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Reviewer Photos & Videos
JPGreater Melbourne (Metropolitan), VIC
- 9 reviews
- Verified customer
Avoid if you want a good quality bed and an easy process.
Three deliveries - three faulty mattresses. First one was ripped and sagged. Next two sank like you were sleeping in a sand pit. They felt nothing like the one in the store. Customer service was awful - firstly blamed my base - so I bought a new base from them. Then tried it on the floor as in their words ‘the floor doesn’t lie’. Sank even worse. Then I was asked if I sleep perpendicular in the bed! All mattresses arrived very damp and took over five hours to dry (last one took a lot longer). I had three different explanations why they were wet...Read more
and none rang true. Antibacterial spray (they were way too wet for a spray), moisture from being stored in a damp warehouse (I was told they were made fresh each time - mind you they were available in 2-3 days which is a quick turn around for a new mattress) and the third was because of the glue. Maybe they were wet from steam cleaning returned mattresses. Moisture ruins foam - just a thought? I ended up with shocking back pain as this went on for weeks. Finally they were able to pick both the base and mattress up and refund but not after weeks of pain, disrupted sleep and frustration. I would avoid if you want a good quality bed and an easy process.
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Sally01Greater Melbourne (Metropolitan), VIC
Fantastic bed and excellent customer service . No regrets!
I went to the store a few times to try out the mattresses to make sure I chose the perfect one. All the sales assistants were extremely helpful. I ended up purchasing the support plus gel mattress as well as a bed head and base. I now love getting into bed every night.
Chiropedic bedding was the best decision I made. You can't go wrong!
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Jude P.Greater Melbourne (Outer), VIC
Best customer service in melbourne
A big thankyou to Tania at pakenham for there help and advice the electric bed is amazing and has given me back a good night sleep that i havent had for a long time.To the men that set up the bed and explained the working thankyou
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Katie
- 2 reviews
So happy with the product and service!
I placed my order for the Charlie King Size bedhead on Monday and it arrived Thursday morning (very impressive considering it was interstate and we live 90 minutes outside Sydney)! The delivery driver called me the night before to arrange a drop off time, very organised. We just set the bedhead up and couldn't be happier. The quality is so good, especially considering the price. The colour suits our bedroom perfectly. Thank you Chiropedic for the excellent service and product! We will be shopping here again!
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TonyGreater Melbourne (Metropolitan), VIC
- Verified customer
GREAT PRICE, GREAT BED, GREAT SERVICE. THANK Y0U
I searched online for weeks and Chiropedic came out tops in service, quality, price and support. Alex, the Canadian sales assistant from the Essendon store was unbelievably helpful. Smooth delivery and great support. It's the best bed I've ever purchased at an unbelievably good price. Plus Made in Australia. Top quality and comfort. A+ in Everything.
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Review collected in partnership with Chiropedic Mattress Factory Direct
Ralph PorterCentral Highlands and Goldfields, VIC
- Verified customer
Sleep and health made easy
We have returned to this outlet in Ballarat a few times now, every time we purchase products we were greeted by friendly helpful staff.
The mattress and recently the gel lined contoured pillow, has made such a difference to our health and sleep.
Suffering from constant nerve damage in the shoulders and neck...the products take the pressure off and relieve muscles.
Will always return, thank you so so much.
Brilliant friendly staff with knowledge and great deals. ☆☆☆☆☆
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Review collected in partnership with Chiropedic Mattress Factory Direct
Royce
- 2 reviews
- Verified customer
Great mattress
Choice of very good mattresses. Excellent customer service. Promised to change mattress if it didn't suite is. Delivery as said in time. Will go back when other mattresses need to be replaced.
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TrevorGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Great product great prices, already a returning customer and will be coming back again soon
Store layout is average but it is a warehouse/ store but the products are great and a great prices purchased a king single and there are no handels is my only criticism. This is the 2nd mattress we have purchased and we will be upgrading our queen mattress soon
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GregGreater Melbourne (Outer), VIC
Fantastic service
Total recommend Chiropedic Mattress Direct . Tanya was fabulous her knowledge of the adjustable bed we purchased was impressive and she couldn’t do enough to help us . Also the guys who came and set it up at home were very professional
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Jane B.Central Highlands and Goldfields, VIC
- 2 reviews
- Verified customer
Been a insomniac for all my life,now I can’t wait to go to bed !
Absolutely love my new king firm cloud nine mattress!
Delivery guys were great and service over the phone was excellent.
Quick delivery was awesome too
Thanks heaps Chiropractic beds
I’ll definitely recommend!
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Review collected in partnership with Chiropedic Mattress Factory Direct
Kate
- 3 reviews
- Verified customer
Great mattress, great service
Was very happy with the service from Karim, he was friendly, knowledgeable and patient. Mattress is terrific, perfect for my son who is loving it and sleeping well. The base looks nice too.
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CbertGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
- Verified customer
Perfect for that first mattress
We got this mattress for our little man as he graduated to.his big boy bed. It's extremely comfortable and our son is sleeping well.
Delivery was free and super quick. Easy to deal with to change days and came within the time bracket they gave us.
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CessGreater Melbourne (Metropolitan), VIC
- Verified customer
King size mattress
The sales consultant was incredibly helpful and knowledgeable. This is the 5th mattress we have bought from Chiropedic and honestly best mattresses we have ever owned. Also best prices by far!!
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Chee KongGreater Melbourne (Metropolitan), VIC
- Verified customer
Great mattress and very good service
I bought 2 Support Plus Super Firm Queen Mattress and 1 Queen Base, and 2 Allay Firm Single Mattress on 10th August 2022 which were delivered and setup on 24th August 2022. Dan was very knowledgeable of the beds at the Nunawading store and she took time to explain them to me as I was testing them out. The store manager was equally helpful and sought authorisation for the delivery team to help me to take 2 old mattress and 1 base to the nature strip for collection on the 26th of August. Both Dan and her manager explained to me the advantage of...Read more
buying the mattress protector at the time of purchasing the beds as one will receive the added contractual protection, which I did. After sleeping on the Queen mattress for two nights in a row, it was perfect for me. Great bed and very good serviceSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Chiropedic Mattress Factory Direct
Paul W.Greater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Great sleeps at night
From the salesperson at the store to the guys delivering the end product, I could not fault the excellent service all around including prompt delivery and answers to all of my questions
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Review collected in partnership with Chiropedic Mattress Factory Direct
Find out how Chiropedic Mattress Factory Direct compares to other Furniture Shops
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- Verified customer
Great mattress
Friendly staff, great service. The store was excellent. The delivery was great and the location of the store is easy to find. I would recommend this store to everyone who needs a new mattress or bedding.
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Joe
- 2 reviews
- Verified customer
I bought a Cloud 9 mattress and I could not have made a better choice.
The stores rep Patricia was great and also 5 star for service and couldn't be any better in understanding what I was looking for because of my bad back problem.
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- Verified customer
Perfect
Great service. Great delivery. Great mattress will always be my mattress shop from now on...staff are very helpful and have knowledge of their product which helps when choosing. The mattresses we have are different. 3 types for everyone and everyone loves them. Thank you for a great product.
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frankGreater Melbourne (Metropolitan), VIC
- Verified customer
Perfect
Easy to find store location the rang of stock that I was looking at was a bargain the quality was fantastic easy to assemble not a problem at all thank you for your help great
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Disappointed don’t deal with them
For starters the beds and basses that I bought from this company was very poor build quality very bad, l got it delivered and they marked and scratched all my walls and broke my pillar at the front. I sent everything back. People do not deal with this company.?
1 comment
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Questions & Answers
Jetasked
How well does this mattress wear?
3 answers
I've had mine for about 6 months and it is still very firm but comfortably so. There are no indentations where I am sleeping which I have had a problem with in the past with other mattresses. I use a waterproof underlay which is comfortable and does not make me hot. So overall I would say this mattress is the best I have ever had.
The mattress is very comfortable and contours to the body and does not disturb my partner so basically I can get in and out without him knowing & vica vesa. Made here in Braybrook local access - great price and quality I really happy with my choice and have no hesitation in recommending Chiropedic mattress! Don't hesitate go get one or even two or more...
Emilia W.Chiropedic Mattress Factory Direct
We have been supplying mattresses to families and businesses for over 27 years.
We pride ourselves on using only the best materials when manufacturing our mattresses and bases. We ensure this by sourcing top quality materials from leading Australian suppliers such as Dunlop Foams and Bekaert Deslee Textiles. We then back this up with a warranty where should something go wrong, you can deal direct with us –the manufacturer.
Come in and visit one of our Stores or shop online!
Aguasked
We would like to exchange our mattress on 100 night comfort guarantee. We checked our mattress and as per our knowledge there is no damage. But there might be some aspects such as body impression, slat impression below the bed etc. which only mattress experts will be able to notice.
Can you please tell us what is the process like is there a way to get our mattress checked by chiropedic before we return and buy a new one? If not, once we exchange our mattress for a new one what happens?
1 answer
Emilia W.Chiropedic Mattress Factory Direct
Hi Agu, please send us your invoice number and best contact details to [email protected] and we will get one of our team members to contact you in regards to organising the comfort return swap over.
Arletteasked
Can I get my old mattress picked up?
1 answer
Emilia W.Chiropedic Mattress Factory Direct
Hi Arlette,
Yes you can get your old mattress removed with selected ranges. For more information about mattress removal feel free to follow the link below.
https://www.chiropedic.net.au/free-old-mattress-removal/
Regards Amy
Chiropedic Bedding.
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Emilia W.Chiropedic Mattress Factory Direct
Hi Domenic,
complaints regarding scratched walls or broken pillars. Again, we haven't found anything.So sorry to hear about your experience. We have checked our system, and unfortunately, we cannot find your name. We have also contacted our delivery team to double-check if there were any... Read more