the moment we got a quote to when the movers arrived and left everything was done efficiently, quickly and with respect. Everything was wrapped beautifully, the movers were polite, helpful and made great suggestions. They did everything with thought, were well planned, loaded everything carefully. I just can't say enough. Thanks Jess, Drew and Rory, full marks for customer service. I know who I will be using again.

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Questions & Answers

sisco

siscoasked

TAS, Launceston

Can you pay half cost of removal when furniture is picked up an the rest upon delivery?

1 answer
Chess Moving
Paul L.Chess Moving

Hello Sisco

We will need specific details of you move before we can respond

Regards
Chess Moving Australia

cat1957

cat1957asked

Chess Moving

Why dont chess removal except responsible when they damage goods and even brake them? my vacuum is so damaged it dosent work to power

1 answer
Chess Moving
Paul L.Chess Moving

Hello car1957

To answer your question we do require more information. When we offer a service in our quote for insurance cover as an option and if you select not to take this option it is sometimes very difficult to process your claim. As in every insurance policy there is always an excess to pay and in small claims such as vacuums this excess usually $500.00 may come into play. Transporting personal effects and household items to a new location is complex process especially if your items are transported interstate or overseas as there are third parties who handle shipping containers, such as the rail for interstate and shipping lines for overseas so there is a period where your goods our out of any removal companies control this is just the way goods are transported in the modern era for efficiency, time and pricing. If you could please send your name, reference number and where you moved from to [email protected] we can look into the matter for you.

Regards paul

Trace

Traceasked

Chess Moving

Would like to know how much it would cost for 10 large boxes to purchase?

3 answers
Chess Moving
Paul L.Chess Moving

Where are you located in Australia ?

Chess Moving
Paul L.Chess Moving

If you could explain further please. We would like to understand the basis for your remarks and we pride ourselves and service and transparency. Please contact me at [email protected] so we can communicate further on this please.

Regards Paul

Chess Moving
Paul L.Chess Moving

We have not heard from you further on this matter and would like some further information so we can investigate please. Please send your information to [email protected].

This is important to us so please send the details of your complaint

Get an answer from our members and Chess Moving representatives

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