My system is 6 years old. I have replaced the valves twice already. 2 days ago I noticed water running into the down pipe and my water meter turning. I can just imagine what my water bill. Calls Chromagen and they tell me this is normal. If its under 10 degrees it flushes the system. So will it flush all night long. Where is the 6 star rating if we are flushing all this water. Totally hopeless
Installed with Henley 2014

Had the solar hot water unit installed in 2014. When installed, we found the mains water was not connected and when the electric boost had been tested the element was destroyed. The element was replaced but within 12 months we had to have the main valve replaced. Now 5 years and 5 months later the tank and valves have had to be replaced because they were rusted. The technician believes it is a result of the initial installation problem. Of course, it is 5 months outside of the warranty. Have purchased another brand.
Contacted Chromagen but never received a response!

System has continued to overheat from new. Relief valve has been replaced twice and distributor maintained it was normal for the unit to vent hot water to cool down, but not for 45 mins at a time. It has overheated on most days when temperature is 30 degrees or above. If this unit is exposed to the sun then it basically overheats. We are on tank water only so we cannot afford to lose so much water. Unit has been in use for 6 years, is now spewing out rust coloured water and we are getting rid of it. Unit was supplied as part of a builders package which I won't name. Avoid this product.

This piece of crap came with the house we built. If only we’d known.
After seven years of fettling, repairing and wasting my poor electricians time, we’ ve had a gutful...its going . A couple days rain and i flicked the boost switch on to help the solar water. Wife came home to no hot water.

Chromagen is a piece of crap! Dont ever go there, buy a quality Australian product. If thats not clear, ....its crap!

Shocking product and even worse customer service. It leaks, it's noisy and of course it's never the product's fault according to Chromagen. Unfortunately this piece of crap came with the house and we'll be bypassing it as soon as we get a chance.

In the 6 years we've owned a Chromagen solar hot water unit we endured one rusted out unit costing us over $300 in labour to replace under warranty. We are just about to replace our second 'release value' which has cost us not only in parts and labour but in countless litres of wasted water! This unit has cost us more than saved us with the solar component. We didn't have an option with this unit as it was installed under a spec builders contract but do you home work and stay clear of Chromagen!

our unit was installed by HENLY and it was leaking on my roof I do not know for how long at first the leak was very small and hard to detect but my water bills got bigger and bigger until one day
we had a huge fountain of water spouting on the roof I had to call a emergency plumber to disconnect the water from the panel on the roof and was told not to have it repaired because everything was rusted.Much cheaper to get a quality hot water system installed then put up with the poor quality of this. Since the solar panel was disconnected my hot water gas bill has actually gone down ?? Why do people still go for this product?

Had this brand since 2007 and the only major problem was a leak in the roof unit. Replaced quickly and the safety valve leaks a little, but it's 12 years old. Quite happy I purchased this unit. Jeff

Purchased a 300 litre solar hot water system.Product is unreliable and a waste of money.Stopped working 3 times in 4 years.Replaced with a new unit but I had to pay for installation.$495 out of pocket.So called customer service is non existant.Complaint handballed and very rude service.Excuse made for getting cut off during phonecall.Hung up on more like it.Old unit rusted out around fittings and poor installation and poor water quality blamed.DO NOT PURCHASE THEIR PRODUCTS.

Chromogen 300L Vitreous Enamel Tank installed July 2012. Outlet joint at tank rusted and failed September 2016. Tank replaced under warranty. Outlet joint tank rusted and failed August 2018. Tank NOT covered under Warranty. Now up for total replacement solar hot water system - not Chromogen - with not recompense from Chromogen for faulty product. Now heard of multiple experiences with this product. Don't touch Chromogen

System was installed on new home seven and a half years ago, solar panel started to leak just after the seven year warranty expired, contacted Chromagen to see if they would be prepared to come to some arrangement answer was a BLUNT No you are out of warranty.
I was not surprised that to replace the one panel it was no longer manufactured so had to purchase two.
Was made to pay up front then advised service call would be within 48hrs took them 9 days.
Installation done by Green Logic rubbish left on solar electric panels next to replaced panels.
Would not recommend either company both displayed extremely poor service.

Two burst solar panels almost 1 year apart, first was no frost valve installed (Why I do not know) We live in a suburb known for frosts. Second was a faulty panel, also my hot water service rusted out within 4 years. Sure all under warranty but you get charged for call out fees for plumber. Last year it took 2 weeks for Chromagen to get a plumber out, which means my family had no water For 2 weeks. Never again!