The person working with me to process the policy was polite, patient and sounded genuine. She worked hard to obtain my facts and explained the policy clearly. I have used Columbus Direct before and found them consistent and helpful.

I have used Columbus Direct as my travel insurance provider for years and have always been extremely happy with them. Not only is Columbus Direct the best priced insurance but the website is easy to navigate and if I need to ring the company the people are friendly and efficient to deal with. I will continue using Columbus Direct for years to come.

have used on previous trip but haven't needed to claim, product & price good value.
product was very easy to set up
cant judge support as have no claims

Best ever service to make a claim. Will use Columbus Direct for all future travel insurance. Staff was great and very helpful about a claim for medical expenses whilst on holiday in Canada.

I believe I acted too hastily and in hindsight consider the price was higher than the competition. The extra cost for disclosing a diabetic problem pushed the cost far higher than I expected. I will be more prudent next time.

Columbus direct were the easiest to get a quote with and one of the cheapest too. I compared a number of companies online with Columbus making the whole process seamless

All very good as I have found before - please see comments above regards price. Cust Supp was very helpful with getting the medical condition aspect properly done and finalised.

Returning customer. I have made one previous claim which was settled quickly and easily.
Very easy to arrange cover online and very competitive on price. Unfortunately, on this occasion I found I needed to cancel the policy a few days after arranging and paying for the cover.
CD staff made for an easy, no-fuss refund transaction.

Very reasonable price for our trip.
Very easy to set up and written in easy language that makes filling in forms almost enjoyable.
Have not had to use support as yet.

The policy was easy to set up. I'm still uncertain if it is of good value as some 2 years plus back I had to cut short my holiday while overseas and returned to Sydney for urgent medical attention. After I saw the claim form and information needed to be filed and without clear guidance I gave up filing the claim (for non medical expenses). I just didn't have the energy to go emailing back and forth with the claim agent acting for Columbus Direct.

Customer support was very good. I've used Columbus for a number of years but haven't ever made a claim so I suppose that will be the real test if I do.

After examining many different policies, I found that Columbus Direct was the best value for money. The rental car excess was adequately covered and the policy did not discriminate regarding my age.

It was very easy and organised, found on line for small cruise domestically. Not sure how International annual would go with a pre existing condition. I cannot make any more words to reach 30

Operators state clearly the message they are trying to convey and are polite when doing so. We wish we could get the yearly policy as single policies are getting up there.

I have used Columbus Direct previously but went away as we use an annual policy and previously their trip limit was 35 days which we can easily exceed. The new 60 day policy is great thanks.
The online purchase option was simple and easy.
Thanks.

All good so far, we were happy with the service we received and all our questions were answered. We hope we receive the same service if we have to make a claim.

Since I found out about Columbus travel insurance it is the first one I go to, to get us covered and doing it online was very easy. Thank you. George

We have traveled extensively overseas on a regular basis and have found that single trip and multi trip travel insurance through Columbus Direct was quick, simple and cheapest policy available. Compares more than favourably with what is available on line

The details of my policy seemed to cover my needs. So far I haven't needed to make a claim & so I am unable to say what rating I would have given if I had.