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Reviews

1.7

43 reviews
5
(7)
4
(1)
3
(0)
2
(1)
1
(34)
  • Product Quality
    1.9 (15)
  • Return Claim MadeYes (2) · No (15)
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BRUCE

BRUCEVictoria

  • 3 reviews
  • 4 likes

solar EV system 4.8 kw

published

Purchase a 4.8kw solar system paid for in December 2018 still waiting 4 month later
This business will not contact you very hard to communicate with looks like there stolen my money 5000 dollars out pocket saved for years
i not happy with this company should be shut down

Product Quality
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

Jim_Dude

Jim_DudeAU

  • 2 reviews
  • 13 likes

Disappointingly faulty product, lack of support

published

We moved into a house that is only three years old. The hot water system is not working properly. Called Chromagen - advised it would cost $187 just to come and look at it, and that nothing would be covered by warranty, even though various things on their website say parts of the system are covered for 5 years. Private plumber will at least give a quote before charging. $187 just to look at the problem - not even to fix or a give a quote - that's a bloody joke.



Product Quality
Return Claim MadeNo
Andrew Tiley

Andrew TileyGreater Melbourne (Metropolitan), VIC

  • 10 reviews
  • 14 likes
  • Verified customer

Outstanding Customer Service and outstanding product

published

Our house was built in 2014 and we have a solar hot water with a gas booster. After 3 years we replaced the frost valve, which was not a fault of Chromagen but a fault of the builder installing a cheap inferior part.
This year we had a issue with our hot water Chromagen came out and replaced a fault sensor and they waived the call out fee because we had them out in the last 12 months.

The Chromagen solar hot water is cheap to run and is reliable, the service technicians are on time and they are friendly, you do not find this level of customer service in any other trades.

Chromagen went above and beyond and i cannot recommend them enough



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200 lot heat pump hot water

published

Their customer service is non existant, their warranties does not exist they send plumbers instead of electrician they do not want to know you after the sales and would never refer them to anyone except my worst enemy.

Jo1981

Jo1981Sydney

  • 3 reviews
  • 2 likes

Absolutely useless piece of junk!!!!

published

We bought a house 4 years ago which was 6 months old at the time. Unfortunately either the original owners or Coral homes decided to put a Chromagen solar water heater in. We have had nothing but problems since moving into the house 14 months ago. We have had to replace the tempering valve and the relief valve (naturally out of warranty) and currently on hot days we have the relief valve pouring boiling water down the drain multiple times a week!! This junk system wastes more water than our family actually uses!! When I’ve called customer service they assure me it’s normal but I can guarantee that it’s NOT normal for so much water to be wasted multiple times per week! Avoid at all costs!!

Chunk

ChunkWangandary

  • 5 reviews
  • 4 likes

Do not use. They are incompetent buffoons

published
customerX

customerXClyde North, Vic

Chromagen Australia - TERRIBLE

published

Terrible customer service. Very rude staff - I spoke to two separate individuals from the customer service team to organise a warranty repair to Eternity Gas Continuous Flow water heater. Both agents were rude and made sarcastic comments. This is a reflection of the company culture. Unprofessionalism is in the DNA of the company.

GeorgeK

GeorgeKGoldcoast

This is worst serving company for Solar Panels

published

Issue was that Solar Power AC output was not working.
I rang then about 20 times and emailed them about a dozen times.
They sent me an Invoice for over $ 6700 even without the technician visiting the site. They assumed the inverter is dead.
They installed a inverter that did NOT give me any warranty for over 2 yrs.
MONEY MONEY MONEY that all they want. I waited for 3 weeks without any help.
Be VERY CAREFUL and DO NOT FALL INTO THEIR TRAP.
The problem was finally solves forJUST $88 !!! with a local Solar Panel Electrician. The inverter is still functioning.
I saved over $7000 including GST.
Planning to install another 5 KV panels with that money !! by the same fellow BUT NOT chromogen.

Michael Michell

Michael MichellAdelaide

  • 2 reviews
  • 2 likes

Replacement tank lasted less than 4 years

published

300 litre solar replacement tank lasted less than 4 years. This was a warranty replacement and didn't even last the 5 years warranty currently offered by Chromagen. Chromagen offered a discount replacement which was more expensive than buying off the self.

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Junk

published

The solar hot water system is pure junk, had the units replaced under warranty, two times. Last replacement were heat tube type panels, guess what ?? both panels taken off the roof six months apart coz of leaking. They were out of warranty. The money saved on electricity was paid to local plumbers and electricians. Would not recommend Chromagen even to a politician.

Dasher109

Dasher109Central Highlands and Goldfields, VIC

  • 3 reviews
  • 3 likes

I agree with one of the other comments, I can't give less than one star.

published

Absolutely hopeless.
No back up support, crappy product, you cannot make contact with them, and when/if you can, they don't want to know you! unless of course they want your money.
Seriously, this company has no integrity whatsoever, and sells very poor quality products, and relies on the government rebates.
I can't understand how they have avoided consumer affairs?

Sharmin

SharminBrisbane

  • 2 reviews
  • 5 likes
  • Verified customer

Very poor product and poor service

published
Joe

Joe

  • 3 reviews
  • 3 likes

Continued Problems and no support

published

Had heater for approximately 1.5 years with continued problems with beeping, fluctuations in water temperature to shower and gas back up always coming on. Chromagen will not reply to my emails and when I spoke with them they said they won't come out to fix unless I pay expensive call out and parts charges as it is out of its one year warranty. I don't think this is acceptable as the heater cost a lot of money and I would expect it to work for many years. I will now need to make a formal complaint to consumer affairs to get it sorted and suggest anyone else in the same situation does the same.

I was unable to give them ZERO stars

published

Do not use this company for anything.

The backup service is atrocious - they didn't want to assist me because my instant gas hot water system was 10 years old and there is no one in my area (Canberra) that services them or provides spare parts. In fact most electrical/plumbing people I spoke to said to keep well away from the brand. The Chromagen call center for service avoided my questions and would not allow me to speak to senior management.

Go with a well known and trusted brand such as Rheem or Rinnai who actually do have customer service.

charlie waters

charlie watersGreater Melbourne (Inner), VIC

  • 7 reviews
  • 4 likes

Reliable product Excellent service Great Staff

published

Had both solar hot water and power installed 2010. Only issue after 8 years was a small part fixed on the day for small cost. Call staff very helpful quick service call knowledgeable. I cant fault my time with their products.
All office staff and service staff are professional and pleasant.

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G. Hi

G. HiSouth East Queensland, QLD

  • 23 reviews
  • 1 like

200L Tank on Roof unit

published

Dont touch this stuff These units have been installed by builder. Since day one have had problems with noises when hot Sounds like someone banging on the pipes with a hammer. Their paperwork says they do this and not a problem. Well it is a problem when you flush a toilet and the hot water system starts rattling. Got told it is thermal shock What????? Also told that the unit is "Too efficient". and due to the fact that we have the smallest collector cant be altered.
Strange that other similar brands dont do it.

Wiffa

WiffaGreater Melbourne (Metropolitan), VIC

  • 12 reviews
  • 10 likes

Not a problem

published

Reported the tank leaking on the Tuesday (A/H) sent there man out Thursday. Replaced the tank on the following Monday.
4 months prior to the end of the warranty.
Done & dusted.

Thankyou

Awful customer service and terrible product

published

Don't ever buy from these dodgy company! Product falls apart and is made from inferior parts. Warranty replacement takes forever and they have the nerve to charge for installation.
One star is too good for these people.
Wish negative stars was an option in that case I'd give them negative 1000.

Chris of MB

Chris of MBMetropolitan Adelaide, SA

  • 6 reviews

Actually Chromagen is quite Good!

published
1 comment
Chromagen
David S.Chromagen
AllyV

AllyVBrisbane

Great service

published

Not too sure of the product as we've only had it for 2 years and it has leaked and required a new seal and element, however the service was 5 star. After reading some of these reviews, I was a bit wary when I called with a problem, but had a plumber out within a day and he even came back today to check on the pressure even though he is on holidays and is due to fly overseas today.

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