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graemeandterri BrownFar North Queensland, QLD
- International Travel Insurance - Premier Plan (Single Trip)
- Verified customer
Best Value by Far
We have had an annual policy for many years with Columbus, and even had a small claim which went through seamlessly, so of course when we wanted a policy to cover a 4 month holiday, Columbus was our first stop. Of course we checked others, but Columbus was the best by far.
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JJB
- 2 reviews
Excellent price & cover
Columbus Direct online site was easy to navigate and cost & coverage offered were very good. They cover pre-existing conditions (at an extra cost.. but necessary for us) & natural disasters. We have now changed from our 'regular' Travel Insurance Provider to Columbus Direct. Have not made any claims, but have had to call their Sydney office and they were very helpful, answered questions etc etc. .. and no long on-hold queue :-) Only downside was that it only operates Mon-Fri 9-5
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Perfect for my needs
I like it for that fact its offered for non resident. Value for money. Easy to understand the policy. Took out twice and like the loyalty discount offered. Love it!!!
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The reviewer stated that an incentive was offered for this review
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sashasydney
- 6 reviews
Staff are amazing
It pays to call and not purchase online as I was unaware that if your cruising to PNG you must put Asia not PNG as you wouldn’t be covered for cruise
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doyd13AU
- 3 reviews
- 7 likes
- International Travel Insurance - Premier Plan (Single Trip)
- Verified customer
Would Hate To Die
As with all people travelling overseas, we took out a travel insurance policy. It was easily set up and details provided and premium taken.
Then we went off, it was supposed to be just a holiday - but legislation changed and we turned it into a honeymoon. Very exciting that we could finally marry, so off to the US we headed.
Thats when we get to the US and it is COLD. Not just cold, FREEZING. Just freezing. Average temperature in Washington DC and New York was 0. Not the weather we are quite used to in Melbourne.
As a consequence, my h...Read more
usband - who normally embraces the cold (he grew up in Ballarat) got sick. Not just a little man flu - he ended up being diagnosed with Influenza-B. Yes full blown flu and you know, it was killing people around Australia in 2017, but that was irrelevant. So the last week we travelled to Vegas as per our itinerary. This is where his symptoms first appeared, it wasn't anything special but 24-36 hours in I had need to ring the Emergency Assistance line as we could not regulate his temperature. I had really no idea what to do, this was the first time I had ever seen him sick in the 5 years we had been together. So I ring the Assistance line (in the UK) and that was the start of the ordeal. Useless, what a joke - couldn't assist me at all. He wasn't in a position to move, but you know I thought they may have a contact locally? But no, just ring someone. Thanks mate, perfect assistance.2 comments
I rang the "Medical Emergency Assistance" at least three times. And to state that they weren't helpful at all. In the end when you have someone who isn't movable and you just get very little assistanc... Read more
e, it was beyond frustrating. I just gave up as they weren't helpful.Similar opinion? Write a review on ieatwords.com.au!
- International Travel Insurance - Premier Plan (Single Trip)
- Verified customer
Thanks for your wonderful assistance
I had a hassle free experience and was covered adequately on my recent business trip to South Korea. I thank all concerned for their assistance when I extended my stay and hence my cover and I will be using your service again, whenever I travel overseas.
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- International Travel Insurance - Premier Plan (Single Trip)
- Verified customer
User for two years now
Simple, quick, and convenient. I use CD because my friends have had great experiences when making claims. The underwriting terms are clear, I like that.
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Questions & Answers
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Columbus DirectColumbus Direct
Hi doyd13 – We were sorry to hear about the situation that unfolded on your trip, and your dissatisfaction in how we handled things. Our Medical Emergency Assistance service is there to assist custome... Read more
rs as far as possible in the case of a medical emergency. In the first instance customers should seek appropriate medical attention. The assistance service will become further involved where there is a need for hospitalisation or emergency medical repatriation. They can also authorise additional costs for a customer to return home early if it is deemed medically necessary. We appreciate your expectation as to what the policy should provide cover for was different to this and if you would like to discuss your claim with us we would encourage you contact us by email [email protected] or by phone on 1300 669 999.