Read also:
bellini pasta and noodle maker review ridge ryder 42 litre fridge freezer hoover heritage 5210 stick vacuum cleaner reviews tcl 40" s6000 full hd led lcd smart tv westinghouse 530l bottom mount fridge review
Coates Hire
Very poor customer service
I went into Coates Hire at Cambridge to enquire about hiring a scissor lift. I explained this to the staff member present and was asked in a rude, condescending tone "And who are you?'. I couldn't believe it and simply walked out. Try one of the other local hire companies who understand that good customer service is important, they seem to have forgotten this fundamental business strategy at the Cambridge branch of Coates.
Similar opinion? Write a review on ieatwords.com.au!
Colleen SNorth-West & West coast, TAS
- 2 reviews
- 1 like
Coates Hire - yes, you can hire but don't ask them to deliver if you don't have the capacity to pick up!
I have been very kind to Coates in Burnie Tasmania in this rating as they don't even deserve a one-star rating! This is what I received back as a reply regarding my enquiry about hiring a tall ladder - (me stating in my enquiry that we do not have the capacity with our ordinary 6-cylinder sedan to pick it up from Burnie, we living in Smithton, Tasmania, a one hour's drive each way on an open country highway) - words to the effect that the hire of the ladder is $45.69 per day and transport is $275 inc each way, so the total would be $595.69 an...Read more
d that if I want to organise my own transport I can. Coates obviously must use a limousine service to do deliveries! How ridiculous! How can they even suggest such an outlandish and exorbitant price for delivery when Bunnings can deliver for $40 from Burnie to Smithton! And Allans Nursery in Launceston charges $30 from Launceston to Smithton! Wake up Coates! If you can't be bothered doing deliveries, just say so, and don't resort to writing such ludicrous contents in return emails. That being said, I will never consider using your business again - and, of course, I will tell all my friends of my experience with you and advise them of the same!Similar opinion? Write a review on ieatwords.com.au!
EllieHeathmont
Great customer service
I hired a scaffold for domestic use. I was a bit intimidated by the idea of dealing with a big blokey impersonal company but I was completely wrong. Coates staff was friendly, helpful and easy to communicate with. The scaff was easy enough for two people to assemble and operate.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Coates Hire compares to other Tool & Building Equipment Hire
Know better, choose better.
Arthur AyresGreater Melbourne (Metropolitan), VIC
- 6 reviews
- 6 likes
- Verified customer
Good Customer Service
I hired a 2 man post hole digger to dig 10 x 1metre x 200mm holes to erect 10 x 2.4M posts in a flood damaged farm fence in the country. Coates quoted a good "higher price", also, they allowed me to collect the unit on Friday afternoon to enable me to start very early on Saturday morning. We managed to get 4 posts set up, no problems.
On the 5th hole the digger started to "play-up". It started turning the auger very slowly, therefore, we had to help it by crow-baring the hole so that the machine would lift the dirt out of the hole. As we progr...Read more
essed along to each hole to be dug, the machine operation worsened, with the result we finished up digging the last 2 holes by crow-bar and shovel. Instead of the job taking approximately 4 hours, it took until 6 pm to finish. The next day at home I cleaned the machine and auger. On the Monday morning early, I returned it to Coates Hire Somerton. When I explained what happened to the Manager, he apologised to me for the inconvenience. He thanked me for cleaning the machine (which wasn't hard to do) and refunded my money, apologising once again. I would go back to them for hiring of equipment, because they provided Excellent Customer Service and accommodated my hire requirements without any fuss. Neither of us were to know that the machine was to give trouble as when we tested it there was NO SIGNS of possible troubles. It operated perfectly. I say THANK YOU to the Manager at Somerton for his help and EXCELLENT SERVICE.
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Sorry, there are no questions yet.
Other Tool & Building Equipment Hire
Other Tool & Building Equipment Hire
Hire A Box
4.3(26)The Capsule King
3.8(10)ToolMates Hire
5.0(1)Quicklift Crane Hire
5.0(1)
Brand Manager for Coates Hire?
Register now and take advantage of ieatwords's Brand Management Platform!
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.