Reviewer Photos & Videos
MelvinSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Clarendon is the best
Such an amazing experience to start with building our dream home. We fell in love instantly with the Ferndale 34 model house at box hill nsw
From tender to colour selection up to financial matters is a very smooth process. Customer service is outstanding too as they are giving us an update on every step of the way. Very quick to respond and guiding us although out the process.
I cannot recommend Clarendon highly enough as the best builder.
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The reviewer stated that an incentive was offered for this review
New haven 27Hunter Region, NSW
- NSW, Baulkham Hills
- Verified customer
Re: DA2019/01139. Amazing experience highly recommend Clarendon Homes
We have not started building as yet but so far it has been a truly amazing experience. As we have never built a home before, we were lost. Right from the start from the excellent sales manager, through to the design studio and especially our customer service consultant. Every advise was invaluable.
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Sangam and ArunSouth East Queensland, QLD
- QLD, Loganholme
- Verified customer
Fantastic team
We had a very pleasant experience with Clarendon Homes team. The team went out of the box and made our journey easier. We always got the support and information we required, [name removed] has been exceptional throughout this journey and we don’t have enough words to thank her. We definitely made the right choice by choosing Clarendon Homes and would recommend to everyone who is planning for their dream house.
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Cielo C.Sydney, NSW
- NSW, Baulkham Hills
- Verified customer
Excellent customer service DA-19-01890
Such an amazing experience to start with building our dream home. We fell in love instantly with the Boston model house at Parklea. From tender to colour selection up to financial matters is a very smooth sailing process. Customer service is outstanding too as they are giving us an update on every step of the way. Very quick to respond and guiding us although out the process.
I cannot recommend Clarendon highly enough as the best builder. Though Clarendon is bit expensive, I’m pretty sure that it is worth it.
Now that our construction is finally happening, I cannot wait to see the outcome and live in our dream home.
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VipSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Re: Job No. 29913916 - Contract Signature to Pre-Construction phase review
An extremely enjoyable and exciting process, with lots and lots of interfacing and coordination between Clarendon (design team and suppliers) developer, council etc. All the more engaging with an excellent CSC ([name removed]). It was seamless to build a great relationship with [name removed] which was critical in ensuring that we resolved the many challenges and issues that came up through the developer and CDC approvals process. [name removed] was prompt in escalating issues to the relevant stakeholders and ensuring that the connection and co...Read more
mmunications between myself and the stakeholders was robust. I would look forward to [name removed]'s update calls at least once every week (and more during times of issue resolution). As you can imagine, the process leading up to construction is unexpectedly complex (especially if this is the first time you are going through it) but working with [name removed] made it fun. In terms of working with all of Clarendon's other partners (internal Colours consultants, Your Home Kitchens, Zurcorp, EHI, Tiles Direct, Carpet Call) it was an absolute pleasure dealing with them. Throughout the multiple variations I made (I'm sure the reps were sick of my ringing / emailing them all the time :) ), some necessitated by mandatory engineering requirements, the reps were totally professional, friendly, polite and prompt to respond with the necessary amendments made very quickly. Naturally, as the level of detail increases and the design process matures, with the level of interfaces and the constant updates being made to many aspects at the same time, it is vital that you keep on top of everything. The small number of errors or inconsistencies I identified throughout the process were quickly resolved via [name removed] (being the main conduit to the relevant stakeholder). As one example, our Developer rejected our building layout design stating that we would need to reduced the length significantly to comply. [name removed] immediately put me directly through to their permits and drafting team ([name removed] deserves commendation in particular), where we discussed various compliance options. [name removed] even drafted the options up and sent them to me as a backup, whilst I contested the non-compliance with the Developer (which by the way, [name removed] has kindly advised me to do). Pleased to say that the concession was granted by the Developer but good to know that I had backup options in hand and fully understood the implications of this. All in all, an exhilarating experience - which I continue to look forward to as we move into construction. If the current Clarendon reviews of CSCs and Site Supervisors are anything to go by, I am expecting to have nothing to worry about except enjoy the experience!Similar opinion? Write a review on ieatwords.com.au!
- NSW, Baulkham Hills
- Verified customer
Amazing finish and super professional
Building with Clarendon homes was the best decision we ever made! Throughout the construction process, [name removed] was extremely professional and had extensive knowledge about everything. When we did our final walk through, we were absolutely thrilled to see the detailed work that was undertaken and delivered.
Clarendon is expensive, however, they are definitely worth the money!!
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- NSW, Baulkham Hills
- Verified customer
Thanks for making the experience so far (pre-construction) a positive one.
At this stage we can only review Clarendon based on our experience from pre-tender through to selections as we just commenced construction. So far our experience with Clarendon have been good. Our customer service consultant [name removed] has been very helpful with our requests and has kept us well informed in the process. The staff at the lifestyle center are very friendly and helpful too, especially [name removed]. [name removed] our colour consultant as well as Clarendon's partners help make the selections process less daunting and did not ...Read more
make us feel pressured at any point to make a decision that we were not comfortable with. [name removed] and [name removed] were always happy to answer any questions that we had throughout the process. Thanks for making the experience so far a positive one.Similar opinion? Write a review on ieatwords.com.au!
Cameron T.South East Queensland, QLD
- 2 reviews
- QLD, Loganholme
- Verified customer
Fantastic Team, great customer service attention
The experience with Clarendon homes so far has been a very pleasant time. We ended up spending a bit more than we thought because we just loved the quality product, information and good service. Very happy. Pre-selection visit helped us a lot. It was good to hear how realistically and practically each item was compared to what the housebuilding trends generally are elsewhere.
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SamIllawarra, NSW
- NSW, Baulkham Hills
- Verified customer
Clarendon homes have been amazing to deal with! Thanks to their wonderful staff!
Building with Clarendon Homes so far has been a breeze. The staff are amazing! All our quotes ended up coming in less and they have been very honest and upfront. Clarendon offers a lot of extras in their packages. Big Thank you to [name removed] and [name removed] for going above and beyond.
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Mick and LeaSouth East Queensland, QLD
- QLD, Loganholme
- Verified customer
Excellent Service
The process with Clarendon has been a very easy one. The costumer service and communication from [names removed] has been excellent. We couldn't be happy with the building experience with Clarendon. This home is our dream home and we have had quite a few changes along the way which has never been a problem when dealing with [names removed]
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G CunynghameSouth East Queensland, QLD
- QLD, Loganholme
- Verified customer
Amazing choice of products. Very easy to deal with. Couldn’t recommend our Consultant more
Everything has flowed through great. Our consultant went above and beyond. Any query and or concern was always actioned and remedied. There was such a great range to choose from, as we have built with Clarendon before. This time around has been fantastic and I am so looking forward to the end result.
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CrystalHunter Region, NSW
- NSW, Baulkham Hills
- Verified customer
Super supportive and efficient
[name removed] has been wonderful in supporting me through the pre-construction process. She has regularly touched base with me and been available whenever I called. I really appreciated her going above and beyond in supporting me to contact my financial institution whenever I requested her to do so, that all parties could work together for a positive outcome.
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- NSW, Baulkham Hills
- Verified customer
Clarendon Homes Review - Argyle
We are delighted with our experience with Clarendon Homes. From pre-tender design phase, through to contract award, selections and now the build phase of the project, we've been kept informed every step of the way. We've been comforted by a highly experienced team that have made the process fun. We would recommend Clarendon to any potential home buyers to assist build the home of your dreams. We were particularly impressed with their Argyle range which allowed customization to suit requirements.
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- NSW, Baulkham Hills
- Verified customer
Pre-Construction - Customer Service
[name removed] from Clarendon Homes was our Customer Service Consultant, experience so far has been excellent from her! Always been accommodating and would always return/answer our abundant questions! She's made our experience very smooth & has always kept us informed with the next steps and what was required. Thank you & great work!
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- NSW, Baulkham Hills
- Verified customer
Boston 36
The tender process has been easy and hassle free. The selections days were fun and not rushed. The price is about where we expected it to be with some items coming over budget and others under. Communication has been great from our Rep and she has been helpful and easy to deal with. There have been some council delays and issues but these have been managed well by the Clarendon team. Earth works has now been completed and we are looking forward to seeing the house take shape.
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Theresa B.Hunter Region, NSW
- NSW, Baulkham Hills
- Verified customer
Pre Construction
My experience so far has been excellent, all thanks to my Customer service consultant. She was always very informative with what was going on and what was going to happen next. She always returned phone calls and had no problems with resolving any issues or making any changes, and she would do this straight away and everything was changed within an hour of my request. She really made everything so much easier than what i thought it was going to be. Great Job!!
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- QLD, Loganholme
- Verified customer
Poor warranty service
While we had some issues during the building stage, it has been the service post handover that has really disappointed us. Several defects were raised on our 6 month report and while none were major or posed any danger to the structure of the house, they are still things that we want fixed.
Initially we had some response from Clarendon who sent people out to fix/inspect the items raised but recently we have heard nothing. When i raised this with the Warranty Manager, [name removed], i was informed that the contractors will get in contact w...Read more
hen they have an opening in their schedule. The lack of any sort of timeframe is frustrating and demonstrates that Clarendon aren't overly committed to their after sales service. As with other people we were asked by Clarendon to submit a review on this website during and just after the build. I'm glad now that we didn't.1 comment
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AllanSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Customer Service Consultant
[name removed] from Clarendon Homes has been our Customer Service Consultant and we are very happy with everything she has done for us. She knew all the processes in getting everything right for the new build, even with our last minuet changes, she made sure all processes were covered. She kept us in the loop during pre construction, reminders for meetings, document revisions updates ans alot more. Thanks [name removed] you sure made the process simple and easy. 5 stars!! Great work!!
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M. Johnny-mooreSouth East Queensland, QLD
- QLD, Loganholme
- Verified customer
Professional service
The service I recieved from [name removed] was exceptional. She had an answer for all my crazy questions and dealt with my impatience professionally. She was also quiet prompt at getting back to me and seemed very happy on the phone each time we spoke and was always calm and sincere.
[name removed], thank you for your commendable service. You're a true legend and a great asset to employer and this world. I pray that the Lord Almighty bless you richly for your hard work.
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IreneSydney, NSW
- 3 reviews
- NSW, Baulkham Hills
- Verified customer
Beautiful house with high quality!
Very happy to see the finishing of the house - good workmanship and high quality. Site supervisor [name removed] is the best site supervisor I have encountered with - he is very passionate, energetic, efficient, organised and attended to details. The start of construction to handover has been smooth. Also thanks to client service consultant [name removed] who has been followed up and update closely throughout the progress. Will highly recommend Clarendon Homes to others!
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Questions & Answers
martyasked
I want to view the Montana but can't seem to do it
3 answers
Customer Care T.Clarendon Homes
Hi Marty, we are able to view it on our end. You need to visit domainehomes.com.au to see the design, and then make sure you select either NSW or QLD as there are small differences. If that doesn't help, then email us on the contact us page and we can email you back a copy of the brochure.
Sorry the Montana is a domain home not clarindon
Customer Care T.Clarendon Homes
Hi Marty, its ok, Domaine is Clarendon company. All the best.
jaseb192asked
Hi, our Clarendon Kirribilli 49 double storey was built in 2009. We are exploring the removal of a 350mm wide x 2100mm high vertical block wall which is constructed between the family room rear window and sliding door. In order to install a folding bifold door to connect the family room with alfresco we require to remove the window, the wall and sliding door. How do I gain engineering approval from Clarendon to approve removal of without jeopardising structural integrity?
1 answer
Customer Care T.Clarendon Homes
Hi Jaseb192, we have sent an email reply to you this morning.
Kind Regards,
Clarendon Homes.
Rockasked
Job reference: 29914071.
Why you are unable to refund my tender deposit of $5k even though i pointed you more than 25 mistakes in tender document in comparison to sales agreement and requested cancellation within 24 hrs. Moreover i was never told about any cancellation charges before signing the tender. You have no rights to keep the tender deposite as you have done no work after we paid the money.
$5K means a lot to us. Please refund, i have been chasing since 5th Feb 2020.
No answers
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Customer Care T.Clarendon Homes
Hi Shaun, we are very sorry to read that we could not provide specific time frames for some outstanding post warranty items. So that we may understand the issues and rectify this for you as soon as p... Read more
ractical, would you mind sending us your contact details. You can send them to [email protected]