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Coles Online Questions & Answers
53 questions from our users
Shitforbrainsasked
Why do you keep increasing the delivery fee? I've always been happy to shop online with you ..the drivers ALWAYS deliver within the allotted time, they have always been really lovely men with a smile & extremely helpful ....BUT..going from $4, to $8..now $12 delivery fee in a matter of a few weeks, is deployable!! I'm an aged pensioner, find it difficult to drive over 50kms to nearest Coles, & also don't want to compromise my health by this pandemic and prefer to social distance myself from the rest of the public.
1 answer
You have a valid point... Have you contacted Coles & asked them. Coles wont respond here
Janet N.asked
Could you tell me what should I do with all the bags that comes with my delivery the delivery person use to take them but with this virus they don’t,
Thankyou
No answers
Kirsrty holbrookasked
i was asked to sent pics of the expired meat i recieved what is the exactly email
No answers
Richardasked
Why are coles RIPPING OFF the vulnerable people by charging more for deliveries?
3 answers
have you asked Coles
George, you missed answering a couple of queries. Yes, I did send email with query but no reply. Herald Sun also had a comment about it one day last week. No comment from Coles.
no answer but they always deliver rotten meat if you can even get protein under 45$ zero fresh seafood zero bakery items and over priced veg with farmers bragging about dumping their crops
Jack Tasked
christineasked
i am a coles COPS eligible shopper. delivery expected wednesday 22nd. but i could not check out, i rang and chicken and frozen prawns one zucchini and more had to be removed. phone lady said they had an x beside them. but on website they were available. i rang three times first a gentleman whom i could not understand and he had no idea what i was talking about. second a young lady who tried to help she got confused when my not large list shrunk, and went to ask someone. buy the time she came back i had deleted everything and was getting upset. so i tried again had to ring again got another lady she spoke with some one and asked me to log in again. i did ordered one whole chicken it was available. no couldn't have it, tried chicken thigh fillets no could not have it. she said something about priority not being aloud chicken and seafood. now i was upset so i asked her to stay online to see if i would be able to check out. she did and i was able to go through the checkout process. no protein this fortnight. i dont understand this. if a product is available on website and product limits adhered to, why. anyone know. i am very confused and yes stressed. christine 20/4/2020
No answers
Kirsrty holbrookasked
Some adjustments need to be made to your trolley it wont allow e to buy anything
4 answers
i asked in email and my monday order was cancelled and the savd trolly was removed and anything i try order is Some adjustments need to be made to your trolley.. and it doesn't say what
Try phoning them 1800455400.
Have you had any luck with this issue. my wife is still having trouble with "Some adjustments need to be made to your trolley"?
Thankyou
Louisaasked
Is there anywhere you can say that you do not want a substitute/s when you order your groceries .
3 answers
The other place have that option I don't think Coles do.
Most of the time my substitutions have been suitable, at times generous and on the odd occasion totally unsuitable in which case they credited me and let me keep the item.
It would be better if they had a place where you can say you don’t want a substitute. I got hamburger buns in place of Turkish rolls which was no good to me and also hotdog rolls in place of bake at home rolls which were also no good to me.
I’m curious as to how a customer who orders one thing gets something else that they never ordered.
I think Coles legally should fix & resolve this by complying by the / our Australia. consumer law .. ACCC..
FYI A consumer has a legal right to receive what they paid for.
A consumer should not be in this unfair & unclear & confusing poor customer service.
Coles must fix this error instantly and apologise for any inconvenience & their lack of ability to give the customer what they paid for.
Sounds very deceptive ..?
Again I have to ask since when do consumers pay for a product ! But do not receive that product that they originally ordered ! Since when does Coles decide that they will not do the correct customer service professionally.
Customers pay for a service
The service provider by law must provide the service that was paid for accurately and professionally.
Nothing less will do!!!
This must be reported to consumer affairs .. department of fair trading ...
Coles are not above the law!
Since when does someone pay for a service ! A product & does not receive the exact product that they paid for ...
What is going on here ?
Louisaasked
xxx02asked
im a pensioner 67 im vulnerable of this corona virus i have opened an account for logging in but it says i need and aged care no i have bad lungs and nutrepenia so do i go hungry i need groceries deliveries
4 answers
I have no idea...
ask coles, i dont know why you would be asking here for
They accepted my word for it but I did read somewhere you need to provide a pension card number.
Maureen Wasked
Maree Sasked
Philipasked
I am nearly 60 with heart disease and scarred lungs, but do not appear to meet the limited categories Coles seems to be using to define vulnerability to this virus for its priority delivery service. Am I misreading the availability of the service for vulnerable members of our community?
2 answers
Possibly
I'd make contact with them on their support page and tell them your story. We found them to be very helpful. Because I'm older than you it was very easy and all I had to do was give them my birthday. I'm sure they will help you. They will have read this reply so will probably be ready to hear from you. Good luck.
Josephine J.asked
Josephine J.asked
Peterasked
on priority register, but cant proceed to checkout as get this message " some adjustments need to be made for your trolley". Neither available selection eg replace or accept deletions works. Thus cannot proceed to checkout.
4 answers
Since they don’t reply here, what did they say when you contacted them directly ?
Coles accepts registrations for priority deliveries especially for the elderly and disabled but for some unknown reason despite the extraordinary need for home delivery and click and collect which would limit transmission of the virus. Both are currently suspended :-/
Its an IT problem at Coles end they think. They are looking into it.
Ruth casked
How can I sign up for online priority service My husband and I are both over eighty and are self isolating.we live in mornington victoria
Valerieasked
sharoneasked
Deborah Casked
Please reply.I have a house bound disabled man in northern Sydney that always has coles home delivery service.He has been told this is not possible for his convenience anymore because of the virus.
He has no family to rely on.
He needs this service please.
Look forward to your reply.
Thankyou
3 answers
As you can clearly see, Coles don’t respond here.
With the world in dire straits forget ‘convenience’. It is NOT Coles fault. Why are you not blaming the zombie panic buyers?
Now is the time to grow up, think outside the box and find alternative solutions. Start with neighbours, friends, charities etc etc.
See Coles website and tv news for latest updates.
Deborah, I am very sorry to hear of your circumstances. I think you can conclude, based on the behaviour of the super supermarket chains, that they really couldn't give a rats about consumers. They have shut down online in order to be able to better gouge to instore business. Even in online, they have drastically ramped up, prices on some item (AFTER the order has been placed!!). Once this crisis is over, the regulator should act firmly to break up the duopoly.
call the salvos or your local community services run by the council they have a shopping service for disabled people give them your shopping list & they will go and do it
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