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See the Best International Airlines in 2022 as rated by Australians on ieatwords.com.au.
Reviewer Photos & Videos
DanGreater Melbourne (Metropolitan), VIC
- 6 reviews
Worst airline and customer service ever
Having taken a booking for flights to/from Europe from Melbourne China Southern airline proceeded to cancel 3 out of 4 of the flight legs. This resulted in changing flights that were 24 hours (reasonably direct flights) to:
Flights 3 days different to original booking.
Unavoidable 16 hour layovers in Guangzhou making the flights about 40 hours.
When we speak to customer service (and try to raise a complaint about all this to try and get it sorted) we are told to "read the website and send a complaint email". But all our emails go ignored and t...Read more
he booking agent refuse to help as its now a dispute between us and the airline. China Souther refuse to offer a refund - despite this being illegal in Australia, and refuse to even discuss compensation and/or re-routing us on other airlines since there are "no partner airline alternatives". Luckily I have one last card to play: bank chargeback as we paid on credit card - thank goodness!Similar opinion? Write a review on ieatwords.com.au!
SoNam D.Greater Melbourne (Inner), VIC
Worst customer service
It is one of the worst experience ever. Very rude staff. The customer service is worst. I would never take this airlines.i would rate 0 star if there was one.
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Excellent Services, Awesome Staff
This is really a long overdue review. Last year in May, I went to Beijing to visit my mother. The connection flight from Beijing to Guangzhou was delayed which has caused me missed my flight from Guangzhou back to Melbourne.
The team leader (Ms Wang Dan) on the Beijing to GuangZhou flight was so wonderful. She made sure that everything worked well for me and ensure that I stayed at the nearby hotel for my early morning connection flight. Wonderful lady, thank you so much Ms Wang.
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Wayne P
- 5 reviews
Nothing special unfortunately
I was expecting a much better experience. The flight was delayed which is never a good start and when I got on the plane there was a horrible smell. The cost was cheap but I expected a more comfy seat for what I paid.
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Lulu yuanSydney, NSW
- Verified customer
Excellent service
Flying from Guangzhou to Sydney traveling with my husband and son in business class, service was excellent, especially the crew was serving us was very patient and kind, she noticed that I am pregnant, so she kindly provide some warm water and hot milk for me which is very impress me, food was good, my husband really enjoyed it. I am traveling with China southern airline very often, I am strongly recommend this airline to everyone.
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Spreading of germs
On Business Lounge. There should be notices at the Water Fountain that customers should use a cup to transfer water to their bottles to safeguard touching the tip of the water machine, instead of placing the bottle to outlets.
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KaranGreater Melbourne (Outer), VIC
- 6 reviews
Not bad for the airfare i paid
Flew from Melbourne to europe with china southern in june 2022 and to my surprise csa was not bad at all. Service was good overall. The only problem was some of their staff cudnt understand english properly. Other than that we had no issues at all. Food was ok. Coffee was good. Over all not a bad airline.
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MS SoSydney, NSW
Nightmare from China Southern Airline Wheelchair Service
On 28th of October 2022, an 80 years old passenger, Ms. So boarded the CZ 326 flight from Sydney to Guangzhou. China Southern arranged a wheelchair service to accommodate her when leaving the cabin upon arrival at Guangzhou Baiyun airport at 18:40. They organised a male attendee to push the wheelchair, however after pushing 3 steps from the cabin gate, the staff left without notifying Ms. So. She was neglected for a long time and during this period she felt the wheelchair slowly sliding backwards which caused Ms. So to panic. She immediately at...Read more
tempted to leave the wheelchair, however slipped in the process. Her head hit the arm of the wheelchair, which caused her body to rebound off the chair and her head once again hit the floor. In addition to the head injury there was a deep cut on her arm where blood would not stop bleeding. This severe fall and blood loss immediately made Ms. So to feel faint and dizzy. Fortunately, a few passengers saw this accident and immediately rushed to Ms. So and carried her to customs. Please be advised that during the time of the accident there were no staffs that assisted Ms. So or provided appropriate first aid. I am extremely disappointed with the service and the lack of responsibility of China Southern Airline and Guangzhou Airport have shown during the cause of events, as this could have been a life-threatening situation for an elderly. I am shocked to know why the staffs did not send the injured to the hospital first especially when an elderly is involved. Many hours were wasted within the restricted zone when they let Mandarin speaking staffs took turns asking Ms. So about the accident which she had already made it clear that she did not understand as she only understands Cantonese. The staffs did not take the initiative to summon a Cantonese-speaking staff to assist Ms. So. During this time, no treatment, no assistance within the restricted area was provided as well until a CZ326 passenger who took the same flight, told China Southern airline and airport staffs to quickly notify and meet up the person waiting for Ms. So in the waiting area. Upon request, the staff then accompanied Ms. So to the hospital to have a checkup (Her blood pressure rose to 222) and treatment until midnight. Provided that Guangzhou Airport is an international Gateway with many foreigners traveling, I am highly disappointed with the service the staff members had shown. 1. The airline and airport staff was unprofessional and neglected their duties.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Recommended! Perfect service.
I flied CZ308 on 10th Oct. 2022 Thanks to very helpful staff, their name is Zhu Chen and Deng Jie. Their spoken English is probably the best I have ever heard. Very patient and helpful. It is my first time to sit in economy class, No big.differences between business class. Top level service. First time to take China Southern to Guangzhou, truly beyond my expectation. Recommended!
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This is a nice trip
I fly CZ617from Guangzhou to Christchurch on 4/10/2019.it's my second time to take China Southern airlines business class.The staff in this company are very enthusiastic. The flight attendant would help me stow my luggage and take photos. The food was delicious.
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The reviewer stated that an incentive was offered for this review
Perfect flight
In the business class of South China Airlines, I fly to Brisbane from China to see my son. The nine-hour trip was a pleasure. Food is good, service is best。
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wuxiuyuHobart, TAS
perfect experience
Book online and fly from Melbourne to Guangzhou! The cabin environment is clean and sanitary. The high-quality service and friendly service attitude of the stewardesses make me feel very comfortable! The plane was bumpy and I felt airsick and sick. I am helpless, but the staff care about me and give me warm water, making me feel as warm as my family! The staff also gave great help to the mother who was alone with the child, helping her to coax the child. This is my first time on this airline! Diet advice. Chicken and rice are a little salty. In short, it was a very satisfactory flight.
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LeoMetropolitan Adelaide, SA
- Verified customer
Wonderfull cabin crew
Booked the ticket through travel agent. And fly on CZ663 from Guangzhou to Adelaide on 11/09/2019.
It tools about 8.5H for the flight and the cabin crew provided remarkably in flight service.
I was impressed by one thing. There was a aged lady around 80 traveled by herself in seat 1G which next to me 1H. The flight attendant Miss Huang showed how pleasant and helpful she was when looked after that aged lady. It was really impressing me.
She is not only showing how professional she is, but also makes good impression for China southern airline.
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Excellent every time
Flying with China Southern is always good. Have used them to Europe multiple times. Good food, excellent service. The website can be tricky, but helpful overall on the phone. Highly recommended airline.
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Warning : Total rip off!!
WARNING: Do not fly China Southern Airlines. What looks cheap is cheap. My flight home was cancelled. Stuck in Shanghai needing to be back at work. Refused a substitute flight. Ended up costing me over $800 AUD which was more than the $500 AUD original return ticket. I still have not received the refund for the original cancelled flight.
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GaryBrisbane
- 15 reviews
Floppy system with food handling
I took flight from Brisbane to Qingdao CZ3715 and CZ 381 on 5th August. I ordered low calorie meal. It was rather odd I only had the special mean on the way back to Brisbane. On other journeys asked flight attendants some responded “ sorry sir, you didn’t order it” or “ we don’t have curry”.
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professional service
CZ0335 FLIGHT crew memebers on 29th August from Guangdong to AUCKLAND, are very professional and patient to all the client in that flight as i experienced and witnessed, esp to people have special need. It was a noisy flight due to babies crying but crew handled it well. I will continue taking China southern airline.
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good morning
When I took flight cz335 on August 29th, I was most satisfied with the service attitude and care of the crew. Should give very good reward ability! China southern is great! The stewards are even better!
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Yimin Xu
- 2 reviews
- Verified customer
The crew member are perfect
I had took CZ 3295 from Nanning to Guangzhou, when I boarding, the crew pass me a water bottle and ask me if I would like to read the newspaper. During the flight because is empty, they change me to a comfortable seat and said that I can have a little nap. I enjoy the flight overall.
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The reviewer stated that an incentive was offered for this review
JosephSydney, NSW
- Verified customer
Non-existent customer service and illogical policy
Booked business class return class tickets on their official website but didn't notice the tricks they have. So I ended up with outbound business class and inbound economy class whilst paying almost the full business return fare. They asked me to pay $450AUD penalty on top of the price difference to upgrade to business class for the inbound flight. I'm currently disputing this through NSW Fair Trading whilst I made complaint with ACCC.
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Questions & Answers
Amidasked
How is the halal menu on business class?
John C.asked
what is a typical business class menu
Nogsasked
Has anyone brought an upgrade on china southern airlines for Premium Eco or Business class flying from Melbourne to Guangzhou
And what was the cost please
Thanks Nogs
2 answers
I brought an upgrade to premium economy on the way from Melbourne to Guangzhou was fine on the way back they sold the seats we had pre purchased to someone else and never reimbursed me after I emailed them.
Quite frankly I will never use this airline ever again.
Did you buy that at Melbourne airport i read some people just buy upgrade on plane can you ket me know
Many Thanks
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