Clear Skincare Clinics Questions & Answers

Hi Chloe,

If you have purchased treatments with us and wish to change the package into credit to use toward other treatments or products we can definitely do that for you! If you would like to view what packages we have available, please feel free to follow this link to our website: https://clearskincareclinics.com.au/skin-gym/

We hope this helps!

Warm Regards,
The Clear Skincare Clinics Team

Hi there,

All of our products are vegan friendly, cruelty free, and paraben free. We use these main active ingredients in most of our products:
Glycolic acid
Topical vitamin C
Retinyl palmitate - vitamin A
Copper peptides
Hyaluronic acid

We hope this is helpful!

Warm Regards,
The Clear Skincare Clinics Team

Hi Kate, for those particular products we would recommend this order:
1. Gel Cleanser - Use to cleanse the face, apply pea size amount across face and rinse off. Use day and night.
2. Salicylic Toner - Use sparingly on affected areas, place small amount of product onto a cotton pad and dab lightly on acne spots. Do not rinse off and allow product to sit on the skin until dry before applying next product. Use day and night.
3 Copper Peptide Serum - Place 2-3 drops directly onto the skin and apply across the face. Do not rinse of and allow product to sit on the skin until dry before applying next product. Use day and night.
4. Smooth Skin 8% - Use sparingly on affected areas, place pea size amount on to fingers and apply on and around acne spots. Do not rinse off and allow product to sit on the skin until dry before applying a moisturiser. Only use at night time.

We hope this is helpful!

Kindest Regards,
The Clear Skincare Clinics Team

Hi Caitlen,
Thank you for reaching out regarding your products! We can assure you that the products you are using are completely safe when you are pregnant or breast feeding. The only products we would recommend to avoid using is our New Skin and Steiva creams as it is mainly Vitamin A derivatives or Hydroquinone actives that aren't recommended if you are pregnant or breast feeding.

We hope this helps!
Kindest Regards,
The Clear Skincare Clinics Team.

Hi Sarah,

The copper peptide serum should not be making you dry or flaky. It is quite hydrating, rejuvenating and contains healing properties.

Are you using any other products?

Kind Regards,
Clear Skincare Clinics

Hi Sara,

While it is an ingredient the amount used is extremely minimal and only included as it helps preserve the product. It will not have any adverse or drying effects on the skin.

Kind Regards,
Clear Skincare Clinics

Hi Sushmita,

We really want to look into this further for you, we will sent you a private message to get some details off you which will enable us to investigate further.

Kind Regards,
Clear Skincare Clinics Team

Hi Jessica,

We offer Zippay in our clinics.

Warm Regards,
The Clear Skincare Clinics Team

Hi Corinne,

We ask that you shave the area two days prior to your appointment. It is also important that you have not waxed, or tweezed the area for 5 weeks prior the appointment or had any sun exposure or fake tan on the area you want lasered two weeks prior to the appointment.

Warm Regards,
The Clear Skincare Clinics Team

Hi Vee,

Thank you for your enquiry! We would definitely recommend putting any serums or essences after using any products with a percentage of active ingredients / fruit acids as your serums and essences most of the time are meant to hydrate which should be done after any acids so that hydration can be put back into the skin.

We hope this helps!

Kindest Regards,
The Clear Skincare Clinics Team

Hi Vee, Yes, absolutely!

Kind Regards,
The Clear Skincare Clinics Team

Hi There,

I would recommend visiting your closest clinic to have a complimentary skin consultation. Everyone's skin is very different and responds differently to treatments so it's best one of our senior therapists looks at your skin before recommending any treatments. I hope that helps!

Kind Regards,
The Clear Skincare Clinics Team

Hi Khaye,

We appreciate the time you had taken to message us and are sorry to hear you feel unhappy with your experience at the clinic. We normally do not provide refunds but do offer in store credit for the value of the treatments you had purchased - however we can have someone contact you to discuss this with you further. Can I please ask which clinic you had visited?

We hope to hear from you soon!

Kindest Regards,
The Clear Skincare Team

Hi Khaye,

We apologise for the delay in response! We completely understand your frustration and again are sorry to hear you found the treatment painful. So that I can assist you further and past your request for a refund on to the relevant clinic, can you please provide your full name or contact number that would be found on your client profile? We hope to hear from you soon!

Kindest Regards,
The Clear Skincare Team

Hi Joanne,

We unfortunately do not provide refunds for change of mind and before purchasing treatments / packages with us we specify this in consent forms! We can provide in store credit at the value of the treatments / packages you have purchased with us that you can use toward either products, a different package, or other treatments.

We hope this helps!

Kindest Regards,
The Clear Skincare Clinics Team

Hi Vee,

Thank you for your message! It is best to use the Smooth Skin 8% in the morning as the active ingredients will continue to work on your skin throughout the day and to use Moisture + at night so the cream can moisturize your skin whilst you sleep. You can use Moisture + at any time of the day however if you would need some extra moisture before applying your makeup.

We hope this helps!

Kindest Regards,
The Clear Skincare Clinics Team

Hi Kheng,

Please see the pricing for teeth whitening below.

https://clearskincareclinics.com.au/body/

Kind Regards,
The Clear Skincare Clinics Team

Hi Jennifer,

Thank you for your enquiry! We apologise for the delay in response.

Our Fractional Skin Resurfacing treatment uses the same method across all of our centres Australia wide. We use the Pixel RF machine that uses radio frequency technology. The Pixel Radiofrequency applicators deliver electromagnetic energy to the skin’s surface which creates micro-perforations in the skin to deliver a deep heat injury to the tissue resulting in new collagen formation with minimal downtime.

We have a video on our website under the Anti-Ageing tab in the 'Skin Resurfacing' option which gives a visual on the hand piece and what it looks like when the treatment is performed. Our Dr Philippa McCaffery also gives a brief explanation of the treatment.

We hope this answers your questions! Please let us know if you'd have any further queries.

Kind Regards,
Clear Skincare Clinics