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Great service 5 star
Customer service great, very happy with the car and service, especially when inconvenience of someone else hitting your car and needing a car for work in the interim. Delivered to repairer on the day i dropped off my car.
1 comment
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TonySydney, NSW
- 2 reviews
very good service
i am so happy with the service .It was a brand new car, driver delivered the car to my place, only 3X km on the meter. Compass also arranged the driver to pickup the car for returning. very convenient . no drama!
1 comment
Z. KeithCompass
Hello Tony, Thanks for the great review. So happy we were able to help you and take some hassle out of the car accident. Our teams will enjoy hearing the praise you gave them as we always work diligen... Read more
tly and strive to please each and every customer we have. Kind Regards and thanks again!
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Professional and Exemplary Customer Service.
Very efficient and professional in their approach. A hire car was organised within 48 hours. The process was incredibly smooth facilitate by telephone. They dropped the car off at the automotive shop. They then picked the car up from the automotive shop after I picked up my own vehicle post repairs. The car they provided was a luxury vehicle similar in brand and style to my own vehicle ensuring there was no loss of convenience or comfort while my own car was being repaired. I am incredibly happy with the service by compass who I would very happily recommend to others.
1 comment
Z. KeithCompass
Ashish, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future.
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Ajay D.Greater Melbourne (Metropolitan), VIC
- Verified customer
Just Amazing
My SUV was hit by a car when my vehicle was stationary waiting for the light to go green. My smash repairer advised me of Compass Corp as I didn't have a Hire car (car rental insurance) with my policy. The Comapss team assessed my case and the evidence I had and agreed to provide me with a rental car of equivalent size and year (I had brand new Mercedes Benz GLC 8,900 km on the odometer, they gave me GLC200 with 4000km on the odometer). This was arranged within 24hrs, I collected the hire car from my smash repair when I dropped my car off and r...Read more
eturned the rental when I picked up my repaired car. Compass is seeking the expenses from the insurance of the other driver as they are confident that they can obtain full reimbursement with the evidence I have provided them. The whole process was AMAZING! I have family and work commitments almost every day which requires me to drive a lot. I could not have gotten by with our Compass Corp's incredible service. They were wonderful to deal with, it was very easy and straight forward, customer service was impeccable - what was a very stressful situation was made easier and I am incredibly grateful and thankful for their service. Highly recommend their services !!!1 comment
Z. KeithCompass
Hello Ajay, Thanks for the great review. So happy we were able to help you and take some hassle out of the car accident. Our teams will enjoy hearing the praise you gave them as we always work diligen... Read more
tly and strive to please each and every customer we have. Kind Regards and thanks again!Similar opinion? Write a review on ieatwords.com.au!
LizzieSouthern and Hills, SA
Exceptional
This company was fantastic to deal with they organised a similar replacement car and delivered it in under 48hrs. I wouldnt hesitate to use them again. They made a stressful situation so much easier to deal with.
1 comment
Z. KeithCompass
Thank you so much for your kind words, Lizzie. We really appreciate you taking the time out to share your experience with us! We'd love to continue reducing the inconvenience of a motor vehicle accident to awesome customers like you. Thanks again!
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vijay m.
- 2 reviews
- 1 like
Unlawful charge
The company charged me for toll charges incurred by their their own driver, who picked up the car to return it back to their warehouse. Now they are refusing to pay me back my money! Fair trading will be the next step for me! Very annoyed with their accounts.
1 comment
Z. KeithCompass
Hello Vijay. Were sorry to hear of your less than satisfactory experience with Compass. As per our statement read upon booking and as outlined on our home page of our website, we do require you to pay... Read more
tolls/fines/excesses that are applicable under the contract. We do however appreciate your feedback and have sent it to our accounts for review. Kind regardsSimilar opinion? Write a review on ieatwords.com.au!
KatQueensland
- 2 reviews
The service is absolutely fantastic
I had a car accident in the last couple of months and I am not the fault party. I had been introduced by a body repairer what Compass is. Compass rent me the car for one month without any hassle. Easy to use, reasonable and first-class customer service. They sent the car to my workplace and I dropped off the car to the body repairer once body repairer finished the repair. I used to very worry about the fee and charges as on that time they did not get back to me either they can access the fault party insurance or not. But overall, is a good experience with Compass.
1 comment
Z. KeithCompass
Kat, thank you so much for taking the time to leave this review. We really appreciate your business. Please keep us in mind if you ever need us in the future.
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Lisa LaingSydney Surrounds, NSW
First Class Customer Service
Customer service from start to finish of my hire car nothing but first class! I have been extremely impressed by the help and service Compass have provided, nothing was too much trouble. I would certainly be telling people about your company and the service you provided. Thank you so much.
1 comment
Z. KeithCompass
Dear Lisa, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and sati... Read more
sfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and hope to assist you the future if ever needed again.Similar opinion? Write a review on ieatwords.com.au!
AnaPerth
- 16 reviews
- 1 like
VERY DODGY COMPANY
Absolutely disgraceful behaviour it is all a scam where they give you the car and then they claim that the at fault party refuses to pay and want you to go to court to obtain the money. That is their problem, not yours they should secure payment beforehand!!! Elementary!!!!
1 comment
Z. KeithCompass
Hi Ana, We're sorry you feel this way. As per our rental agreement and mandate ( we are very transparent that you may need to assist us further, which on a rare oc... Read more
casion may include giving evidence in legal proceedings initiated by Compass in your name. Kind regardsSimilar opinion? Write a review on ieatwords.com.au!
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Dodgy company
After an accident where I was not at fault, I had already put in a claim with my insurance company, but after several calls from their sales department was convinced to cancel my claim and put my claim through with them and they will take care of the entire process. The car was delivered promptly, however the next day i called to follow up on the claim number they were going to provide for the at fault drivers insurance company. They then told me they don't make a claim on my behalf and i would need to make a claim with the at fault drivers insurance company. They were very pushy and I would not recommend going with this company. Just go through your own insurance.
1 comment
Z. KeithCompass
Hi Frances, thank you for the feedback. I appreciate some time has passed on this feedback however what you experienced is not our normal process. I would like to investigate this further for you, if ... Read more
you'd like to share further please PM us your claim details so I can follow up. ThanksSimilar opinion? Write a review on ieatwords.com.au!
ArtaGreater Melbourne (Outer), VIC
- 2 reviews
- 1 like
- Verified customer
Professional service
Within a few days of having a car accident I was immediately replaced with a similar car to drive to work until I had a resolution of what will happen to mine. The service was efficient quick professional and lovely to have in a short amount of time. Absolutely amazing can not fault them with anything recconend them 110%
1 comment
Z. KeithCompass
That's great to hear, Arta! Thank you for your great review. Best regards, Compass
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Review collected in partnership with Compass
- Verified customer
Great Company
The service was great, punctual and very friendly staffs.... the vehicle is very clean & perfect for what I need for everyday work... I just want to say thank you to all the staffs of Compass Company
1 comment
Z. KeithCompass
Hi Gerald, we're so pleased to hear about your great experience with us, and thank you for taking the time to leave us a great review!
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Review collected in partnership with Compass
Noelene JonesFar North Queensland, QLD
- Verified customer
Brilliant service!
Within hours of a no fault accident Compass arranged the perfect replacement vehicle. Friendly, reassuring and helpful. Outstanding service Compass. I have recommended this service to friends and family. My life didn’t stop because of the accident, I could meet my volunteer commitment which is important to me.
1 comment
Z. KeithCompass
Hi Noelene, thank you for the kind words. We're delighted to hear we were able to help you out during your time of need. Kind regards
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Review collected in partnership with Compass
- Verified customer
Replacement car after accident
Customer service was good; bond payment of $1 taken and communicated; correct vehicle was received; vehicle was adequate as a replacement for my damaged car; compass asked for a copy of my rego and QLD does not do copies everything is online - you might want to note this
1 comment
Z. KeithCompass
Hi Michael, thank you for taking the time to leave us a review! All the best, Compass
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johnrGreater Melbourne (Inner), VIC
- 2 reviews
- Verified customer
Fantastic service
Unfortunately we had a car accident on New Years Day. We were stationary and another vehicle ran into us. Totally not our fault. Our repairer connected us to Compass. They delivered a replacement vehicle - an Mercedes to match our vehicle - the same day. We were able to return it to our repairer when our car was ready. An excellent and efficient service.
1 comment
Z. KeithCompass
Hi John, thank you for the kind words. We're delighted to hear we were able to help you out during your time of need. All the best, Compass.
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Review collected in partnership with Compass
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RaraHunter Region, NSW
- 2 reviews
- Verified customer
Happy :)
So appreciative and happy they could assist when our vehicle was written off. They were profesional prompt and very helpful. We would happily recommend COMPASS to friends and Family. Thank you :)
1 comment
Z. KeithCompass
Hi Rara, we're so pleased to hear about your great experience with us, and thank you for taking the time to leave us a great review!
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Review collected in partnership with Compass
KersGreater Melbourne (Outer), VIC
- Verified customer
cant fault this company
Amazing service from my very 1st phone call, all the way through to the end. The Rav 4 that was delivered to me was a pleasure to drive and very clean, suited my needs perfectly. Have spread the word about Compass via social media as i didnt even know Compass existed and want everyone to know about this fantastic friendly, and helpful service . Thanks for making a really crappy experience ( my car accident ) easier to deal with !
1 comment
Z. KeithCompass
Hi Kerwin, thank you for the kind words. We're delighted to hear we were able to help you out during your time of need. All the best, Compass.
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Review collected in partnership with Compass
Stephanie WaymanPerth, WA
- Verified customer
Fast service
Very fast service. Was contacted by the company within an hour of having a car accident and my new/replacement car arrived the next morning. Car that was given to me was similar in size and style to my car that was damaged.
When I called them to say I didn't need the car any longer they were very efficient and picked it up from my house within an hour of me contacting them.
Only complaint is that when emailing staff, it sometimes took a few days for them to reply.
1 comment
Z. KeithCompass
That's great to hear, Stephanie! Thank you for your great review and I will pass on your feedback regarding the emails. Best regards, Compass
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Review collected in partnership with Compass
ginaGreater Melbourne (Outer), VIC
- 6 reviews
- Verified customer
Amazing service
Excellent customer service! All staff involved in my case went over and beyond. My replacement vehicle was perfect! Will always highly recommend Compass! Keep up the great work guys! Xx
1 comment
Z. KeithCompass
Hi Gina, thank you for taking the time to leave us a great review! All the best, Compass
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Review collected in partnership with Compass
Jennifer AshcroftPerth, WA
- Verified customer
Excellent Team in Perth
Personal use. Beautifully clean late model Toyota corolla. Suited my needs perfectly and a pleasure to drive. Perth staff were courteous & efficient. Sign up was simple and the young lady explained all paperwork to me
1 comment
Z. KeithCompass
Hi Jennifer, we're so pleased to hear about your great experience with us, and thank you for taking the time to leave us a great review!
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Review collected in partnership with Compass
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Z. KeithCompass
Dear Nadine, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and sa... Read more
tisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and hope to assist the future if ever needed again