- Chess Moving SA, Adelaide
- Verified customer
Professional, efficient and considerate
My move with Chess was from a storage facility to a 3 bedroom home in Adelaide. Chess were able to arrange this for me at short notice, and the entire process was completely stress free. Brad and Chris were professional and considerate, and I can not recommend them highly enough. They were excellent.
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- Chess Moving ACT, Canberra
- Verified customer
Roughted
Paid in full to ship our belongings to uk last September, it’s now April our belongings are stuck at the docks because chess didn’t pay the shipping I now have to pay again which will bankrupt me,don’t let them rip you off
2 comments
I shipped with chess moving as far as I’m concerned I don’t care who you want to blame if you’re called chess moving your just as responsible,
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Lesley OdfeldtSouth-East, TAS
- TAS, Hobart
- Verified customer
Use Chess Hobart for best value moves and stress free by wonderful staff. Crew of good humour competent and efficient.
My move is to go a long distance to Perth WA. All pieces were packed securely and expediently. A whole Half house of furniture and personal effects. Including washer microwave and fridge. And a car!
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LeaSouth-East, TAS
- TAS, Hobart
- Verified customer
Very happy with timely delivery and professionalism of Chess Moving
Our town house in Clifton Hill (Vic) was over 3 levels so lots of stairs and a large quantity of furniture and boxes. Our new home in New Norfolk (Tas) also had tricky stairs however this did not matter to the crew from Chess. Fuss free and nothing was too much trouble!
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Scott.WPerth, WA
- Chess Moving VIC, Melbourne
- Verified customer
NOT HAPPY
The Move was rocking from the start, nearly a month has gone by and I do not know where my stuff is, i have not received a return call. nor my money back. I did purchase insurance but i have been thrown around to lawyers and other branches. I just want my stuff to actually arrive and to speak to someone who can help.
1 comment
Still waiting to get my money back as another company had to take over the delivery of my goods.
No one will reply
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Kapil
- 2 reviews
- Chess Moving WA, Perth
- Verified customer
Moving interstate
Chess Moving have done an excellent job so far. They have packed and uplifted our goods with no reason to complain. Am very satisfied with the service and they also complied with our special requests.
Will definitely recommend them for anyone wanting to move house.
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Gowrieboy
- 2 reviews
- Chess Moving ACT, Canberra
- Verified customer
The Best Removal Ever
Chess Moving Canberra has to be the best home contents removalist ever. The two guys, Jack and Liam, who were allocated to pack and move our home contents from a three-bedroom townhouse, apart from being absolute gentlemen, showed professionalism in the way that went about packing items, even though the move was to be only a 10-minute drive away. When packing was completed they were joined by two others and the four of them wasted no time in loading the truck. On arrival at our new address they soon had the goods unloaded and were prepared to open whatever cartons we chose. And Jack returned a few days later and took away all the empty cartons. In all, one of the best moves we've ever had, and we've now had 22 of them.
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Murray BainSouth East Queensland, QLD
- 2 reviews
- QLD, Cairns
- Verified customer
A stress free move at realistic rates!
We have just completed a two part move from Cairns to SE Qld. From the first contact to the final handshake we have been totally impressed by the levels of service, professionalism and enthusiasm shown by all we came into contact with at GNR/Chess Removals. This team ticked all the great service boxes from price to packing and then delivery. A full four bedroom house and cottage was uplifted and delivered on time, complete and no breakages. Highly commend David and the team in Cairns and Brisbane.
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RichardPerth, WA
- QLD, Cairns
- Verified customer
Warning: Do Not Use!!!!!!
Warning: Do Not Use!!!!!! Cannot warn the public enough about being ripped off by Chess in Perth. Spent over $20,000 in advance (as they insist on) for a promised "quality move"
Absolutely disgusting treatment of our valuables.
* Items (including all designer clothes) flung in the bottom of boxes.
* Expensive shoes permanently ruined/bent out of all shape as dumped in boxes underneath heavy items
* Ripped off for a further 6,000 + Euros at this end whilst they delayed delivery claiming it was delayed by customs, but then not being able to prov...Read more
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- TAS, Launceston
- Verified customer
Friendly and Hassle Free Interstate Move
We chose Chess Moving for our interstate move (Kanwal, NSW to Ulverstone, TAS) based on their very competitive quote and positive reviews. From the very start, everyone we have encountered has been friendly, professional and helpful with meeting our needs.
This was my first move and I had a heap of questions that were answered quickly and reassured me I was making the right choice. Communication from our main contact, Narelle was excellent during each stage of the move.
On moving day, they arrived on time and took great care with packing ou...Read more
r boxes and furniture into the container. At the other end the same service was provided, friendly, careful and respectful. I have great confidence in recommending Chess Moving to others and would use them again if needed without hesitation.Similar opinion? Write a review on ieatwords.com.au!
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AFMSouth East Queensland, QLD
- Chess Moving WA, Perth
- Verified customer
Can't be faulted
3 bedroom home and a car from metro Perth to Caboolture, QLD.
Simply exemplary service from start to finish.
Competitive quoting after face to face assessment of our possessions. Our contact was able to predict with fair accuracy the number of boxes etc we'd need from just looking at our stuff; which impressed me.
Excellent customer service. I was able to bring our moving date forward without difficulty after fairly short notice. Our contact also always responded promptly to my questions etc.
Truly excellent pick up team; arrived on time, th...Read more
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- Chess Moving SA, Adelaide
- Verified customer
Professional and hassle-free move
Very impressed by the team. Through a variety of circumstances and changes of work etc, I have moved 7 times in the past 10 years. While I don't believe it is possible to 'love moving' the team made it hassle-free. Based on past experience (incl. with AFRA members), I had resigned myself to the fact that things would go wrong and things would get damaged. I am very happy to say that this was not the case. Other removalists have damaged furniture and actually stolen goods of value. No such hassles here. Great job team. I can recommend Chess Adelaide to anyone.
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RameshSydney, NSW
- 2 reviews
- TAS, Hobart
- Verified customer
Worst service ever
I had to move my furniture from Sydney to Hobart. I was told it will take around 2 weeks so I send my furnitures and came to Hobart. I didnt get any information at all from them so I called after 3 weeks. The customer service was horrible. She was so rude and hangs up on me if I ask when can I expect my furniture to be delivered because she didnt know when my stuffs will arrive. I called them every week to check but same answer. I had to live in empty house more than a month, no fridge, no washing machine, microwave, bed or blanket even not muc...Read more
h clothes since I sent everything in a lot and I had only a suitcase with me. I had to spend on so many unnecessary items in order to servive. One day I got a call in the morning saying the furniture will arrive at 1 pm today. When I asked them if they can come after 2 pm since I was working they said I have to pay extra money just to delaying one hour. Ridiculous people. Anyhow I was happy that finally my stuffs are coming but when my furniture came it came in pieces. They didnt do any packaging at all, nor the cartoon for TV which they have charged me for ($100). My leather sofa got scratched, speaker broken into three pieces, ... oh what a mess. When I contact the office they just transfer my call here and there. The delivery guys just dumped our stuffs and left without giving any receipt or getting our signature. Cant believe it that just happened. I tried to contact the manager, no response. I never ever recommend these guys to anyone. Horrible experience ever. You guys are disgusted. Shame on you.Similar opinion? Write a review on ieatwords.com.au!
RhysGSouth East Queensland, QLD
- 2 reviews
- 2 likes
- Chess Moving SA, Adelaide
- Verified customer
SA to Qld move. Daunting for us. Easy for them.
BIG move SA to storage to Qld. 7 months. Johanna quoted with many years of experience.
Everything was on time.
No breakages.
All promises kept.
The moving guys took excellent care.
I could use my own lock on the shipping container.
The guys at the Qld unload end, put their music on and worked like machines (with a smile on their faces)
The quality of the move is remembered long after the cost (which was reasonable)
Cant believe there was NO hiccups
Thank you
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FransiskaSydney, NSW
- Chess Moving NSW, Sydney
- Verified customer
Satisfied customer!
I engaged Chess Moving to ship my personal effects from self-storage in Sydney to Brisbane, whilst I'm not physically present in Australia. The Chess team handled my inquiry very professionally from the start. They were very prompt in giving me quotes, answering all my questions, handling the pick-up from my storage and delivering to Brisbane. They know what they are doing and made me at ease with everything. Thanks Chess Moving team for your professionalism. Recommended removalist!
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AGSCanberra 2600, ACT
- Chess Moving ACT, Canberra
- Verified customer
Awesome and effortless
Chess Removalists did a fantastic and seamless job in moving me between houses in Canberra. They arrived on time and were very careful in moving some very delicate furniture. The service was friendly, price reasonable and we couldn't ask for better. I would definitely get them back, although we are in no hurry to move anytime soon
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ACT ResidentCanberra Central 2601, ACT
- Chess Moving ACT, Canberra
- Verified customer
Couldn't be happier! I would highly recommend Chess Moving in Canberra
We used Chess Moving in Canberra as they did a letterbox drop following a recent sale. From the moment i met with Andrew for the quote i felt at ease i was dealing with a company who was professional and with extensive experience. I was also surprised to hear they supplied boxes, wardrobes, packing paper, tape and linen bags at no additional charge!. Chess moved out our 4 bedroom home, with half our contents into a temporary residence and the remainder into storage. The team of 4 boys on the day + 2 trucks were polite, very accommodating and moved the entire house out within hours without damaging a single item. I couldn't be happier!
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TrishH
- 2 reviews
- QLD, Cairns
- Verified customer
Excellent Service
After having our belongings in storage for 18 months in Cairns, we needed to have it transferred to Brisbane. All the arrangements were done over the phone, very prompt service, and it was at Brisbane less than 3 days. The removal truck arrived spot on the time given, Staff were very friendly and moved our belongs with CARE and RESPECT into our unit. Will gladly recommend this company to any one who needs a removalist and will call upon them, if and when we move again. WELL DONE to everyone for a prompt, service, and knowing that you have a VERY SATISFIED CUSTOMER, Thank You, Patricia & Wayne
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- Chess Moving ACT, Canberra
- Verified customer
Excellent Service and back up support
We arranged our move from Canberra to Perth with Chess Moving. The office staff provided us with expert advice. The removalists turned up on time to pack all our belongings from our 4 bedroom town house. They were efficient and very professional and nothing was too much trouble during what can be a very stressful time.
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DCPerth, WA
- 2 reviews
- Chess Moving WA, Perth
- Verified customer
Fantastic, efficient and pleasant
We moved a 3 bedroom house to a local unit about 10 minutes away. Love the service, the company and staff. From the moment we got a quote to when the movers arrived and left everything was done efficiently, quickly and with respect. Everything was wrapped beautifully, the movers were polite, helpful and made great suggestions. They did everything with thought, were well planned, loaded everything carefully. I just can't say enough. Thanks Jess, Drew and Rory, full marks for customer service. I know who I will be using again.
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Questions & Answers
siscoasked
Can you pay half cost of removal when furniture is picked up an the rest upon delivery?
1 answer
Paul L.Chess Moving
Hello Sisco
We will need specific details of you move before we can respond
Regards
Chess Moving Australia
cat1957asked
Why dont chess removal except responsible when they damage goods and even brake them? my vacuum is so damaged it dosent work to power
1 answer
Paul L.Chess Moving
Hello car1957
To answer your question we do require more information. When we offer a service in our quote for insurance cover as an option and if you select not to take this option it is sometimes very difficult to process your claim. As in every insurance policy there is always an excess to pay and in small claims such as vacuums this excess usually $500.00 may come into play. Transporting personal effects and household items to a new location is complex process especially if your items are transported interstate or overseas as there are third parties who handle shipping containers, such as the rail for interstate and shipping lines for overseas so there is a period where your goods our out of any removal companies control this is just the way goods are transported in the modern era for efficiency, time and pricing. If you could please send your name, reference number and where you moved from to [email protected] we can look into the matter for you.
Regards paul
Traceasked
Would like to know how much it would cost for 10 large boxes to purchase?
3 answers
Paul L.Chess Moving
Where are you located in Australia ?
Paul L.Chess Moving
If you could explain further please. We would like to understand the basis for your remarks and we pride ourselves and service and transparency. Please contact me at [email protected] so we can communicate further on this please.
Regards Paul
Paul L.Chess Moving
We have not heard from you further on this matter and would like some further information so we can investigate please. Please send your information to [email protected].
This is important to us so please send the details of your complaint
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Paul L.Chess Moving
Hello Bill
We have checked with our Canberra office and they have no record of a shipment under your name ? Perhaps the shipment was under a different name or you have chosen the incorrect Chess Bra... Read more
nch for your review. If you could provide some clarification that would be of assistance Regards Chess Moving Australia