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LorraineCanberra 2600, ACT
Wonderful product, great service by Climatemaster
Climatemaster has always serviced my reverse cycle Daikon heater/cooler. They installed a new unit when the old one wore out. Climatemaster has always been professional, efficient and thorough. The service people work quickly, leaving no mess. I recommend the company without reservation.
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Gary in CanberraCanberra 2600, ACT
- 2 reviews
Climate Master Canberra - PRAISE
When our brand new (2 months old) Bonaire MB631 ducted heating system stopped working and started giving us errors, I contacted Bonaire (and got their autoresponse) and Actewagl who installed it (the service call was apparently logged but I'd heard nothing back). Very frustrating with night temperatures dropping here.
I'd learned that Climate Master were the Canberra agents for Bonaire, so I contacted them through their Facebook page and got a prompt response (within minutes), asking for my address and phone#.
Liam called me within minutes an...Read more
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Excellent friendly service.
Ian confirmed my appointment the day before and contacted to let me know he was on the way. Very friendly and professional, have used Climate Master before and will use again.
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PietaScullin 2614, ACT
Great service and advice
The service was thorough and well explained. I was provided advice where it would improve outcomes for me. The service man was personable and efficient. He explained what he was doing as he went so I was not treated as just a consumer without the ability to understand my appliances.
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ChrisCanberra Central 2601, ACT
- 2 reviews
On time, professional and efficient
Ian rang the day before the appointment to say he’d be about 10 minutes late as he had to get parts from the office, and to ask if we had any cough, forced isolation etc.
He arrived when he said, was friendly, professional and efficient. I paid by card, and he wiped the EFTPOS machine with disinfectant wipes before passing it to me, which I appreciated.
1 comment
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Satisfied customerGiralang 2617, ACT
Good service
We have used these guys to service air con and gas heater - they are good. Always go back to them. We also bought replacement heater because we got good advice
1 comment
Liam Z.Climate Master
Thanks for your great feedback!
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PaulEvatt 2617, ACT
- 2 reviews
Yearly Hester and cooler service.
Very good professional service. Polite, friendly technician. On time, which is really appreciated. Tech told me about condition and that I had no issues, which was great for the cooler after such a bad summer.
1 comment
Liam Z.Climate Master
Thanks for your great feedback Paul!
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PaulCanberra 2600, ACT
Excellent service and support
Prompt and efficient servicing of ducted gas and evaporative cooling systems. Climate Master have serviced our systems since installation, and the annual servicing is a simple way of ensuring the continued operation of both systems.
1 comment
Liam Z.Climate Master
Thanks for your great feedback Paul!
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Completely professional
The technician was early and the repair was carried out with minimum (non really) is disruption to the client. I will submit the wording that I choose to say something not waffle on.
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Great job and perfect timing
Climate Master did a great job and installed with in 4 weeks of acceptance. We were up and running by Nov 19 and wouldn’t have survived the hot smoky summer without this great Panasonic unit
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Glenda WahlertNew South Wales
- 2 reviews
- Verified customer
Great service
Technician arrived a bit early and got straight to replacing our old evaporative cooler control with a new one. He then serviced our evaporative cooler and we were very happy with him.
Will use Climate Masters again when we have our next service.
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All good
Climate Master were professional and reliable. They upgraded an old ducted gas heater for a new one and everything went smoothly and I found their advice and recommendations very helpful.
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Very Happy
Team from Climate Master were very professional, explained everything in detail, patiently answered all of our questions and installation was done on time over the agreed dates. The system has now been in for a few months and is working as expected.
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Bloke48Weetangera 2614, ACT
All good.
Everything about the new evaporative cooling installation has been good. Just one minor issue... one of the ceiling outlets has been installed out-of-parallel with the adjacent wall. All works extremely well though.
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Angelika
- 4 reviews
Leaky Evaporative Aircon
Ian confirmed appointment the afternoon before and then in the morning had the manners to text that he was running late by a few minutes. Ian was friendly and easy to talk with when he arrived. I explained the problem and when servicing the aircon Ian found the issue and installed the replacement part and also showed me the broken part - rubber ring seal that had perished due to age and wear and tear. He may be the new Dave!
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Evaporative cooler service
Chris from climate master confirmed the day before, was on time, prompt with the job and knowledgeable. He identified future likely issues, solutions and the best way to fix them.
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FlavioGilmore 2905, ACT
Evaporative cooling repair
Friendly technician arrived on time, fault repaired quickly and all the repairs that were carried out fully explained. All additional questions answered and advice given for further service. Very satisfied.
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GDMSouth-Eastern Region, NSW
- 2 reviews
Evap Cooler Fault analysis and service.
Service team arrived on time and quickly identified the faulty solenoid. Replacement and service all achieved in 30 minutes and Ian explained everything as he did the work. Always happy with Climatemaster!
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ruthybeldomCanberra 2600, ACT
Evap cooler service
Very efficient and pleasant technician, great service, would highly recommend to anybody looking for a service technician. Very good value for money and a great job completed. Bookings are simple.
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Very poor customer service post installation
We had a system installed in September 2022 at a cost of about $10,000 ish and have contacted climate master repeatedly about ongoing problems both with the system and electric issues caused by the system. To date no one from this company has come back to our house to review our concerns:
Thumping noise from the ceiling when windy
Unable to turn off the AirConditioning in a room using the wall switch
System constantly blows cold air in the home office
System continues to blow cold air at speed even when a room has reached and is below the desi...Read more
1 comment
Liam Z.Climate Master
Hi Eve, we're sorry to hear this feedback. I would be great if we could find out more about your review. I’d appreciate if you give me a call on 6228 1126 at your convenience to discuss these issues and rectify them. Thanks, Liam.
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Liam Z.Climate Master
Thanks Chris, we will pass this onto Ian. Cheers!