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Reviewer Photos & Videos
Excellent Service Raj
Raj from Coldflow was onsite today to repair air conditioning split system. He is knowledgeable, able to pin point the issue and repaired it quickly. Excellent service. Highly recommend Raj for future repairs.
1 comment
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GarryGreater Melbourne (Metropolitan), VIC
Done with ease
I needed a replacement for my old evaporative cooling system and called Cold Flow. I was visited by a consultant, quoted on a recommended system and it was installed, all within 8 days. This included a delay for bad weather. Couldn't be happier with the people involved and the overall service
1 comment
Coldflow C.Cold Flow
Thank you Garry!!
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AdamGreater Melbourne (Inner), VIC
Great service
I was looking for replacement unit. End up with five quotes to choose from. I liked Cold Flow business model most. Technician turn up on time for initial site inspection. Quote was produced for my consideration within 2 days. Price for heating unit was so competitive, I decided to add to the job duct replacement, as my system was over 20 years old. Following week On the day do installation a licensed plumber with two mechanical plumbing apprentices turned up, on time! By early afternoon job was completed. Thermostat programmed to my preference, garage floor swept, old unit and ducts taken away. Possibly best service by trades service people I have ever received. Thanks a lot!
1 comment
Coldflow C.Cold Flow
Dear Adam;
We are humbled by your kind words. We try our best to please and provide the best customer service at a competitive price. Thnak you for your time time review us and the 5 stars.
Kind Regards
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PoppyGreater Melbourne (Outer), VIC
Excellent service, excellent product
We hadn’t our old ducted heating replaced. Sales rep came out saw our house and was very helpful in telling us in which heater was best suited for our house.
1 comment
Coldflow C.Cold Flow
Dear Poppy;
We are ecstatic to hear that we were able to find a solution for your home, thank you for the review!!
Kind Regards
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The reviewer stated that an incentive was offered for this review
Carla K.Greater Melbourne (Outer), VIC
Excellent Service
I gave them a short timeline to get the cooling installed. The did a great job exceeding my expectations . The workmen were very prompt and kept everything clean. Highly Recommend.
1 comment
Coldflow C.Cold Flow
Dear Carla;
We are so happy to hear your kind words and the review, and the 5 stars, thank you very much for your time!!
Regards
Coldflow
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jay m.Greater Melbourne (Metropolitan), VIC
good prices, good service
had my gas ducted heating and evaporative cooling changed over by Coldflow, sales rep came out was quite experienced ex. plumber, assessed what others could not. Got the job installed; good heating and cooling makes a big difference.
1 comment
Coldflow C.Cold Flow
Dear Jay;
Thank you for the 5 stars and the review, and the kind words.
Kind Regards
Coldflow Team
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The worst company l have ever had the misfortune to deal with!
2 years ago we got new ducted heating and cooling with Coldflow. Even though they were really expensive, we wanted to go with a reputable company. 2 years on and we got our heating and cooling units serviced. Firstly, when they organised installation of the units (on a Saturday) they failed to mention that they don't do any servicing on weekends.. only Monday to Friday till 4pm. After having to take a day off to get our units serviced, the technician performed a satisfactory job. When he left, we noticed that his vehicle had left several o...Read more
il stains on our brand new (3 weeks old) coloured concrete driveway (it was not necessary to park in our driveway to perform the service). I contacted Coldflow on the Monday, left my details and reason for the call and had no reply for several days. I rang again to be told l needed to send an email (which l did the same day). After more follow up with the company, an external subcontractor was in touch to organise cleaning the oil spots. He was so helpful and tried his best to resolve the issue (Coldflow could certainly take tips from him on how to treat their customers). Unfortunately, despite his best efforts to remove the oil spots, they are still showing and the concrete that has been cleaned is now a slightly lighter colour than the rest of the driveway. We requested that Coldflow organise for our entire driveway to be cleaned so that the lighter part of the driveway would be the same colour and the oils spots less noticeable. Coldflow refused to do this, in fact told me that it's our prerogative if we wish to clean our entire driveway, but it will be at our cost. It WAS NOT our prerogative for the service technician to park in our driveway and damage our property. Coldflow, your customer service is non existent and you obviously do not care about your customers or their property. I would not recommend Coldflow, we now have damaged property and additional costs involved in trying to fix an issue that your employee caused. Lisa2 comments
Coldflow C.Cold Flow
Dear Lisa;
Please contact Coldflow Service on 9549 6100.
Regards
Coldflow
I have spoken to the Coldflow service department several times. After the last conversation, it was made abundantly clear that your company did not want to resolve this issue. As far as the employee... Read more
l spoke to was concerned, your company had fufilled their obligations (something l strongly disagree with). Unless this situation will be resolved, l don't see the point in contacting Coldflow again.Similar opinion? Write a review on ieatwords.com.au!
John M.Greater Melbourne (Metropolitan), VIC
Never got back to me
I asked this company to give me a quote. The rep came around said I would have itwithin a few days. When I heard nothing in two weeks, I emailed. No reply. It's now nearly three weeks and still no reply or quote.
1 comment
Coldflow C.Cold Flow
Dear John Mardling;
Thank you for your review. We have been in consultation with our senior engineers in regards to your job which is not straight forward unfortunately. We are finding it difficult to... Read more
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Maxine L.Greater Melbourne (Outer), VIC
- 2 reviews
Customer Service is outstanding!
Following some excellent customer service and negotiation for a return call to install a minor part identified in a service call to my Braemar heater, installation has been arranged. I am pleased to advise that I am a happy customer, well done Coldflow!
1 comment
Coldflow C.Cold Flow
Dear Maxine;
Thank you for the kind words and the 5 stars, we are grateful. Kind Regards Coldflow Team
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good service
coldflow would good,. They answered my inquiry fast, and came out the next day. I had a small problem with my solid brick hoe. Brian came up with a good solution
1 comment
Coldflow C.Cold Flow
Dear goodness, thank you very much for the revew and the 5 stars!!
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Leanne mingGreater Melbourne (Metropolitan), VIC
very good service
very happy with Coldflow for our heating and cooling. My friend also installed their heating and cooling with Coldflow, they also were very happy. Our installers were great also, thank you
1 comment
Coldflow C.Cold Flow
Dear Leanne ming, thank you for the review and the referral to your friend, and the 5 stars!!
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buddzGreater Melbourne (Metropolitan), VIC
yep good experience
had a good daikin unit installed, full heats and coola my entire how; my mate had Coldflow do his home, and i am glad i took his referral on thos on, thanks to team at Coldflow
1 comment
Coldflow C.Cold Flow
Dear buddz;
Thank you for your review. We are delighted to hear your kind words and appreciate your time to write this review. Enjoy your newly found comfort. Kind Regards Arman Director Sales and Customer Relations
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sammy rilleyGreater Melbourne (Metropolitan), VIC
quick to quote and install
quick to answer my queries, quick installation, a few minor things to sort out on installation, will refer to friends; next season will probably get some heating also, thank you Arman for helping me over the phone
1 comment
Coldflow C.Cold Flow
Dear sammy;
Thank you for your review. We are humbled with your kind words and the 5 stars.. Kind Regards Arman Director Sales and Customer Relations
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marnsyjonesGreater Melbourne (Metropolitan), VIC
heating and cooling is sooo good
used coldflow for my cooling this season, they did my heating last season. these guys are not perfect but really efficient; my home is so much more comfortable now, no more sweaty family
1 comment
Coldflow C.Cold Flow
Dear marnsyjone;
Thank you for your review. The team will be very happy to read your kind words and your 5 stars. Kind Regards Arman Director Sales and Customer Relations
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jonny'n'thejetsGreater Melbourne (Metropolitan), VIC
- 3 reviews
loving the cooling
I finally come around to getting cooling for this summer; geez, i really should have got this done earlier. I found Coldflow team helpful and knowledgeable, thanks will be referring you
1 comment
Coldflow C.Cold Flow
Dear jonny;
Thank you for your review. We are delighted to hear your kind words and appreciate your time to write this review. Enjoy your newly found comfort. Kind Regards Arman Director Sales and Customer Relations
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aussiechick76Greater Melbourne (Inner), VIC
- 2 reviews
Terrible Customer Service, Would not recommend to anyone!
The installers left live electrical wires outside where children play. Sales rep didn't care and stopped taking my calls. The electrician we called was horrified that the wires were left in that state by ColdFlow and said we were so fortunate no one was injured. We are having issues with cooling post installation however again the sales rep won't take my calls and has referred me to someone else whose name he won't supply and who I have never heard back from. Such poor form ColdFlow!
2 comments
Coldflow C.Cold Flow
Dear aussiechick76;
Thank you for your review. Please contact me on 9549 6100 so that we can identify you and ensure if any outstanding matters are attended to and we can be made accountable for any ... Read more
I am sure you will be able to locate me, the job was done two months ago. As I said after numerous phone calls to your sales rep there has been no responsibility taken or any solution. Would you like ... Read more
me to name him or post the emails I have sent him or all the calls he never picked up from me or my husband? I will be calling you in the morning.Similar opinion? Write a review on ieatwords.com.au!
yes, cooling is great
it is sooooo good to having cooling in my hot house. I live upstairs. Coldflow did a difficult install, they had a few challenges, however they came out on top.
1 comment
Coldflow C.Cold Flow
Dear lizzy;
Thank you for your review and the kind words and the 5 stars!!. Kind Regards Arman Director Sales and Customer Relations
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Poor service and follow up
We had our evaporative unit installed by Coldflow .When the unit stopped working we called them out for a repair . The technicians refused to do the repair stating that the pitch of the roof is too steep. When we contacted Cold flow they were unhelpful and would not put our call through to the manager. We were also told to organise scaffolding that had to be certified even though this was not an issue when we first had the unit installed. We were also told it would be at least 2 weeks if we wanted the repair done once the scaffolding had been organised by us. They are very eager to get your business and install the unit but then do not follow this with service.
1 comment
Coldflow C.Cold Flow
Dear Sid;
Thank you for your review. Please call us on 9549 6100 as we would like to discuss your review, once again thank you for your review and we look forward to hearing from you. Kind Regards Coldflow Team
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- Verified customer
What a disgraceful team at Coldflow
We trusted coldflows advice and recommendation for the unit required to heat and cool, we also trusted there ability to carry out the work involved. Wrong unit supplied, badly unfinished installation, poor customer service constantly giving us the runout
Started install back in september 2017, now its 2022 & still waiting for the installation to be finished and the air to work properly
1 comment
Coldflow C.Cold Flow
Dear Mick;
Thank you for your review. Can you please call me on 9549 6100, I will assist you immediately with any outstanding matters and ensure you are happy with the outcome. Once again thank your t... Read more
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michelleGreater Melbourne (Metropolitan), VIC
Average customer service.
I sent an email to the service department and am still waiting on a reply. My evaporative cooler isn't working and it has been horrible the last few days with the extreme heat.. Cold Flow had previously serviced the unit and I wasn't completely happy with the last service and had asked for a reply in relation to this and my unit not working at the moment. Would have been nice to have received a reply be able to discuss further however after reading other reviews, it seems they are 'hit and miss' with customer service.
1 comment
Coldflow C.Cold Flow
Dear michelle;
Thank you for your review. In order to assist you as best as possible, please contact our Service Team on 9549 6100 so that we can identify you and arrange a site visit asap. Once again thank you. Regards Coldflow Service Team
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Questions & Answers
Donnaasked
I am still waiting for someone to answer my last email from August and September (last week). Clarification would be appreciated. Kind regards Donna
2 answers
Hi Donna. I got an email from ieatwords.com asking me to help, but I can't see a question or a request in your comment. John
Coldflow C.Cold Flow
Dear Donna;
Thank you for your enquiry. We are terribly sorry if we have missed your question, however we haven't been able to locate any questions from you, please feel free to call us on 9549 6100 or email [email protected] or reply here with your query. Kind Regards Coldflow Team
rmsheaterasked
Does anyone suggest me which heating & cooling system will be best in budget? (Gas or solar)
No answers
Gautamasked
Hi guys . I live in Melbourne . I am building a single storey house 33 sq metres . I am confused if I have to install refrigerate cooling or evaporative cooling in my house and which brand I should go for? please advise me to this question .
1 answer
Evaporative cooling is cheaper to run, you are essentially running a fan and small water pump. Water runs through a porous membrane from which air from outside is drawn through. The wet membrane cools the air which is delivered to your home via ducts. Same principal as portable evaporative coolers of old. The down side is it leaves the interior air quite moist. If you have tiled floors it's a no no. Refrigerated units are 1; reverse cycle- they can heat and cool-. 2; cool the air much faster. 3; if used in a split system configuration can be used to heat/cool 1 room. Multiple heads can be used. Refrigerated units can also be ducted. I have had both types in my homes, my rental has an evap cooler, my own home has a refrigerated unit (Fujitsu), I can turn it on/off, set the temp etc via my mobile if I choose. In winter instead of using the gas ducted heater I can switch on 1 or 2 zones and heat just those area's. I will NEVER GO BACK to an evap again.
Hope that helps.
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Coldflow C.Cold Flow
Daniel thank you for the review!!