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Reviews

4.6

219 reviews
5
(179)
4
(24)
3
(1)
2
(1)
1
(14)
  • Value for Money
    4.5 (36)
  • Transparency
    4.6 (27)
  • Customer Service
    4.6 (42)
  • Booking Process
    4.8 (34)
  • Vehicle Condition
    4.6 (34)
  • Received Booked Vehicle
    • Yes (29)
    • No, I received a better vehicle (4)
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Great service 5 star

published

Customer service great, very happy with the car and service, especially when inconvenience of someone else hitting your car and needing a car for work in the interim. Delivered to repairer on the day i dropped off my car.

Transparency
Customer Service
1 comment
Compass
Z. KeithCompass
Tony

TonySydney, NSW

  • 2 reviews

very good service

published

i am so happy with the service .It was a brand new car, driver delivered the car to my place, only 3X km on the meter. Compass also arranged the driver to pickup the car for returning. very convenient . no drama!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Sportage
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Professional and Exemplary Customer Service.

published

Very efficient and professional in their approach. A hire car was organised within 48 hours. The process was incredibly smooth facilitate by telephone. They dropped the car off at the automotive shop. They then picked the car up from the automotive shop after I picked up my own vehicle post repairs. The car they provided was a luxury vehicle similar in brand and style to my own vehicle ensuring there was no loss of convenience or comfort while my own car was being repaired. I am incredibly happy with the service by compass who I would very happily recommend to others.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeAudi A3
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Ashish, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future.

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Ajay D.

Ajay D.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Just Amazing

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass
Lizzie

LizzieSouthern and Hills, SA

Exceptional

published

This company was fantastic to deal with they organised a similar replacement car and delivered it in under 48hrs. I wouldnt hesitate to use them again. They made a stressful situation so much easier to deal with.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeNissan Pathfinder
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Thank you so much for your kind words, Lizzie. We really appreciate you taking the time out to share your experience with us! We'd love to continue reducing the inconvenience of a motor vehicle accident to awesome customers like you. Thanks again!

vijay m.

vijay m.

  • 2 reviews
  • 1 like

Unlawful charge

published

The company charged me for toll charges incurred by their their own driver, who picked up the car to return it back to their warehouse. Now they are refusing to pay me back my money! Fair trading will be the next step for me! Very annoyed with their accounts.

Transparency
Customer Service
Value for Money
1 comment
Compass
Z. KeithCompass
Kat

KatQueensland

  • 2 reviews

The service is absolutely fantastic

published

I had a car accident in the last couple of months and I am not the fault party. I had been introduced by a body repairer what Compass is. Compass rent me the car for one month without any hassle. Easy to use, reasonable and first-class customer service. They sent the car to my workplace and I dropped off the car to the body repairer once body repairer finished the repair. I used to very worry about the fee and charges as on that time they did not get back to me either they can access the fault party insurance or not. But overall, is a good experience with Compass.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Kat, thank you so much for taking the time to leave this review. We really appreciate your business. Please keep us in mind if you ever need us in the future.

Lisa Laing

Lisa LaingSydney Surrounds, NSW

First Class Customer Service

published

Customer service from start to finish of my hire car nothing but first class! I have been extremely impressed by the help and service Compass have provided, nothing was too much trouble. I would certainly be telling people about your company and the service you provided. Thank you so much.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass
Ana

AnaPerth

  • 16 reviews
  • 1 like

VERY DODGY COMPANY

published

Absolutely disgraceful behaviour it is all a scam where they give you the car and then they claim that the at fault party refuses to pay and want you to go to court to obtain the money. That is their problem, not yours they should secure payment beforehand!!! Elementary!!!!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeAudi Q3
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass
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Dodgy company

published

After an accident where I was not at fault, I had already put in a claim with my insurance company, but after several calls from their sales department was convinced to cancel my claim and put my claim through with them and they will take care of the entire process. The car was delivered promptly, however the next day i called to follow up on the claim number they were going to provide for the at fault drivers insurance company. They then told me they don't make a claim on my behalf and i would need to make a claim with the at fault drivers insurance company. They were very pushy and I would not recommend going with this company. Just go through your own insurance.

Customer Service
Value for Money
1 comment
Compass
Z. KeithCompass
Arta

ArtaGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like
  • Verified customer

Professional service

published

Within a few days of having a car accident I was immediately replaced with a similar car to drive to work until I had a resolution of what will happen to mine. The service was efficient quick professional and lovely to have in a short amount of time. Absolutely amazing can not fault them with anything recconend them 110%

Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Santa Fe SM
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

That's great to hear, Arta! Thank you for your great review. Best regards, Compass

Review collected in partnership with Compass

  • Verified customer

Great Company

published

The service was great, punctual and very friendly staffs.... the vehicle is very clean & perfect for what I need for everyday work... I just want to say thank you to all the staffs of Compass Company

Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Hi Gerald, we're so pleased to hear about your great experience with us, and thank you for taking the time to leave us a great review!

Review collected in partnership with Compass

Noelene Jones

Noelene JonesFar North Queensland, QLD

  • Verified customer

Brilliant service!

published

Within hours of a no fault accident Compass arranged the perfect replacement vehicle. Friendly, reassuring and helpful. Outstanding service Compass. I have recommended this service to friends and family. My life didn’t stop because of the accident, I could meet my volunteer commitment which is important to me.

Customer Service
Value for Money
1 comment
Compass
Z. KeithCompass

Hi Noelene, thank you for the kind words. We're delighted to hear we were able to help you out during your time of need. Kind regards

Review collected in partnership with Compass

  • Verified customer

Replacement car after accident

published

Customer service was good; bond payment of $1 taken and communicated; correct vehicle was received; vehicle was adequate as a replacement for my damaged car; compass asked for a copy of my rego and QLD does not do copies everything is online - you might want to note this

Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Hi Michael, thank you for taking the time to leave us a review! All the best, Compass

Review collected in partnership with Compass

johnr

johnrGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Fantastic service

published

Unfortunately we had a car accident on New Years Day. We were stationary and another vehicle ran into us. Totally not our fault. Our repairer connected us to Compass. They delivered a replacement vehicle - an Mercedes to match our vehicle - the same day. We were able to return it to our repairer when our car was ready. An excellent and efficient service.

Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Hi John, thank you for the kind words. We're delighted to hear we were able to help you out during your time of need. All the best, Compass.

Review collected in partnership with Compass

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Rara

RaraHunter Region, NSW

  • 2 reviews
  • Verified customer

Happy :)

published

So appreciative and happy they could assist when our vehicle was written off. They were profesional prompt and very helpful. We would happily recommend COMPASS to friends and Family. Thank you :)

Customer Service
Value for Money
Received Booked Vehicle No, I received a better vehicle
1 comment
Compass
Z. KeithCompass

Hi Rara, we're so pleased to hear about your great experience with us, and thank you for taking the time to leave us a great review!

Review collected in partnership with Compass

Kers

KersGreater Melbourne (Outer), VIC

  • Verified customer

cant fault this company

published

Amazing service from my very 1st phone call, all the way through to the end. The Rav 4 that was delivered to me was a pleasure to drive and very clean, suited my needs perfectly. Have spread the word about Compass via social media as i didnt even know Compass existed and want everyone to know about this fantastic friendly, and helpful service . Thanks for making a really crappy experience ( my car accident ) easier to deal with !

Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Hi Kerwin, thank you for the kind words. We're delighted to hear we were able to help you out during your time of need. All the best, Compass.

Review collected in partnership with Compass

  • Verified customer

Fast service

published

Very fast service. Was contacted by the company within an hour of having a car accident and my new/replacement car arrived the next morning. Car that was given to me was similar in size and style to my car that was damaged.
When I called them to say I didn't need the car any longer they were very efficient and picked it up from my house within an hour of me contacting them.
Only complaint is that when emailing staff, it sometimes took a few days for them to reply.

Customer Service
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

That's great to hear, Stephanie! Thank you for your great review and I will pass on your feedback regarding the emails. Best regards, Compass

Review collected in partnership with Compass

gina

ginaGreater Melbourne (Outer), VIC

  • 6 reviews
  • Verified customer

Amazing service

published

Excellent customer service! All staff involved in my case went over and beyond. My replacement vehicle was perfect! Will always highly recommend Compass! Keep up the great work guys! Xx

Customer Service
1 comment
Compass
Z. KeithCompass

Hi Gina, thank you for taking the time to leave us a great review! All the best, Compass

Review collected in partnership with Compass

  • Verified customer

Excellent Team in Perth

published

Personal use. Beautifully clean late model Toyota corolla. Suited my needs perfectly and a pleasure to drive. Perth staff were courteous & efficient. Sign up was simple and the young lady explained all paperwork to me

Customer Service
Value for Money
Booking Process
Vehicle Condition
See all answers
1 comment
Compass
Z. KeithCompass

Hi Jennifer, we're so pleased to hear about your great experience with us, and thank you for taking the time to leave us a great review!

Review collected in partnership with Compass

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