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Reviews

2.5

1,417 reviews
5
(256)
4
(199)
3
(161)
2
(190)
1
(611)
  • Value for Money
    2.6 (330)
  • Product Quality
    2.8 (334)
  • Return Claim MadeYes (18) · No (349)
  • Customer Service
    2.8 (299)
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fred

fred

  • 16 reviews

Terrible Service

published

There Service is Terrible at there supermarkets
They Dont open cash registers and takes along time to get served and staff walk away when it gets real busy
Service isnt a priority

Customer Service
Value for Money
Product Quality
Victoria H.

Victoria H.Murray Region, NSW

  • 3 reviews

Man goes to court over one thing scanned wrong

published

Watched channel ten news ...what a joke one man who did a scan from cashews to bananas went to court...how embarrassing, I was at lavington coles in Albury ...having trouble getting my items through as only 1 checkout open the lady watched me like I was a hawk ..grow up coles your a disgrace

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationLavington
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Charlie D.

Charlie D.South East Queensland, QLD

Not all Coles customers are treated equally

published
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationColes New Farm
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goawaycouriersplease

goawaycourierspleaseGreater Melbourne (Metropolitan), VIC

  • 7 reviews

Love coles

published

Coles for a big supermarket is amazing. Staff are friendly, clean shops wide variety and revolutionary layout. They seem to invest more money in making their stores and staff better and it really shows. Kudos coles!



Customer Service
Value for Money
Product Quality
Return Claim MadeNo
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Lis

Lis

  • 7 reviews

Don’t be rude

published

Well I went to Coles in Chirnside Park one early morning when this coronavirus was on and this was before when you had to pack your own bags i was in the express lane finished my payment and was waiting for this older lady to pack my bags and i said to her well aren’t you going to pack the bag she said oh for goodness sake there’s a crisis on and your worried about your bag being packed i said that’s terrible that’s your job you’re supposed to pack the bag and with that i walked away saying and don’t be so rude

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationColes Chirnside Park Victoria
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Carolina

CarolinaMelbourne

  • 4 reviews

Rotten nectarines..grapes..old tiny roasting potatoes half the size of an egg and suspect meat !

published

Rotting fruit and partially frozen meat all at exorbitant prices. What are you buying? Four sub standard products in one purchase. Coles you are taking advantage of this virus to off load your old stock. Shame on you. I will no longer enter your store.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationBoronia Coles
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Candy

CandyPerth, WA

  • 5 reviews

Re-stocking of shelves

published

Why have coles got no stock? They've employed thousands of new staff yet shelves are still bare. Are selfish morons still stockpiling?
Woolworths has stacks of toilet paper on their shelves, unfortunately it's too expensive for me, yet coles has none!! One day I was told that they didn't get a delivery the night before. Come on coles get your act together, if woolworths can do it, why can't you?

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationKwinana
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Sandy

SandyVictoria

  • 2 reviews

Local and Well Stocked

published

I'm a fan. So close and well stocked and they have everything I need. I understand that they take business away from some of the smaller local companies which is a shame and I definitely recommend everyone to support local businesses. I always get other items from my local grocer, butcher, health store, etc but for everyday convenience Coles do a great job

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
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Jeeem

JeeemPerth, WA

  • 3 reviews

Coles Westfarmers greedy pigs

published

I'm over 70 coles wont give me cops or home delivery don't know why? Have to get up very to be at shop by 7 and pay 10 to 20% more than before cov. Nice one you inconsiderate greedy unaustralian corporate thieves.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
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Jols

Jols

  • 5 reviews
  • 1 like

Love Coles

published

Do my main shop here and also. Coles have guaranteed prices, a brilliant range of Indian and Asian foods so I can experiment . Always fresh barramundi, love their deli. Cheese range fantastic and upmarket. I shop at the Northam store which is one of the newer Coles and it has very large aisles so no banging trolleys and easy to find everything.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationNortham WA
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Jim

JimSydney, NSW

Refuse to refund

published

They refused to refund ice cream after 2 min bought from self checkout . Poor service duty manager does not want to listen and keep saying sorry I can't do .I told them to check camera not even more than 2 min I was still at coles.

Customer Service
Value for Money
Product Quality
Return Claim MadeYes
Store LocationHornsby
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Rs S.

Rs S.Sydney, NSW

Store Manager

published

My local Coles in Liverpool Westfield it’s just perfect place for grocery shopping. For the past 4-5 months I wasn’t able to find anything when I go shopping after work, however lately the place is always stocked up and very clean regardless what time of the day you go to. I guess they’ve got new management.Well done

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationLiverpool Westfield NSW
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Restocking shelves

published

It seems for the past month that stock as toilet paper, pasta etc haven't been on the shelves even after 8am in all gawler supermarkets Coles. Totally frustrating for people that are out of town.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
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Ricky

RickySydney, NSW

  • 3 reviews

Daily discounts

published

Great discounts sometimes on amazing products or on seasonal products. Great incentive to try new products. Better prices than woolworth, i would very much recommend this supermarket to anyone. Thanks.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
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Paul

PaulSydney, NSW

  • 11 reviews

Cole's seals inside their 3L milk bottles Has stop this

published

(Cole's seals inside their 3L milk bottles Has stop this)
Cole's seals inside their 3L milk bottles Has stop this But has not told no one
Why Cole's has not told no one ????

Customer Service
Value for Money
Product Quality
Return Claim MadeYes
Store LocationNarrabri NSW
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Iona

IonaCentral Highlands and Goldfields, VIC

  • 2 reviews

Disabled car parks used to create space for queing for social distancing placing disabled at high risk.

published

Coles Kilmore. 1 Disabled car park left. All others have been utilised to provide a spacing for queing for social distancing. Adequate spaces on the other side of the door.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationKilmore
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Tox

ToxSydney, NSW

  • 7 reviews

Coles Manly rip off Check the pricing at checkout

published

Please ensure you ALWAYS check pricing at this store. I have been overcharged due to incorrect pricing at the terminal and mislabelled pricing on the goods too many times recently.
Coles couldn’t even bother responding to my complaint. I guess I will never be compensated.
Why is it illegal to steal from Coles, but it is ok for them to steal from their customers?
Maybe it’s time to go Aldi?? I am sure that Woolworths are just as bad.
Also, why have prices risen significantly due to Corona? Coles need to drop the nice guy image from their ads. Do you really think your customers are that stupid?

Customer Service
Value for Money
Return Claim MadeNo
Store LocationManly Peninsula
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mike B88

mike B88South East Queensland, QLD

  • 9 reviews
  • 1 like

Rice and other foods

published

Either they cannot restock shelves due to poor supply or it being broken down into smaller packets to increase profits. I imagine it is not just coles doing this. There is something wrong with the food supply. It too much being exported perhaps also?

Value for Money
Product Quality
Return Claim MadeNo
Store LocationQLD
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RONH

RONH

  • 3 reviews

No items on shelf

published

Media tell us that coles has a warehouse full of toilpaper,why can't they supply it to regional areas,Forster has not had continues supply for weeks,WHAT IS THE PROBLEM!!!, get the army in there if its a transport problem

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationFORSTER
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Disappointed in price increase during Covid-19

published

I am so disappointed with you Coles. During these hard times you have doubled your prices on everything during the Covid-19 pandemic. Why have the prices increased so much? It is a hard time for everyone, please consider decreasing the prices.

Return Claim MadeNo
Store LocationUpper Coomera
Page 2 of 71
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Questions & Answers

petto6555

petto6555asked

Coles Supermarkets

Why are toilet rolls still being sold in blocks of 32 rolls. Sizes of 8 or 10 may give everyone a chance to have some. I went to your randwick store. By the time the elderly went through the shop 7am to 8am they cleared it out again. Maybe 30 mins would be better. We also ended up buying a lot of our shopping also at harris farm while we waited until we could get into coles. These arrangements are bad for your business. Thank you for your time. Darryl.

2 answers
Fired Up
Fired Up

I agree.
Since Coles don’t reply why ask here rather than contact them directly ?
Please post their reply for the benefit of others.

micheal
micheal

ask the store

anne t.

anne t.asked

Coles Supermarkets

do you still have samsung galaxy j2pto for $89 and if so where?

2 answers
Fired Up
Fired Up

You need to ask them directly as they dont reply here

bill bayley
bill bayley

i havent but maybe coles does have you thought about asking at the store or contacting Coles

Lil S

Lil Sasked

Coles Supermarkets

Why have you discontinued the Pecan Tart in your Hornsby store. ???
PLEASE bring it back . The new tarts are not nearly as good. Please reply !!!

9 answers
john smith
john smith

have you asked the store

Lil S
Lil S

Of course I have asked at the store.!
No one has an answer besides telling me it is discontinued. An easy way
out !!! I have asked several times!!

george murray
george murray

The 4 coles stores near my place has plenty of stock i buy them all the time. so maybe its just a store thing if something is not selling the store wont stock it try another store

Get an answer from our members and Coles representatives

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