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Reviewer Photos & Videos
Russ DGreater Melbourne (Metropolitan), VIC
- Verified customer
This is exceptional!
Bought Aura mattresses at the DFO Essendon store on the 2/8/19. Amelia and Vy are exceptional! The girls are friendly and really helpful! Would recommend this store than any other store!
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Naresh
- 4 reviews
Nice mattress and good customer service
It's been 2 days since I have started using my new mattress and it has been a good experience so far..but what really stands out is the good customer service from the girls at the Nunawading store and also the lady from your head office who called up over the weekend to confirm my delivery.. finally thanks to your delivery guy who went a step beyond to drop the mattress right inside my house even though the agreement was to leave it at the doorstep... will definitely recommend your business...
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ZeeGreater Melbourne (Outer), VIC
- Verified customer
It’s perfect
Easy to purchase and was delivered on time excellent quality.
Already told friends and family.
Hope to have the same quality for 10 years.
I would recommend this brand to everyone.
Thanks for good job
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Best choice for firm mattress!
Bought 3 mattresses from Chiropedic - they truly ARE the best when it comes to having a good variety of firm/ super firm mattresses! Vrithi was particularly helpful - she listened to our needs, shared useful insights and made the whole buying process so engaging and smooth! Definitely recommend these guys - they’re beyond amazing!
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- Verified customer
Outstanding service and Knowledge
I recently bought a new king sized, Cloud 9 mattress from the Nunawading store - the knowledge and expertise from one of the staff - Vrithi, made my experience a much more informed and pleasurable one. I've had the product now for 2 weeks and I'm very happy - Thank you Vrithi for your assistance!
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KristieGreater Melbourne (Inner), VIC
- Verified customer
Amazing, sooooo comfortable
It’s honestly the most comfortably we have slept in a long time, was a bit nervous that it wouldn’t be as luxurious without the pillow top but it’s divine.
Staff were sensational, customer service at its finest, it made the whole process enjoyable. I cannot begin to tell you how accommodating they were.
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Kathryn M.Greater Melbourne (Metropolitan), VIC
Best experience
Bought 2 new beds and bases recently from Essendon DFO, Vy was beyond helpful. She worked out what we needed quickly and made the process so easy. Couldn’t be happier
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customer_first_namecGreater Melbourne (Metropolitan), VIC
- Verified customer
King single bed
Hello, visited the Essendon store and was meet by Katherine, on a very cold day. I was warmly met and before to long was shown a wide variety of beds.The Service was fantastic and delivery was spot on . Thank you, also the bed is great!
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ElleGreater Melbourne (Metropolitan), VIC
- Verified customer
Essendon fantastic experience
Went in today, Katherine was amazing! Such a great service- thank you so much bedding options were great and walked away with a great deal! Would recommend to anyone looking for a bed
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Alana S.Greater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Matress is very comfortable.
Kathryn was so helpful and patient with my decision making. Thank you! Mr 3 is sleeping through in his ‘big boy bed’ happy family all round.
Your prices were much better than the competitors up the road.
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KerriCentral Highlands and Goldfields, VIC
A great nights sleep
I saw the sale at the Ballarat store on Facebook and having just moved into a new place was the perfect opportunity for a new purchase.The sales person was very helpful l purchased on a Saturday and free delivery to my place within an hour.My first night on the new mattress Bliss!!
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LizzyGreater Melbourne (Outer), VIC
- Verified customer
Mattress is so comfy!! Staff are very helpful even after the purchase.
Easy to get around the store, lots of amazing products. Very happy with our new mattress, very easy to take out of the bag and wait to unfold overnight. Thanks heaps.
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Muneer Ahmed S.
- 2 reviews
- Verified customer
Very happy. Excellent customer care and staff behaviour .
Various varieties and options. Sales person has good patience to show. We are happy and pleased. Sales person also has a good quality to explain alternative options.. Very explicit and helpful explanations.
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JonathanGreater Melbourne (Metropolitan), VIC
- 6 reviews
- 3 likes
Great Service
Visited the store to find something suitable for me. Ramon was very helpful and helped me navigate through all the different options while taking into account my bad back. Recommended me a mattress that I am absolutely happy with. Well done.
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Thumbs up
It was refreshing to receive great customer service. Katherine was knowledgeable and took the time to ask what we wanted before matching us with a mattress we love. We had entered a few other stores where we had waited for a lengthy amount of time before being acknowledged or felt pounced on which made us walk right out of the door. Thanks heaps Chriropedic bedding
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customer_first_namecGreater Melbourne (Outer), VIC
- Verified customer
Very happy
The store was easy to navigate and the product range was both good and clean. I mention this as we had previously visited other stores, whose mattresses were not very clean and made the experience of lying on them to try them out unappealing. The staff at Essendon were very friendly and Vy needs to have a special mention as she was very professional, friendly and knowledgeable of all the products on display . She went out of her way to help us yet at no stage was she pushy . We choose to buy the cloud 9 Visco flex king size . Upon delivery we...Read more
discovered that one of the side buttons was missing (a small thing really)and contacted the store to let them know. Once again Vy was very friendly and professional . She organised for a new replacement mattress and the pick up of the old one to be delivered within 3 days . To date we are very happy with our new mattress .Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Very happy so far
Easy to navigate the store. We were happy with the product range. So far the mattress is comfortable and appears to be of good quality. Vrithi was most helpful. Thank you
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customer_first_namecVictoria
- Verified customer
Great Customer Service
Everytime me and my family goes to footscray market, we always passed by at chiropedic factory in ballarat road easy to find because its along the road. Very satisfied with the products in display. Very comfortable and non disturbance in sleeping the mattress we bought and easy to assemble. The store manager/owner is very kind and helpful even gave me a great discount with the 3 mattress and mattress protector that I bought. Will definitely come back.
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DeantGreater Melbourne (Inner), VIC
- 2 reviews
- Verified customer
Easy to find, easy to get around store. Had excellent help by Katherine who helped us choose the right bed for us.
Katherine was great to deal with, she didnt pressure sale, she simply showed us around then worked out what we needed. We went away for 10mins to think about it and returned to buy a new bed that was fitting for us.
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Mohan G.Greater Melbourne (Inner), VIC
- Verified customer
Great product and great service
Thanks for the great mattresses and also for the great service during the purchase and also delivery. The product is great and comfy and the delivery was really smooth. Thanks again
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Questions & Answers
Jetasked
How well does this mattress wear?
3 answers
I've had mine for about 6 months and it is still very firm but comfortably so. There are no indentations where I am sleeping which I have had a problem with in the past with other mattresses. I use a waterproof underlay which is comfortable and does not make me hot. So overall I would say this mattress is the best I have ever had.
The mattress is very comfortable and contours to the body and does not disturb my partner so basically I can get in and out without him knowing & vica vesa. Made here in Braybrook local access - great price and quality I really happy with my choice and have no hesitation in recommending Chiropedic mattress! Don't hesitate go get one or even two or more...
Emilia W.Chiropedic Mattress Factory Direct
We have been supplying mattresses to families and businesses for over 27 years.
We pride ourselves on using only the best materials when manufacturing our mattresses and bases. We ensure this by sourcing top quality materials from leading Australian suppliers such as Dunlop Foams and Bekaert Deslee Textiles. We then back this up with a warranty where should something go wrong, you can deal direct with us –the manufacturer.
Come in and visit one of our Stores or shop online!
Aguasked
We would like to exchange our mattress on 100 night comfort guarantee. We checked our mattress and as per our knowledge there is no damage. But there might be some aspects such as body impression, slat impression below the bed etc. which only mattress experts will be able to notice.
Can you please tell us what is the process like is there a way to get our mattress checked by chiropedic before we return and buy a new one? If not, once we exchange our mattress for a new one what happens?
1 answer
Emilia W.Chiropedic Mattress Factory Direct
Hi Agu, please send us your invoice number and best contact details to [email protected] and we will get one of our team members to contact you in regards to organising the comfort return swap over.
Arletteasked
Can I get my old mattress picked up?
1 answer
Emilia W.Chiropedic Mattress Factory Direct
Hi Arlette,
Yes you can get your old mattress removed with selected ranges. For more information about mattress removal feel free to follow the link below.
https://www.chiropedic.net.au/free-old-mattress-removal/
Regards Amy
Chiropedic Bedding.
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