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Reviews

4.2

175 reviews
5
(98)
4
(46)
3
(10)
2
(4)
1
(17)
  • Value for Money
    4.6 (28)
  • Transparency
    4.4 (22)
  • Customer Service
    4.7 (25)
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cheryl milward

cheryl milwardGreater Melbourne (Inner), VIC

value for money travel insurance

published

I have been using Columbus travel insurance for over 10 years, and find the policy easy to create online,
and easy to understand, also good value for money. I will continue to use Columbus for any furture travel insurance



Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
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Carolyn W

Carolyn WMetropolitan Adelaide, SA

Good price

published

Travel policy and medical assessments were easy, fair and at a good price. We've never made a claim, but pay premiums for pre-existing medical conditions. This was the lowest price policy for pre-existing medical conditions - grateful for that.

Transparency
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
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Read the fine print - carefully

published
Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJune 2022
Claim ApprovedNo
Insurance Cover ForSenior
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Disillusioned

DisillusionedPERTH

  • 3 reviews

Reliable value for money

published

I have used Columbus Direct several times and have found their policies easy to understand.
I feel that they offer value for money and it is a very easy online system to use with staff readily available to answer any queries.
I will use again

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
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Rotaryrex

RotaryrexMetropolitan Adelaide, SA

Real value for money

published

Great staff to work with they knew the product and able to tailor the policie to suit me and real easy to set up. I have yet to make a claim. Just read what you're covered for and make sure it's what your want the annual cover for oldies like me is great i can now afford to travel. Thanks

Transparency
Customer Service
Value for Money
Claim MadeNo
Insurance Cover ForSenior
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Robyn B.

Robyn B.Greater Melbourne (Outer), VIC

Excellent service. Great quote. Value for money.

published

Always helpful on phone explain what's is and what's not included in policy. Excellent rates it's our third time with travel insurance. Haven't had to make a claim hopefully they are just as good if the need arises.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
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Mauro M.

Mauro M.Greater Melbourne (Metropolitan), VIC

Easiest and fairest.......

published

have been with Columbus for years. They always send me a reminder when it is time to renew, and the process is always painless. Yes, there are cheaper forms of insurance out there, but I feel Columbus always gives me the best value for money I can find.

Customer Service
Value for Money
DestinationAustralia, Europe, North America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
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John P

John PSouth East Queensland, QLD

One of many trips using Columbus Insurance

published

I always use Columbus because they give good value for money and are quick to payout when required. I travel to Europe from Australia regularly and have had to make a few claims over the years, all without any issues.

Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Insurance Cover ForAdult
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Insurance a must

published

We have been existing customers for some years now and find filling out the quote form very easy.
Luckily we have not had to submit any claims.And if we do in the future we will know where we stand

Customer Service
Value for Money
Claim MadeNo
Insurance Cover ForSenior
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Elizabeth c

Elizabeth cGreater Melbourne (Inner), VIC

6th time I have used Columbus Direct in 11 years

published

Always the easiest to arrange and best value policy available
Claiming is a breeze and payment is very fast. I always feel well covered when I travel with Columbus Direct covering me.

Customer Service
Value for Money
Claim MadeNo
Insurance Cover ForAdult
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Happy to use Columbus Direct

published

10 or more time we have used Columbus Direct as our travel insurance agent. Always way cheaper than the travel agent quote. Never made a claim. . We go through all the disclaimers then pay . Staff dealing with us always easy to deal with and answer any questions.

Insurance claim madeNo

Essential insurance

published

We travel quite a lot so always in need of travel insurance . Usually take me off policies but last one was an annual . Have used this company about six times.

Insurance claim madeYes

easiest insurance purchase ever

published

Your consultant Andrew was the best I've dealt with when buying travel insurance, easy to set up and his "plain speak" made understanding what I was covered for simple well done Andrew

Insurance claim madeNo
June

June

  • 2 reviews

Unknown Quantity yet

published

We have not made a claim yet --- although we are frequent travellers with an Annual Policy. Therefore we can't comment on the ease of making a claim or service to us. However, we are particularly careful and organised travellers, so this insurance is "just in case". Time will tell.

Insurance claim madeNo
doyd13

doyd13AU

  • 3 reviews
  • 7 likes

Would Hate To Die

published
Insurance claim madeYes
2 comments
Columbus Direct
Columbus DirectColumbus Direct
doyd13
doyd13
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Medical Emergency

published

Whilst i was overseas i got hit by a motorbike and was rushed in an ambulance to the hospital, my brother who was with me at the time called the Columbus emergency line who paid in full my surgery costs in a timely fashion. Highly Recommend!

Insurance claim madeYes

Fantastic customer service - no stress claims

published

We took out a policy for going overseas while pregnant. Unfortunately at the end of our trip we encountered some serious unexpected complications. We called immediately to get advice on our situation, were provided with fantastic recommendations and straight forward information about what documentation would be required to assist the claim. Couldn’t have thanked them enough for helping us to achieve the best possible health outcomes for me and baby by accessing early medical intervention.

Insurance claim madeYes

Easy to buy but hard to claim

published
Insurance claim madeYes
1 comment
Columbus Direct
Columbus DirectColumbus Direct

Seem good until you claim!

published
Insurance claim madeYes
1 comment
Columbus Direct
Columbus DirectColumbus Direct

Excellent Service

published

Very easy to set up...only took 2 minutes and it was completed...I have always used Columbus Travel for all
my Travel Insurance when going Overseas...I feel I get good value and protection when travelling

September 12th 2018 Update: Easy to use

I have been using Columbus for all my travel insurance for the last 14 years and will continue to do so.

Insurance claim madeNo

Review collected in partnership with Columbus Direct

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Questions & Answers

Jenniwren

Jenniwrenasked

International Travel Insurance - Premier Plan (Annual Multi-Trip)

Is the cost of an annual multi travel insurance for a couple (husband and myself) or is it individual.

1 answer
Columbus Direct
Columbus DirectColumbus Direct

Hi Jenni,

The price displayed on our online quotes is the total price for the number of travellers entered. So when requesting a quote for 2 people, the price displayed is the total price for both.

It’s worth noting that our policy cover limits and excesses apply per person. For Annual Multi-trip policies each adult is considered separately insured, and so you don’t have to be on the same trip for cover to apply.

Thanks

Casey (Customer Care)

Jenny

Jennyasked

International Travel Insurance - Premier Plan (Annual Multi-Trip)

I have insured with you in the past. I am now 60yrs old with diabetes Type 1 and multiple sclerosis, with no admissions to hospital for more than 30 yrs. Can I still be covered if I wish to take out a policy?

2 answers
Jenny
Jenny

I have previously had a policy with you. Now I have reached 60yrs, with both Type 1 diabetes & MS am I able to purchase travel insurance? I have not been in hospital for more than 30yrs & am well.

Columbus Direct
Columbus DirectColumbus Direct

Hi Jenny,

We are often able to cover pre-existing medical conditions. We use a quick and easy medical screening process to assess cover for each customer's conditions individually.

Our screening process can be completed online. If you would prefer to speak to someone, I'd be happy to arrange a call for you. I've sent you a message with my contact details.

Thanks,

Casey (Customer Care)

T C

T Casked

Columbus Direct

Does your travel insurance policy cover the age over 80 years old?

2 answers
Columbus Direct
Columbus DirectColumbus Direct

Hi T C – thanks for your question. We can cover travellers up to and including the age of 84 on our single trip policies. Our Annual Multi-trip policies and some sports cover add-ons, however, are only available to those aged under 70. You can enter your trip details and travellers’ ages into our online quote engine at https://travel.columbusdirect.com.au to check what cover is available. Alternatively, feel free to give us a call on 1300 669 999 to discuss your situation with our customer care team in Sydney. We hope you find what you’re looking for!

Granda
Granda

Yes it does but charges extra $ because the customer is 80 yrs and older. They also have strict exclusions.

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