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Reviews

4.6

219 reviews
5
(179)
4
(24)
3
(1)
2
(1)
1
(14)
  • Value for Money
    4.5 (36)
  • Transparency
    4.6 (27)
  • Customer Service
    4.6 (42)
  • Booking Process
    4.8 (34)
  • Vehicle Condition
    4.6 (34)
  • Received Booked Vehicle
    • Yes (29)
    • No, I received a better vehicle (4)
Previous
Next
  • Verified customer

sat nav would have been nice

published

was delivered nissan suv was very clean delivery on time, sat nav would have been a bonus as that was what i had in my car that was in for repair

1 comment
Compass
Z. KeithCompass

Hi Bernie, thank you for taking the time to leave us a review! All the best, Compass

Review collected in partnership with Compass

  • Verified customer

Perfect highly recommended

published

Customer service was amazing the at fault driver was charged for vehicle . My car was a Toyota Yaris Sedan the compass car was also a Toyota but Corolla hatchback was so good to drive newer and better conditions.. my car was badly smashed was written off total loss Compass car exceeded my expectation

1 comment
Compass
Z. KeithCompass

Hi Jeanette, thank you for taking the time to leave us a review. We're glad to hear you had a great experience and enjoyed the rental vehicle. Best regards, Compass

Review collected in partnership with Compass

  • Verified customer

Fantastic service

published

Instead of having to take a week off work & keep my son off school due to our car being at the panel beater, Compass provided us with a great car to use during that time, we couldn’t have been happier.

1 comment
Compass
Z. KeithCompass

Hi Robyn, thank you for the kind words. We're delighted to hear we were able to help you out during your time of need. Kind regards

Review collected in partnership with Compass

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DeeGee

DeeGeeMelbourne

Luxury Car.. more like a crap box! Worst customer service ever!!

published
  • Verified customer

Superb Service

published

The experience with compass claim has been tremendous. Such great customer service. New car been provided. Least hassle. Uber paid . Such great experience.

1 comment
Compass
Z. KeithCompass

Hi Prabhdeep, thank you for the kind words. We're delighted to hear we were able to help you out during your time of need. Kind regards

Review collected in partnership with Compass

Wiki Chen

Wiki ChenSydney

  • 2 reviews
  • Verified customer

Good but can be better with the phone enquiry

published

The actual service was great ( very easy to deal with) but when I called (on the weekend), they can only take notes and was unable to provide the answers for me because they are call center and people who work in the branch (In Sydney) only work Mon-Fri. I will still recommend to my friends as they are friendly and very easy to deal with.

1 comment
Compass
Z. KeithCompass

Hi Wiki, thank you for taking the time to leave us a review! All the best, Compass

Review collected in partnership with Compass

  • Verified customer

Great customer service

published

Compass customer service was great. Having the car delivered promptly to my address saved some anxiety after my daughters car accident. The car delivered was smaller than what we were expecting (a Yaris replacing a Corolla) but that wasn’t a big problem.
The car was used as a replacement vehicle through the other drivers at fault insurance claim so we didn’t need to worry about a bond. Although it was small it met our needs.

1 comment
Compass
Z. KeithCompass

Hi Deanne, thank you so much for your great review. All the best, Compass

Review collected in partnership with Compass

  • Verified customer

Was very welcome during a stressful time.

published

The customer service was great I was not aware of this car hire before accident. It was difficult to get assurance that i was not at fault and sometimes i could not contact the Newcastle office. The car was for private use only and satisfactory for my needs.

1 comment
Compass
Z. KeithCompass

Hi Graham, thank you for taking the time to leave us a review! All the best, Compass

Review collected in partnership with Compass

  • Verified customer

Perfect

published

I am very satisfied with your service and the vehicles provided.
The vehicle I received was my scheduled vehicle.
The bond and other payment handled was well.

1 comment
Compass
Z. KeithCompass

Hi Wei, we're so pleased to hear about your great experience with us, and thank you for taking the time to leave us a great review!

Review collected in partnership with Compass

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  • Verified customer

Outstanding 5 stars

published

In every respect I was perfectly satisfied. The personal service was also far above average. And the car was a pleasure to drive.

2 comments
John Mcmahon
John Mcmahon

Great idea to assure readers of the authencity of the reviews.

Compass
Z. KeithCompass

Hi John, thank you so much for your great review. All the best, Compass

Review collected in partnership with Compass

Jay

Jay

  • 2 reviews
  • Verified customer

Will recommend to everyone!

published

I was extremely impressed with the level of customer service that I received at Compass and would not hesitate to recommend them to everyone I know. The service they provide is efficient, convenient and hassle free and every Compass employee I had the pleasure of dealing with gave exceptional performance. Very satisfying experience!

1 comment
Compass
Z. KeithCompass

Hi Jhodi, thank you for taking the time to leave us a review. We're glad to hear you had a great experience and enjoyed the rental vehicle. Best regards, Compass

Review collected in partnership with Compass

jim bob

jim bobdandeong

l james mason would like to thank all the staff at compass for there hire car that l had a lend of l

published

l would tell my friends and family about your good work and serves that you provided to me when l needed help

1 comment
Compass
Z. KeithCompass

Hi Jim, thank you so much for your great review. All the best, Compass

  • Verified customer

Thank you

published

Found staff very helpful and courteous every time I spoke to them. would recommend compass to my friends any time.

1 comment
Compass
Z. KeithCompass

Hi Sheila, thank you for taking the time to leave us a review. We're glad to hear you had a great experience and enjoyed the rental vehicle. Best regards, Compass

Review collected in partnership with Compass

  • Verified customer

Absolutely wonderful !

published

Customer service was fantastic. Expecting a small Car but surprised when I was told different. Awesome.
Used the car for work then home only..
Thank you

1 comment
Compass
Z. KeithCompass

HI Dianne, we're so pleased to hear about your great experience with us, and thank you for taking the time to leave us a great review!

Review collected in partnership with Compass

  • Verified customer

Brilliant experience

published

Customer service was friendly, quick and reliable. I was sceptical at first, but what they promised they delivered under a "no fault" claim. We were involved in an accident that was not our fault and offered the services of Compass as I had never heard of them. I searched them prior to making contact. I was advised of when the car would be delivered and they also picked it up from our house. The representative was very friendly and knowledgeable and carefully explained the process including the requirements to avoid any fees. We did not pay anything for this service as the other party had to cover all costs.

1 comment
Compass
Z. KeithCompass

Hi Sureeporn, thank you so much for your great review. All the best, Compass

Review collected in partnership with Compass

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  • Verified customer

Good service

published

Customer service was good. An easy process to replace my car for the period of time that my car was repaired. The vehicle was similar with my car and met my needs to be able to drive to work during my car being repaired.

1 comment
Compass
Z. KeithCompass

Hi Marianna, thank you for taking the time to leave us a review. We're glad to hear you had a great experience and enjoyed the rental vehicle. Best regards, Compass

Review collected in partnership with Compass

  • Verified customer

Fantastic service and vehicle!

published

Can’t recommend Compass more highly. With 3 children and the prospect of no car for a week, compass could not have been more helpful and willing to assist.

1 comment
Compass
Z. KeithCompass

That's great to hear, Peta! Thank you for your review. All the best, Compass

Review collected in partnership with Compass

Kez V

Kez VHunter Region, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Helpful

published

Helpful and positive from the first call. The consultant I dealt with guided us through all that was needed to get the vehicle. The vehicle we received was identical to the one in getting repaired. We needed the vehicle for my son who is an apprentice tradesman sadly due to his age he was unable to drive it, as he was to young to hire a utility at 20.

1 comment
Compass
Z. KeithCompass

Hi Kez, we're so pleased to hear about your great experience with us, and thank you for taking the time to leave us a great review!

Review collected in partnership with Compass

  • Verified customer

great service!

published

Service was quick, supportive and hassel free! During a time of feeling stressed from an accident Compass made the process of getting a replacement vehicle easy which made life easier.

1 comment
Compass
Z. KeithCompass

Hi Julie, thank you for telling us about your experience with us. It's always wonderful to hear positive feedback from our customers. Regards, Compass

Review collected in partnership with Compass

  • Verified customer

Perfect Replacement Vehicle

published

Customer service was excellent - I had no payments or bonds to make as I was "no fault".

The vehicle was not what I had expected - it was BETTER!!! My car was a mustard Jazz and Compass brought me a mustard Kia Rio as they had seen the colour of my car and assumed (rightly) I wouldn't really want a dull grey or black car!

My usage was for personal only - driving to exercise class, to the shops and certainly met my needs more than adequately,

1 comment
Compass
Z. KeithCompass

Hi Beverley, thank you for the kind words. We're delighted to hear we were able to help you out during your time of need and that you enjoyed the rental vehicle. All the best, Compass

Review collected in partnership with Compass

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