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MarinaPerth, WA
- 2 reviews
- Verified customer
Very satisfied
It took only about four weeks from signing up to completion. We are very happy with the patio, it looks terrific. It was installed with no fuss, on time and Matt the installer was very competent and efficient. We would definitely recommend Classic Patios for their professionalism and quality products.
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Geof
- 2 reviews
Great company, great product
Excellent first contact, with good responses to questions, and good suggestions for obtaining best price.
Amazed at the speed materials delivered and construction started after contract signed.
Excellent tradesman, polite, supportive, informative, and on time.
Supervisor was right on the ball identifying some substandard materials and arranging replacement the next day.
Would recommend this company to anyone considering patio installation.
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ScarramarPerth, WA
I use it daily
Fabulous Outdoor space has been created with this patio. Once everything was approved the quality materials arrived. Installers came when they said they would and were very pleasant to deal with. I love the new area and use it daily!
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Kathy SPerth, WA
- 2 reviews
CANT BE HAPPIER
Couple of weeks ago the granny flat was ready to move in. It looks so good that I really could move in but its not for me will be for my father in law later. It was a great pleasure to deal with everyone who was inwolfed in that project.
Steve came from Joondalup to see if I have the right measurements for the granny flat and explained everything to me. Derek the supervisor was the same he informed me about every single step. The Team was easy going any question answered or ensured they will give the answer. The Team was just awesome and easy to talk. Thank you all it was a great pleasure to deal with all of the CLASSIC PATIOS and POOLS TEAM.
HIGHLY RECOMMENDED
Thank you all
1 comment
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PeterPerth, WA
Customer satisfaction delivered
From the very outset the itinerary presented by Classic Patios was on time. Ben and Cory kept me informed of arrival and knock off times to give uninterrupted access to site. Any queries I had, both Ben and Cory were only to happy to answer and explain. It was a few days after completion that we had some rain and detected a very minor leak. Within a few days after contacting Classic Patios I received a phone call from Ben to see if he could come and fix the problem the following morning. Being aware that it was only minor remedial work Ben saw no hesitation in driving from North Joondalup to Canning Vale to ensure a happy outcome. Customer satisfaction personified. Thank you CP team.
2 comments
Steve N.Classic Patios and Pools
Hi Peter, Thanks for the great revue. We were very proud of the work completed at your home as it was not a straight forward design. We are really glad you are happy with the end result and we hope yo... Read more
u enjoy your new investment for many years to come. Thanks Steve Nicholls (General Manager )Steve, Thanks very much to your dedication to ensuring a most satisfying outcome. regards from both Sue and me.
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swirvinperth
- 2 reviews
We gave them a challenging patio roof design -they delivered!
We wanted to open up the rear of our house to let the northern winter sun in, while blocking direct summer sun. And to enjoy the view of our garden. So in conjunction with Classic, we designed, and they successfully built a steep single pitch patio roof. Cost was a focus, so only a single skin roof was built. The result is stunning, strong and everything we hoped it would be. The only thing we would do differently would be to install the side shading panels when Classic built it (doing it now). We recommend Classic!
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LoriPerth, WA
CLASSIC is Fantastic
Our new Classic patio was installed this week - on time and 'on trend': all in Surfmist colour (fresh), all aluminium (no rust), designed to not leak (box gutters all sides) and assembled with precision (thanks Ben)! From start to finish, we were impressed with the product, the people, and the process. No stress, no mess - Ben even cleaned the patio and painted each screw! It doesn't get better than that.
1 comment
Steve N.Classic Patios and Pools
Thanks Lori I am so happy to hear you are happy with your patio and we at Classic hope you enjoy your new purchase for many years to come. Thanks for the Review Steve Nicholls General Manager.
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SallyPerth, WA
- Verified customer
Love my Patio extension!
Have waited a while to finally be able to get the Patio extension done. Classic were the first to quote and were very proffessional with realistic advice and competitive pricing. Some of our other experiences with getting quotes were a bit off putting. Whilst pricing sat in the middle of the quotes we received, we are more than happy with the finished product and attention to detail. Even where they had someone come and replace a couple of roof tiles which had cracked on installation. We have since sat through several storms and the patio has stood the weather test. All our questions were answered promptly and timely. No problem in recommending Classic Patios. :-)
1 comment
Steve N.Classic Patios and Pools
Hi Sally, Classic are happy to hear you are satisfied with our Product and Service. Thank you for your review and we hope you enjoy your patio for many years to come.
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JetteWheatbelt, WA
Excellent granny flat
Only moved into my granny flat a week ago, but I am very pleased with the flat. The tradesmen were all very nice and helpful and willing to make a few changes. It was a pleasure dealing with Derek, the supervisor, he is a great guy. Highly recommend Classic Granny Flats
1 comment
Steve N.Classic Patios and Pools
Hi Jette. Thanks for your review. We really hope you enjoy your new home for many years to come. We are glad you enjoyed the experience of Dealing with Classic I am very proud of the people we have wo... Read more
rking for us and the great job they do. Regards Steve Nicholls General ManagerSimilar opinion? Write a review on ieatwords.com.au!
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Frustrated and angry.comWheatbelt, WA
- 4 reviews
- 1 like
Very unhappy with the way we were treated. Read and understand the contract thoroughly, before you sign up.
There is a clause in the contract which should but was not made apparent to us that basically tries to stop you giving anything but glowing feedback.Comments made on their fb page have all immediately been deleted. What does that suggest?
We chose this company due to the generally glowing reviews. Most misleading. This mistake on our part cost us thousands and wasted considerable time. How long until this is deleted?
December 7th 2022 Update: A very similar sad example to the bad experienced which we received.
This is interesting. We still ha...Read more
ve had nothing other than denial and very disrespectful treatment from this company. They sneak in a clause numbered 19, which is basically denying anyone giving anyone feedback without their permission. Which obviously would have to be positive. We were literally pushed into signing the contract without actually reading it. Which obviously was a mistake on our part. We were told that their feedback should be enough recommendation. We actually used reviews from this page before we decided to give this company our business. We notice that after our very honest review there were suddenly a great number of positive reviews. Were these verified? We were given no warranty whatsoever apart from an angry exchange where he said he gave a warranty in that particular email, and that should be good enough. I warn people to be very cautious of using this company unless you read every clause on the contract. We were seriously out of pocket by thousands of dollars and treated very shabbily and could not recommend this company to anyone.BEWARE.3 comments
We have been given 24 hours to remove this review by the company concerned otherwise they will take legal action. I have read information from ACCC's website that strongly discourages being intimidate... Read more
d by disparagement review clauses which keep the system fair.What would you do?Steve N.Classic Patios and Pools
Hi [Reviewers Name Removed as this was not Disclosed]. I Contacted your husband [Reviewers Husbands Name Removed] this morning by phone once I read this revue and your number of Comments you made on ... Read more
Facebook late last night to see why you had posted these comments and to see if there was anything I could do to assist. He informed me you were both very happy with the finished Patio and these was no additional works to be completed. As you know we even completed some additional works for you at no charge due to you not being happy with having to remove a power line that was over the patio and unsafe and non compliant for the patio to be built. I am not sure what else we can do to satisfy you but I hope you enjoy the fantastic patio we have built for you for many years to come. Feel free to email me direct or phone me should you wish to discuss this matter rather than post on a public forum.Steve N. I heard the conversation, my husband did NOT say that he was satisfied.He actually pointed out about the parts which he was not satisfied with. He agreed regarding the distance from the neigh... Read more
bour. However the main bone of contention was always the fact that when your representative and yourself inspected the site. It should have been obvious that there was a problem with the overhead cable. Had we known this, we would have altered our plans accordingly. This has caused us a great deal of extra expense through no fault of our own. A professional company quoting for any similar job takes due care and attention, you did not. You argued continuously that you did not see the cable. It was right across the garden in full view. I understand you have now rang my husband and basically threatened that if this review is not removed by 1pm today, you will be seeking legal advice. We were not given any opportunity to thoroughly read the contract. We were told to look at all of your positive feedback. Now we know that unless it is positive you have sneaked in a clause denying clients the opportunity to give honest feedback. I am not intimidated by you, I have also been strongly advised by product review NOT to remove my feedback. They are in fact getting their legal department to look into this. So sorry, I am not interested if speaking to you on the phone and I would ask you to refrain from phoning us please in future.Similar opinion? Write a review on ieatwords.com.au!
MarionPerth, WA
- Verified customer
Highy Recommend
From the onset Rob was very professional and friendly even bringing samples of the type of guttering and joins used. The best design for the area was worked out. Matt the installer knew his work and the patio was put up in the week. Even with a slight hicup supervisor Steve was on to it and was sorted overnight with no delays. All questions were answered by their admin, fantastic customer service. The result a lovely 11 metre patio, such a difference from the flat roof that was taken down. I highly recommend Classic Patios. A great team and my family will enjoy many years of entertaining.
1 comment
Steve N.Classic Patios and Pools
Hi Marion. Rely Glad to hear you are Happy with our finished Product and service provided. At Classic we pride ourselves on our systems, products and service so we appreciate you posting this review t... Read more
o let everyone know. Thanks Steve Nicholls General ManagerSimilar opinion? Write a review on ieatwords.com.au!
Way
- 2 reviews
- 2 likes
Could not be happier
From the very first time we spoke with Classic Patios we knew they would give us what we wanted. Ron was not only very helpful with advise but very professional with what he did and all work was carried out in a very timely manner. Our installer had years of experience and did an amazing job. We couldn't be happier.
1 comment
Steve N.Classic Patios and Pools
Hi Way, Thanks for the Review. We are really Glad you are happy with the final product and service. We are sure you will get many years of enjoyment from your purchase Regards Steve Nicholls General Manager.
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Beyond disappointed
Failure to make repairs when numerous water leaks became evident at most joins. To correct the issue I have to pull the structure down and rebuild. Not impressed at all.
1 comment
Steve N.Classic Patios and Pools
Hi Tee, Classic take warranty issues very seriously, we have an excellent warranty claims system and will always rectify any leaks in any of our structures at no charge. We can not track your details ... Read more
through the name you have provided. Please email our office [email protected] with your issue and we will see to it that it is rectified under our warranty . Alternatively feel free to contact me direct on 0413433335 to discuss Regards Steve Nicholls General ManagerSimilar opinion? Write a review on ieatwords.com.au!
Highly Recommend
Great Customer Service. There guys are really trying to help you, especially supervisor Derek - he is super nice and helpful. I just let them do whatever they had to do and then I received a great house with no headache at all. Highly recommend those guys.
Pros: easy-going, helpful, not much to worry about with them
Cons: In my case were not to strict with deadlines, but that was not a big deal for me.
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rayworthPerth, WA
by Ray Worthington 23/8/2019
Very happy with the patio we had installed.
Ron came to our house and advised us what would work best in our situation and did the quotation - the end result is just what we wanted.
Ben did the installation and obviously had a lot of experience. As his finishing touch to the job he went around with a cloth polishing any finger marks off the beams and supports - that surprised me.
One point I would make though is that because the installers have to supply their own roofing screws they buy unpainted ones and then use touch up paint to colour th...Read more
em as this works out cheaper. In our case the roof panel screw heads were not even painted. Classic may be well advised to look at supplying their installers with pre-painted screws to give the best possible finish to the job. RaySimilar opinion? Write a review on ieatwords.com.au!
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Dean G.Perth, WA
Fantastic Patio - Has made outdoor living a reality!
Classic Patios were the only team who were able to plan and build to my patio needs. The outside area was quite large and was an unusual shape, but they were able to make it work with great roof coverage and an under-area free of poles etc. I have a pool table, barbecue, seating and sun lounges all under cover now. Love it!
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Gary DaviesWestern Australia
Shonky
Cut sheets with angle grinder.
No footings, missed screw holes everywhere, scratches all over the posts and wrong screws used .
After 7 years rusting all over . Don’t use them I’m going have to remove and replace sheets soon along with the gutters probably .
2 comments
Steve N.Classic Patios and Pools
Patio built in 2012 . You refused Classic Access to rectify the minor issues then you were heavily compensated. You then write a review 7 years later . This was resolved in 2012 Gary .
New issues buddy rust rust and more rust that wasn’t in the contract . But look at these reviews there all exactly what I went through. I feel for these people because I know there talking the truth .... Read more
I short changed you 10k would of been a lot more if the misses wasn’t so ready to have a baby you put us through a lot of unnecessary stress . I hope you go under mate . SHONKYSimilar opinion? Write a review on ieatwords.com.au!
AnnPerth, WA
- 2 reviews
- 1 like
- Verified customer
Excellent Patio Design and Craftsmanship
After reviewing Classic’s online reviews I visited their Joondalup display centre. The patios on display looked exactly how I envisioned my patio finish to be: I wanted a skillion patio design.
Steve - sales came to my place that afternoon and measured/ quoted my patio design.
I signed a contract the following day.
Steve - project manager followed up onsite to confirm design and finish.
The tradesman or should I say ‘Patio Artisan’ - Trevor, was absolutely amazing. His attention to detail and skilled professionalism is second to none and I recommend you request Trevor as your installer where possible!
Thank you Tania - admin for your professional and friendly (and prompt) emails.
100% recommend Classic.
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Jeff SPerth, WA
Satisfied customer who would recommend Classic
I chose Classic as I was impressed with the excellent drainage gutter that they use whereas other companies just cut gutters, and merge them, which could result issues. They were not the cheapest of the 5 quotes that we sought but their online reviews were extremely good. There was a problem with the sizing of the materials delivered but our installer, Trevor, realised this and after some discussion with us, and Steve at the office, commenced work as well as ordering some new materials. Trevor was a really nice fellow who consulted us as he bu...Read more
ilt the patio. He clearly knew what he was doing! The finished construction is as as good as the pictures that Classic use in their advertising literature and I would not hesitate to recommend their product. The important thing to me, in the construction stage, was that they recognised the error in the materials delivered and rectified it as soon as they could. An excellent service that has resulted in an impressive structure.Similar opinion? Write a review on ieatwords.com.au!
KeithPerth, WA
An excellent and professional job
Aside from delay by the local council, the construction of a new gable roof and patio went ahead and looks terrific.
'Ben' the installer was most professional, polite and informed. He is a great credit to Classic Patios. I really think he is worth more money!
All in all, it has been a pleasure dealing with Classic Patios. Most highly recommended.
Keith
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Questions & Answers
Mahendraasked
Where are you based?
1 answer
Steve N.Classic Patios and Pools
Hi we are based in Joondalup Western Australia but we do service all Metro areas and some Transportable products in the outer areas of Western Australia. We have a showroom at 37 Winton Rd Joondalup and we are open from 9AM till 4PM weekdays and 10AM till 1PM on Saturdays. We are closed on Sunday but can arrange viewing outside of these hours by appointment.
Mahendraasked
Do these guys do Glass and sliding doors to enclose an alfresco?
1 answer
Steve N.Classic Patios and Pools
Hi Mahendra Thank you for your enquiry, Yes Classic can supply and install Glass Sliding Doors or stackable or Byfold doors and windows to enclose an existing Alfresco. We have these options in our indoor showroom at 37 Winton Rd Joondalup WA if you would like to view them. Thanks Steve
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Steve N.Classic Patios and Pools
Thanks for the feed back Kathy. We at Classic are really please you are happy and you also made the process very easy for us. We hope you had a great Xmas and enjoy your New Year.