I have been with this company for 6 years. After checking my balance recently, I realised that the current balance is more than 5K less from my contribution. When I checked my transaction history, I found that the fees of my monthly insurance cover which I never ask for and other admin fees are almost the same as all my investment earnings over the six years. Besides, the transaction history doesn’t shall how much money you have lost from investment unlike my other super fund which shows everything. My other super fund has made more than 18k investment profit in a similar period of time with less principle while this one can’t even keep my contribution money safe.

Wasn’t even with them for a full day and was charged fees on top of fees with no service provided. Customer service isn’t helpful with every staff member contradicting one another with mostly incorrect information.

They aren’t interested in anything other then lining their own pockets full of money they’ve scammed off hard working Australians. Wouldn’t recommend ClubPlus Superannuation to anyone.

I recently got my first job and work part-time and the insurance I didn't ask for has reduced my balance to zero. I called to ask to cancel it and the man on the phone was condescending, saying the fees would be offset if I made more money which I can't due to full time study. I was sent a form instead of being able to cancel the insurance easily. Would not recommend to anyone unless you have enough money to afford the fees. The automatic insurance should be more clearly disclosed.

The staff were incredibly rude over the phone, and it took me several phone calls and follow ups to have my super transferred out. Take your super elsewhere.

Employees are very aggressive especially on the road. They are not courteous or helpful. One of ttheir employees did not offer any reasonable options and was rude

Excellent - I highly recommend Club Plus, nothing was a problem and I got the impression they are a dynamic, forward thinking organisation which is refreshing in a typically dull, dowdy and stuffy industry.
I found them fantastic to deal with - great one on one service by professionals - LOW LOW fees, not sure why anyone would say they were high, it doesn't make sense??
Took a little while for my call to be answered but I guess they were busy because they are a good fund?!