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Reviews

4.5

1,721 reviews
5
(1,397)
4
(131)
3
(28)
2
(34)
1
(131)
  • Build Stage
    • Post-Construction (385)
    • Pre-Construction (170)
    • Mid-Construction (68)
  • Customer Service
    4.6 (442)
  • Site Admin
    4.6 (303)
  • Timeliness
    4.5 (331)
  • Structural Integrity
    4.7 (233)
  • Plumbing & Waterproofing
    4.5 (230)
  • Electrical & Lighting
    4.6 (234)
  • Flooring
    4.4 (209)
  • Transparency
    4.5 (331)
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Melvin

MelvinSydney, NSW

Clarendon is the best

published

Such an amazing experience to start with building our dream home. We fell in love instantly with the Ferndale 34 model house at box hill nsw



From tender to colour selection up to financial matters is a very smooth process. Customer service is outstanding too as they are giving us an update on every step of the way. Very quick to respond and guiding us although out the process.

I cannot recommend Clarendon highly enough as the best builder.

Customer Service
Transparency
Site Admin
Build StagePre-Construction
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The reviewer stated that an incentive was offered for this review



New haven 27

New haven 27Hunter Region, NSW

Re: DA2019/01139. Amazing experience highly recommend Clarendon Homes

published

We have not started building as yet but so far it has been a truly amazing experience. As we have never built a home before, we were lost. Right from the start from the excellent sales manager, through to the design studio and especially our customer service consultant. Every advise was invaluable.

Build StagePre-Construction
Sangam and Arun

Sangam and ArunSouth East Queensland, QLD

Fantastic team

published

We had a very pleasant experience with Clarendon Homes team. The team went out of the box and made our journey easier. We always got the support and information we required, [name removed] has been exceptional throughout this journey and we don’t have enough words to thank her. We definitely made the right choice by choosing Clarendon Homes and would recommend to everyone who is planning for their dream house.

Customer Service
Transparency
Build StagePre-Construction
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Cielo C.

Cielo C.Sydney, NSW

Excellent customer service DA-19-01890

published

Such an amazing experience to start with building our dream home. We fell in love instantly with the Boston model house at Parklea. From tender to colour selection up to financial matters is a very smooth sailing process. Customer service is outstanding too as they are giving us an update on every step of the way. Very quick to respond and guiding us although out the process.

I cannot recommend Clarendon highly enough as the best builder. Though Clarendon is bit expensive, I’m pretty sure that it is worth it.

Now that our construction is finally happening, I cannot wait to see the outcome and live in our dream home.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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Vip

VipSydney, NSW

Re: Job No. 29913916 - Contract Signature to Pre-Construction phase review

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
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Amazing finish and super professional

published

Building with Clarendon homes was the best decision we ever made! Throughout the construction process, [name removed] was extremely professional and had extensive knowledge about everything. When we did our final walk through, we were absolutely thrilled to see the detailed work that was undertaken and delivered.
Clarendon is expensive, however, they are definitely worth the money!!

Build StagePost-Construction

Thanks for making the experience so far (pre-construction) a positive one.

published
Build StagePre-Construction
Cameron T.

Cameron T.South East Queensland, QLD

  • 2 reviews

Fantastic Team, great customer service attention

published

The experience with Clarendon homes so far has been a very pleasant time. We ended up spending a bit more than we thought because we just loved the quality product, information and good service. Very happy. Pre-selection visit helped us a lot. It was good to hear how realistically and practically each item was compared to what the housebuilding trends generally are elsewhere.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
Construction End DateOctober 2020
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Sam

SamIllawarra, NSW

Clarendon homes have been amazing to deal with! Thanks to their wonderful staff!

published

Building with Clarendon Homes so far has been a breeze. The staff are amazing! All our quotes ended up coming in less and they have been very honest and upfront. Clarendon offers a lot of extras in their packages. Big Thank you to [name removed] and [name removed] for going above and beyond.

Customer Service
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Timeliness
Build StagePre-Construction
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Mick and Lea

Mick and LeaSouth East Queensland, QLD

Excellent Service

published

The process with Clarendon has been a very easy one. The costumer service and communication from [names removed] has been excellent. We couldn't be happy with the building experience with Clarendon. This home is our dream home and we have had quite a few changes along the way which has never been a problem when dealing with [names removed]

Customer Service
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Timeliness
Build StagePre-Construction
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G Cunynghame

G CunynghameSouth East Queensland, QLD

Amazing choice of products. Very easy to deal with. Couldn’t recommend our Consultant more

published

Everything has flowed through great. Our consultant went above and beyond. Any query and or concern was always actioned and remedied. There was such a great range to choose from, as we have built with Clarendon before. This time around has been fantastic and I am so looking forward to the end result.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StagePre-Construction
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Crystal

CrystalHunter Region, NSW

Super supportive and efficient

published

[name removed] has been wonderful in supporting me through the pre-construction process. She has regularly touched base with me and been available whenever I called. I really appreciated her going above and beyond in supporting me to contact my financial institution whenever I requested her to do so, that all parties could work together for a positive outcome.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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Clarendon Homes Review - Argyle

published

We are delighted with our experience with Clarendon Homes. From pre-tender design phase, through to contract award, selections and now the build phase of the project, we've been kept informed every step of the way. We've been comforted by a highly experienced team that have made the process fun. We would recommend Clarendon to any potential home buyers to assist build the home of your dreams. We were particularly impressed with their Argyle range which allowed customization to suit requirements.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StageMid-Construction
Construction End DateJuly 2022
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Pre-Construction - Customer Service

published

[name removed] from Clarendon Homes was our Customer Service Consultant, experience so far has been excellent from her! Always been accommodating and would always return/answer our abundant questions! She's made our experience very smooth & has always kept us informed with the next steps and what was required. Thank you & great work!

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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Boston 36

published

The tender process has been easy and hassle free. The selections days were fun and not rushed. The price is about where we expected it to be with some items coming over budget and others under. Communication has been great from our Rep and she has been helpful and easy to deal with. There have been some council delays and issues but these have been managed well by the Clarendon team. Earth works has now been completed and we are looking forward to seeing the house take shape.

Customer Service
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Site Admin
Timeliness
Build StagePre-Construction
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Theresa B.

Theresa B.Hunter Region, NSW

Pre Construction

published

My experience so far has been excellent, all thanks to my Customer service consultant. She was always very informative with what was going on and what was going to happen next. She always returned phone calls and had no problems with resolving any issues or making any changes, and she would do this straight away and everything was changed within an hour of my request. She really made everything so much easier than what i thought it was going to be. Great Job!!

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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Poor warranty service

published
Build StagePost-Construction
Construction End DateMay 2020
1 comment
Clarendon Homes
Customer Care T.Clarendon Homes
Allan

AllanSydney, NSW

Customer Service Consultant

published

[name removed] from Clarendon Homes has been our Customer Service Consultant and we are very happy with everything she has done for us. She knew all the processes in getting everything right for the new build, even with our last minuet changes, she made sure all processes were covered. She kept us in the loop during pre construction, reminders for meetings, document revisions updates ans alot more. Thanks [name removed] you sure made the process simple and easy. 5 stars!! Great work!!

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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M. Johnny-moore

M. Johnny-mooreSouth East Queensland, QLD

Professional service

published

The service I recieved from [name removed] was exceptional. She had an answer for all my crazy questions and dealt with my impatience professionally. She was also quiet prompt at getting back to me and seemed very happy on the phone each time we spoke and was always calm and sincere.

[name removed], thank you for your commendable service. You're a true legend and a great asset to employer and this world. I pray that the Lord Almighty bless you richly for your hard work.

Customer Service
Transparency
Build StagePre-Construction
Irene

IreneSydney, NSW

  • 3 reviews

Beautiful house with high quality!

published

Very happy to see the finishing of the house - good workmanship and high quality. Site supervisor [name removed] is the best site supervisor I have encountered with - he is very passionate, energetic, efficient, organised and attended to details. The start of construction to handover has been smooth. Also thanks to client service consultant [name removed] who has been followed up and update closely throughout the progress. Will highly recommend Clarendon Homes to others!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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Page 2 of 87
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Questions & Answers

marty

martyasked

Clarendon Homes

I want to view the Montana but can't seem to do it

3 answers
Clarendon Homes
Customer Care T.Clarendon Homes

Hi Marty, we are able to view it on our end. You need to visit domainehomes.com.au to see the design, and then make sure you select either NSW or QLD as there are small differences. If that doesn't help, then email us on the contact us page and we can email you back a copy of the brochure.

marty
marty

Sorry the Montana is a domain home not clarindon

Clarendon Homes
Customer Care T.Clarendon Homes

Hi Marty, its ok, Domaine is Clarendon company. All the best.

jaseb192

jaseb192asked

Clarendon Homes

Hi, our Clarendon Kirribilli 49 double storey was built in 2009. We are exploring the removal of a 350mm wide x 2100mm high vertical block wall which is constructed between the family room rear window and sliding door. In order to install a folding bifold door to connect the family room with alfresco we require to remove the window, the wall and sliding door. How do I gain engineering approval from Clarendon to approve removal of without jeopardising structural integrity?

1 answer
Clarendon Homes
Customer Care T.Clarendon Homes

Hi Jaseb192, we have sent an email reply to you this morning.

Kind Regards,

Clarendon Homes.

Rock

Rockasked

Clarendon Homes

Job reference: 29914071.
Why you are unable to refund my tender deposit of $5k even though i pointed you more than 25 mistakes in tender document in comparison to sales agreement and requested cancellation within 24 hrs. Moreover i was never told about any cancellation charges before signing the tender. You have no rights to keep the tender deposite as you have done no work after we paid the money.
$5K means a lot to us. Please refund, i have been chasing since 5th Feb 2020.

No answers

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