Trying to place a click and collect order. Keeps telling me adjustments need to be made to my trolley. Both links do nothing. I called coles and they told me that they need to remove 8 products from my trolley. I know for a fact that many of these would have been in stock. So I hung up and went to my local coles. 7 of the 8 products they claimed were out of stock were on the shelf. Coles has become so deceitful and taken advantage of the coronavirus epidemic. Shame on them.

In the past I have criticised Coles for poor quality online service and products.
However, when things were looking grim Coles delivered.
Under their Coles Online Priority Service (COPS) I placed a large order. The nine items out of stock were all substituted with suitable items, perishables were fresh and delivery was timely.
Understandably the driver was unable to deliver to my kitchen.
Unlike other retailers that inflated their price in these desperate times, Coles prices were pretty much on par with their regular prices.
Thank you Coles “ I’ll be back”.

Slow, awkward and does not have the latest specials available. This Coles app is not up to scratch. Try it out and see what you think yourself, because there is no other way to shop with Coles online.

During this Covid19 time I have found Coles online shopping to be an excellent service for the elderly. The shopping assistants have chosen choice fruit and vegs for my order and if product not available they have chosen good replacement products. A big Thank you to staff at store and to the delivery drivers you are Excellent and very much appreciated.

Ordered on line for the first time all my fresh produce expires within the next 48hours and some within 24hours needless to say it will get thrown out as I did shopping for a week not 48hours, I contacted the number on my invoice to complain and rudely was advised that, that is all they give for fresh produce is 48hours and 6 days for juice & milk. So you pay coles to get their rubbish and dispose of It! Will stick with Woolworths I think, never had an issue with them and doubt they’d be so deceitful

Had no trouble putting in my order although somehow got C&C instead of delivery. Email to say some items not available I replaced with substitute items and fixed delivery. My address was incorrect, my blue (poor delivery man) and I can't seem to change it. (will persevere). there was several items unavailable and substitutions for some items in my order, some benefited me some the other way but the only one that made no sense and annoyed me was that AA batteries are not a substitute for AAA batteries. If none are available then so be it but really AA's are just not going to fit.

As a Priority Service Customer I went to pick a delivery time for my online order and it came up with a message that they were unable to reserve a time and to try again. Tried every time slot and day with no luck for a week. Customer service wasn't able to help. Have gone to Woolies.

I can't get enough of Coles! They're always so helpful.. They meet all my needs and go above and beyond to always do their best by me! LOVE LOVE LOVE THEM!!

I have been approved for Priority delivery though Coles online. I just placed an order for 60 items and they could only not supply me with 1 item ( I even got self raising flour which I was pretty excited about). All items were delivered in perfect condition i am very impressed thanks Coles Hastings wonderful service and your doing a great job at this time

Registered for Coles Online as my 92 year old mother shouldn't be mixing with shopping crowds. Went through her shopping list of about 20 items, many of which weren't listed (even though I later found them in plentiful supply in the Coles shop). After clicking to place the order, it tells me the service isn't available. So I rang Coles number for online shopping help, hoping to point out my mother certainly qualifies for COPS. I get a recorded message telling me "If you're ringing to enquire about priority shopping, we can't help you. We suggest you end this call now."

This is the behavior of a company riding high on huge sales volumes who think it will go on forever. Just wait.

Our order was filled accurately and dispensed quickly, arriving at our door exactly when they said it would, by a friendly and polite delivery man. It was packed with care and substitutes were carefully considered. We are totally happy. Well done, Coles!

Products advertised and still being shown as being available being substituted. Ordered plain digestive biscuits, got chocolate digestives as a substitute for a diabetic household. Very unclear if I can even get a refund, this not a "change of mind" request.

Replacements are same price but less quantity (such as tissues, toilet paper). It is deceptive, misleading.

Coles online has been really good with delivery schedules and good fresh food items up until the last order where I got smashed avocados and an old bunch of spring onions. I was very sad as I had recommended this service to my other senior family. I am unemployed at the moment and every little thing makes a big difference so hopefully the next shop will be with fresh items.

Online services unavailable, including priority delivery. This is when this service is needed most. Priority code comes up unable to be varified, leaving vulnerable persons without necessities.
Poor form Coles online.

l am a long term Coles customer. Not able to give zero stars, I would if I could. After waiting weeks for the online priority service to be available I cannot order because when I try to check out I get the message "Some adjustments need to be made to your trolley". It doesn't advise me what I need to adjust and the links provided "Go back and find replacements" and "remove products to continue" don't work. I've tried to order on my desktop computer, iPad and iPhone with no success. Order from Woolies had been confirmed and is coming tomorrow.