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Reviews

4.6

219 reviews
5
(179)
4
(24)
3
(1)
2
(1)
1
(14)
  • Value for Money
    4.5 (36)
  • Transparency
    4.6 (27)
  • Customer Service
    4.6 (42)
  • Booking Process
    4.8 (34)
  • Vehicle Condition
    4.6 (34)
  • Received Booked Vehicle
    • Yes (29)
    • No, I received a better vehicle (4)
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Elyssa Newling

Elyssa NewlingGreater Melbourne (Metropolitan), VIC

  • Verified customer

Wonderful service!

published

The customer service was perfect!! They ensure to keep you updated in terms of getting the car and do not hassle you to return the car. Very happy with the service!

1 comment
Compass
Z. KeithCompass

Hi Elyssa, thank you for taking the time to leave us a great review! All the best, Compass

Review collected in partnership with Compass

John Vonortas

John VonortasSouth East Queensland, QLD

  • Verified customer

Excellent service and price of mind

published

Dealing with Compass during a stressful time was reassuring. They took care of everything and gave us peice of mind. The vehicle we received was more than expected. We would Highly recommend them

1 comment
Compass
Z. KeithCompass

Hi John, we're so pleased to hear about your great experience with us, and thank you for taking the time to leave us a great review!

Review collected in partnership with Compass

Anne Marie Daly

Anne Marie DalySouth East Queensland, QLD

  • Verified customer

great service from compass

published

customer service excellent could not fault the staff
all the financials were dealt with no problem
vehicle was great it was clean well looked after and no problem driving it
vehicle was used for work and was great

1 comment
Compass
Z. KeithCompass

Hi Anne, thank you so much for your great review. All the best, Compass

Review collected in partnership with Compass

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Alvaro De Abreu

Alvaro De AbreuSydney, NSW

  • Verified customer

Good and fast response and reliable. Very happy with their service

published

Customer service was great. The vehicle was as we were expecting it. Vehicle as used whilst our vehicle as getting repaired. I wold recommend Compass to my family & friends. Happy with service

1 comment
Compass
Z. KeithCompass

That's great to hear, Alvaro! Thank you for your great review. Best regards, Compass

Review collected in partnership with Compass

Gary Lusk

Gary LuskGreater Melbourne (Metropolitan), VIC

  • Verified customer

very caring

published

very caring and very polite and punctual with delivery would be happy to recommend them to any one that needed help when needing a car after an accident as a replacement to continue their every day travel and work

1 comment
Compass
Z. KeithCompass

Hi Gary, we're so pleased to hear about your great experience with us, and thank you for taking the time to leave us a great review!

Review collected in partnership with Compass

  • Verified customer

Good and fast customer service

published

Good and fast response. I got the car on the same day which is very important as I need to Commute to and from work. Yes it did

1 comment
Compass
Z. KeithCompass

That's great to hear, Junus! Thank you for your great review. Best regards, Compass

Review collected in partnership with Compass

  • Verified customer

Too easy

published

Yes everything was easy . Great customer service, great car, and used for travelling to and from work

1 comment
Compass
Z. KeithCompass

Hi Lisa, we're so pleased to hear about your great experience with us, and thank you for taking the time to leave us a great review!

Review collected in partnership with Compass

  • Verified customer

Highly Recommended

published

Compass provided me with a replacement car asap and delivered it nice and clean with petrol and in great working order. Very friendly delivery man and they represented me with my claims, so I didn't need to worry about that side of things also. The only thing was, when I was to call to return the vehicle I couldn't get through on the collection line, so I had to go through a different line on the phone, that's all!! Once I got through, they came and retrieve the car asap and I was very happy with their service. They just took all my worries away after the accident!! Thankyou

1 comment
Compass
Z. KeithCompass

Hi Lisa, thank you for the kind words. We're delighted to hear we were able to help you out during your time of need. Kind regards

Review collected in partnership with Compass

Friendly and efficient

published

Compass were very pleasant and easy to deal with, as well as understanding of my frustrating situation. They listened to my needs, responded promptly to my emails and provided a hire car that was very similar to my own car. Delivery happened as planned and the car has been great to drive so far.

1 comment
Compass
Z. KeithCompass

Hi Erin, thank you for the kind words. We're delighted to hear we were able to help you out during your time of need. Kind regards

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Leanne Lister

Leanne ListerMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

easy and efficient

published

Compass delivered a fabulous service in such a stressful time. All the staff were friendly, efficient and easy to deal with. The replacement car provided was on par with my damaged vehicle and it was easy to pick up and drop off. Thank you for your services :)

1 comment
Compass
Z. KeithCompass

Hi Leanne, we're so pleased to hear about your great experience with us, and thank you for taking the time to leave us a great review!

Review collected in partnership with Compass

Nela

NelaSydney

  • 2 reviews
  • Verified customer

Great service!

published

Excellent customer service- from the car pick up to the drop off. I was given a great replacement car similar to mine. I would definitely use Compass again. Highly recommended!

1 comment
Compass
Z. KeithCompass

That's great to hear, Nela! Thank you for your great review. Best regards, Compass

Review collected in partnership with Compass

Rachel

RachelMetropolitan Adelaide, SA

  • 6 reviews
  • Verified customer

A1 Experience

published

Replacement car was dropped off to my home where paperwork was taken care of quickly and easily. Had the use of a car similar to my own for a month, then just had to drop it into the repairer when my own car was ready for pick-up. Quick, easy, no fuss. Would recommend to anyone who is in the unfortunate situation of being run into!

1 comment
Compass
Z. KeithCompass

Hi Rachel, thank you so much for your great review. All the best, Compass

Review collected in partnership with Compass

  • Verified customer

Great service, easy as 123.

published

Service was great. They delivered the rental car to my repairer, handover was all pretty easy, then I dropped the rental car off at my repairer once my car was repaired & ready to go.

1 comment
Compass
Z. KeithCompass

That's great to hear, Anthony! Thank you for your review. All the best, Compass

Review collected in partnership with Compass

  • Verified customer

Thank you for the good service!!!

published

From our car being damaged then the referral to Compass, this made our life a lot easier.
drop our car off to drive away with the compass car for the time of repair
the replacement car we wanted to keep, it was that good!!
thank you guys recommend you every time.

1 comment
Compass
Z. KeithCompass

Hi Wendy, thank you so much for your great review. All the best, Compass

Review collected in partnership with Compass

  • Verified customer

Great Service

published

Very handy service. Once it was verified that I wasn't at fault following an accident, I had a replacement vehicle delivered to my office for me to drive while my vehicle was being repaired. Once the repairs on my vehicle were completed, I let Compass know that I was done with their loan vehicle and drove to the repairer (The Bump Shop), where Compass picked the car up from.

Very convenient, hassle free, and if I'm even unfortunate enough to have someone crash into me again, I'll be using Compass again.

1 comment
Compass
Z. KeithCompass

Hi Ben, we're so pleased to hear about your great experience with us, and thank you for taking the time to leave us a great review!

Review collected in partnership with Compass

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  • Verified customer

Great service, great car

published

Great service if you are not at fault
New car provided for time that your car is serviced and cost is recovered from other parties insurance.
Car was delivered to my door the next day and was able to drop off at the smash repairer when I picked up my car.

1 comment
Compass
Z. KeithCompass

Hi Dan, thank you for taking the time to leave us a review! All the best, Compass

Review collected in partnership with Compass

  • Verified customer

Very pleased

published

Other driver at fault . Same car as mine was waiting when towed to smash-repair so easy to drive; but petrol 1/2 full & 1 tyre quite low so we had to find service station quickly.

1 comment
Compass
Z. KeithCompass

Hi Rosalie, thank you for taking the time to leave us a review. I have sent your feedback over to the depot. Kind regards

Review collected in partnership with Compass

  • Verified customer

Very helpful and quick service very friendly

published

Going to work, doctors, and grocery shopping the car helped so much while mine was in getting repaired. Thank you compass

1 comment
Compass
Z. KeithCompass

Hi Alison, thank you for taking the time to leave us a review! All the best, Compass

Review collected in partnership with Compass

  • Verified customer

Everything was excellent but the tyres where very under inflated and the inside windscreen hash with

published

Everything was excellent but the tyres where very under inflated and the windscreen has a hazy inside deposit such that I nearly had a crash on the first evening and had to sort them out to make it safe to drive making me late going out

1 comment
Compass
Z. KeithCompass

Hi Robin, thank you for taking the time to leave us a review. I have sent your feedback over to the depot. Kind regards

Review collected in partnership with Compass

  • Verified customer

Amazing!

published

Excellent customer service.
Used the hire car for travel to and from work and daycare.
Arrived quick and was a perfect match

1 comment
Compass
Z. KeithCompass

Hi Maria, thank you for the kind words. We're delighted to hear we were able to help you out during your time of need. Kind regards

Review collected in partnership with Compass

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