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Pros

Entry-level credit limit of $500 minimum
Low $59 Annual Fee

Cons

High Balance Transfer Rate (5.99%)
Awards points earn rate capped at 50,000 per annum

Reviews

  • Transparency
    4.0 (51)
  • Customer Service
    4.2 (50)
  • Rates and Fees
    3.6 (50)
  • Rewards
    3.9 (39)
  • Online Experience
    4.4 (48)
  • Application Process
    4.2 (39)
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Reviewer Photos & Videos

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Carol Qld.
Carol Qld.South East Queensland, QLD
  • 3 reviews
  • 1 like

Use this Card for Every purchase i can

published

Perfect for my needs. I use it for EVER purchase & pay it each month so incur no interest. I use awards with Flight Centre so works well. I also use free travel insurance. Have never had to claim but have known others who have and have no problems with claim.



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Seamus
SeamusIllawarra, NSW
  • 46 reviews
  • 70 likes

expensive to operate

published

Hi,

What can I say, double the interest rates of my Westpac card, gives rewards so that is good, but definitely the bottom of the pack when you consider other offerings. Looking towards getting rid of it when I change my home loan over (in progress). If you can't pay it off in full when it becomes due please think again and look at what else might be available to you.

Positives works every time even OS

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Kaiandace1
Kaiandace1North Queensland, QLD

Perfect for my family

published

Rewards that are offered are fabulous. Used over seas without any hassle at all. Just told them I was going so they didn’t block it. Easy to redeem ur points. Lots of items to choose from. Easy to see credit points



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Grumpy
GrumpySydney, NSW

A great product easy to use

published

We have used the credit card for over 20 years
and in comparison to other cards we have enjoyed the benefits that it gives. It is aligned with other cards through netbank and it's makes it so easy to watch and top up

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USELESS CBA credit card Purchase Security Insurance!

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Commonwealth Awards - Village gift cards

published

Just purchased a book of 6 village gift cards for my son for Christmas and they only last 6 months. Just crap, I would have thought to have an expiration date of at the very least 1 years worth. When I called them about it, they just didn’t care, nothing they could do about it.



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Hotline 132221 - impossible to get through

published

On all occasions, been on hold for 20 minutes or more. Hang up in vain! and to top it off, online inquiry send me off to their phone hotline.

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sam
sambrisbane
  • 8 reviews
  • 7 likes

worst customer service

published

please be carful with commbank credit cards showed me different due date and minumum payment amount and the charged me 3 late payment fee.Rang to customer care to get refund and said they can only do one refund because of system .

There system is ripping you off.please be careful.

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urqle
urqle
  • 5 reviews
  • 2 likes
  • Verified

Terrible customer service

published

Redeemed a Coles and a Myer voucher for $250 each back in September. Received 2 cards with $0 on them. After calling their Awards Customer Service department, I was told that I would receive replacement cards quite quickly. Weeks and then months went by, and each time I called or emailed to chase up the status of the cards I was told they were coming and would be there by tomorrow.

After spending almost 3 months, 5 phone calls and 8 emails to their customer service department, I finally got my points returned.

Don't bother becoming an Awards member at the Commonwealth Bank, you are just a number to them and won't feel like the valued customer they want to portray.

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CBA Matercard Diamond Awards fails basic levels of customer service and communication

published
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Tony
TonyLaunceston, TAS
  • 23 reviews
  • 63 likes

Great for earning back some cash from your spending but there is a limit.....

published

If you spend less than 25 grand a year on this card, it would be excellent, however, should you have larger spendings, say paying off something or buying something, then, upgrade to the gold or platinum card asap as this particular card will only give you 50000 points, ie. 25 grand spendings.

Tony
Tony
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Most ridiculous credit card I had to deal with

published

Have applied for a reward card and an additional card as well (held an everyday account with commbank for 20 years), was told to go to the branch for identification, took 4 weeks to receive cards, then for an additional card pin they sent me back to the branch for identification (again) and pin set up. When contacted Commbank on the phone they said there is no master card account under my name. Cancelling account without even using it, can only imagine the hassle with the rewards and other.
Citibank, ANZ banks send cards in the mail within 7 days following by pin, don't know why Commbank makes it so difficult.

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Bilbo
Bilbo
  • 3 reviews
  • 4 likes

Rewards Program Downgrade

published

Once again CommBank is changing its rewards program to the detriment of its customers. The conversion rate for Qantas points is getting to the point it is not worth having.The Woolworths experience has taught them nothing.

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Im cold
Im cold
  • 8 reviews
  • 2 likes

They changed the rules - It must have been in the fine print!

published

They changed the rules and now I can't transfer my points balance to qantas, only new points.
The program and the bank are very disappointing.
The person I spoke to said I can use Flight Centre but I do not want to use Flight Centre, dealing with Qantas is much easier and less costly.
I have transferred points before and had no idea that the rules had changed.
It must have been in the fine print!
I will be transferring my credit cards and bank accounts to a bank that makes changes very clear to customers.
I have had accounts with the CBA for 45 years. This week that will cease.

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Pepolar
Pepolar
  • 3 reviews

Excellent

published

For purchases over $1,000.00 can ring CBA and request great rate of 0.99% for three months. This was the deciding feature for us, it enabled us to throw away GE card and save money. Award points add up quickly especially with American Express card. Staff at CBA are very nice and always helpful. Accidentally left my purse in supermarket on weekend. After the manager couldn't find my number, he rang the CBA, who in turn, contacted me on the Saturday. Couldn't be happier.
Great rate, Great rate and the Great rate.
Had to request not to be allowed to over draw the credit card, after the let us by 25%. This made very hard to repay in full to avoid interest.

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tweettee
tweettee
  • 116 reviews
  • 16 likes

Good

published

After taking the annual fee into consideration, this card delivers the best rewards program of nearly all credit cards as far as a return goes (my husband crunched all the numbers!)
Decent interest rate if you don't pay it off on time. Probably the best thing about the card is the rewards program. There is a number of really great awards and they accrue quite quickly. We use the card for everything and pay it off monthly so the rewards are completely free.
I wish you could get rewards for Coles Myer and not just David Jones. Card has an annual fee but most credit cards do these days.

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willma
willma
  • 5 reviews
  • 1 like

Good

published

It is a good card with some good features. It will be even better if it has lower annual fee and interest rate.
Great awards system
Amex card makes topping up points easier
Interest free days
High interest rate
High annual fee &89 for non-qualified customer

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chubbe1994
chubbe1994Sydney Surrounds, NSW
  • 18 reviews
  • 3 likes

OK

published

A good credit card which can be easily paid off with a phone transfer from a CBA savings account. A good rewards program, earning rewards for spending that you would do anyway.
The best thing about the Commonwealth Bank credit card is its awards program . Unlike Fly Buys, you do not have to clock up tens of thousands of points to gain a benefit. Non shoppalics like myself, can quite easily earn enough points to earn rewards such as movie tickets, shop gift cards, fee reversals or just cash back on the card.
Couldn't loyal CBA customers be rewarded with NO annual fee?

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kfmcnm
kfmcnm
  • 120 reviews
  • 8 likes

Excellent

published

Commonwealth offers many rewards to choose from including appliances, vouchers, subscriptions, holidays and more. The rewards are so varied that I believe it would suit anyone. It has a really low yearly fee and you have 55 days to pay back the amount on your card. Redeeming rewards is easy as you can do this online and they offer the rewards catalogue online as well as in the post.
The Commonwealth Credit card is awesome as it has a decent rewards program. I love having a pin now for my card.
Like any bank Commonwealth can be difficult to deal with at times but since using the credit card we haven't had any problems.

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Josie_9
Josie_9New South Wales
  • 46 reviews
  • 10 likes

Good

published

Overall, the card has give me much pleasure and convenience. I haven't had a chance to use the PayPass™ feature that my MasterCard comes with, but the basic features of a credit card are all you really need or even expect.

The card itself is sturdy. The magnetic strip is also scratch-proof, though in some grocery stores the card readers seem to have problem with this new design, but not older cards. No fees for students an added bonus.
Good rewards system, redeem points quickly through everyday shopping and use
takes a while to increase limits (no access online), to add additional card holders

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Roronoa
RoronoaVictoria, 3106
  • 38 reviews
  • 4 likes

Good

published
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onyak23
onyak23
  • 6 reviews

Good

published

Its handy card to have specially for reward purpose. I really like more when they still linking with Ezy Woolworth. Because i got the woolies voucher automaticly when i have enough reward and the reward seem to accumulate faster because they have extra reward/bonus point for shopping at the Woolies group shop.
Now days we seem to accumulate the point bit slow to get.
Its great card to use anywhere, the reward system have plenty of choice to choose. Its reputable company. the card appearance quite simple
The $49 fee and i can not access my saving account with the card for withdrawing matter since they cancel the Ezy banking link.

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Jackie_Mech
Jackie_Mech
  • 2 reviews

Bad

published

CBA's credit card is a standard bank credit card. it's not so great compared to a number of other offers on the market.
Customer service
fees and charges

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pnasca
pnascaNSW, 2061
  • 29 reviews
  • 2 likes

Good

published

Overall, a credit card is a credit card at the end of the day. I chose the Commonwealth Bank of Australia card as it’s internet site is state of the art and I can monitor all my accounts from the 1 website, it has a Secure Internet shopping site online, good reward program, 55 days interest free and CBA is has a good reputation for security.
Commonwealth bank has a very easy internet website and it is so user friendly and easy to access and view all transactions. The points program is excellent and it has a reasonable annual fee for 55 days interest free.
It does have higher interest rates than other cards, and I know that some other cards have a $0 annual fee.

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muslaw
muslawQLD, 4171
  • 31 reviews
  • 2 likes

Good

published

I've had this card for a few years now and made good money of the rewards program. the staff on the phone are australian in my experience which is a nice touch these days. they have a good variety of people to redeem with, and a great array of bonus partners that can be used. it can be connected to your netbank so that you can manage it with your bank account very easily.
Overall i've been very impresed.
excellent points program for what you pay.
reasonable annual fee for 55 days interest fee.
higher interest rate then my other cards. Not as much choose for redemtion as my other cards.

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