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Reviews

4.2

174 reviews
5
(97)
4
(46)
3
(10)
2
(4)
1
(17)
  • Value for Money
    4.6 (27)
  • Transparency
    4.3 (21)
  • Customer Service
    4.7 (24)
Previous
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I cannot understand people travelling overseas without insurance.

published

When I compared other travel insurance and pointed out that I had used you many times before, the price offer was better than the other quote from the travel agent.



Insurance claim madeNo

Review collected in partnership with Columbus Direct

Couldn't have been easier

published

Good value
Great customer service
Process was explained and options offered.
I have used Columbus many times, they are my go to travel insurance company.
A good all round experience.

Insurance claim madeNo

Review collected in partnership with Columbus Direct

Quality insurance at affordable prices

published

We have used Columbus Insurance for many years and the process for purchasing a policy is easy to use and intuitive. It is also one of the best value for money insurance providers.

Insurance claim madeNo

Review collected in partnership with Columbus Direct



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Granda

GrandaRobinvale

  • 3 reviews
  • 3 likes

NecessRy

published

Because of age I feel discriminated . The charges r less for younger. A doctor's certificate would show I am very well and not any greater risk to those 70

Insurance claim madeNo

Review collected in partnership with Columbus Direct

Great Simple Service

published

I've used this company for a few years and am very happy with their product. Their website is very easy, quick and the price is competitive but comprehensive too. I just use Columbus Direct every time now.

Insurance claim madeNo

Review collected in partnership with Columbus Direct

Perfection.

published

The customer support is amazing. I have used Columbus insurance products for years now. The policies are cost effective, claiming process is easy.
I have never had anything but a easy going, professional, and polite service I highly recommend anyone thinking of using their services.

Insurance claim madeNo

Review collected in partnership with Columbus Direct

Great services

published

policy is great value and I am very happy with it. Excellent customer support. Andrew was very helpful and professional. He certainly knows his apples and arranged everything with great efficiency!

Insurance claim madeNo

Review collected in partnership with Columbus Direct

Travel Insurance

published

After doing lots of research into prices for travel insurance, I found that Columbus Direct was really good value for a domestic cruise and very easy to set up online.

Insurance claim madeNo

Review collected in partnership with Columbus Direct

Telling my friends

published

Appreciate the simplicity and the value from your service. Telling my children who are keen to follow for their travel needs. Easy to activate and now looking forward to future travel needs

Insurance claim madeNo

Review collected in partnership with Columbus Direct

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Knowledgable health insurance consultants

published

Good value, and easy to set up, very helpful and knowledgable consultant. We were able to talk through any questions, and the dialogue and answers were very clear and unambiguous. Online information was excellent.

Insurance claim madeNo

Review collected in partnership with Columbus Direct

Easy

published

Super value compared to many I have looke into. So easy to set up I tool 10 mins on the plane before I left. Really satisfied it's the 4th time I have used Columbus.

Insurance claim madeNo

Review collected in partnership with Columbus Direct

Very easy to use

published

This is the second occasion we have used Columbus Travel Insurance. The online process is quick and simple to use. If help is required then a quick phone call resolved the problem. The person on the other end of the phone was also very pleasant to deal with. Would definitely use them again and have recommended to friends

Insurance claim madeNo

Review collected in partnership with Columbus Direct

Quick and Easy

published

I have used Columbus Insurance for a few years now and each time I'm not disappointed. Their quotes are quick, very reasonable and cover all our requirements. I would recommend them without hesitation.

Insurance claim madeNo

Review collected in partnership with Columbus Direct

Angelo

AngeloSydney

  • 2 reviews
  • 2 likes

new Customer

published

Policy was competitive, and offered what i was looking for .. however have not had any experience with dealing directly with Columbus, all done online, which seemed straight forward enough

Insurance claim madeNo

Review collected in partnership with Columbus Direct

Raymond

RaymondSydney, NSW

  • 2 reviews
  • 3 likes

Very easy

published

This is the first time I have done a group policy and your rep was most helpful. I could waffle on and stretch this out as much as you like but I would just be wasting your time and mine.
How about in future no minimum words.

Insurance claim madeNo

Review collected in partnership with Columbus Direct

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old customer

published

Have been using Columbus for some time now don,t seem to get any reward for return custom in fact the price of the policy is beginning to get quite high maybe have to start searching for better rate.In saying that have had no hassles with them what so ever made a couple of claims over the last 10 years with no problems

Insurance claim madeNo

Review collected in partnership with Columbus Direct

John from Balwyn

John from BalwynBalwyn. Melboure

A good experience with phone call quote, but watch the misleading Excl policy which doesn't include

published

The travel insurance policy from Columbus is well priced.
We have used them for 2 years for multiple entry insurance, but we havent had a claim as yet.
But I think that the policy title is misleading - a policy with "Excl" in the title actually excludes the USA and Canada, The countries covered should be more clearly stated, not hidden away in the fine print.

Insurance claim madeNo
1 comment
Columbus Direct
Columbus DirectColumbus Direct

Review collected in partnership with Columbus Direct

The easiest part of the trip

published

Have used Columbus Direct for all our overseas trips and found booking the policy to be extremely easy and quick. Email follow up is extremely prompt. Used the phone once in the past and my question was promptly answered.

Insurance claim madeNo

Review collected in partnership with Columbus Direct

Tuk

TukMelbourne

easy quote process competatively priced

published

I went to a number of sites/providers to get quotes. I found Columbus Direct one of the easiest to use and competitively priced. I have used Columbus Direct in the past and have gone back to this product time and again.

Insurance claim madeNo

Review collected in partnership with Columbus Direct

Jennifer Wilson

Jennifer WilsonCentral Highlands and Goldfields, VIC

  • 2 reviews
  • 1 like

Good value travel insurance

published

Good value, adequate cover for the things I need, without paying for things I don't. User-friendly website, very quick and easy to set up. Perfect, comprehensive travel insurance for everyone.

Insurance claim madeNo

Review collected in partnership with Columbus Direct

Page 3 of 9
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Questions & Answers

Jenniwren

Jenniwrenasked

International Travel Insurance - Premier Plan (Annual Multi-Trip)

Is the cost of an annual multi travel insurance for a couple (husband and myself) or is it individual.

1 answer
Columbus Direct
Columbus DirectColumbus Direct

Hi Jenni,

The price displayed on our online quotes is the total price for the number of travellers entered. So when requesting a quote for 2 people, the price displayed is the total price for both.

It’s worth noting that our policy cover limits and excesses apply per person. For Annual Multi-trip policies each adult is considered separately insured, and so you don’t have to be on the same trip for cover to apply.

Thanks

Casey (Customer Care)

Jenny

Jennyasked

International Travel Insurance - Premier Plan (Annual Multi-Trip)

I have insured with you in the past. I am now 60yrs old with diabetes Type 1 and multiple sclerosis, with no admissions to hospital for more than 30 yrs. Can I still be covered if I wish to take out a policy?

2 answers
Jenny
Jenny

I have previously had a policy with you. Now I have reached 60yrs, with both Type 1 diabetes & MS am I able to purchase travel insurance? I have not been in hospital for more than 30yrs & am well.

Columbus Direct
Columbus DirectColumbus Direct

Hi Jenny,

We are often able to cover pre-existing medical conditions. We use a quick and easy medical screening process to assess cover for each customer's conditions individually.

Our screening process can be completed online. If you would prefer to speak to someone, I'd be happy to arrange a call for you. I've sent you a message with my contact details.

Thanks,

Casey (Customer Care)

T C

T Casked

Columbus Direct

Does your travel insurance policy cover the age over 80 years old?

2 answers
Columbus Direct
Columbus DirectColumbus Direct

Hi T C – thanks for your question. We can cover travellers up to and including the age of 84 on our single trip policies. Our Annual Multi-trip policies and some sports cover add-ons, however, are only available to those aged under 70. You can enter your trip details and travellers’ ages into our online quote engine at https://travel.columbusdirect.com.au to check what cover is available. Alternatively, feel free to give us a call on 1300 669 999 to discuss your situation with our customer care team in Sydney. We hope you find what you’re looking for!

Granda
Granda

Yes it does but charges extra $ because the customer is 80 yrs and older. They also have strict exclusions.

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