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Reviews

4.1

704 reviews
5
(496)
4
(65)
3
(3)
2
(15)
1
(125)
  • Product Quality
    4.6 (28)
  • Return Claim MadeYes (1) · No (23)
  • Customer Service
    4.1 (28)
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Reviewer Photos & Videos

Excellent Service Raj

published

Raj from Coldflow was onsite today to repair air conditioning split system. He is knowledgeable, able to pin point the issue and repaired it quickly. Excellent service. Highly recommend Raj for future repairs.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationSpringvale
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1 comment
Cold Flow
Coldflow C.Cold Flow

Daniel thank you for the review!!

Garry

GarryGreater Melbourne (Metropolitan), VIC

Done with ease

published

I needed a replacement for my old evaporative cooling system and called Cold Flow. I was visited by a consultant, quoted on a recommended system and it was installed, all within 8 days. This included a delay for bad weather. Couldn't be happier with the people involved and the overall service



Customer Service
Product Quality
Return Claim MadeNo
Store LocationSpringvale
See all answers
1 comment
Cold Flow
Coldflow C.Cold Flow

Thank you Garry!!

Adam

AdamGreater Melbourne (Inner), VIC

Great service

published

I was looking for replacement unit. End up with five quotes to choose from. I liked Cold Flow business model most. Technician turn up on time for initial site inspection. Quote was produced for my consideration within 2 days. Price for heating unit was so competitive, I decided to add to the job duct replacement, as my system was over 20 years old. Following week On the day do installation a licensed plumber with two mechanical plumbing apprentices turned up, on time! By early afternoon job was completed. Thermostat programmed to my preference, garage floor swept, old unit and ducts taken away. Possibly best service by trades service people I have ever received. Thanks a lot!

Customer Service
Product Quality
1 comment
Cold Flow
Coldflow C.Cold Flow

Dear Adam;
We are humbled by your kind words. We try our best to please and provide the best customer service at a competitive price. Thnak you for your time time review us and the 5 stars.
Kind Regards



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Poppy

PoppyGreater Melbourne (Outer), VIC

Excellent service, excellent product

published

We hadn’t our old ducted heating replaced. Sales rep came out saw our house and was very helpful in telling us in which heater was best suited for our house.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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1 comment
Cold Flow
Coldflow C.Cold Flow

Dear Poppy;
We are ecstatic to hear that we were able to find a solution for your home, thank you for the review!!
Kind Regards

The reviewer stated that an incentive was offered for this review

Carla K.

Carla K.Greater Melbourne (Outer), VIC

Excellent Service

published

I gave them a short timeline to get the cooling installed. The did a great job exceeding my expectations . The workmen were very prompt and kept everything clean. Highly Recommend.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Cold Flow
Coldflow C.Cold Flow

Dear Carla;
We are so happy to hear your kind words and the review, and the 5 stars, thank you very much for your time!!
Regards
Coldflow

jay m.

jay m.Greater Melbourne (Metropolitan), VIC

good prices, good service

published

had my gas ducted heating and evaporative cooling changed over by Coldflow, sales rep came out was quite experienced ex. plumber, assessed what others could not. Got the job installed; good heating and cooling makes a big difference.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Cold Flow
Coldflow C.Cold Flow

Dear Jay;
Thank you for the 5 stars and the review, and the kind words.
Kind Regards
Coldflow Team

The worst company l have ever had the misfortune to deal with!

published
2 comments
Cold Flow
Coldflow C.Cold Flow

Dear Lisa;
Please contact Coldflow Service on 9549 6100.
Regards
Coldflow

Lisa
Lisa
John M.

John M.Greater Melbourne (Metropolitan), VIC

Never got back to me

published

I asked this company to give me a quote. The rep came around said I would have itwithin a few days. When I heard nothing in two weeks, I emailed. No reply. It's now nearly three weeks and still no reply or quote.

Customer Service
Return Claim MadeNo
Store LocationHead office
1 comment
Cold Flow
Coldflow C.Cold Flow
Maxine L.

Maxine L.Greater Melbourne (Outer), VIC

  • 2 reviews

Customer Service is outstanding!

published

Following some excellent customer service and negotiation for a return call to install a minor part identified in a service call to my Braemar heater, installation has been arranged. I am pleased to advise that I am a happy customer, well done Coldflow!

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Cold Flow
Coldflow C.Cold Flow

Dear Maxine;
Thank you for the kind words and the 5 stars, we are grateful. Kind Regards Coldflow Team

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good service

published

coldflow would good,. They answered my inquiry fast, and came out the next day. I had a small problem with my solid brick hoe. Brian came up with a good solution

Customer Service
Product Quality
1 comment
Cold Flow
Coldflow C.Cold Flow

Dear goodness, thank you very much for the revew and the 5 stars!!

Leanne ming

Leanne mingGreater Melbourne (Metropolitan), VIC

very good service

published

very happy with Coldflow for our heating and cooling. My friend also installed their heating and cooling with Coldflow, they also were very happy. Our installers were great also, thank you

Customer Service
Product Quality
1 comment
Cold Flow
Coldflow C.Cold Flow

Dear Leanne ming, thank you for the review and the referral to your friend, and the 5 stars!!

buddz

buddzGreater Melbourne (Metropolitan), VIC

yep good experience

published

had a good daikin unit installed, full heats and coola my entire how; my mate had Coldflow do his home, and i am glad i took his referral on thos on, thanks to team at Coldflow

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Cold Flow
Coldflow C.Cold Flow

Dear buddz;
Thank you for your review. We are delighted to hear your kind words and appreciate your time to write this review. Enjoy your newly found comfort. Kind Regards Arman Director Sales and Customer Relations

sammy rilley

sammy rilleyGreater Melbourne (Metropolitan), VIC

quick to quote and install

published

quick to answer my queries, quick installation, a few minor things to sort out on installation, will refer to friends; next season will probably get some heating also, thank you Arman for helping me over the phone

Product Quality
1 comment
Cold Flow
Coldflow C.Cold Flow

Dear sammy;
Thank you for your review. We are humbled with your kind words and the 5 stars.. Kind Regards Arman Director Sales and Customer Relations

marnsyjones

marnsyjonesGreater Melbourne (Metropolitan), VIC

heating and cooling is sooo good

published

used coldflow for my cooling this season, they did my heating last season. these guys are not perfect but really efficient; my home is so much more comfortable now, no more sweaty family

Product Quality
1 comment
Cold Flow
Coldflow C.Cold Flow

Dear marnsyjone;
Thank you for your review. The team will be very happy to read your kind words and your 5 stars. Kind Regards Arman Director Sales and Customer Relations

jonny'n'thejets

jonny'n'thejetsGreater Melbourne (Metropolitan), VIC

  • 3 reviews

loving the cooling

published

I finally come around to getting cooling for this summer; geez, i really should have got this done earlier. I found Coldflow team helpful and knowledgeable, thanks will be referring you

Product Quality
1 comment
Cold Flow
Coldflow C.Cold Flow

Dear jonny;
Thank you for your review. We are delighted to hear your kind words and appreciate your time to write this review. Enjoy your newly found comfort. Kind Regards Arman Director Sales and Customer Relations

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aussiechick76

aussiechick76Greater Melbourne (Inner), VIC

  • 2 reviews

Terrible Customer Service, Would not recommend to anyone!

published

The installers left live electrical wires outside where children play. Sales rep didn't care and stopped taking my calls. The electrician we called was horrified that the wires were left in that state by ColdFlow and said we were so fortunate no one was injured. We are having issues with cooling post installation however again the sales rep won't take my calls and has referred me to someone else whose name he won't supply and who I have never heard back from. Such poor form ColdFlow!

2 comments
Cold Flow
Coldflow C.Cold Flow
aussiechick76
aussiechick76

yes, cooling is great

published

it is sooooo good to having cooling in my hot house. I live upstairs. Coldflow did a difficult install, they had a few challenges, however they came out on top.

1 comment
Cold Flow
Coldflow C.Cold Flow

Dear lizzy;
Thank you for your review and the kind words and the 5 stars!!. Kind Regards Arman Director Sales and Customer Relations

Poor service and follow up

published

We had our evaporative unit installed by Coldflow .When the unit stopped working we called them out for a repair . The technicians refused to do the repair stating that the pitch of the roof is too steep. When we contacted Cold flow they were unhelpful and would not put our call through to the manager. We were also told to organise scaffolding that had to be certified even though this was not an issue when we first had the unit installed. We were also told it would be at least 2 weeks if we wanted the repair done once the scaffolding had been organised by us. They are very eager to get your business and install the unit but then do not follow this with service.

1 comment
Cold Flow
Coldflow C.Cold Flow

Dear Sid;
Thank you for your review. Please call us on 9549 6100 as we would like to discuss your review, once again thank you for your review and we look forward to hearing from you. Kind Regards Coldflow Team

  • Verified customer

What a disgraceful team at Coldflow

published

We trusted coldflows advice and recommendation for the unit required to heat and cool, we also trusted there ability to carry out the work involved. Wrong unit supplied, badly unfinished installation, poor customer service constantly giving us the runout
Started install back in september 2017, now its 2022 & still waiting for the installation to be finished and the air to work properly

1 comment
Cold Flow
Coldflow C.Cold Flow
michelle

michelleGreater Melbourne (Metropolitan), VIC

Average customer service.

published

I sent an email to the service department and am still waiting on a reply. My evaporative cooler isn't working and it has been horrible the last few days with the extreme heat.. Cold Flow had previously serviced the unit and I wasn't completely happy with the last service and had asked for a reply in relation to this and my unit not working at the moment. Would have been nice to have received a reply be able to discuss further however after reading other reviews, it seems they are 'hit and miss' with customer service.

1 comment
Cold Flow
Coldflow C.Cold Flow

Dear michelle;
Thank you for your review. In order to assist you as best as possible, please contact our Service Team on 9549 6100 so that we can identify you and arrange a site visit asap. Once again thank you. Regards Coldflow Service Team

Page 2 of 36
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Questions & Answers

Donna

Donnaasked

I am still waiting for someone to answer my last email from August and September (last week). Clarification would be appreciated. Kind regards Donna

2 answers
John M.
John M.

Hi Donna. I got an email from ieatwords.com asking me to help, but I can't see a question or a request in your comment. John

Cold Flow
Coldflow C.Cold Flow

Dear Donna;
Thank you for your enquiry. We are terribly sorry if we have missed your question, however we haven't been able to locate any questions from you, please feel free to call us on 9549 6100 or email [email protected] or reply here with your query. Kind Regards Coldflow Team

rmsheater

rmsheaterasked

Does anyone suggest me which heating & cooling system will be best in budget? (Gas or solar)

No answers
Gautam

Gautamasked

Hi guys . I live in Melbourne . I am building a single storey house 33 sq metres . I am confused if I have to install refrigerate cooling or evaporative cooling in my house and which brand I should go for? please advise me to this question .

1 answer
pablo
pablo

Evaporative cooling is cheaper to run, you are essentially running a fan and small water pump. Water runs through a porous membrane from which air from outside is drawn through. The wet membrane cools the air which is delivered to your home via ducts. Same principal as portable evaporative coolers of old. The down side is it leaves the interior air quite moist. If you have tiled floors it's a no no. Refrigerated units are 1; reverse cycle- they can heat and cool-. 2; cool the air much faster. 3; if used in a split system configuration can be used to heat/cool 1 room. Multiple heads can be used. Refrigerated units can also be ducted. I have had both types in my homes, my rental has an evap cooler, my own home has a refrigerated unit (Fujitsu), I can turn it on/off, set the temp etc via my mobile if I choose. In winter instead of using the gas ducted heater I can switch on 1 or 2 zones and heat just those area's. I will NEVER GO BACK to an evap again.
Hope that helps.

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